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Hi, I'm Izzah Atirah binti Azian, a Bachelor of Entrepreneurship Wellness student at Universiti Malaysia Kelantan. I initially completed my internship at D&D Beauty House/Telaga Bunga Spa Royal Chulan from March 18, 2024, to April 3, 2024, and have since 4 April to 5 July 2024 moved to a new internship at N Three Beauty in Kota Damansara.

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18/03/2024 - 03/04/2024 D&D BEAUTY HOUSE & TELAGA BUNGA SPA, ROYAL CHULAN

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18/03/2024 - 03/04/2024 D&D BEAUTY HOUSE & TELAGA BUNGA SPA, ROYAL CHULAN

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My first day at the spa began at 11 AM. We were welcomed by Datin Diana, who gave us a briefing about the beauty spa, including its history, philosophy, and the services offered. We learned the SOPs, how to create bills, and the clock in/clock out system.

The highlight was the training on full body massage. We practiced various massage techniques under the guidance of experienced instructors. This first day was filled with valuable information and experiences.

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On the second day at the spa (10a.m), I started with clocking in. My first task was to clean the spa with hot water, ensuring every corner was spotless and hygienic.

After finishing the cleaning duties, I was assigned to create feedback posts using Canva for two locations: Telaga Bunga Spa and D&D Beauty House at Sunway Putra Mall. These posts were for the Hari Raya Promotion. I designed attractive and informative graphics, including positive customer reviews and details about the ongoing promotion.

This second day helped me improve my skills in maintaining spa cleanliness and using creativity for marketing purposes. I'm getting more accustomed to the routines and responsibilities at the spa.

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On the third day at the spa, I started with the same routine. I clocked in and continued the task of cleaning the spa with hot water to ensure it remained spotless and hygienic.

After completing the cleaning duties, I had the opportunity to learn facial treatments with the instructor. We covered essential steps in performing a facial, including cleansing, exfoliating, applying masks, and facial massage. The instructor explained each stage in detail and provided tips to achieve the best results for clients.

This third day not only reinforced my daily routine but also expanded my skills in delivering professional facial treatments.

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On the fourth day at the spa, I followed the same routine but at a different location, Telaga Bunga Spa at Royal Chulan. I changed into a new work uniform and started by sweeping the dust and trash in the spa lobby and treatment rooms.

After the cleaning tasks, I listened to a briefing from the spa owner, who also gave us a tour of the hotel and spa. Part of the routine included lighting candles in the hotel lobby. Later, I learned how to fold towels and organize the storage room with part-time workers.

That day, I also created promotional posts for Ramadan and Hari Raya, which I shared on Instagram, WhatsApp, and Facebook Stories. Additionally, I responded to customer messages on WhatsApp and assisted clients at the counter by explaining treatments and handling bookings.

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On the fifth day at the spa, I followed the same routine. I clocked in, changed into my work uniform, and started by cleaning the lobby and treatment rooms, sweeping up trash and dust to ensure everything was tidy.

I continued with the task of lighting candles in the hotel lobby to create a calming atmosphere. Then, As before, I created promotional posts for Ramadan and Hari Raya, which I shared on Instagram, WhatsApp, and Facebook Stories. I also responded to customer messages on WhatsApp and assisted clients at the counter, explaining the various treatments and helping them with bookings.

This fifth day reinforced my understanding of the daily routines at the spa and how to provide excellent service to customers.

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On the sixth day of my internship at Telaga Bunga Spa, Royal Chulan, I began by clocking in and opening the shift. I changed into my uniform and went downstairs to light the aromatherapy candles in the hotel lobby.

After setting the ambiance, I returned to the spa to sweep and mop the floors, ensuring everything was clean and welcoming. I also boiled hot water in the kitchen as part of the daily preparations.

I was in charge of the reception area, greeting clients and managing appointments. Additionally, I worked on marketing tasks, creating promotional posts for spa treatments, advertising job openings, and designing posters using Canva.

This day further solidified my skills in maintaining the spa’s environment and enhancing its visibility through effective marketing strategies.

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On the seventh day of my internship at Telaga Bunga Spa, Royal Chulan, I followed the same routine as before. I clocked in, opened the shift, and changed into my uniform. I went downstairs to light the aromatherapy candles in the hotel lobby, then returned to the spa to sweep and mop the floors.

Today was particularly exciting because a customer came in for a sauna, scrub, and floral bath. I had the opportunity to assist the spa owner with these treatments. I followed along closely, learning the proper techniques and procedures for each treatment while actively participating in the process.

This hands-on experience was invaluable, allowing me to learn while working and gaining practical skills in providing these luxurious treatments to customers.

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On the eighth day of my internship at Telaga Bunga Spa, Royal Chulan, I began with the usual routine. I clocked in, opened the shift, and changed into my uniform. I then went downstairs to light the aromatherapy candles in the hotel lobby, creating a soothing atmosphere for guests.

Afterward, I returned to the spa to sweep and mop the floors, ensuring the space was clean and welcoming.

Throughout the day, I was in charge of the reception area, greeting clients, managing appointments, and handling inquiries. I continued with my marketing tasks, creating promotional posts for spa treatments and designing posters for job openings using Canva.

In addition, I created a special poster for Nuzul Quran, highlighting special promotions and offers in celebration of this significant occasion. Although there were no customers for booking and walk in, the day was still productive and reinforced my understanding of the daily operations and marketing efforts needed to keep the spa running smoothly.

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On the ninth day of my internship at Telaga Bunga Spa, Royal Chulan, I began with the usual routine. I clocked in, opened the shift, and changed into my uniform. I went downstairs to light the aromatherapy candles in the hotel lobby, creating a calming atmosphere for guests.

Afterward, I returned to the spa to sweep and mop the floors, ensuring the space was clean and inviting.

During the day, I managed the reception area, greeting clients, handling appointments, and answering inquiries. The spa owner instructed me to create and post a special Raya offer poster instead of Ramadan promotions, as we are not a corporate company.

I was also tasked with finding existing videos or creating new ones to post on TikTok and Instagram to promote our special Raya offers. We decided to skip job advertisement posts for now.

Additionally, I learned a new protocol for handling customer inquiries about promotions: if a customer shows interest in our services after asking about promotions, I should immediately send them our company’s account number and request a RM100 deposit to confirm their booking.

Overall, the day was busy and engaging, providing me with more hands-on experience in marketing and customer service.

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On the tenth day of my internship at Telaga Bunga Spa, Royal Chulan, I began by retrieving the keys from level B1. I clocked in and opened the shift, counted the money, and changed into my uniform.

I started my tasks by sweeping and mopping the floors, ensuring the spa was clean and inviting. Next, I lit the candles in both the hotel lobby and the spa to create a calming ambiance.

After setting up the candles, I went to the lobby to adjust and fix the banner and bunting displayed there. Once that was done, I helped organize the pantry with the part-time workers and the spa owner. We cleared out old items and containers, mopped the pantry floor, and neatly arranged everything.

This tenth day was productive and busy, reinforcing the importance of maintaining a clean and organized workspace, and ensuring that promotional materials are properly displayed.

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Day 11 of my internship at Telaga Bunga Spa, Royal Chulan, began with retrieving the keys from level B1. After clocking in, opening the shift, counting the money, and changing into my uniform, I started my tasks.

First, I swept and mopped the floors to ensure the spa was clean and inviting. Next, I lit the candles in both the hotel lobby and the spa to create a calming ambiance.

After setting up the candles, I went to the lobby to adjust and fix the banners and buntings displayed there. Today, I also served as a greeter, ensuring every guest felt warmly welcomed. Additionally, I learned how to make a sales summary.

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Day 12 of my internship at Telaga Bunga Spa, Royal Chulan, started with my usual routine. I retrieved the keys from level B1, clocked in, opened the shift, counted the money, and changed into my uniform.

I swept and mopped the floors to keep the spa clean and inviting, then lit the candles in both the hotel lobby and the spa to maintain a serene atmosphere. After that, I adjusted and tidied the banners and buntings on display.

However, something extraordinary happened today. We were visited by international guests who came for a body massage treatment. This gave me the new experience of speaking English, which helped build my confidence.

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Day 13 of my internship at Telaga Bunga Spa, Royal Chulan, followed the same routine. I started by retrieving the keys from level B1, clocked in, opened the shift, counted the money, and changed into my uniform.

I began my tasks by sweeping and mopping the floors to ensure the spa remained clean and inviting. Next, I lit the candles in both the hotel lobby and the spa to create a calming ambiance. After setting up the candles, I went to the lobby to adjust and fix the banners and buntings on display.

Today, just like the previous days, I served as a greeter, making sure every guest felt warmly welcomed.

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Day 14 of my internship at Telaga Bunga Spa, Royal Chulan, started with the usual routine. I retrieved the keys from level B1, clocked in, opened the shift, counted the money, and changed into my uniform.

I swept and mopped the floors to ensure the spa was clean and inviting. Next, I lit the candles in both the hotel lobby and the spa to create a calming ambiance. After setting up the candles, I went to the lobby to adjust and fix the banners and buntings on display.

Today, there was something special. A client redeemed a voucher for the Signature Sedap Malam Massage, which lasts for 60 minutes. As usual, I served herbal drinks to the client and processed their payment. While waiting for the part-time therapist to complete the massage, I prepared and tidied the treatment room.

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BORANG A - Borang Akuan Lepas Tanggung-1 (2)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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REPORT LI H20A1171 IZZAH ATIRAH BINTI AZIAN (SAS) FEB2024

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REPORT LI H20A1171 IZZAH ATIRAH BINTI AZIAN (SAS) FEB2024

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INTERN REPORT H20A1171 IZZAH ATIRAH BINTI AZIAN_organized (2)

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VIDEO PRESENTATION LI (N THREE BEAUTY) HPT40108) FEB 2023/2024

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VIDEO PRESENTATION LI (N THREE BEAUTY) HPT40108) FEB 2023/2024

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HPT40108 INDUSTRIAL TRAINING (N THREE BEAUTY) H20A1171 IZZAH ATIRAH BINTI AZIAN

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Day 15 of my internship at Telaga Bunga Spa, Royal Chulan, followed the same routine. I started by retrieving the keys from level B1, clocked in, opened the shift, counted the money, and changed into my uniform.

I swept and mopped the floors to keep the spa clean and inviting. Then, I lit the candles in both the hotel lobby and the spa to maintain a serene atmosphere. After that, I adjusted and tidied the banners and buntings on display.

As usual, I also served as a greeter, ensuring every guest felt warmly welcomed.

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Day 16 of my internship at Telaga Bunga Spa, Royal Chulan, followed the same routine. I started by retrieving the keys from level B1, clocked in, opened the shift, counted the money, and changed into my uniform.

I swept and mopped the floors to keep the spa clean and inviting. Then, I lit the candles in both the hotel lobby and the spa to maintain a serene atmosphere. After that, I adjusted and tidied the banners and buntings on display.

As usual, I also served as a greeter, ensuring every guest felt warmly welcomed.

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Day 17 of my internship at Telaga Bunga Spa, Royal Chulan, followed the same routine. I started by retrieving the keys from level B1, clocked in, opened the shift, counted the money, and changed into my uniform.

I swept and mopped the floors to keep the spa clean and inviting. Then, I lit the candles in both the hotel lobby and the spa to maintain a serene atmosphere. After that, I adjusted and tidied the banners and buntings on display.

As usual, I also served as a greeter, ensuring every guest felt warmly welcomed.

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Day 18 marked the beginning of my new internship at N Three Beauty. I started the day by getting admitted and registering with the new company. This transition opened a new chapter in my internship journey, and I am eager to learn and grow in this new environment.

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Day 19 at N Three Beauty began with an online orientation session. During the session, I was introduced to the company's Standard Operating Procedures (SOP), rules, and dress code for coming to the office. This provided me with essential information about how things operate at N Three Beauty and what is expected of me during my internship.

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Day 22 at N Three Beauty continued with online sessions. Today, the focus was on a deeper introduction to the company, including its history, values, and the various aspects of the business. We also discussed what we would be learning throughout the internship, giving us a clearer idea of the skills and knowledge we can expect to gain.

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Day 23 at N Three Beauty continued with online sessions. Puan Haslina was out of the area, and it was announced that there would be a break for the Raya holidays until April 14, 2024.

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Day 29 at N Three Beauty marked my first day in the office. We had a face-to-face introduction to the team and the company. I also started working on creating a weekly content schedule for the social media platforms, beginning to get hands-on with my new responsibilities.

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Day 30 at N Three Beauty involved an introduction to the company's products. I learned about the various offerings, including their features, benefits, and how they fit into the overall brand strategy. This knowledge will be crucial as I continue to work on content and engage with the company’s audience.

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Day 31 at N Three Beauty began with arriving at the office at 10 AM. My tasks included brainstorming ideas for content, posting the content on social media, and hosting a live session on TikTok. It was an active day focusing on creative and interactive aspects of social media management.

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Day 33 at N Three Beauty included the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, and designing posters using Canva. Additionally, I was involved in packing parcels, adding another dimension to my responsibilities.

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Day 36 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 37 at N Three Beauty followed the usual routine of arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. However, there were some adjustments made to the content marketing strategy that day.

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Day 38 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 39 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 39 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. Additionally, I focused on learning the tone and color scheme of N Three Beauty for each Instagram post to ensure consistency and alignment with the brand’s visual identity.

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Day 43 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. On this day, I focused on developing video content and planning ideas for the upcoming weeks.

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Day 44 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 46 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. However, there was an exception today as we attended an open house event for Usanita at EQ Hotel Kuala Lumpur with Puan Haslina and Puan Fie.

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Day 47 at N Three Beauty followed the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 50 at N Three Beauty continued with the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. However, today involved a greater focus on creating a significant amount of content.

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Day 51 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 52 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 53 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. After work, I accompanied my boss to a digital marketing class at Fun World I-City, organized by SIDEC.

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Day 54 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 57 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. Additionally, there was a meeting to discuss the promotion of products and skincare in conjunction with Mother's Day.

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Day 58 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 59 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 59 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 61 at N Three Beauty followed the same routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 64 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 65 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 66 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 67 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 68 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. Additionally, I joined a TikTok trend and focused on promotions for the month of May. I also worked on editing marketing videos.

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Day 71 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. However, there were improvements made to the content marketing strategy, and we had a meeting to discuss and exchange opinions on these changes

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Day 72 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 73 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 74 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 75 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

4o mini

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Day 78 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 79 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 80 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 81 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 82 at N Three Beauty continued with the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 85 at N Three Beauty followed the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. Additionally, I organized the new stock that had arrived.

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Day 86 at N Three Beauty continued with the usual routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels. Today, I focused on organizing the stock room to keep it tidy and clean, and also reviewed the stock room cleaning schedule

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Day 87 at N Three Beauty followed the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 88 at N Three Beauty followed the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.

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Day 89 at N Three Beauty followed the regular routine: arriving at the office, punching in, brainstorming ideas, creating content, hosting a live session on TikTok, designing posters using Canva, and packing parcels.