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Carla is awesome

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Tricky crisis presentations have been managed really well, particularly in team work within our team and externally with other services, and the student/individual having a good outcome an continuum of care.

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Rose What initiatives or projects we have successfully delivered 

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Rose What initiatives or projects we have successfully delivered 

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Working on complex cases and collaborating with other teams Increasing skills on assistive technology

Feel the team culture has improved

Delivering Empower ED sessions

Cofacilitating "getting to know leadership"

Share point clean up !

Establishing role at Moreton Bay and collaborating with other teams

Placement -managing complex cases

Placement- working Autonomously

Sonya is our ongoing senior stability for our team which is so appreciated

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Jumping in like clockwork to assist, cover and coordinate current risks and filling gaps where needed and to ensure each other are getting breaks/have eaten.

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Working autonomously with challenging presentations/risk presentations at MB with no additional supports.

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Wellbeing Workshops - preventative work, may have contributed

Professional Development within the team-

Community organisations - Centrelink, Headspace, RTA, student guild

Interdepartment sharing of information e.g. David Mitchelle, SS, sharing visa legislation changes and implications

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Triage getting processes changed and off the ground:

Welfare Check

Trauma LAP

Resources

Triage Manual

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being part of positive work place culture

working with highly professional and kind people

working well with others / in collaboration

building and acknowledgement and recognition of the value of the work we do and developing of positive reputation

openness and drive to improve process and listen to each other

shared decision making and ability to have robust discussions

excelled at holding space for students, trauma informed responses

having really hard conversations with students about their behaviours, whilst maintaining rapport

bespoke safety planning

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Triage Risk assessments are very proficient for counsellors to understand and prepare the level of support/assessment needed - but also engaging the student to get the buy in to then come into counselling.

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Co-location with AccessAbility - has been so helpful for shared students, crisis information has been easy to share and escalate because sharing the space. Ensuring that we are providing consistent messages.

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Thorn What is the most difficult recurring challenge this year 

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Thorn What is the most difficult recurring challenge this year 

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Need to streamline systems

Let down by the systems -manual and task driven

Takes time away from working with students -building capacity

Takes time away from working in a macro space on inititatives

Placement: would like to see recruitment occur soon

Placement: challenges with navigating with academics - large decisions and consequences felt

Team instability -staffing -ongoing change

Ongoing issues with communicating with Academics often dependant on which academic you speak to

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Empower Ed training

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Difficulty to support students with complex cases that would typically sit with Unify/complex case managers - it is time consuming nature to get for e.g. Acute Care Team to assess - it sometimes takes hours to be on phone, write letters, advocate - find appropriate - community services not streamlined.

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Lack of confidence in adequate support by Tertiary services e.g. Acute Care Teams (Sunshine Coast, Redcliffe/Caboolture). Sense that Acute Care do not take us seriously about our mental health skills.

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Casual staffing - inconsistencies, lack of stability, unfair, time intensive

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Feedback about negative experience of parameters of service - misinterpreted about our intention and how it is perceived. Needing to mitigate negative impacts when students are distressed and seeking support.

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challenges:

broadness of issues we manage - knowing all the responses i.e policy, process, escalations point that directly impact our ability to respond

misconduct - who is doing what when and in what order

managing co-location space impacts

frustrations

not being embedding in process / policy, (interruption / misconduct) but tasked to undertake work

unclear delegated authority to act- e.g.: diverting emails

physical space - squished - have to move staff to see students, noisy in reception, no waiting space

internal SW referral processes: allocation of cases to appropriate teams - different understands of roles and functions of teams.

obstacles

lack of procedures/processes (internally & externally)

crisis/ case management demand - can't plan for time use and days due to nature of work.

CRM notes access to information - confidentiality clarification

limited clarification of scope and roles eg: who hold complex case management (e.g. no unify)

Unmet need/ area of improvement

feedback about case updates to staff

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Partnerships developing with other teams

ADHD workshops

Streamline placement processes with improved systems

Improved LAP process and systems

New leadership may bring new ideas

Building relationships with Academics

UDL initiatives

Strength based LAPS -goal basis

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International student support and cultural competency, enhancing soft skills with students who don't know how to ask for help or develop a counselling goal.

Cultural awareness training across cultures.

There is always a better question to ask, but what is that questions.

Counselling model comes across as clinical - and reducing that to improve accessability

Professional Development and transferring this into the Brief intervention Model.

Single session model thinking (similar to headspace) and referring into groups.

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Fraser Coast and Gympie growth

reviewing physical space

establishing more case discussions

growth of Respectful campuses role

more team lunches

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Successful initiatives and projects include the review on the student incident report process; developing therapeutic resources for counselling staff and setting up waiting area resources across our campuses

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An emerging opportunity could be with the School of Health "fit for placement team". They have been requesting information related to students reporting incidents though the system so they can develop a more nuanced approach to assessing risk.

We could also use more training in responding to students in distress, particularly "communicating" with someone who is distressed. We would also appreciate more observations of the triage team at work to understand the process more.

We would like to provide information sessions to other student facing teams on student wellbeing and making referrals to student wellbeing. Group work facilitation would also be something else we are interested in learning more about.

We could strengthen our relationships with other teams by coordinating a list of visits by community organisations or guest presentation.