# data[].attributes.body
1. Enhance Bank’s customer service
2. Add a new revenue stream
3.Add non financial services

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1. Re-engineering of loan processing
2. Staff benefits
3. Develop education loan

# data[].attributes.body
1. Enhance bank’s customer experience
2.add new revenue stream

# data[].attributes.body
1. Loans application and approval process.
2. Complains and feedback system.
3. Data and systems owner procedure.

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مشروع  تطوير خدمة باستخدام التفكير التصميمي 

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مشروع  تطوير خدمة باستخدام التفكير التصميمي 

# data[].attributes.body
https://youtu.be/izjhx17NuSE

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Foods
Positive atmosphere
Location
Smell
Colors
Refreshment
Engagement

Office
Chairs
Tables
Design
Lights
Plants
Window
View
Clean
Stationary
Meeting room

Connect
Engagement stationery
Location view
Smell clean (refreshment)
Positive atmosphere design colors lights
Hospitality meeting room

Group 3

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Q 1.
- He is not interested
- routine
- not interactive meeting
- repeated topics.
Q2:
- Meeting not related to him
- no updates or new topics
Q3:
Outcome is
- to be more interactive.
- Shorter time
- New agenda

# data[].attributes.body
*What’s one thing you observe?

Boredom

Repetition

Wasting time

Irrelevant meeting

Not interested

No progress

*Why might this be happening?

weekly meeting no time for progress

Not all members are involved

Not relevant to his job

Long meeting

No collaboration with each other

*This inspires me to think about solutions that.

more interesting

Engaged

Focused

Collaboration

Team work

Actual progress

Positive outcome

Interaction

More inspiration

Weekly meetings with no problems

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BDB Marketing Plan Presentation_August2023 BIPA

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Access to Tailored Financial Services and Resources for Women 

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Access to Tailored Financial Services and Resources for Women 

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Access to Tailored Financial Services and Resources for Women

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-What’s one thing you observe?
(Don’t interpret, just describe what you see.)
-Why might this be happening?
(Add your interpretation. Think in terms of motivations and unmet needs.)
-
This inspires me to think about solutions that...
(Think in terms of new products or services that could meet the need(s) you observe.)

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Welcome to the KPI Library. Here you'll find lots of industry focused KPIs to help you jump start your performance monitoring. Everything from Call center focused KPIs to Transportation and almost anything you can think of in between.

Each KPI has been created and tested by industry experts focusing on a best practice approach to performance management.

These KPIs and even KPI templates can also be found in your SimpleKPI account by going to the KPIs tab. Feel free to use these KPIs as and where you like.

We're always open to new suggestions and KPIs to include in the library, so if there is some subject, industry or category you think we've missed we'd be happy to know.

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A vast resource of over 200 Key Performance Indicators categorized across industries such as Manufacturing, Operations, Transportation, Charities and many more

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KPIs (Key Performance Indicators) are the vital navigation instruments that help decision-makers see how well an organisation, business unit, project or individual is performing in relation to their strategic goals and objectives.

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KPI Mega Library: 36,000 Key Performance Indicators (KPIs)

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KPI, strategy, and performance management consulting and training services. Our KPI phone APPs, KPI cloud system, KPI books, KPI templates, KPI databases, and KPI scorecards used in 150+ countries. We specialize in key performance indicators, measures, metrics. (CKPIP, CSP, COKRP, CBSCP, and CPMP)

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Team Leader - Performance Management, Abu Dhabi National Oil Company (ADNOC), UAE

"Very insightful to the world of KPIs for beginners and surely enrichful for patrons as well."

Director of Qalinca Labs - Logistics & Transport Systems, Universite Libre de Bruxelles, Belgium

"A powerful insight into your hidden potential that can drive you to a high level of excellence."

Senior Advisor, Government of Ontario, Toronto

"An absolute must if you are remotely connected to measuring performance."

Sales & Marketing Manager for Raw Material & General Feed, ARASCO, Saudi Arabia

"I am really glad to add my testimonial. The material was very useful and it helped me better understand KPIs related aspects, how to be created, applied, utilized, by pushing the team forward for the maximum performance."

Organisation Specialist, SAMA, Saudi Arabia

"Due to the nature of my current job, in strategy and KPI setting, the content of the program is very detailed, excellent and useful in many ways, I returned to the workplace full of enthusiasm and ready to apply the knowledge that I got."

Acting Head of Corporate and Individual Performance Management, Supreme Council of Health, Qatar

"It is the willingness of experts like yourself with the capability in the area of KPIs and your response to the interest and needs of the participants that makes this program effective and worthwhile for our organization."

Specialist Design Engineer, Roketsan Missiles, Turkey

"I'm happy to be introduced in the world of KPIs. I gained knowledge about performance management, which is very important for a company in achieving its goals. I will spend a great effort to integrate this methodology in my company."

Head of Department Power Generation, W.E.B. Aruba N.V., Oranjestad

"Given that our company is in the process of structuring the Performance Management System, I found this workshop very informative and very productive."

Planning & Development Manager, Saudi Petroleum Services Polytechnic (SPSP), Saudi Arabia

"You think you know about KPIs. Until you attend this course."

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smartKPIs.com - World's largest database of documented KPIs

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Key Performance Indicators (KPIs) by industry / department, KPI dashboards, KPI scorecards, business performance reporting, smart objectives, performance measurement / BI resources

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Sunshine group : Process re-engineering 

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Sunshine group : Process re-engineering 

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1) customer centric approach instills confidence in their customer and delight them. In addition, reduce any concern or hesitation them may have about online purchase // A. fostering a culture of service. B. Providing around the clock Support C. empowering employees D. Return Policy E. fast and free shiping for all orders.

(2) training, empowring, and freedom to make decisons. I.e: Surprise customer with gifts.

3)Pros: customer satisfaction, Cons: Cost and non Favrouble deciens.

4) customer centricity and satisfaction.

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Advantages (online retails industry)

exceptional customer service and online services .

Focus on relationships

Company culture

Transparency

2.Commitment to service has a great impact on employee moral, customer loyalty, and overall bossiness success and helps with decision making .

3.

( Benfit’s):

customer’s satisfaction

Reachable 24/7

Customer loyalty

High Benfit’s

Authority to speed process

To provide his best

Invests in training

( disadvantages):

overhead cost

Emergency plan

Pressure/overload

Cost of training

4.- customer satisfaction -customer high level of loyalty- positive and excellent reputation which will help in financial growth .- lower marketing cost - increase number of customer

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To contribute to the social, Economic prosperity through providing holistic Innovative and efficient services.

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To empower bahraini businesses by providing innovated financial and non financial solutions and access to local and international markets.

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To develop bahrain's economy by providing innovative fintech culture.

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مشروع  تطوير خدمة باستخدام التفكير التصميمي

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مشروع  تطوير خدمة باستخدام التفكير التصميمي

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مشروع  تطوير خدمة باستخدام التفكير التصميمي

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5P

Interesting to know about
الإطار الزمني لعملية التخطيط الاستراتيجيا

Sahar Qaheri

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Stop
NIL

Continue
Real life examples and group activities

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Reflection
- 5 Ps

To know more about:
- Successful strategies of large companies examples

# data[].attributes.body
Nil

Continue:
- brainstorming and team activities.

# data[].attributes.body
Interesting:
- The aligning level of planning strategies.
- How can we use manipulation of people thinking in terms of marketing.

# data[].attributes.body
To know more about: your personal experience(s)

Continue: Real life examples

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Give two times in each of the following:
Stop:
Nil.
Continue:
-Group activities.
-Real life examples.
Start:
Nil.

# data[].attributes.body
Reflection
Something interesting:
-The definition of strategy (5PCs).
-Corporate values compared to corporate capabilities.
I would like to know more about:
-How teams within organization can contribute effectively to corporate values.

# data[].attributes.body
Reflection

Something Interesting
-the 5 ps and how to be used while making your strategic plan
-the assumption of strategic planning target objectives
I would like to know more about
-how to Integrate Corporate Capabilities es into our Daily Operation
-

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1. Implementing digital system transformation for all products & services.
2. Process re-engineering
3. Launch new products in alignment with market & customer needs.
4. Provide better services.
5. Change our service provider (TCS) to a new service provider who can provide a stable & more convenient core Banking.
6. Re-design workflow.
7. Data cleansing
8. Unified data and reports.
9. Easy and fast access to data.
10. Reduce paper work.
11. Change the Bank’s building to a more environmental friendly place.
12. Planting to reduce global warming.
13. Depend on solar energy.
14. Adopt healthy habits within the staff.
15. provide a canteen to reduce food ordering & provide healthy food.
16. The new building to have large glass windows with a beautiful View to increase productivity.
17. Review the Bank’s policies and implement clear policies.
18. To implement a proper succession plan.
19. Career growth.
20. Access to data for the authorized users only
21. Creating data lake
22. To have a walking area within the offices.

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Corporate capabilities

# data[].attributes.body
Something Interesting
-
-
I would like to know more about
-
-

# data[].attributes.headline
Give two items in each of the following 

# data[].attributes.subject
Give two items in each of the following 

# data[].attributes.body
Stop
-
-
Start
-
-
Continue
-
-

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Boats and boating--Equipment and supplies

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Latifa AlSeddeeqi