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Nicole herrera|8-1003-628

Camila: Hello, Sofía. What problem are you facing in your community?
Sofía: Hello, Camila. There is a family that does not have enough money to buy food.
Camila: I understand. Have they received any kind of help?
Sofía: No, not yet. The mother is unemployed and has three children.
Camila: As social workers, we must find a solution for the family.
Sofía: We can guide her about available social assistance programs.
Camila: We can also contact an organization that can donate food.
Sofía: Yes, and it would be important to help the mother find job opportunities.
Camila: Also, we must listen to her and understand the needs of the whole family.
Sofía: I agree. This way, we can offer proper help, not just temporary help.
Camila: So, let’s gather the necessary information and talk to the family.
Sofía: Perfect. Let’s work together to improve their situation.

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Case1: Coordination between a social worker and her supervisor regarding a possible removal of custody due to alleged child neglect.

Elena: We need to talk about the Torres case. I visited the home today, and the children are alone again.

Carlos: Elena, we’ve discussed this. Did you find any immediate physical danger?

Elena: No direct harm, but there was no food in the fridge, and the oldest kid is missing school to babysit.

Carlos: I understand your worry, but removing them immediately will cause severe emotional trauma.

Elena: I know, but leaving them like this is severe neglect. How long do we wait for a crisis to happen?

Carlos: Our priority is family preservation. Have you contacted the mother’s sister for emergency support?

Elena: She’s willing to help, but the mother refuses to accept outside family intervention.

Carlos: Then let's hold an urgent mediation session tomorrow morning with both of them before taking legal action.

Elena: Fine, but if the mother skips the meeting, I’m filing the temporary protective order right away.

Carlos: Agreed. Prepare the case file and draft the safety plan, just in case.

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Ester Pérez / 8-1026-70, Maria martinez / 9-739-872 (unemployment)

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Ester Pérez / 8-1026-70, Maria martinez / 9-739-872 (unemployment)

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Carlos: Hi, how are you?

Luis: Not very well. I’m worried because I don’t have a job.

Carlos: I’m sorry. Have you looked for any opportunities?

Luis: Yes, but I still haven’t found anything.

Carlos: It must be difficult for you and your family.

Luis: Yes, sometimes I worry about not being able to cover the expenses.

Carlos: Don’t give up. Keep looking and ask people you know.

Luis: You’re right. I need to keep trying.

Carlos: I can let you know if I hear about any job opportunities.

Luis: Thank you very much. Any help would be welcome.

Carlos: Of course. We all need support during difficult times.

Luis: Thank you. I hope to find a job soon.

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Social Work Dialogue: Conflict Management and Mediation

​Setting: Comprehensive Family Care Center — Case Coordination Room.

Participants:

​Guadalupe: Senior Social Worker / Case Coordinator.

​Abigail: Junior Social Worker / Family Case Manager.

​Abigail: Guadalupe, we need to talk before the commissioners' meeting. I noticed you removed the Pérez family from the top priority list for emergency housing assistance and assigned that slot to Ms. Gómez. That breaks the first-come, first-served order we agreed upon last week.

​Guadalupe: I understand your frustration, Abigail. However, it wasn't an arbitrary decision. The assessment report I received yesterday afternoon indicates that Ms. Gómez is facing imminent eviction scheduled for this Friday, and she has two children with severe health vulnerabilities. While the Pérez family's situation is undoubtedly critical, they still have a 30-day grace period.

​Abigail: I get that Ms. Gómez is in a tough spot, but the Pérez family has been following every step of their intervention plan for three weeks—attending workshops and submitting paperwork on time. If we change the rules on them now, they will lose trust in our institution and the social work process. It feels like you bypassed the casework plan I carefully built with them.

​Guadalupe: I acknowledge the work you've done with the Pérez family, Abigail; it has been outstanding. But in emergency social work, imminent risk and protecting children in extreme vulnerability take priority over strict chronological order. If the Gómez family ends up on the street this Friday, the human and institutional consequences will be irreversible.

​Abigail: I understand the vulnerability criteria, but my main issue is that this decision was made without consulting me first. I am the primary social worker assigned to the Pérez case, and I gave them my word that they were first in line. Now I'm left in a very difficult professional position in front of this family.

​Guadalupe: You are absolutely right about that, and I apologize. I should have met with you before submitting the reassignment in the system. Yesterday's influx of emergencies led me to act reactively. It was never my intention to undermine your authority or breach trust with the Pérez family.

​Abigail: I appreciate you acknowledging that, Guadalupe. Now, how do we handle this so neither family is unfairly impacted? We can't simply abandon the Pérez family after all their effort.

​Guadalupe: Here is my proposal: let's approve immediate emergency contingency funds for Ms. Gómez to halt the eviction order while her long-term assistance is finalized. At the same time, we will keep the Pérez family at the top of the regular housing assistance program being disbursed next month. Furthermore, I will personally join you in the follow-up meeting with the Pérez family to support your professional standing.

​Abigail: That solution protects Ms. Gómez immediately while securing long-term stability for the Pérez family without destroying their trust in our center. It feels like an ethical and viable resolution. Let's also establish better internal communication whenever reassessments like this arise.

​Guadalupe: Agreed, Abigail. We will implement a quick 10-minute daily briefing at the start of each day to review critical cases. Thank you for bringing your concerns forward directly and professionally.

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Laritza Mosquera 8-957-438 / Yulissa González 8-825-1186 case: children abused

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Laritza Mosquera 8-957-438 / Yulissa González 8-825-1186 case: children abused

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Ana: Hi, Luis. You look concerned today. Is everything okay?

Rosa: Not really. I am working on a difficult case about a maltreated child.

Ana: Oh, no. How old is the child and what happened?

Rosa: He is eight years old. A teacher reported physical abuse at home.

Ana: That is terrible! Did you contact Senniaf or the authorities?

Rlsa: Yes, we visited the house with a team to protect the boy.

Ana: Good job. Is the boy safe right now?

Rosa: Yes, he is staying with his aunt in a safe environment.

Ana: What is the next step for his family?

Rosa: We will offer counseling and monitor the situation closely.

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Social Worker Ana : Good morning, how can I help you?

Itzel: Good morning, I have some family problems and I don’t know how to solve them.

Social Worker Ana: I understand. You can tell me what is happening.

Itzel: There are many conflicts at home, and they are affecting me emotionally.

Social Worker Ana : Thank you for sharing that with me. I know it is not easy.

Itzel: Yes, I feel like I have no one to turn to.

Social Worker Ana: My job is to listen to you, guide you, and find ways to help you.

Itzel: there a way to improve my family’s situation?

Social Worker Ana: Yes, we can look for support and resources according to your family’s needs.

Itzel: Thank you very much for listening to me and helping me.

izel Wilson

Ana Santos

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CLARISIA MORRISON 8-804-1798 AND RENSO THOMAS 8-1008-121 

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CLARISIA MORRISON 8-804-1798 AND RENSO THOMAS 8-1008-121 

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SOCIAL WORK DIALOGUE

Topic: Helping a person who is looking for a job

Characters:

- Social Worker: You

- Client: Your classmate

Social Worker: Good morning. How can I help you?

Client: Good morning. I am looking for a job, and I don't know where I can get help.

Social Worker: I understand. How long have you been looking for a job?

Client: For several months. I have taken my résumé to different places, but I have not been successful.

Social Worker: I understand. Do you have work experience or any training?

Client: Yes, I have experience, but I need to improve some of my skills.

Social Worker: In that case, we can look for training programs that can help you improve your job opportunities.

Client: Can you help me find one?

Social Worker: Yes. I can also guide you about employment programs and support services available in the community.

Client: That would be very helpful. I need to find a job so I can help my family.

Social Worker: I understand your concern. We will review your situation and look for the best options for you.

Client: Thank you very much for listening to me and guiding me.

Social Worker: You are very welcome. Remember that asking for guidance is the first step to improving your situation.

Client: Thank you. I feel more motivated to keep looking.

Social Worker: I am glad to hear that. We will work together to find a solution.

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Diálogo: Social Work Problem

Personas: Maria y José

1. Maria: Hi José, how are you today?

2. José: Hi Maria, I am ok. But I am worried.

3. Maria: Why are you worried? What is the problem?

4. José: My family doesn’t have money for food this month.

5. Maria: I am sorry to hear that. That is a difficult situation.

6. José: Yes, my parents lost their jobs.

7. Maria: Social workers can help families like yours.

8. José: Really? How can they help us?

9. Maria: They give food, clothes and information about jobs.

10. José: That sounds good. Where can I find a social worker?

11. Maria: You can go to the community center. They are there every day.

12. José: Thank you Maria. I will go tomorrow with my mom.

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Kathia Sánchez 9-744-249/ Yeraldelia Cabrera 8-989-1164

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Kathia Sánchez 9-744-249/ Yeraldelia Cabrera 8-989-1164

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Social Worker: Good morning, Ana. I am the social worker; remember that we are here to assess your risk situation and seek joint support.

Client: Good morning. The truth is I don't know what to do anymore; my ex-partner has threatened me again and I am afraid for my children.

Social Worker: I completely understand your distress, Ana, and I deeply value your bravery in coming to our office to ask for professional help.

Client: Do you think we can really get out of this danger? I feel that institutions sometimes arrive late to protect us.

Social Worker: Social work exists precisely to coordinate support networks and guarantee effective and confidential protection routes.

Client: What steps should we take right now to ensure that my children and I are in a safe place?

Social Worker: First, we will activate the temporary protection protocol and coordinate with the legal department for a restraining order.

Client: It gives me some peace of mind to hear that, although I confess the legal process terrifies me quite a bit.

Social Worker: You will not be alone at any time; I will accompany you through every procedure and we will provide psychological support during the process.

Client: Thank you for reminding me that my well-being and my children's well-being matters and that there is still hope.

Social Worker: That is the essence of our career: transforming vulnerable realities into opportunities for well-being and autonomy.

Client: Then let's start today. I am ready to take this step and change our lives.

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Case 1: Coordination between a social worker and her supervisor regarding the possible neglect of an older adult, which is jeopardizing her quality of life.

Jennifer Lara 8-866-211 (Trabajadora social)

José Reluz (Supervisor de trabajo social)

Milagros: Hello, José. We are working on a case involving an elderly woman who feels abandoned by her family.

José: Yes, Milagros. As social workers, we need to understand her situation and identify her needs.

Milagros: I think we should first talk to her and listen carefully to her concerns.

José: I agree. We should also evaluate her emotional well-being and social support network.

Milagros: We can contact her family and encourage them to visit and communicate with her more often.

José: We can also connect her with community programs and activities for older adults.

Milagros: That could help her feel less lonely and more involved in the community.

José: Yes, and we should make sure that her rights and dignity are respected.

Milagros: We also need to follow up on the case to see if her situation improves.

José: Exactly. Our intervention should focus on her well-being and quality of life.

Milagros: Working together, we can help strengthen her family and social support.

José: I agree. As social workers, our goal is to support her and promote a better quality of life.

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Case 1: Coordination between a social worker and her supervisor regarding the possible neglect of an older adult, which is jeopardizing her quality of life.

Milagros: Hello, José. We are working on a case involving an elderly woman who feels abandoned by her family.

José: Yes, Milagros. As social workers, we need to understand her situation and identify her needs.

Milagros: I think we should first talk to her and listen carefully to her concerns.

José: I agree. We should also evaluate her emotional well-being and social support network.

Milagros: We can contact her family and encourage them to visit and communicate with her more often.

José: We can also connect her with community programs and activities for older adults.

Milagros: That could help her feel less lonely and more involved in the community.

José: Yes, and we should make sure that her rights and dignity are respected.

Milagros: We also need to follow up on the case to see if her situation improves.

José: Exactly. Our intervention should focus on her well-being and quality of life.

Milagros: Working together, we can help strengthen her family and social support.

José: I agree. As social workers, our goal is to support her and promote a better quality of life.

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Social Conflict: Domestic Violence.

Ericka: Mabeline, we need to talk about the domestic violence case from this morning.

Mabeline: Yes. During the home visit, the woman told me that her partner became violent again.

Ericka: Did you assess if she or her children are in immediate danger?

Mabeline: Yes. They are safe for now, but I am concerned about the situation at home.

Ericka: Then, we should explain the available support services and her legal options.

Mabeline: I agree. We should also help her create a safety plan for herself and her children.

Ericka: I can contact the Ministry of Women and refer her to a Comprehensive Care Center so she can receive support.

Mabeline: Good. I will meet with her again and provide her with information about the available resources.

Ericka: We should also continue monitoring the situation closely.

Mabeline: Yes, and we need to respect her decisions while protecting the children.

Ericka: Let’s document the case and schedule another visit.

Mabeline: Agreed. We need to act quickly and provide her with the appropriate support.

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Genesis and Jinna*Dialogue: Support for Families Facing Economic Difficulties**

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Genesis and Jinna*Dialogue: Support for Families Facing Economic Difficulties**

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*Genesis:** Hello María, thank you for seeing me. I wanted to talk about your family's situation.

**María:** Hello Genesis, thank you for coming. The truth is we're going through a very hard time right now.

**Genesis:** Tell me, what's the main problem you're facing at the moment?

**María:** My husband lost his job, and we barely have enough money to buy food for the children.

**Genesis:** I understand perfectly. Have you looked for help through any social support programs?

**María:** We don't know where to go. We feel so ashamed to ask for help.

**Genesis:** You have nothing to be ashamed of, María. My job is to support you and find solutions together.

**María:** Do you think we could qualify for some kind of financial or food assistance?

**Genesis:** Yes, there are several programs available. I'll help you fill out the applications right now.

**María:** Thank you so much, Genesis. You've given us a little hope back.

**Genesis:** You're very welcome. I'm here for you. I'll come back next week with news.

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Ana: Hi, Luis. You look concerned today. Is everything okay?

Rosa: Not really. I am working on a difficult case about a maltreated child.

Ana: Oh, no. How old is the child and what happened?

Rosa: He is eight years old. A teacher reported physical abuse at home.

Ana: That is terrible! Did you contact Senniaf or the authorities?

Rlsa: Yes, we visited the house with a team to protect the boy.

Ana: Good job. Is the boy safe right now?

Rosa: Yes, he is staying with his aunt in a safe environment.

Ana: What is the next step for his family?

Rosa: We will offer counseling and monitor the situation closely.

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Gina Dueñas 8-888-1029

Lizeth Mina 8-807-672

Dialogue: Intervention in a Social Case

1. Lizeth: Hi, Gina, did you get a chance to review the Gomez family file I gave you yesterday?

2. Gina: Hi, Lizeth. Yes, I was reading the report, and the child's academic and emotional situation is quite delicate.

3. Lizeth: Exactly, the school report indicates that Tomas's academic performance has dropped and he shows clear signs of isolation.

4. Gina: I am very concerned about the family dynamic; the mother works long rotating shifts, and the father has been absent for six months.

5. Lizeth: According to our last home visit, the family's support network is practically non-existent in this community.

6. Gina: We need to act quickly to prevent total school dropout and provide psychological support to the minor.

7. Lizeth: How about we schedule a priority appointment with the school's guidance department next week?

8. Gina: That sounds great. Also, we must refer the mother to the municipal support program for single-parent families.

9. Lizeth: Perfect, that way we will help her find reliable childcare options for her work schedule.

10. Gina: I will also schedule a new home visit this Friday to talk with her privately about these alternatives.

11. Lizeth: Very well, remember to bring the updated informed consent forms for the institutional referrals.

12. Gina: All set then. Thanks for being a great team, Lizeth; together we will manage to stabilize this family situation.

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Dialogue: Intervention in a Social Case.

1.    Lizeth: Hi, Gina, did you get a chance to review the Gomez family file I gave you yesterday?

2.    Gina: Hi, Lizeth. Yes, I was reading the report, and the child's academic and emotional situation is quite delicate.

3.   Lizeth: Exactly, the school report indicates that Tomas's academic performance has dropped and he shows clear signs of isolation.

4.    Gina: I am very concerned about the family dynamic; the mother works long rotating shifts, and the father has been absent for six months.

5.    Lizeth: According to our last home visit, the family's support network is practically non-existent in this community.

6.    Gina: We need to act quickly to prevent total school dropout and provide psychological support to the minor.

7.    Lizeth: How about we schedule a priority appointment with the school's guidance department next week?

8.    Gina: That sounds great. Also, we must refer the mother to the municipal support program for single-parent families.

9.    Lizeth: Perfect, that way we will help her find reliable childcare options for her work schedule.

10.    Gina: I will also schedule a new home visit this Friday to talk with her privately about these alternatives.

11.  Lizeth: Very well, remember to bring the updated informed consent forms the

institutional referrals.

12.    Gina: All set then. Thanks for being a great team, Lizeth; together we will manage to stabilize this family situation.