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City

Atlanta

Street Address

5200 Buffington Rd.

Phone

(404) 765-8038

Zip Code

30349

State

GA

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Chick-fil-A has the best customer service.

Chick-fil-A has donated $35m to collage scholarships, which shows Chick-fil-A's generosity.

Chick-fil-A offers an enjoyable experience.

Chick-fil-A's employees goes above and beyond when helping others.

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Should Chick-fil-A continue their restaurant industry?

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Source 1:  Dwarf House - Chick-fil-A Company History

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Source 1:  Dwarf House - Chick-fil-A Company History

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Chick-fil-A started as a diner named 'Dwarf Grill', later on renamed the 'Dwarf House', which was owned by Truett Cathy in 1946. Furthermore, after the diner prospered he then opened a new restaurant called 'Chick-fil-A', which today now the largest quickest-service chicken restaurant chain in the United States. Moreover, After he had a family one of his son's was appointed CEO within the company to continue his legacy and Truett Cathy went on to make 6 books that were dedicated to make a difference in the youth. Additionally, Truett Cathy saw customers as guests and employees as friends, which showed that he didn't envision the restaurant as a business but a source of revenue. Overall, Truett Cathy sympathize with people and has a special heart for his employees and guests, which is also why Chick-fil-A donated $35m in collage scholarships.

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What is a Dwarf House? What is the history of Chick-fil-A? Find the complete history of Truett's legacy here.

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Argumentative Business Letter: Chick-fil-A (PRO)

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Argumentative Business Letter: Chick-fil-A (PRO)

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After viewing the issues involving Chick-fil-A it is evident that Chick-fil-A should continue their restaurant industry. One reason why I aid this position is because Chick-fil-A is a favored restaurant for many. In the article titled "How Chick-fil-A Provides Exceptional Customer Service (With Examples)," the Author states that by empowering their employees to go above and beyond with others is what can build a good reputation that can encourage people to dine at Chick-fil-A. This research plainly suggests that by having employees surpass expectations this will bring more customers to Chick-fil-A, hence turning into profit. However, my opponents may discard this and instead bring up past controversies related with Chick-fil-A to call it "overrated", but have they considered the idea that Chick-fil-A offers the best customer service and chicken sandwiches? To illustrate, in the article by Tricia Mckinnon demonstrated how Chick-fil-A has been in the top spot of customer service for 9 years in a row, which was achieved by their employees exceeding expectations along with its great food. For these reasons, I conclude that Chick-fil-A should indeed continue their restaurant industry.

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Source 2: How Chick-fil-A Provides Exceptional Customer Service (With Examples)

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Source 2: How Chick-fil-A Provides Exceptional Customer Service (With Examples)

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Chick-fil-A is most commonly known for its customer service, however Chick-fil-A takes a different approach by empowering their employees to go above and beyond. For example, some of Chick-fil-A's employees goes out to help others, such as helping the elder to repair a tire or Going through a storm drain to find someone's phone, Which shows Chick-fil-A's uncommonly kindness. Furthermore, Chick-fil-A's dedicated employees often come from its company values, such as the founder being its example to know what it means to care for someone. Overall, because of Chick-fil-A's employees, this is what makes their customer service remain in the top for 9 straight years.

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"She was nearly in tears when she came in and she was asking for a manager to help," says Seth Ratliff, the Chick-fil A employee that retrieved Hall's phone from the manhole. "Compassion just took over and I just wanted to help," says Ratliff. Chick-fil-A even paid for Hall's meal while she waited for Ratliff to retrieve her phone. "I wasn't going to stop until I got her phone back. She was so upset seeing as her whole life was on that phone". "I'm a follower of Christ and I just wanted to do the right thing."

"I was so thankful I freaking hugged him," Hall said. "Not only did he slice his finger and was filthy from laying on the ground and climbing in the hole, I find out he had actually just gotten off shift and was still willing to help me."

A Chick-fil-A employee in Texas held onto three dollars in change after a customer accidentally left it at the restaurant. For the next month the employee, Marcus Henderson, brought the money with him on every shift until one day the customer returned to the store and the employee gave him his money. "Typically, if they're close enough, I can make an attempt to run after them," said Henderson. "But he was already down the street before I even realized he drove away." "There wasn't any peace in keeping it," he says. "This was the right decision." The customer, Danny Cadra, could not believe the level of customer service. "I was just floored," said Cadra. "I went a whole month not knowing there was a guy at Chick-fil-A who remembered me every day, that brought that money every single day until he saw me."

So how does a retailer get such dedicated employees? It often starts with the values of the company's founder. Speaking about Chick-fil-A's founder Truett Cathy, David Farmer, Chick-fil-A's SVP of restaurant experience said that: "he didn't care so much about getting bigger. He was just obsessed with getting better. He would drill that into us: if you focus on getting better, bigger will take care of itself." "There are all kinds of scenarios that pop up that you don't necessarily train for," says Farmer. "We try to teach the principles of what it is to care for somebody so that a team member can kind of act on their own when they see an opportunity."

Chick-fil-A operators are also expected to be hands on and are not allowed to have other jobs outside of the one they have at Chick-fil-A. They are also not allowed to operate more than one Chick-fil-A location. It is also extremely difficult to become a Chick-fil-A franchise operator. Chick-fil-A receives more than 40,000 applications per year but only grants around 75 - 80 new franchisees. With an acceptance rate of 0.19% it is harder to become be a Chick-fil-A operator than it is to get into Harvard which had an acceptance rate of 4.9% for the class of 2024.

Good employee behaviour starts at the top. Such a stringent selection process and the expectation that operators focus on just one location provides the foundation to instil the right customer service principles in employees.

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How Chick-fil-A Provides Exceptional Customer Service (With Examples)

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One of the keys to Chick-fil-A's success is its customer service which landed it at the top spot on the American Customer Satisfaction Index.

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Chick-fil-A had past controversies that is considered 'woke', which is now being seen by the public.

Chick-fil-A in the past had donated money to ANTI-LGBTQ charities for their own beliefs.

Chick-fil-A seems to be quite religious as they depict God, text within their website, and closes on Sunday for religious reasons.

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Source 3: How Chick-fil-A became a target for going 'woke'

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Source 3: How Chick-fil-A became a target for going 'woke'

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Chick-fil-A past controversies had tied with blind spots in diversity, equity and inclusion policies, which is now being titled 'woke' because of this. Furthermore, Chick-fil-A also is known for its conservative views, such as donating money to ANTI-LGBTQ charities, being closed on Sunday for religious reasons, and speaking against same-sex marriage. Moreover, Chick-fil-A also has deep Christian roots, which involves references to God and writings within their websites. In addition, boycotts were made, but it's unclear whether their efforts were successful, which brings Chick-fil-A into the list of companies with backlash. overall, Chick-fil-A past controversies are deemed conservative, however attempts to cancel Chick-fil-A are unclear and so Chick-fil-A still remains a restaurant as of today.

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How Chick-fil-A became a target for going ‘woke’ | CNN Business

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Chick-fil-A has become a surprise target of right-wing ire following the discovery that the company has an executive overseeing its diversity, equity and inclusion policies.