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how real it is that we need to know all the appropriate contacts and next steps because CMs sometimes feel more comfortable using technology to express things as opposed to being in person

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Grounding CM in norms, document and follow through. Use those tools in Docebo because they are going to be assets in the summer. 

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Grounding CM in norms, document and follow through. Use those tools in Docebo because they are going to be assets in the summer. 

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Communication and everyone following the system/procedure that is already set

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Communication and everyone following the system/procedure that is already set

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Noticing my own reactions to CM comments/breaches and ensuring I am taking time to pause and take a breath before responding, particularly when part of my own identity is being addressed directly in the scenario

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You have to pull up all that training in 3-5 seconds so we really need to know what is going on and do the work because it may be a circumstance you run into and it's important to be prepared.

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You have to pull up all that training in 3-5 seconds so we really need to know what is going on and do the work because it may be a circumstance you run into and it's important to be prepared.

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We are not expected to handle crises or breaches by ourselves. It is extremely important that we are communicative and quick to communicate incidents when they occur

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Ability to gather and share context of issues effectively

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The scenarios were very realistic. A lot of these issues happened during my pre-service experience as a cm last year

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Communication will be absolutely essential

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taking time to prioritize care after challenging situations during the summer

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I didn't always know who to turn too for support.

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I didn't always know who to turn too for support.

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Asking the questions that do not make sense to you to ensure we are safe rather than sorry

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Asking the questions that do not make sense to you to ensure we are safe rather than sorry

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Attention to the needs of others and of our corps overall.

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Attention to the needs of others and of our corps overall.

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It was challenging to take a step back from some scenarios as they definitely brought up an emotional response from me.

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Knowing who to loop in/who is best equipped to help in different situations

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Knowing who to loop in/who is best equipped to help in different situations

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Honoring the spaces CMs were in but also recognizing the emotional jolt that comes up within myself.  Especially when I may feel very passionately about something and align in perspective with one group over another but have to think about the whole community and what restoration looks like within that. 

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Honoring the spaces CMs were in but also recognizing the emotional jolt that comes up within myself.  Especially when I may feel very passionately about something and align in perspective with one group over another but have to think about the whole community and what restoration looks like within that. 

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Understanding corps members start at different places in their DEI journey, while also holding true to organization wide values

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Understanding corps members start at different places in their DEI journey, while also holding true to organization wide values

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Feeling confident in how to approach the situations. Remembering all the services and one pagers available for situations.

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I was surprised by the short time frames mentioned in prompts. I just downloaded Slack on my phone so i am more readily available rather than only using the PC. 

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I was surprised by the short time frames mentioned in prompts. I just downloaded Slack on my phone so i am more readily available rather than only using the PC. 

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Being able to communicate and convey the correct and appropriate information to Cms

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Situations where we have to manage CMs dynamics with one another are always most challenging to me

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Ensuring we are swiftly responding to incidents and looping in all necessary staff

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how to handle all parts of a situation at once!!

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Clear procedures and systems that are also easily accessible.

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Communicate- strategize-take action-follow up- repeat....also document document document

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Hailey had an amazing idea to create a "Who do I contact?" type card for CM's to know at the beginning the names of all of their staff points of contact (CF, coach, ops, ect) to help them navigate the first few weeks when there are so many new people.

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Hailey had an amazing idea to create a "Who do I contact?" type card for CM's to know at the beginning the names of all of their staff points of contact (CF, coach, ops, ect) to help them navigate the first few weeks when there are so many new people.

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TONS of communication will be necessary.

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It was surprising to feel the heaviness of a specific scenario

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I feel like navigating who to talk to in terms of which RCC to loop in is challenging me.

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Knowing exactly who to loop in and follow up with in certain scenarios

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Clear, consistent communication and it is always better to over communicate

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What was surprising was how I froze when thinking through a crisis situation on zoom.

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Keeping up strong systems of communication, making sure that we have consent from CMs to share, using existing appropriate channels