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Borang Semakan Penyelia Latihan Industri.pdf

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Borang C Penilaian Prestasi Pelajar oleh Penyelia Latihan Industri.pdf

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Muhammad Adnin bin Zainal Azhar (A14A1294)

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Muhammad Adnin bin Zainal Azhar (A14A1294)

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1. Full Report Muhammad Adnin bin Zainal Azhar (A14A1294) (SAH).pdf

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Video Presentation Industrial Training at Orchid Bistro Sdn Bhd

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Start work at 10am. Since this is my last day, i decide to work from 10 am until 10 pm. Setting table, swipe floor, mop, clean spoon and fork. Preparing drinks such lemon tea. Cut the fruit for juice. Help customer do reservations for berbuka puasa. Taking customer order and punch to system and kitchen will prepare. After kitchen prepare I will serve to customer. After customer finish eat, i will give them bill and the will pay for it. Last clean the table and setup the table.

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Start work at 12pm as usual. Taking customer ordet and serve to them. Help to give bil and give change to customer. Help them to make reservations. Clearing the table and setting the table. Before end my working hour, inform them manager to will be my second last day working at outlet.

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Since today is Friday. There is a lot of customer come to book for berbuka during lunch hour. So I suggest to my Manager we need to open another slot after 8pm. And she aggred with my suggestion. And our restaurant are fully book for berbuka puasa. End my working hour at 8.30 pm

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Start work at 12pm. Clean the fork, spoon and plate. Help to serve food to non muslim customers. Give them bill when they request. Give them information which food is customer favourite all the time. Help customer make reservations and taking their order for berbuka puasa. Help to send the food to table when kitchen have prepare the food. Clean the table when customer done eating.

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Set up the restaurant by swipe the floor and moped. The arrange the chair and table. Set the customer table. Taking order and help customer do reservations. Help Ms Mark in preparing drinks such lemon tea and cut the fruit for juice. Clear then table when customer finish the meal and set up again the table.

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As usual start work at 12pm. Help manager to check stock and prepare an order to send to hq. Then clean the fork and spoon. Cut the fruit. Reserve customer table for berbuka puasa. Usually the customer come to reserve at 3.00pm. Besides that, taking orderand serve food to customer.

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Start work at 12pm as usual. Taking customer order and serve to customer. I also make reservations for berbuka puasa. And also reserve after berbuka puasa. End my working hour at 8.30pm

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Start work at 12 pm. The go to mosque for solat jumaat. Start taking order for reserve table. Today they number of customer is high. Lot of customer cannot make reservation because the table already full. Some or customer choose to reserve at 8 pm. Since the table is full. End my working hour at 8 pm.

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Start work at 12 pm. Cleaning the customer table. Preparing drinks to customer. Help customer to reserve the table. After customer done eat, i need to clean the table and send the plate to kitchen so they can wash the plate and spoon and fork. For glasses, just send at drinks station. So i will help to wash the glasses. End my work at 8 pm.

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as usual start work at 12 pm. Welcoming the customer at in front of restaurant. Peeling the fruit. Taking customer order for reservation. Serve them. Send the bill to customer. End my working hour at 8 pm because my supervisor ask me to end my working hour at 8 pm.

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Start work at 12 pm. Since the number of customer reduce, I need to do a lot of cleaning job. Such clean the fork, spoon and glasses. But at 4 pm the muslin customer came to make reservation for berbuka puasa. The need to pay first for their order in order to make reservation. Then the kitchen will prepare the dish at suitable time to make sure they can maintain the food quality.

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Start work at 12pm. My manager ask me to peal the orange. So they can make orange juice when receive cutomer order. Clean the spoon and fork. Since it is ramadhan, number or customer is reduce but at 4pm then customer already come to reserve table with the order.

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Start work at 10 am. I ask once again to outlet supervisor regarding my working hour. She still not answer my question. So I assume that for today I will end my working hour at 7 pm. then taking customer order. At morning usually the customer is non muslin so I still need to serve them. Before end my working hour, I ask again about my working hour. She said for next week I can come at 12 pm until 9 pm.

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Start working at 10 am. Since i did not receive any instruction to came work at 12 pm. As usual taking customer order and deliver to kitchen. Then serve food to customer. At 4 pm a lot of customer came to ask promotion for "Berbuka Puasa". Expalin to customer and make reservation for them. End my working hour at 7 pm as usual

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Start work at 10 am. Setting the table and chair. Also do table setting. Taking customer order and help Mrs Mark preparing drinks to customer. Receive parcel from HQ. the parcel is new promotion for Ramadhan. Outlet supervisor ask us to memorize those promotion so it will be more easy for us to taking the order. I volunteer myself to start work for tomorrow at 12 pm. So i will end my working hour at 9 pm. Because usually during Ramadhan number of customer will be increase. But outlet supervisor said she will update with me soon. End my working hour at 7 pm for today.

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Start work at 10 am as usual. Welcoming customer. Promoting the promotion to customer. When they attract the will choose to eat at our restaurant. Help my clique to clean up the table to work more fast to more customer can come in to our restaurant. Clean the spoon and fork. Put the menu on the table. Helping Ms Mark in preparing drinks. End my work at 7 pm

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Start work at 10 am.Arrange the table and chair. Then swipe the floor and mop. Setting the table. Welcoming the customer and assist them to their table. Taking customer order and confirm again with them to avoid the mistake. Clean the table. Prepare drinks. End my working session at 7 pm.

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Start work at 10 am.  I arrange table settings and maintain a tidy dining area. Besides that,  I carry dirty plates, glasses and silverware to kitchen for cleaning. When customer finish eat i have to deliver checks and collect bill payments. End my working hour at 9 pm due to increase in customer.

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Start work at 10 am. Today I greet and escort customers to their tables. Then present menu and provide detailed information when asked. Then I inform to customers about the day’s specials offer menu recommendations this thing i do when customer request or ask.

In order to reduce false or mistake in taking customer order i need to

take accurate food and drinks orders using order  slips or by memorization

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I request to my supervisor to come a bit let which on 12 pm. And she approve that. So my first task for today is clean up customer table after the finish eat. When I saw the floor not clean i swipe the floor to make it tidy and clean. End my working at 9 pm.

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Start working at 10 am. Swipe and mop the floor. Then help Ms Mark to preparing lemon tea for two jug because that drink customer always order. Then clean the spoon and fork and put the tissue for those thing. Then help my clique to put the menu on every table. Then stand at in front of the restaurant to welcoming customer and show then what is our special promotion for this month. Then taking customer order an serving the customer. End my working hour at 7 pm.

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Start work back at Orchid Bistro Balakong outlet. My working hour start on 10 am until 7 pm. Taking customer order and deliver to kitchen. When the kitchen done prepare the food I will serve to customer. After that clear customer table. Give customer bill. And others thing that related with waiter.

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Today is my last day to work at Asian Recipe before I work back at Orchid Bistro Balakong outlet. I am preparing the chicken chop, chicken rice and spaghetti. Sometimes I do help mixed rice station.

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Yesterday they teach me how to calculate the price. These cashier machine is different at Orchid Bistro outlet. It is easier than cashier machine at outlet. So today, Mr Harun said he want to teach me how to cut chicken in preparing chicken rice and chicken chop. For today i did not attach with cashier machine anymore. But i am preparing the food to student for chicken rice, chicken chop and spaghetti.

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Today i work at Asian Recipe in Monash University at Sunway. I need to work here only for a week to became as a cashier at cafeteria of Monash University. I start work at 7.30am until 4.30 am. I work at western food station which serve spaghetti, chicken chop and chicken rice only. The food at Asian Recipe are suitable with student budget.

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As we know, 1st May is a Labor Day. But i have to attend to catering at Cheras and serve to 150 pax for lunch. I stark work from 9.30 am until 2.30pm.

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Ms Winnie request me to go to catering at Cheras. But she said i need to came at Monash University. Start work at Monash University at 8am. Help them preparing catering food. The catering start at 4pm until 8pm. During catering i help then to setup buffet table. Then add the food when food finish already.

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Start work at 12pm as per manager request. When i arrive the outlet already full house so i need to clear table more fast. Since it is friday the number of customer also increase. Send the foods and drinks to customer as order table.

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Start work at 10am. Swipe and mop the floor. Taking customer order and reconfirmed with customer is it true or not then deliver kitchen. They will prepare the dish. Deliver the dish to customer. After the customer finish eating, i will clean up and setting up the table. Before end my working our. The manager request me to come ar 12pm and go back at 9pm.

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Start work at 10am. As usual, i help another staff to setting table and arrange chairs. Then swipe and mop the floor. Lastly, setting the table with tissue, spoon and fork. Preparing drinks lemon tea for 2 big jug. Then attract the customer by showing out special promotion. When have customer i will assist them to the table that they want or table with no customer.

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Start work at 10 am. Setting for opening. Set the table, swipe and mop the floor. Clean the spoon and fork. Preparing ice lemon tea drinks because this is all day favourite drink of customer. Take customer order and deliver to kitchen. After the food is ready i will deliver to customer according to which table. Give customer bill and change to them. End my working hour at 7pm.

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The manager ask me to stand at infront of shop lot in order to attract customers. I explain to customer what our special dish and the promotion that we have now. When the customer interest i will assist them to the table and give then a menu. After couple of minute i will go to customer table and taking the order to deliver to kitchen. When the food are ready of will serve to customer so they can enjoy it as much as they can.

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Today is Friday, so the number of customer will increase. So today we will have 2 part timer will help us at outlet. The manager request us to make zero mistake for today in order to request the unsatisfied customer. So im taking customer order and read again to customer to confirm with them whether it true or right.

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Taking customer order and deliver to kitchen. Helping to prepare customer drinks. Then deliver to customer their order. My manager request me to send order of materials to management so they can prepare and send it to outlet.

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Swipe the floor, mop the floor, arrange the table and chair. Then taking customer order and deliver to kitchen. Then when customer requests the bill i will go to cashier and ask which table bill then send it back to customer. I broke plate one for today due to slippery floor.

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Start work at 10am. Explain to customer about the food when they ask. Telling them what our special or signature dish to customer. Taking customer order and make sure i taking the correct order what customer want. Then deliver to kitchen and serve to customer. After they finish i clean up the table and set up the table. End my working hour at 7pm

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Start work at 10am. Swipe and mopping the floor. Then clean the table and arrange table and chair. Welcoming customer and assist them to the table. Taking the order and key in into the system so the kitchen can prepare the food. After the food prepare i will deliver and serve to customer.

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In morning, my manager ask me to cut the fruit for juice so it will be more easier to prepare drinks to customer. Then the manager request me to charge at floor which is be waiter and if order for drinks too much i need to help prepare.

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Start work at 10 am. Today the stock for making drinks arrive. So i need to organise the stock. I need to check whether the quantity of stock same or not with delivery order. If there is no mistake i will sign at invoice and management will make payment once they receive the invoice. Then preparing the drinks and do cashier job.

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Start work at 10 am. Do beverage. Preparing drinks to customer and give to waiter. If there is not order for drinks i will help waiter to clean the table and set the table. Besides preparing drinks, I also do cashier when the customer and waiter requests the bills.

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Start work at 10am. Now i'm working at drinks station. So every morning i'll receive 4 - 6 bag of iced and put at iced box. Then prepare lemon tea for 2 jug. When receive order i will prepare according to first in first out. And need to complete a table order then make another order for another table. I learn how to make smoothies, iced blanded, hot coffee. And also Ms Maq teach me how to use coffee maker. End my working hour at 7pm.

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Start work at 10a.m. After punch card, my manager request me to work at beverage station. Ms Maq, teach me a lot of new thing in preparing the drinks. She said everyday the drinks that need to prepare is lemon tea. Then she teach, who to know what customer order and which one need to be prepare first. Then she also said, if not too busy I need to became a cashier. End my working hour at 7pm

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Start work at 12.30pm. Swipe the floor, clean up the table and setting the table also serve the food to customer. After break time, my manager give me order list, she ask me to whatsapp Ms Atika to order all item needed for restaurant. After that, she say i can try be barista for restorant. End my work at 10.30pm

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Start work at 12.30pm. Serve food to customer, cleab the table, swipe the floor and setting the table. I request to my manager to learn do barista or "pembuat air". My manager said tomorrow I can start learning to do barista job. End my working hour at 9.30pm.

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Start work at12.30pm as usual. Take customer order. Help to clean up the table. Then when customer requests the bill I will give them their bill as per requested. End my working at 9.30pm.

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Start work at 12.30pm. Help my clique to clean up the table then setting table. Then my manager ask me to stand at in front of restaurant to attract customer came to restaurant. When have customer I give the menu to customer and they will write their own menu. After that, punch in to system the customer order. After done I need to clean up the table and setting the table. End my working hour at 9.30pm.

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Start work at 12.30pm. As usual receive customer order then record at the system so the kitchen will prepare the order. After kitchen done, I will send the food to customer directly. So customer will enjoy the food. Then today my manager ask me to give survey form to customer for them to evaluate the service, food and beverage and environment of restaurant. Some customer are willing to answer and some of then refuse. End my workig hour at 9.30pm as usual.

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Start work at 12.30 pm. Swipe the floor. Then my manager as me to stand at in front of restaurant in order to attract the customer to came to our restaurant. The reason why my manager as me to do that because my lunch hour will start at 1.00pm untill 2.30pm because it is Friday where I need to go pray. After "Solat Jumaat" I serve the customer. The number of customer are increase because tomorrow is weekend. End my working hour at 10.30pm.

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Work at 12.30pm. Received the item that order from HQ which is plastic bag and tissue. Then I give my signature at invoice and the copy give to manager for accounting purpose. Stand at in front of restaurant to attract the customer. Clean up the fork, spoon and knife for table setting. When customer order chicken chop, lamb chop I need to give then knife. Some customer will give us tips. And the tips need to save at restaurant tabung. End my working hour at 9.30pm

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Start work at 12.30 pm as usual. Stand at in front of restaurant to attract the customer. When have customer in table give then menu then they will write their own preference what to eat. Besides that, serve the food and clean the table alsoy task that need to be complete. End my working hour at 9.30pm.

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Start work at 12.30pm as usual. Help my clique to clean up the table then swipe the floor. The customer call me and ask their bil. Then tell the manager which table that want their bill and give to customer then they pay thier bill with cash or card. I make a mistake which I broke the plate without any intention. Then as a punishment, they will cut my salary for rm5/plate. Continue work as usual and end my working at 9.30pm.

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Start work at 12pm. My manager ask me to check plastic bag and tissues stock. After inform about the stock. My manager ask me to call office to order those things. After call HQ, my manager brief my about new way of ordering menu. My manager said that, today the customer will write down their own menu and after done they will call the waiter so the waiter will check and punch to order machine. As the result, the restaurant will not charger them any service tax so they can enjoy their meal at lower price. End at 9.30pm as usuala.

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Start work at 12.00pm. Stand at in front of the restaurant and invite then to see the menu. If they interested they will dining in at restaurant. As usual, every Friday the number of customer will increase. So the restaurant quite busy. And the kitchen make several mistake such give a wrong table, do the same order. So the waiter need to deal with customer for those mistakes. My break time start from 1pm until 2.30pm since it Friday. I end my work at 10.30pm.

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Start working as usual. Serve the customer which start from swiping the floor, clean the table, setting the table, taking customer order, send the food according to their order and lastly give them bill after they finish. My manager said starting next week, the company will introduce new way in taking customer order. End work at 9.30pm.

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Start working as usual. Taking customer order, clean up the table and send the bill to customer. Attend customer who want to pay by card. If debit cardI need to ask then whether by paywave or pin number. Usually customer will choose paywave. But some customer cannot paywave their bill. Because in Orchid Bistro have their minimum bill for paywave. The minimum bill must more then RM100 per bill, then they can paywave if not the customer can use pin number. Today I be a cashier because my manager on leave. End my working hour at 9.30p.m and I pass my job to assistant manager.

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Start working at 12pm. After punch card, help clean the fork, knife and spoon. Then change the place of those crockery at order machine so it will be more easier for all waiter to take and set on table. Taking customer order and punch the order at order machine. The order will send directly to customer. My manager said I already improve my communication skill. She also told my I already can be a cashier without monitor from her. I punch out at 9.30pm as usual.

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Start work on Monday 12.30pm. As a intern student the company give me holiday on weekend. Help my clique to clean up the table then setting the table. My manager as me to stand at infront of shop in order to attract the customer to eat at our restaurant. My manager give me target which is 10 group to invite them eat at this restaurant. If i can achive those target  i cannot proceed to do another job. At 2pm i manage to achieve those target and my manager allowed me to taking order, setting table, clearing the table and serve customer

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Start work at 12pm as usual. Do the waiter task such clean up the table, send the use plate to kithen. Then swipe the floor when needed and also give bil to customer when the request the bils. And also be a cashier when the manager busy with kitchen and several problem the she need to faced. Since it was a Friday, my break will be a bit longer then before where i need to pray. After break i strat work at 2.30 and need to go bace at 10.30 because my break hour is 2z

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Start working as usual. Taking customer order, clean up the table and swipe the floor. Then i go for Friday prayer. Usual break time only one hour but only on Friday they give me two and half hour for break. So i will end my working hour a bit late then yesterday which is at 10.30 where i need to do closing. During closing, we manage to close the shop on time because of our team work and closing sesion become more easier.

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Start work at 12.30pm. As usual the first thing that i need to do is punch in my punch card. Then go operation floor to do several work such taking an customer order, help the chefs when they need helps. When customer come i will take the order and submit to the kitchen. Also when they want their bils i will print the bils from them. After they enjoy their meal i will ask them to give a feedback form. The feedback form use for outlet to improve our service.

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As usual start work at 12.30pm. Swipe the floor when there is no customer come to restaurant. When there is customer in our restaurant i'll will play my roll and takes the customer order. Then punch in into the system. Therefore the chef, kitchen helper will prepare the food. During punch in the order to system, the order will directly to cashier. So cashier can make the bill more easir after i'm done punch in tue order.

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As usual start work at 12.30pm. Swipe the floor and clean spoon and fork. When customer come, i take the menu and give to customer. After customer decide which menu they choose i'm take the order and punch in the system so kitchen will prepare the dish to customer. When have free time, i clean up the table, spoon and plate. End of work at 9.30pm. Ms Yvoune call me and ask to go Mudah Mewah at Puchong but then she call again and cancel that. She said i just need to came to balakong for tomorrow

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Start work at 12.30pm. Then at 1.30pm the manager allow me to do prayer. Then i'm start work at 2.15pm. Clean the spoon and fork then arrange at the table. When customer come, i'm taking order and serve them. I end my working hour at 10.30pm. So this is my first time do closing of restaurant.

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Start work at 12.30pm. Setup the table and chair. When there is no customer at restaurant the manager ask me to distribute the flyers at the mall. That are one of our company promotion to be know in market. Then after 2hour distribute the flyers i came back to restaurant. And taking customer order and serve  the food. End of working hour at 9.30pm.

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Start work at 12.50 pm. I came a bit late. Then I apologise to manager and tell my reason why I come late. My manager accept my apology and reason. Then i'm doing my job as usuall which is taking order and when the food done i will deliver to customer.

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Start at 12.30pm. Punch in my punch card first. Then help another staff to clean up the table and swipe the floor. When customer come i'm volunteer my self to taking the order. I already remember the short form that will make me more easy and write fast during taking order. I already improved from make a ot of mistakes to reduce my mistake. When there is ni customer visit to our restaurant i will clean up the fock and spoon. End the working hour at 9.30pm.

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Start work at 12.30. As usual taking order of customer. Since its weekday customer that visit to our outlet are few. The manager already allows me to be a cashier if the main cashier rest. After the customer done, i'll clean up the table and take to the kitchen to wash. My break time is at 5.00pm untill 6.00pm. After break i'm doing the same thing which is taking customer order then punch at system. So kitchen will prepare the food. My working hour end at 9.30pn

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Start work at 12.30. Taking customers order and punch in at system. The number of customer is increasing due to Friday and it near to weekend. The number of customer increase after working hour. So the kitchen need to cook more fast and the customer will not complain that their order not arrive or the service is slow.

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Start at 12.30 p.m. Punch my card in then start working by take order of the customer. The number of customer is less because its a weekday. The manager said that usually the number of customer will increase start from Friday evening until weekend. And during weekend to restaurants will take part time worker due to massive customer. From my observation the price is not too expensive and suitable to family, teenage and child. I start learn to using cashier machine and it take a lot of time because affraid ot shortage of money and wrong in calculating the total bil.  I also monitor what happen in kitchen when the customer complain they did not get their order.

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As usual i'm start my working hour at 12.30p.m. My 1st taksa for today is taking an order of customer and put in at system then the kitchen will receive the order and cashier will have the bil for every table. The manager outlet teach me to handling the cash and be a cashier.  At the evening, I gave my punch card for February to driver so the driver will give to Ms Vivien to calculate the payroll.

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Start working hour at 12.30 p.m. Arrange the table and swipe the floor. Then clean up the fork and spoon and put at table. Review the menu so i can remember the short form to write the order so it can help chef read my order more fast. To i serve 5 customers and I make a several mistake in taking order so i have to correct my mistake with customer and kitchen. At 4 p.m is my rest time until 5p.m. Then pick up the plate and take to kitchen for steward to clean. Working hour end at 9.30 p.m.

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Start a new week at Balakong outlet. The give me uniform to work as waiter. It help me to know the proper way to serve the customer where before this I just know by reading and during lecturer class and several experience in serve food for student in UMK but today I will serve to huge customer. I take the order from customer and send to the kitchen. If have free time i help steward

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Working hour at IOI Putrajaya outlet start from 12.30 p.m until 9.30 p.m. The manager give me a short briefing about my task for today where i need to know the menu and how to write an order. She also explain about the branch and introduce me to the chefs.

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Today I at HQ office Kelana Square. In early morning i do some failing such payment and invoice paid then wait Madam Foo coming to office to brief. Then at 11a.m, i have a short meeting with Madam Foo about what i need to do today. So Madam Foo pass me to Ms Farah and she ask me to calculate gross profit for every menu that our restaurant serve. And i need to do for 5 outlet. At the noon Madam Foo call me and ask me to go to outlet IOI Putrajaya on Saturday and on Monday I need to go to Balakong outlet for 5days

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Today i continue my yesterday task which is key the raw material or update the stock. After done, i go to production to see and know all the machine that have been use in producing goods. Then go to the office and do some transactions for purchasing raw material. It usually will be order by daily and weekly it depends on stock level and how long the expiry date. In my observation they using method first in first out (FIFO) to all stock in order to maintain the freshness and quality. They ask me to go to HQ office for next day

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This is my first day at operation department at Puchong. When arrive they explain about how they operate and what they doing. At Puchong they producing raw materials such chicken, laksa and so forth. Then they froze all the item and send to their branch and several company such Asian Recipe and Secrete Recipe. They show me how they cut the chicken, packing and so forth. Then they teach me to key in the raw material into the system

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On my first day of internship Miss Vivien from finance department ask me to go at HQ at Wangsa Maju. My working hour on first day start at 9.00 am. After done ice breaking with the staff, Miss Laila teach me how to creating purchases account by using UBS system. The purchases is about what stock that this company by in daily use. After that, I also learn on how to make transaction if have tax. Before lunch hour, the CEO of Windmill Madam Foo give a short speech for internship student about their company profile and I'm introduced myself again to Madam Foo. After that, I follow Madam Foo to discuss about my second day that I will go to Puchong Operation. Madam Foo give me a task that I have to attend a event on Saturday and ask me to pick another intern to go with me and she also give me  holiday on Tuesday due to eventg that i need to attend on Saturday and I will start my 2nd day internship at Puchong Operations on Wednesday 21/3/2018.