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Legal liability and guest/ employee safety 

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Legal liability and guest/ employee safety 

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Surveillance generally is one of 2 types

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Is one is which video recorded and transmited and all of the elements needed to do (cameras, display monitors, recording devices)

-->Directly connected

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The hotel's entire guest room security system is controlled by software contained in the locks themselves and activated by cards coded on a keycard-issuing computer.

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-CCTV systems are not subject to regulation by FTC (Federal Communications Commission)

--->Hoteliers are free to design their systems as they choose

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Each lock contains a device reader and electronic lock control module connected to a motor-actuated lock mechanism. Standard alkaline batteries power the entire lock. A visible warning light warns staff when the batteries are within three months of needing replacing

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Recodable locks can be used to limit guest access to designated hotel areas including special elevator floors, such as those offering upgraded concierge or business-class amenities, swimming pools, spas, exercise rooms, and reserved breakfast or bar areas.

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Hotel managers issue master keycards or codes to staff for regular cleaning and maintenance. Recodable lock systems keep electronic records of keycards used, allowing easy identification of key usage and day and time.

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-Past : CCTV system signals transmitted with VCR (videocassette recorder)

-Now : replace by DVR

--->Store far more video and back up their recorded data automatically

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In larger hotels, there may be a full-time director of safety and security as well as departmental staff that routinely patrol the hotel's grounds, make safety and security checks, and direct the hotel's various safety programs.

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The presence of a safety and security committee most often reinforces the fact that guest and employee safety, as well as hotel security, is the responsibility of every one of the hotel's managers, supervisors, and employees.

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Regardless of the organizational structure of the hotel's safety and security efforts, the training of hotel staff is a key component of any effective program, In addition, local law enforcement officials can be of great assistance in your efforts to help ensure safety.

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Innkeepers and hoteliers have responded to these concerns by striving to provide a safe haven for travelers.

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-DVR systems utilize cameras wired to a storage device to capture and record activities taking place within a designated area of the hotel.

-DVR systems cameras can even be set to be motion actived, recording footage only when motion triggers

-Video is captured and recorded to high-capacity (3TB or larger). Video recording settings can be customized to meet the specific needs of a hotel

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CCTV/DVR

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Hotels do not responsble for everything that could happen to guests durng their stay because guest safety cannot be ensured.

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The hotel industry uses various types of alarms, including audible and silent devices like buzzers, bells, and electromagnetic fields, classified as internal or contact alarms.

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Training employees to help ensure guest safety, to work safely, and to assist the hotel's security efforts is an ongoing process.

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Internal Alarm: A warning system that notifies an area within the hotel if the alarm is activated

Some important spaces that may be protected by internal alarms include:

• Storage locations

• Hotel facilities such as pools, spas, and exercise areas

• Hotel grounds and perimeter

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One way to view the safety-training needs of employees is in terms of training that is required by all employees and other training that is essential only to members of a specific department.

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Contact Alarm: A warning system that notifies (contacts) an external entity such as the fire or police department if the alarm is activated

Some important areas that are more likely to be protected by contact alarms include:

• Front desk

• F&B cashier stations

• Controller's office

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-Recording activiti at the front dessk, in parking areas, near cashiers

-Can connect from 4 to 16 channels, allowing managers to simultaneously monitor activity in up to 16 different areas of the hotel

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Many individual hotels and hotel companies develop and implement their own outstanding safety-training programs.

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In all cases, it is important to recognize that employee training must be provided in a language or form that employees can understand.

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-DVR systems work at night, indoors and outdoors, can produce images in high quality.

-Can be viewed by management on or offsite via computer, smart phone, or another type of smart device

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Hotel fire alarms are mandated by federal law and local building codes. They are wired as both internal and contact alarms, ensuring that staff, guests, and the fire department are aware of the danger. Heat or smoke detectors in guest rooms trigger internal alarms, while public areas may result in automatic contact and summons of firefighters due to the alarm's connection to the local fire department.

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Local law enforcement officials can advise and assist you and, in many cases, provide no-cost safety and security training for your employees.

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Effective GMs should review their hotel's alarm system requirements and regularly check all alarms for proper operation. A nonfunctioning system can hinder demonstrating reasonable care towards employee and guest safety. An effective and comprehensive alarm system is crucial for a hotel's safety and security effort.

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For example, you can request a property safety and security review from your local police department.

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Good GMs make it a point to meet frequently with local police because they are an important source of safety-related

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-An IP/wireless surveillance system iss one in which an Internet protocol (IP) camera is utilized.

-Is a type of digital camera that can send data and recordings via a computer network or the Internet

-Connect to its recording device

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GMs must rememver that the legal standard of resonable care means that they must operate their hotels with the degree of care equal to that of other rea-sonable persons.

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If a hotel is found by the courts to be liable for injuries to a guest or employee, the hotel will likely bear the cost of that liability.

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Effective managers do not manage well simply to avoid paying damages.

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-Can be stored on a computer hard drive or in the cloud, allowing for remote access with any Internet-enabled device including smart phones and other devices

-Offer hoteliers several advantages not found in CCTV/DVR systems.

-Can record virtually any area in high definition (Hd) to deliver superior image quality

-Allow viewers o zoom in on recorded data, greater image detail and facial recognition

-Have a greater field of view than do CCTV/DVR system cameras

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A demonstrated concern for guest and employee safety is not merely a good business practice, it is also the right thing to do.

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-Have drawbacks

-Include the higher intial cost of IP cameras, subject to hacking.