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Readiness Phase 1  - Briefing to Learner

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Readiness Phase 1  - Briefing to Learner

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Presentation Phase 2 - Trainer Explain Task Steps

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Presentation Phase 2 - Trainer Explain Task Steps

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Learner to practice and conduct the task. Trainer to conduct assessment. 

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Why do you think is it important to greet customer?

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Greeting of Customer

My observation is that overall is good as you approached the customer with a friendly demeanor but lacked consistency in using a formal greeting. Occasionally, the greeting was too casual, and eye contact was minimal. Maybe you could be more confident in your approach.

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Wheel chair zone. Only one section available. 