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2 Moderation Tips for Online Learning - Training Industry

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What Are the Differences Between Facilitation, Presentation, and Training?

Trainers help others improve their performance by teaching, instructing, or facilitating learning. As such, facilitation and presentation are both tools in a trainer's toolkit. In most cases, effective and engaging trainers will spend less time presenting content through lectures or lecturettes and more time facilitating learning around that content.

Presentation vs. Facilitation

Facilitator Skills

Facilitators can come from any background and a variety of experience levels. The best facilitators, however, demonstrate the following skills:

Listening. A facilitator needs to listen actively and hear what every learner or team member is saying.

Questioning. A facilitator should be skilled in asking questions that are open ended and stimulate discussion.

Problem solving. A facilitator should be skilled at applying group problem-solving techniques, including:
* defining the problem
* determining the cause
* considering a range of solutions
* weighing the advantages and disadvantages of solutions
* selecting the best solution
* implementing the solution
* evaluating the results.

Resolving conflict. A facilitator should recognize that conflict among group members is natural and, as long as it's expressed politely, does not need to be suppressed. Conflict should be expected and dealt with constructively.

Using a participative style. A facilitator should encourage all learners or team members to actively engage and contribute in meetings, depending on their individual comfort levels. This includes creating a safe and comfortable atmosphere in which group members are willing to share their feelings and opinions.

Accepting others. A facilitator should maintain an open mind and not criticize ideas and suggestions offered by learners or group members.

Empathizing. A facilitator should be able to "walk a mile in another's shoes" to understand the learners' or team members' feelings.

Leading. A facilitator must be able to keep the training or meeting focused toward achieving the outcome identified beforehand.

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Facilitation is the art of moving a group of people through meetings, planning sessions, or training, and successfully achieving a specific goal.

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2 Speak English Now Podcast with Georgiana's mini-stories (speakenglishpodcast.com)

3 Learning Vocabulary: Connection Problems | Premier Skills English (britishcouncil.org)

4 English for Online Meetings - Handling the Technology (simpleenglishvideos.com)

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One of the areas that my clients find challenging is communicating effectively in English when there is no visual element, for example, when on audio-only calls and when the video is switched off.

Specifically, the lack of cues to help interpretation, such as facial expressions and body language, can make it harder to connect and judge the reaction of the other person, especially if their voice is not very expressive, or they are distracted. The lack of visuals means you have to concentrate much harder to interpret the key messages and understand.

It can come up as an issue also because your connection or the sound is not great, or you experience technical issues. Finally, it can be incredibly challenging when you find it hard to understand the other person, maybe because you are not used to their accent, way of speaking or speed of speech.

You might be concerned that you do not pick up the intended messages and miss a critical point which is essential to the call.

You might start to feel awkward as you lose the thread of the conversation and struggle to participate fully, share your views and have a share of voice.

So what if you do experience difficulties?

What can you say to explain, without sounding like you do not understand, or being rude?

How do you make sure you really understand those key points?

Today I am sharing my key professional English phrases for overcoming challenges on virtual calls with no video, so you can flag your challenges appropriately, make sure you are fully part of the conversation and connect well to the team.

Connection challenges

I was having problems logging on.

I had a technical issue.

I'm afraid the connection is not very good.

The wifi isn't very good, I'll drop off and reconnect.

I'm going to move to another room, back in a minute.

I'm sorry, I think we missed that, you just froze.

We lost you for a minute there, but I think you were talking about.....

Could you just repeat that please, we lost you for a minute.

You're breaking up quite a lot.

Hearing issues

I'm sorry, I can't hear you very well, it's quite noisy in the background.

Your sound is a bit quiet, could you speak a bit more loudly, please?

Sorry, can you say that again, I can't hear you clearly.

Could you write your question/ comment in the chat?

Other problems

You're on mute

My camera/ microphone/ my sound isn't working at the moment.

Can you see my screen?

I'm sharing my screen, can everyone see it?

Give me a thumbs up if you can see it.

Problems with understanding somebody

I didn't quite catch that

Could you repeat that again (slowly), please?

Could you run that past me again, please?

Can I just check that I understand what you said? So, ..... (repeat back in your own words)

I'm not sure I quite understand, could you email the details?

I hope you do not experience these issues too frequently on audio-only calls, however you now can prepare for this situation with these key phrases above! You can feel in control and know how to make sure you flag your issues professionally and appropriately. This means you can be fully part of the conversation, participate, share your views and have your rightful share of voice.
Any questions or need more help? Contact me to chat further about your challenges.
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One of the areas that my clients find challenging is communicating effectively in English when there is no visual element, for example, when on audio-only calls and when the video is switched off. Specifically, the lack of cues to help interpretation, such as facial expressions and body language, can make it harder to connect and ...

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Your AI Networking Companion - never run out of things to say again.

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We often put more meaning into the speaker’s tone of voice (how they say things) than into the words they use.

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There are many phrases in English that we can usewhen we want to say that something is true most of the time but not all the time.

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2 Giving an opinion advanced (ihbristol.com)

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We often need to give our opinions to friends and colleagues. Here are ten ways of giving your opinion about a choice between options

10 expressions to Use In Speaking And Writing:

1. In my opinion, this one would be better.

2. To my mind this one's better.

3. If you ask me, this one's better.

4. To my way of thinking, this one's fine.

5. In my view, this one is best.

6. Know what I think? That one's best.

7. I'd say that one's better.

8. What I think is that one's better.

9. For me, that one's better.

10. I tell you what I think, that one's best.

How To Use These Phrases In Your English:

1. 'In my opinion' is the classic expression - but it's not the only one. Use moderately.

2. 'To my mind' is a common spoken form - and you can use it in writing, too.

3. 'If you ask me' is very, very common in spoken English, and can come first or last in a sentence.

4. 'To my way of thinking' is often used with emphasis on 'my' to give a strong opinion.

5. 'In my view' is common in spoken and written English.

6. The abbreviated question '(Do you) know what I think?' is very popular and is not rude.

7. The conditional structure I'd say is rarely taught as a conditional, but this is one of the most common ways of giving an opinion in English.

8. 'For me' is like 2 and 5.

9. 10 is similar to 6, and is quite direct.

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We often need to give our opinions to friends and colleagues. Here are ten ways of giving your opinion about a choice between options