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The chapter discusses forecasting, inventory management, lean concepts, long- and short-term capacity plans, and capacity management in its different forms. It begins by defining capacity as the ability of a resource, including both production and service resources, to accomplish its goal within a certain time frame. In tight alignment with the organization's strategic direction, long-term capacity strategies entail balancing the opportunity cost of insufficient capacity against the expense of having sufficient capacity. Conversely, temporary capacity modifications might involve sharing or leasing equipment, selling extra capacity, modifying labour capacity and scheduling, or introducing ancillary products or services to change and boost demand.

In conclusion, this chapter provides a comprehensive analysis of capacity management, forecasting, inventory control, and lean concepts. It encompasses tactics, procedures, and equipment that are essential for efficient resource planning and operations. The insights offered help organisations increase efficiency and simplify operations by guiding them in the areas of capacity optimisation, effective inventory management, and lean implementation.

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This week's chapter delves into the role of information systems in supply chain management, emphasizing their impact on processes such as planning, sourcing, and delivering, as well as their contribution to better decision-making, cost-cutting, and improved performance across various areas. It also outlines examples of information systems in supply chain management, including Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Fleet Management Systems, E-procurement, Radio Frequency Identification (RFID), and Customer Relationship Management (CRM).

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The "Digital Market and Digital Goods" chapter delves further into the definitions, ranges, classifications, and differences between e-commerce and m-commerce. It looks at how web-based order management systems are used, with Tupperware serving as an illustration. A comparison between e-commerce and m-commerce in terms of connection, mobility, reach, payment gateways, use, and costs is presented, along with a focus on key e-commerce components such as scope, platforms, and expenses. The expanding significance of mobile shopping, the development of payment methods, chatbots, artificial intelligence, content, and mobile fraud protection are all emphasised in the document. It also covers issues for the future and obstacles, offering helpful advice on managing the digital economy.