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-the temperature of the food was not supposed to be cold

-The noodles was as solid as a rock

-The Quantity of the food is less then usual

-It have a dead insect inside my bowl of noodles

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What are some complaints about the environment?

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What are some complaints about the environment?

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the complaints about food are…

1. The food maybe raw or not cooked enough

2. Maybe the waiters gave you the wrong food

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Taste Issues: Food can be bland or overly salty, leading to dissatisfaction with the flavours .

Temperature of food : Meals served too hot or too cold can make the dining experience bad.

Quality: Concerns about freshness or the use of artificial ingredients can make the food having a unappetising flavour to it.

6D 16 Clarisa

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What are some complaints about the environment?

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What are some complaints about the environment?

# data[].attributes.headline
What are some complaints about the environment?

# data[].attributes.subject
What are some complaints about the environment?

# data[].attributes.headline
What are some complaints about the environment?

# data[].attributes.subject
What are some complaints about the environment?

# data[].attributes.headline
What are some complaints about the environment?

# data[].attributes.subject
What are some complaints about the environment?

# data[].attributes.headline
What are some complaints about the environment?

# data[].attributes.subject
What are some complaints about the environment?

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What are some complaints about the environment?

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What are some complaints about the environment?

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The complaints about the service are…

1. The waiter was mean to you, and shouted at you

2. The waiter didn’t want to wipe the table, although it was dirty and told you to clean it yourself

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What are some complaints about environment?

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What are some complaints about environment?

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Class no.

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Suggestions:

1) I saw a mouse eat a fallen food.

2) There is dust everywhere in the ground.

3) When I am walking around the resturant, there is only one janitor in the big resturant.

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The Steak was raw

Ashley Au 6D01

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The chicken was undercooked which almost made me sick and the chicken is not fresh at all.

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French Fries were cold and chewy

Ashley Au 6D01

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What are some complaints about foods? 6D 15 Herb Lam

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What are some complaints about foods? 6D 15 Herb Lam

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A persuasive technique: Warning

After 20 marvelous order, I was intending to continue. Until recent times, the tea bags and oranges I received were moldy and flattened. I would considerate it great kindness if you could replace the damage and would surely retract my misgivings.

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Dark and a lot of sticky thing on the floor

Not clean dirty

The toilet has a lot of germs

6D26 TangWing Sum Summer

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The Soup had hair in it

Ashley Au 6D01

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The service was horrible! There was no one there to show us our seats, and all of the staffs were chatting in the kitchen. When we asked for the washroom politely, the staff rolled their eyes at us and said, “Um, can’t you find it yourself?”. The food was taking an hour to cook and the waiter refused to give us a refund! There were still 5 dishes left when they said we had to go because someone reserved the seat, no one told me the seat was reserved already and they couldn’t give us a refund!

Heidi 6D20

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Dear “Tacos Tuesday” Company,

I am here to complain about the services in your company, your workers are being very rude and disrespectful to the customers.

When I am ordering food in your company, at first I was very excited for the food and your service as this restaurant is a 5-star restaurant. I wanted to order and I waited for 10 minutes and finally a waiter came. I thought the worker was just busy, but turns out they were just lazy to come order my food.

When they came, the worker told me, “Please don’t order too much, we don’t want to wash the dishes.” I was surprised and furious of what the workers said, so I left the restaurant and ate at another restaurant.

Please take this seriously or I will never come eat and tell my friends not to come!

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1. Some time the soup are cold and salty

2. Many dishes take too long

3. There drinks are too sweet

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1) All the meat i have is either undercooked or overcooked.

2) When I saw that, I ask the waiter can I exchange for another one, and the waiter said no.

3) When I ask the manager, he said that the picture is fake and will not give me a refund.

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1. The food took 50 minutes to arrive at my table and I told the waiters many times about it and it still took so long

2. The floors were slippery and I almost tripped

3. The tables were not clean and there were still food from the last customer

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The seats were covered with dead flies and mud, the walls are covered with rust and dust, it so disgusting. And it made me want to vomit. And I saw the waiter picking his nose then touches the soup without noticing :(

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THIS IS WHAT I FOUND IN THE FRIED CHICKEN!

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The burger had only lettuce when I ordered a burger with meat, lettuce and cheese.

Ashley Au 6D01

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There are mouses in the restaurant And the mouses is every were

Sometimes the Mose will go up to the table and eat the food

6D26Tang Wing Sum Summer

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The waiter did not help pick up stuff and did not give new or wash it 

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The waiter did not help pick up stuff and did not give new or wash it 

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6D24

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The waitress was ignoring the customer and being rude to her.

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Adrianna chow 6D11

The waiters was ignoring the customer and being rude to her.The customer kept calling the waiters to order food.But the waitress kept ignoring her.Then the women walked to the waiters and asked them to take her order.

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food overcook

Food undercook

Hair inside the food

There were some bugs inside the food

The meat was still red when they served it

Dirty thing in side the food

Food were cold

And the food is difference from the picture

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bug crawling on the floor

Tables and chairs were dirty

The floor is slippery and wet

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What are some complaints about the environment? Albert 6D 32

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What are some complaints about the environment? Albert 6D 32

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A persuasive technique: bribery

Yesterday, I went to your restaurant to have my dinner, but then I realized the waiters didn’t wipe the tables. After that, I ordered a soup, and I saw the waiter put his thumb inside. It shocked me, and it was really disgusting. The walls were full of spiderwebs and ants! I’m sure that in your position as the manager, you are able to retrain your waiters to clean up the mess.  I would recommend my friends to come here on my 10k instagram channel if you do my requirements.

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Suggestions:

1.Firstly,the waiter spilled the hot soup on my 2000 dollar Nikes and didn't apologise. (Made by Ethan lam)

2.Secondly, the waiter blamed me for tripping him. Then, he told me that these shoes are probably useless and for us to apologise instead of him. (Made by Jonathan Ma)

3.Thirdly,he yelled at us and “accidentally spilled water on us”

If that wasn’t bad enough,he went back into the kitchen and insisted that we yelled at him and demanded we are kicked out immediately,the worst part is we didn’t even get our order!

I was infuriated and never coming here again.(made by Ethan Lam)

4.Lastly, the waiter chased us out of the restaurant with a mop, threatened to hit us with the mop if we leave immediately! (Made by Jonathan Ma)

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6d12

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Dennis, Torres, Sunny, Marcus

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What are some complaints about the service?

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What are some complaints about the service?

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A persuasive techniques: warning

The waiters was very unpolite to me and my family, when I called the waiter, he didn’t come. He was just standing there and sleeping.After I woke him, he shouted at me. After our order, we wait for 30 min and we didn’t eat anything. So we chose to leave, but the waiter let us to pay although we didn’t eat nothing.

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When i was at the counter asking if they have a table reserved with my name the cashier was very rude she said ‘’Ughh check yourself.’’ I was so shocked of her attitude i hope you can teach this cashier some respect and to do her job

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The complaints about the environments are…

1. The floors of the restaurants are dirty

2. The tables and chairs are peeled off, and bits of food are scattered around

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1) I suggest you should create a survey for your customers to see what you can improve and do better!

2) I am sure in your position as the manager, you can turn this

restaurant into a better place! I will come back after 2 months, if I see an improvement I will recommend this restaurant with all my friends and family!

3) I advise you to retrain your staff! I will report you to the Food and Environmental Hygiene Department! It is unacceptable to yell at your customers!

6D20

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What recommendations do you have?

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Re-train the bad listed staffs from making a Survey for the customers 

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Re-train the bad listed staffs from making a Survey for the customers 

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6D27

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1.Make a Recommendation jar [ Customers can write down what can they do better ]

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1. Retrain your bad servicing staffs

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My recommendations for your company is that you should give more trainings to the chefs, waiters, and staffs

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First, If your toilet is still that dirty I will tell my friends to don’t go to your restaurant. So I think that you can find someone or train your staffs to be better.
6D 26 Summer Tang

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i think your company can hire people that mastered cooking in college to cook because i’m sure that no one wants undercooked food right?

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If you still don’t clean the floor I will post it on social media.

And everybody will see the post on the social media platform.

I will also tell my friends and family to not go to your restaurant if your company workers still doesn’t clean the floors.6D11 Adrianna chow

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I would invite my relatives to come to your restaurant if you can add CCTVs and monitor then to see how they are working, and depending on their behaviour, maybe you can retrain their ways of their job

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I would invite my relatives to come to your restaurant if you can add CCTVs and monitor then to see how they are working, and depending on their behaviour, maybe you can retrain their ways of their job

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As your place as the wonderful manager, i think you can help me teach the cashier some respect.

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1) The staff is so rude to us

Recommendations:

Apologise to us

Retrain your staff/waiter

Make a survey to ask your customers how do they think about the attitude and service of your restaurant, and improve according to their comments.

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very mean and rude to us

Recommendations

1 write a sorry letter to us

2 retrain your staff

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Ask them “Is it ok to treat customers like that?”

Tell them “If you don’t clean the environment, I will post on social media, and I will report you to the hygiene department”

Bribe them by saying “I was hoping to go there with my family and friends, and if this is solved quickly, I intend to do so in the next few weeks”

Praise them by saying “ I’m sure that in your position as manager you will deal with this properly

6D01 Ashley

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Firstly,I would recommend you to retrain your employees because they are clearly undertrained.

Secondly,I would like a full refund and extra for the shoes that your waiter ruined,we also got nothing to eat for 55 minutes until our small bean burritos finally came out,it took another 30 minutes for the rest of the food to be served,please fix this issue or else i will have no choice but to contact the health and safety department.

Thirdly,I hope that as the great manager you are,you will start hiring more qualified and nice employees to fave a good review,if you don’t,I have no choice but to give you a 1 star review on yelp.

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1.Explain with the worker what is wrong and kindly ask them if they don‘t improve their quality, your company will give less salary to them or kick them out.

2.Put CCTV around the restaurant so you can monitor the workers, can check if something happen, and hopefully make them not chase customers out of the restaurant.

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Being a worldwide restaurant, you need to have proper service and food quality. If you don’t retrain your waiters, i will post bad comments for your company on my facebook

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Firstly, I would like a proper hand written apology from that waiter and at least a small refund, since we received almost nothing that we ordered! If you decide to ignore this request, then I will publicize this case to my followers!

Then, I can suggest that customers leave a review of the restaurant. If they leave a bad review, you can ask them to tell you about it. Besides, you wouldn’t want a lot of people leaving bad reviews right?

Lastly, a test could be put apron the workers to test them.

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Make a lesson to teach the workers to respect customers

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if you help me solve my problem, I am sure that I will tell my friends family to come support your company.

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If you do not teach the workers some respect I will tell my friends and family not to come

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Service problems:

Yesterday, I went to your restaurant with my friend, Mr. Jack Chen.

When we were ordering the food, the waiter was wearing a head phone and didn’t listen to us carefully! It forced me and Mr. Jack Chen has to repeat our request for three time! How would you feel if a waiter doesn’t listen carefully about your order and ask you to repeat? I’m sure that won’t feel good. I personally prefer you to retrain your waiters before they service the customers.

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Environment problems:

Additionally, I had talk about the environment in your restaurant.

When I entered the restaurant, I saw the table wasn’t cleaned or mopped. There was rubbish that left by a customer before I. There were even ants on the floor and tables! It was really shocking and disgusting! When I settled down, I realised there were spiderwebs over the wallpaper, and I was sure that the kitchen doesn’t clean the plates, because I saw some food scraps remaining on the plate! If you don’t take any action on the environment, I would think about to post it on my IG and tell everyone to not visit this restaurant!

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Food problems:

Last but not least, I had to complain the food problems in this letter.

The food I ordered was overcooked, and when I complained to the waiter, he gave me a totally rare meat! I was shocked very much! And for the veggie I ordered was too salty, it was awful! I can’t believe that a famous restaurant had such a bad food service. Your restaurant was famous and I saw a lot of people on IG sharing their experience. They said that it was such an incredible experience! I believe that you as the manager, you won’t made your customers disappointed at the food, so you would definitely made a change or retrain the chef to make sure the meal was delicious before other customers complained about it.

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I will be grateful if you don’t!

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1. the food was not cooked

2. The waiter was rude

3. We need to pay $100 for a cup of ice cream

6D25 Toby

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2) meat undercooked
Recommendations:
- provide trainings for the kitchen staff/chefs on proper cooking techniques for all meats
- use timers for cooking meat to prevent undercooking.
- Use a system for checking meat temperature before serving to ensure proper cooking

6D03

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3) Not working air-conditioner and dirty tables
Recommendations:
- Fix the air-conditioning system promptly to maintain a comfortable temperature for all customers
- Make a daily cleaning routine to ensure tables chairs and floors remain clean
-Consider upgrading to a more efficient air conditioning system for better performance and energy savings
- Replace heavily stained or damaged furniture to
enhance the overall restaurant appearance

6D03

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The hygiene was just so bad, I advice you to warn your staff to clean your restaurant everyday. If you don’t change the hygiene problem I will post the hygiene problem in your restaurant to social media. I’m sure that you can handle it as the boss of the restaurant.

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Do you know the raw chicken will make people sick? The raw chicken made my mom sick and she vomited for 3 days straight. Did you trained the chefs to cook raw food for customers? You should hire chefs that passes their cooking exams.

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Your staff was super rude to my mom, my mom was kindly asking your staff for 2 bowls, and she rudely put the bowls on the table and said “THIS IS NOT MY JOB, TAKE IT YOUR SELF NEXT TIME,”. I was shocked about your staff attitude with terrible service, you should trained your staff properly before you lose your customers.

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The fried chicken i ordered was terrible, i was furious when all my friends complained about it too.If you don’t improve on your quality, i will never eat KFC again. Second , your fries were terrible at it taste like uncooked potato!