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Yellow Illustrated Feedback Request Instagram Post

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NURFATIN WAHEEDA BINTI SISWADI (CEO/USHER)

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NURFATIN WAHEEDA BINTI SISWADI (CEO/USHER)

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As the Chief Executive Officer of Nyamskull, my primary responsibility is to ensure that the workflow is efficiently organized and meticulously planned, fostering a seamless and productive operation within the company. Beyond overseeing the strategic and operational aspects of the business, I also play a hands-on role in customer satisfaction. Acting as the usherer, I personally deliver the kek batik to customers, ensuring timely and professional delivery. This process involves close coordination with the production manager, from whom I collect the freshly made kek batik. My dual role as a leader and front-line representative reflects my dedication to both the business’s success and the satisfaction of our customers.

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR (FINANCIAL OPERATOR)

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR (FINANCIAL OPERATOR)

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I'm NyumSkull's financial operator. In my capacity as NyumSkull's financial operator, I am in charge of keeping track of and documenting all of the company's financial transactions, including purchases, expenses, sales revenue, and payments. I will compile all of NyumSkull's financial information, which will be utilized to create the transaction records and income statement. I monitor our accounts and transactions to assist keep our company's finances in order.

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Blue Modern Simple Corporate Presentation (1)

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REFLECTION ON MPU3222 FOUNDATION OF ENTREPRENEUSHIP AND CULTRATION

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IZZ ZAYANI BINTI MOHAMAD  (OPERATION MANAGEMENT)         

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IZZ ZAYANI BINTI MOHAMAD  (OPERATION MANAGEMENT)         

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As an operation management role in the batik cake business, I will carry out daily activities to ensure smooth and efficient business operations. My main task is to analyze product demand and supply. This task is to see whether the impact of the transition on the product price level and the equilibrium quantity of the product changes or not. Next, to ensure that products and services meet the quality standards that have been set through inspections that have been carried out. Such as conducting inspection tests on products to ensure consistent quality and meet customer standards. In addition, I will also ensure that health and safety regulations are followed by all members.

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR (105412)

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR (105412)

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White Minimalist Summer Aesthetic Grid Collage Instagram Story

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As part of the production team for our batik cake business, my role is to ensure that every batch of kek batik chocolate is crafted to perfection. This involves preparing the ingredients, following our recipes with precision, and maintaining the highest standards of quality and hygiene. I am responsible for managing the production process efficiently to meet customer demand and ensure timely delivery. Attention to detail is crucial, from selecting premium ingredients to packaging the final product. By prioritizing consistency and quality, I play a key role in delivering a product that exceeds customer expectations.

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NURUL FATINI BINTI MUHAMMAD ADI (105919)

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NURUL FATINI BINTI MUHAMMAD ADI (105919)

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Our business name is “NYAMSKULL” which was established in 2024. The purpose of this “Nyamskull” business is to meet the market needs for food products that are suitable for all ages.

Our product is “Chocolate Kek Batik” which is the most viral dessert today and the most important thing is that it is homemade because we use premium ingredients.

Our business is online only and the social media platform we use to start the business and advertise is via WhatsApp and Instagram.

Next, our operating hours are from 9 am to 6 pm. Meanwhile, for customer orders, we will share the order link to customers via WhatsApp and Instagram. We only accept orders and pre-orders every day.

Our business location is at the University of Sarawak (Unimas).

Our business is a partnership consisting of six members who join and have equal partnerships to start the business. Each of our members also spends money and shares for capital to buy product packaging materials such as, cake containers, plastic bags, and packaging stickers.

This is the link to our official account on the Instagram platform: https://www.instagram.com/nyamskull/profilecard/?igsh=b3Z2aGcyajAwOHoy

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR (105412)

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR (105412)

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Reflection-Aina Nurisha Binti Mohd Abdullah 103147

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Our customers are classified into 3 categories which are College students, Unimas students and Unimas staff. We are offering them a variety of delicious  batik cake to enjoy during their studies or work breaks.

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Our company uses premium ingredients. We use pure butter from the Anchor brand to ensure that our product is scrumptious and have a premium quality. Additionally, we use high-quality cocoa powder, which gives our Batik Cake a rich chocolate flavor, rather than just a Milo taste. Additionally, we make our batik cakes fresh before selling them, ensuring the highest quality and safety for our customers. We want to make sure that our batik cake is made with the best ingredients and has a fresh taste. We also want to minimise any risks of contamination or preservatives.

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-Google Form: We use Google Forms to collect orders. Google form can make our Customers easily fill out the form to place their orders and delivery information. It also helps us to manage and organise the requests and orders more efficiently.

-Face-to-Face: We also accept orders through face-to-face interactions. This alternative allows customers to directly place their order and ask some questions about our product. It also allows customers to give their opinion and feedback directly to us. For example, we sell the product during face-to-face class and Entrepreneur Day Carnival.

-Social Media (WhatsApp and Instagram): Through WhatsApp and Instagram, we can engage with our customers by sharing updates and  promotions via  whatsapp status, Instagram’s story and post. So, we can also respond to inquiries from the customers. Customers can place orders and view our latest update via these platforms.

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-Customer Service Interaction: Excellent customer service is crucial to build strong relationships with the customers. Our company’s members are always ready to assist with inquiries from customers with professionalism and good language. Our team will explain product recommendations and the details of our product to ensure a smooth purchase experience from order to delivery.

-Customer Feedback through Surveys: We always take note of customer feedback and regularly use surveys to understand their experiences and preferences. Usually we use Whatsapp platform to easily keep in touch with customers. This alternative allows us to improve our products and services. This is crucial to meet our customer’s expectations and maintain our customer satisfaction. So, it will maintain our position in the marketplace.

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Our key partner is our product supplier who is our team member's mother. We will have a  strong and trusted supplier. It can allow us to have high quality ingredients  for our Batik Cakes.  Besides, we can have affordable prices. Because she is a nearby supplier, we also can get free delivery so it can help us to cut costs. From this trusted supplier, it can ensure that we can consistently deliver fresh and scrumptious batik cakes to our customers.

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Sales: Our sales activity involves promoting and selling our Batik Cakes to customers through various channels, such as Instagram, face-to-face interactions and whatsapp. This is crucial to grow our business and ensure we can get high profit.

Packaging the Product: We emphasized food safety in our Batik Cakes’s packaging to ensure they delivered  in perfect condition and prevent contamination. This involves using Sellotape because staplers can leave metal fragments  in the packaging and it will endanger our customers. This also ensures our batik cake packaging is clean and hygienic.

Collecting Orders: Collecting orders is a crucial activity. We are collecting orders via Google Forms, face-to-face interactions, and social media platforms such as Instagram and Whatsapp. By this platform, it allows the customer to easily place their orders. Customers usually prefer online banking for easy and fast payment.

Delivery: We will ensure that customers receive their Batik Cakes on time. We carefully package and deliver the cakes to our customers to achieve customer’s satisfaction. We also set the delivery charge. For example, students from Cempaka college will get free delivery. Customers from Bunga raya College, Tun Ahmad Zaidi College, Dahlia College and Alamanda College need to pay RM1 for delivery charge. Customers from Sakura College need to pay RM 2 for the delivery.

Advertising: Advertising is crucial to promote our Batik Cakes to the customers. We use social media platforms like Instagram and WhatsApp to share updates, promotions, and share the images of our batik cakes that look mouthwatering to attract new customers and also the loyal customers to buy our product.

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Our key resource is our in-house production team who are responsible for making each of Batik Cakes fresh and have the highest quality. Additionally, we rely on our trusted supplier, who is my friend’s mother. She will be able to provide us with high quality ingredients at reliable and affordable prices. This strong partnership allows our team to consistently make scrumptious Batik Cakes. This allows us to achieve our customers' expectations.

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-Cost of raw materials : Our team just needed to pay RM 48 for a tray of batik cake (64 pcs). So, 1 piece of batik cake costs RM0.75.

-Cost of packaging : We have 2 sizes of packaging which are small and big. 1 small pack is RM 0.35 and a big pack is RM 0.17.

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Advertising Promotion: Sometimes we make advertising promotions like clearance sales to encourage customers to buy our product and repeat the orders. We also use attention-grabbing phrases for our advertising promotion to attract customers and increase their confidence to buy.

Delivery Service: We also earn income from our delivery service. Customers can choose a delivery service to make their Batik Cakes delivered to their location. So, we will charge a delivery fee based on the distance. For example, students from Cempaka college will get free delivery. Customers from Bunga raya College, Tun Ahmad Zaidi College, Dahlia College and Alamanda College need to pay RM1 for delivery charge. Customers from Sakura College need to pay RM 2 for the delivery.

Direct Selling: Direct selling allows customers to directly place their order and ask some questions about our product.  This allows us to build strong connections with our customers. For example, we sell the product during face-to-face class and Entrepreneur Day Carnival. This alternative leads us to get the highest profit.

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Nyamskull’s kek batik chocolate is a delightful fusion of tradition and innovation. Inspired by the beloved Malaysian no-bake dessert, our product takes the classic kek batik to the next level by combining rich, high-quality chocolate with layers of perfectly textured biscuits. Our mission is to create moments of happiness through every piece of our kek batik while keeping the cultural essence alive in a contemporary way. We aim to celebrate cultural heritage while delivering a modern dessert experience that delights every palate.

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Dark Brown and White Minimalist Open Order Instagram Story

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We provide delivery services every Monday and Thursday, so customers can enjoy our freshly made kek batik chocolate right at their doorstep.

Delivery Options and Fees:

• Self-Pickup:

• Location: Blok K10A Kolej Cempaka

• Fee: Free.

• Delivery Service:

• Coverage: UNIMAS area

• Delivery Fee: Starts from RM1.00

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Red Simple 3D Food Delivery Order Instagram Post

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AINA NURISHA BINTI MOHD ABDULLAH (CUSTOMER SERVICE)

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AINA NURISHA BINTI MOHD ABDULLAH (CUSTOMER SERVICE)

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As a customer service representative for our batik cake business, my role is to interact with customers by answering their questions about our product, collecting orders and providing information about the batik cakes. For example, provide information about ingredients, the price and delivery information. I need to convince them to buy our product and ensure customer satisfaction. It is crucial to create a positive  first impression and experience for each customer. Using good language and grabbing phrases is crucial to make sure the customer is comfortable. I need to solve customer's problem to ensure a smooth purchase process from order to delivery.

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Reflection for MPU3222 Foundation of Entrepreneurship

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ALFONSUS UMBU TAMU BIN YOLAN (CUSTOMER SERVICE)

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ALFONSUS UMBU TAMU BIN YOLAN (CUSTOMER SERVICE)

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I held a customer service role at Nyumskull, where we sold Kek Batik. The role required taking care of customers by well informing them with regard to products, services, and processes. I solved their problems, handled complaints, and answered questions. I further assisted customers in providing a place order, making payment, and making a quick delivery. My aim was to make every customer happy and satisfied. After serving customers, I used follow up Whatsapp by contacting our buyer to gather feedback for the betterment of our service.

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1. Small Pack

• Price: RM 4.00• Quantity: 4 pieces

• Description: A convenient pack of four bite-sized kek batik chocolate pieces, perfect for a quick treat or sharing with a friend.

2. Big Pack

• Price: RM 7.40• Quantity: 8 pieces

• Description: Double the delight with our big pack of eight kek batik chocolate pieces—ideal for small gatherings or satisfying larger cravings.

3. Full Box

• Price: RM 57.60• Quantity: 64 pieces

• Description: A full box of 64 delicious kek batik chocolate pieces, perfect for parties, events, or as a premium gift option.

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Charcoal and Beige Simple Photo Collage Florist Price List.zip - 1

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WE ARE A GROUP OF YEAR 1 ACCOUNTING STUDENTS FROM UNIVERSITI MALAYSIA SARAWAK (UNIMAS) FROM THE FACULTY OF ECONOMICS AND BUSSINESS (FEB) SELLING KEK BATIK. A HEAVENLY TREAT COMBINING CREAMY CHOCOLATE, CRUNCHY BISCUITS BUTTERY RICHNESS AND A PERFECT BALANCE OF SWEETNESS.

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To ensure the smooth operation of our business, we have leveraged social media platforms effectively to market and promote our products to a broader audience. Social media is a powerful tool for advertising, as it is easily accessible and provides the fastest way to reach potential customers. Our team uses two key platforms, Instagram and WhatsApp to showcase and advertise our products.

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CUSTOMER PROBLEM/SOLVE WITH OUR BUSINESS OFFERING

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CUSTOMER PROBLEM/SOLVE WITH OUR BUSINESS OFFERING

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Customer problem:

The problem faced by customers is the delivery issue, where some customers may face problems when the cake is not delivered on time, especially if they bought it for an important occasion or a specific occasion. This happens because we only deliver within the Unimas area and currently we also do not have transportation to deliver outside the Unimas area.

Apart from that, delivery the wrong batik cake order. Where our customers receive a different batik cake than the one ordered. Such as, in term of different cake sizes, which can cause disappointment.

Solution:

To solve the delivery problem, we will provide a faster delivery system using Grab services to facilitate the delivery process in the future. In addition, we will also expand delivery locations outside the Unimas area for our customers.

To improve our service, we have taken action by refining the order picking and delivery process to ensure that each order is delivered accurately and in accordance with customer requests.

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Here is our Instagram profile, where we promote our delicious kek batik. Our Instagram page contains pictures of our products as well as feedback from our customers. The pictures are the evidence that is used to convince our customers to purchase and support our business. Our Instagram feed, which makes it clear that our products are in high demand.

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Here is one of our customer feedback about our kek batik.

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WhatsApp is one of our platforms that we use for promoting our kek batik. We posted in several groups. for example, from the pictures above is the group "Urus niaga unimas," which gives us the most customers.

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Here is one of the ways we promote too. promote individually to the students from different courses.

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Evidence of Izz Zayani Binti Mohamad SSU Registration

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NURUL FATINI BINTI MUHAMMAD ADI (105919)

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NURUL FATINI BINTI MUHAMMAD ADI (105919)

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Nurul Fatini - Registration evidence

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AINA NURISHA BINTI MOHD ABDULLAH (103147)

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AINA NURISHA BINTI MOHD ABDULLAH (103147)

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SSU & ECOMMERCE REGISTRATION FOR AINA NURISHA

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we use google form to collect orders and make sure our customer easily fill out the form to place their orders

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My name is Nurfatin Waheeda binti Siswadi, but most people call me Fatin. I was born in 2003, which makes me 21 years old this year. Although I was born in Selangor, I have been living in Kuching, Sarawak, since I was a child. Currently, I am a first-year Accounting student at Universiti Malaysia Sarawak (UNIMAS), where I am excited to embark on my academic journey and pursue my passion for the field of finance and accounting.

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Assalamualaikum and hi, my name is Izz Zayani Binti Mohamad, you can call me Izz. I was born in Sarikei, Sarawak and now live in Kuching, Sarawak. In my free time I like to read novels, listen to songs and watch movies. Sometimes I will go out to play bowling with my family or friends. My motto in life is “Believe you can and you’re halfway there”, it gives me the spirit to keep moving forward to achieve my goals.

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR 105412

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NOOR QISTINA NADIAH BINTI MOHAMAD ISKANDAR 105412

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Hello everyone! My name is Noor Qistina Nadiah; you can just call me Qistina. I'm 20 years old and from Kuching, Sarawak. I have a strong passion for reading and baking, and I have also loved running ever since I was a kid. My life motto is to be good in whatever I'm doing. So, no matter where life puts me, I will always try my best to do the best.

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Hi there! I’m Nurul Fatini, but you can just call me Ninie. I’m 19 years old, born and raised in Kuching, Sarawak, a place famous for its cultural diversity and incredible food. I’m passionate about baking and enjoy turning simple ingredients into something special. My life motto is “Small steps lead to big dreams,” encouraging me to stay consistent and never give up.

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AINA NURISHA BINTI MOHD ABDULLAH  103147

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AINA NURISHA BINTI MOHD ABDULLAH  103147

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Assalamualaikum and hi everyone! My name is Aina Nurisha binti Mohd Abdullah. I’m 19 years old and I’m from Kuching, Sarawak, a charming city known as the "Cat City"and rich in unique local cuisines, culture and history with iconic landmarks.

I love to explore new things, whether it is learning about different cultures, trying new foods or visiting new places. I love is sightseeing and taking walks while enjoying the scenery. It helps me to clear my mind and appreciate the beauty around me.

My motto is "man jadda wajada" - whoever strives shall succeed

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Hi, my name is Alfonsus Umbu Tamu, but you can call me Fonsus. I'm 19 years old and from the vibrant city of Kota Kinabalu, Sabah. I find joy in listening to music, which helps me relax and fuels my imagination. In addition, I love expressing my creativity through art, whether it’s sketching, painting, or exploring other artistic mediums. Art allows me to communicate my thoughts and emotions in unique ways, making it an essential part of my life.