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FINAL REPORT (INTERN) QRISTINA TAN RIN YUING H21A2616

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1. Supervisor showed me around and introduced new colleagues.

2. In my second year, I learned in the subject Gelagat Organisasi how to understand colleagues' behavior and the importance of adapting to the organizational culture.

3. So, I greeted my colleagues with a smile and tried to get along well, showing good interpersonal interaction.

4. Learned about my job (receptionist).

5. Learned to use the computer.

6. Learned how to answer customer calls. (used landline phone）

7. Found beautiful photos of Yunnan, China (for company travel website).

8. Learned to print the company logo on fabric bags. (used mini heat press)

9. I had trouble getting the logo to stick while ironing. My colleague told me to wait until it cooled down, then gently peel off the top layer, and it worked.

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1. Meeting with boss and team about boosting company performance.

2. I recorded important tasks using a notebook and a phone.

3. Discussed promoting travel packages through live streams, videos, and keeping a unique company style to stay competitive.

4. We also learned how to maintain a brand’s unique style.

5. In my third year, I learned about brand building and competitive advantage in the subject Keusahawanan Strategik.

6. This helped me quickly analyze my company’s strengths and weaknesses and develop a differentiation strategy.

7. Sometimes I can't keep up with my boss's speed, so I have to use shorthand and write down the important points.

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1. Proofread and check the travel packages for errors, such as grammar, spelling, and tourist attractions. (used computer)

2. Checked if the travel packages in the PDF match the Word version, including places and details.

3. In my second year, I learned the basics of Information and Communication Technology (ICT) in the subject Informasi dan Teknologi dalam Perniagaan, so I was quite familiar with using Microsoft Word and PDF.

4. I proofread the travel package for the first time，and didn’t understand why there were two sub-packages.

5. I asked my supervisor and found out it was to give customers another option to improve their satisfaction.

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1. Learned how to access and use the company’s platform for publishing travel packages.

2. Uploaded finalized travel packages, including details such as dates, destinations, and prices. (used computer)

3. It was my first time posting travel packages on the website, and it was really hard with so many steps.

4. I took notes (used notebook) and wrote them down one by one, and finally, I figured it out.

5. In my second year, I learned the basics of Information and Communication Technology (ICT) in the subject Informasi dan Teknologi dalam Perniagaan, so I was not too unfamiliar when using the website.

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1. My supervisor checked the document (Word file) that I had proofread.

2. She corrected my grammar mistakes, and I made the changes.

3. We had a meeting to discuss the Thailand travel package for May.

4. Boss wanted us to be familiar with all the details in the package so that we could answer customers' questions.

5. In my third year, I chose Thai for my foreign language class, so it gave me some advantage in understanding the Thailand travel package.

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1. Had a conversation with my boss. He encouraged me to work hard and aim for better performance.

2. I felt nervous during my first proper talk with the boss, but I stayed calm and answered all the questions carefully.

3. In my first year, I learned about the structure, operations, and related knowledge of the tourism industry in the course Pengenalan kepada Industri Pelancongan. This helped me answer many questions from my boss.

4. Uploaded new travel photos to the company's website. (used computer)

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1. Called the customer to ask if she has decided on the Bangkok trip. (used landline phone)

2. I was nervous during my first call with a customer, but my supervisor encouraged me and helped by using the speakerphone, making the conversation go smoothly.

3. In the second year, I studied customer service and communication skills in the course Pengurusan Pengembaraan dan Perjalanan. This helped me have good customer service awareness and communicate effectively with the customer during the call.

4. Cross-checked a South Korea travel package with a colleague (to see the overlap), highlighted (used a highlighter) the key points, and prepared a itinerary for the supervisor to review.

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1. I tidied up the Excel file (2025 Series Departure), arranged the countries in order, and made the table neat and clear.

2. Although I wasn’t a complete beginner with Excel, I didn’t know some of the more advanced functions. Luckily, my colleague next to me guided me patiently.

3. In the second year, in the course Informasi dan Teknologi dalam Perniagaan that I took, I learned the basic skills of using Excel, which helped me quickly adapt to work.

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1. Searched for photos of Jakarta Bandung and uploaded them to the company's website, including places like Lembang Floating Market, Lodge Maribaya, and others. (used computer)

2. There were many similar photos, so I searched through many websites to find something different.

3. In my second year, I studied digital content management in the course Informasi dan Teknologi dalam Perniagaan, which helped me organize and upload images on the website more effectively.

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1. Supervisor taught me how to find high-quality and large-sized photos.

2. Uploaded 3 travel packages to the company's website includes Yogyakarta, Nusa Penida, and Jakarta Bandung. (used computer)

3. But many photos of Jakarta online were blurry. I spent some time checking different websites and finally found a few good ones.

4. In my first year, I learned about tourism resources, attraction distribution, and tourist preferences in different regions through the Tourism Geography (Geografi Pelancongan) course.

5. So I was able to choose more representative attraction photos and had a better understanding of the travel package content.

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1. Created a schedule in Word, listing the travel package destinations, dates, and prices.

2. Filled in the countries in the Excel sheet.

3. Supervisor asked me to make corrections — change the date format from numbers (30/5/2025) to written English (30 May 2025), and add the senior citizen pricing.

4. In my second year, the course Informasi dan Teknologi dalam Perniagaan taught me how to use various office software and handle data, which helped me complete my work better.

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1. I helped my colleague upload photos of tourist attractions in Taiwan from the document to the company website (used a computer).

2. The supervisor asked me to read and memorize all the travel packages published on the company website to prepare for future conversations with customers.

3. There was a lot of information, so I used a notebook to take notes for each travel package.

4. In my fourth year, the course Pengurusan Perjalanan Domestik dan Antarabangsa taught me how to organize and manage travel itineraries and packages. This knowledge helped me understand and remember the details of different travel packages more effectively.

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1. I continued to read and get familiar with the various travel packages on the company website, including ground package, group package, standard package, and budget package.

2. As usual, I used my phone notes and a notebook to write things down to help me remember.

3. Supervisor asked me to search online for the attractions in those travel packages and learn all the information and history about them.

4. In my first year, the course Geografi Pelancongan (Tourism Geography) taught me about the locations, environments, and historical backgrounds of different tourist destinations.

5. This knowledge helped me understand and research the attractions in the travel packages better.

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1. Continue memorizing the script.

2. Practice speaking to the camera while wearing a button microphone.

3. The script seemed simple, but it was hard to say naturally, especially in front of the camera. I spoke slowly to stay calm and avoid stuttering.

4. In my third year, I took a foreign language course in Thai, so I could quickly speak without notes and remember some difficult place names faster.

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1. I tried to memorize the script for promoting the Bangkok tour package because I needed to record a video.

2. I used my phone’s notes app to rewrite the script in a way that was easier for me to understand, which made it easier to memorize.

3. In my third year, I took a foreign language course in Thai, so I could quickly speak without notes and remember some difficult place names faster.

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1. Supervisor taught me how to check flight prices on the AirAsia website and calculate the costs for adults and infants.

2. The calculations were quite challenging, but my supervisor patiently explained everything until I understood it.

3. Entered the calculated costs into the costing Excel sheet.

4. In my first year, the course Asas Perakaunan taught me how to handle numbers, calculate costs, and record financial information.

5. This knowledge helped me complete the task more accurately and confidently.

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1. As usual, I continued to read and get familiar with the different travel packages.

2. I prepared the itinerary for the Yogyakarta full-day meeting (used Microsoft Word).

3. In my fourth year, the MICE course taught me how to plan and organize meetings, prepare related documents, and create quotations.

4. This knowledge helped me complete the task more smoothly.

5. Supervisor corrected the mistakes, and I edited and submitted it again.

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1. In the meeting, my boss hoped that I, as an intern, could also find customers to buy our travel packages.

2. This was a bit difficult for me because it needed good speaking skills and connections.

3. I tried to ask a few neighbors and showed them the travel packages on the company’s website using my phone. Even though they said no, at least I was brave enough to try.

4. The Gelagat Usahawan course in my first year helped me understand the importance of the qualities and behavior of entrepreneurs. So, I bravely tried asking my neighbors, showing confidence and a spirit of courage.

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1. I accompanied my supervisor outside the company to film a promotional video for a Thailand travel package with beautiful scenery.

2. In first year, I took a photography course as an Co-curriculum activity. I learned the basic operation of the camera, how to use light, and composition skills. I used the techniques I learned in the course to capture beautiful natural scenery with a camera.

3. The challenge we faced was that the sun was too strong, making it hard to keep our eyes open during filming.

4. The solution was to return to the office and shoot the video indoors.

5. My supervisor asked me to enter the customer's phone numbers into Excel.

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1. I continued to get familiar with the tour packages on the website so I could answer customers smoothly.

2. There were a total of 29 packages listed under ground packages and group packages, including countries like China, Vietnam, Indonesia, Turkey, and Thailand.

3. I found it a bit hard to memorize everything.

4. I took notes in a notebook as I learned, so it was easier to review and remember later.

5. In my fourth year, the course Pengurusan Perjalanan Domestik dan Antarabangsa taught me how to plan and manage travel itineraries for different countries and understand the components of tour packages.

6. This knowledge helped me better understand the 29 packages on the company website and explain them to customers more confidently and professionally.

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1. I received a call from a customer asking about the Thailand travel package in May. It was my first time answering a call by myself, and I was very nervous. I took out the notes I had prepared earlier, which had some useful sentences for unexpected situations.

2. Then I sent the PDF of the Thailand travel package to the customer through WhatsApp.

3. My colleague taught me how to send messages in a more polite and formal way.

4. My colleague asked me to help shoot a video to promote the travel package. I spent some time adjusting the position of the phone holder.

5. The Penghayatan Etika dan Peradaban course in my first year helped me understand the importance of practicing moral and ethical values in daily life and work.

6. Therefore, when making calls and sending messages, I always kept good communication manners with customers. I also helped my colleague shoot a video, showing the spirit of teamwork.

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1. Had a meeting.

2. Look at the promotional posters of other travel agencies and use the computer to record their company phone numbers, emails, and addresses.

3. In my second year, I learned information management in the Informasi dan Teknologi dalam Perniagaan course. It helped me organize data using a computer.

4. Answer customer calls.

5. Had some problems and couldn’t answer the questions.

6. Seek help from seniors.

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1. Answered phone calls as usual and answered customer questions.

2. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

3. Supervisor asked me to check some itinerary in Microsoft Word for typos or grammatical errors.

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My usual work duties：

1. Answered phone calls as usual and answered customer questions.

2. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

3. Check some itinerary in Microsoft Word for typos or grammatical errors.

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1. Answered phone calls as usual.

2. The Konsep dan Trend dalam Pelancongan course I learned in my third year helped me understand the basic knowledge and latest trends in the tourism industry. It made it easier for me to answer customers' questions.

3. Helped seniors organize some documents and arranged them neatly in the cabinet.

4. Accompanied my colleague to drive the company car to a printing shop in Ketereh to collect the company banner.

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1. There were many customers coming, and all of our staff went to entertain them.

2. It was my first time to see such a big scene, and I was a little nervous, but I managed to calm down.

3. Helped to organize, clean and tidy up every corner of the company.

4. Supervisor asked me to post photos on the company's Instagram account.

5. My Informasi dan Teknologi dalam Perniagaan subjects in my second year taught me digital marketing, social media management, and IT application, which helped me easily operate Instagram.

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1. My supervisor asked me to make a itinerary for a five-day, four-night trip to Jakarta using Microsoft Word.

2. I was a little confused about the "include" and "exclude" items in the package, so I asked my supervisor right away.

3. My third year Perancangan dan Pembangunan Pelancongan course taught me about the specific presentation of tourism products/projects. It helped me better understand how this package itself was planned and designed, and what its components are.

4. Supervisor helped me correct the itinerary I made.

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1. Answered phone calls as usual and answered customer questions.

2. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

3. Handled some documents.

4. Sent the travel itinerary to potential customers via WhatsApp.

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1. Categorize all the travel posters brought back from Matta Fair 2025.

2. Check these posters to see if there are any packages that our company already has.

3. Find the packages that our company has not done and record them in series departure 2025.

4. I was a little dazzled by the amount of information. But I still completed the task successfully.

5. My fourth-year Pembangunan Perniagaan untuk resort dan Tarikan Pengunjung course taught me about the types and characteristics of resorts and attractions, which helped me better understand those travel packages on the posters.

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Look through the posters brought back from Matta Fair 2025 to see if there is anything I missed.

My fourth-year Pembangunan Perniagaan untuk resort dan Tarikan Pengunjung course taught me about the types and characteristics of resorts and attractions, which helped me better understand those travel packages on the posters.

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1. This is my first attempt at writing dialogues to promote a travel package, and I need to record a video.

2. The promotion is a four-day, three-night trip to Vietnam Phu Quoc.

3. In my first year, I recorded an acting video for the Gelagat Usahawan course and also wrote the script myself. The experience back then helped me get into the state quickly now.

4. I encountered some difficulties, so I asked ChatGPT for help to see how to make the dialogues more vivid and interesting, so as to impress netizens.

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1. I tried to memorize the dialogue for the video promoting Vietnam travel packages.

2. The pemasaran dalam hospitaliti dan pelancongan course I took in my first year provided me with knowledge of marketing thinking, goal orientation, audience insight, and content strategy.

3. So this knowledge not only helped me write vivid and interesting scripts for promotional videos that truly align with marketing goals and effectively attract potential tourists, it also helped me memorize them quickly.

4. My supervisor asked me to log in to the company's Telegram and save all the group photos, landscape photos, etc., of customers from the Hatyai tour, into a document on the company computer.

5. I added a new folder to store these photos and videos.

6. It took me a long time because there were more than 600 photos and videos.

7. But I was patient enough to finish it.

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1. My boss asked me to translate a Kunming travel package in Microsoft Word.

2. My fourth-year pengurusan perjalanan domestik dan antarabangsa course gave me an in-depth understanding of how to manage and operate domestic and international travel-related business and services, so translating foreign travel packages was relatively easy.

3. A customer called to ask about the Wali Songo travel package.

4. Since I was not familiar with this package, my senior helped me answer the call.

5. Afterwards, I checked the package and made a detailed record, hoping to be able to answer customers fluently later.

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1. Answered phone calls as usual.

2. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

3. My supervisor asked me to do the itinerary for a Bali meeting using Microsoft Word.

4. In my fourth year, the MICE course taught me how to plan and organize meetings, prepare related documents, and create quotations.

5. This knowledge helped me complete the task more smoothly.

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1. A customer called to ask if there were any vacancies in Bangkok, Thailand. He might want to make a reservation for a friend.

2. I forgot to ask the other party's name during the process.

3. My senior reminded me to remember this next time, and I kept it in mind.

4. The head of Saudi Arabia Travel Agency came to discuss cooperation.

5. We took a group photo with a camera.

6. My first-year Penghayatan etika dan peradaban course taught me about interpersonal relationships and interaction, and the importance of having civilized conduct. This knowledge helped me exhibit politeness and respect in my interactions with partners.

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1. My supervisor asked me to log in to the company website using the computer and modify some information and data.

2. I asked my boss some questions about the differences between deluxe, standard, and superior hotels.

3. The pengurusan sumber manusia course I took in my second year taught me that effective communication skills are very important, which helped me apply what I learned from the course in my interactions with my boss.

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1. Collaborated with my colleagues to search for travel packages to Thailand online and input those travel packages into Microsoft Word.

2. Finding some of the packages took a long time.

3. In my third year, I chose Thai for my foreign language class, so it gave me some advantage in understanding the Thailand travel packages.

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1. Use scissors to help seniors cut a few forms.

2. Answered phone calls as usual and answered customer questions.

3. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

4. Handled some documents.

5. Sent the itinerary to the customer via WhatsApp.

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1. Answered phone calls as usual and answered customer questions.

2. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

3. Handled some documents.

4. Sent the itinerary to the customer via WhatsApp.

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1. Used rags, mops, etc. to clean the boss's office, corridors, kitchen, break room, etc.

2. Watched YouTube, researched how to make promotional videos for travel packages.

3. Tried again to write the dialogue for the promotional video for a travel package using Microsoft Word.

4. The Inovasi Produk course in third year included idea development and design expression, which helped me better understand how to create an effective promotional video.

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1. Collaborated with colleagues to check the travel packages published on the company website using a computer to see if there were any typos or incorrect information.

2. Supervisor asked me to assist in checking the prices of some travel packages.

3. In second year, the Pengurusan Kewangan course provided me with basic financial knowledge, which was helpful for this task.

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1. Answered phone calls as usual and answered customer questions.

2. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

3. Handled some documents.

4. Sent the itinerary to the customer via WhatsApp.

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1. Made a itinerary for Bangkok–Phuket.

2. In my third year, I chose Thai as my foreign language course, which gave me an advantage in understanding the Thailand travel packages.

3. Then I searched for beautiful photos and uploaded them to the website.

4. Supervisor asked me to help her input the information of Phu Quoc tourists into an Excel sheet, including name, birthday, ID number, and mobile phone number.

5. She read while I wrote. At first, I couldn't keep up, so I politely asked her to slow down her pace, and things went more smoothly afterward.

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1. Two representatives from Golden Destination Travel Agency came from Kuala Lumpur, and I briefly entertained them.

2. Thanks to the ethics, respect, and etiquette knowledge I learned in the Penghayatan Etika dan Peradaban course during my first year, I was able to communicate politely and professionally, leaving a good impression on the visitors.

3. The supervisor asked me to make a itineraryfor Bali Tanah Lot using Microsoft Word.

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1. Today the boss and colleagues went on a business trip, leaving only me and another colleague.

2. We take care of each other and divide the work well, so that we won't be in a rush.

3. I understood the importance of team behavior in the Gelagat Organisasi course during second year.

4. My colleague asked me to make several itinerary using Microsoft Word.

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1. Responsible for checking the passport information of tourists who will travel to Bangkok on 30/5.

2. I printed out the list in Excel for easy comparison.

3. I carefully checked one by one and found several errors and omissions.

4. I marked the printed list for easy modification in Excel.

5. In second year, I often used Excel in the Informasi dan Teknologi dalam Perniagaan course, so I was able to complete work very quickly.

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1. Did the final check for tourists who were going to Bangkok.

2. Made sure there were no omissions in the passport information.

3. Cut out the visitor information forms with scissors.

4. Received a phone call in English for the first time.

5. The English course in second year helped me develop a stronger foundation in English.

6. Took a group photo of all the staff.

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1. I listed all the ground tour packages in a Word document.

2. I checked the prices and the number of pax to ensure there were no mistakes.

3. In second year, I got used to using various office software in the Informasi dan Teknologi dalam Perniagaan course, so operating Microsoft Word was very easy for me.

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1. I made a quotation for Padang–Bukittinggi and used a calculator to estimate the cost per person.

2. At first, I faced many challenges, including checking flight prices and doing calculations, because it was my first time estimating on my own.

3. My colleague patiently guided and encouraged me, and I finally completed the task.

4. In second year, I studied cost control and budget management in the Pengurusan Kewangan course, which helped me with this task.

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1. Boss instructed me to prepare a 5-day 4-night Phuket–Krabi–Hatyai itinerary.

1. As usual, I used Microsoft Word to do it.

2. My colleague reminded me to include one sentence of explanation for each tourist spot.

3. I searched online for information about the places and added the sentences.

4. In my third year, I chose Thai for my foreign language class, so it gave me some advantage in understanding the Thailand travel packages.

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I made a itinerary for four provinces in China.

As usual, I used Microsoft Word.

The Pengurusan Perjalanan Domestik dan Antarabangsa course in my fourth year taught me how to plan, organize, and manage domestic and international travel activities, which helped me complete the tasks.

Since there was quite a lot to do, I chose to work overtime to finish the task.

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1. Used the computer to check the four itinerary for China that I completed last time.

2. Adjusted the fonts and corrected grammar and spelling.

3. The Pengurusan Perjalanan Domestik dan Antarabangsa course in my fourth year taught me how to plan, organize, and manage domestic and international travel activities, which helped me complete the tasks.

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1. Boss asked me to translate two Chinese travel package itineraries using Microsoft Word.

2. As usual, I answered phone calls.

3. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

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1. I participated in planning a travel package for the first time.

2. I used the company’s landline to call a hotel in Ipoh, Perak to ask for their quotation.

3. The inbound manager taught me how to calculate the quotation, including transport, hotel, tour guide, and tipping.

4. I faced the biggest problem since I started the job.

5. He taught too fast, and I couldn’t keep up.

6. I asked questions about some things I didn’t understand.

7. I spent a long time thinking, calculated everything from start to finish on an A4 paper, clarified my thoughts, and finally completed the cost and profit calcutations successfully.

8. In my second year, the Pengurusan Pengembaraan dan Perjalanan course included topics like travel package planning, hotel booking procedures, costing, and quotation preparation. It was helpful for me in completing this task.

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1. Several customers came to the company today to inquire about the Wali Songo packages.

2. My colleague and I warmly received them and answered their questions.

3. I answered phone calls and worked on some documents on the computer, just like usual.

4. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

5. I did some cleaning.

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1. My supervisor instructed me to check the flight ticket prices from Kuala Lumpur to Surabaya, and from Jakarta back to Kuala Lumpur.

2. The Pengurusan Perjalanan Domestik dan Antarabangsa course I took in my final year taught me how to search for and compare flight information, which helped me complete the task.

3. My supervisor asked me to post photos on the company's Instagram account and include interesting captions.

4. I handled some documents and answered phone calls, just like usual.

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1. I created an itinerary for Pekan Baru in Microsoft Word.

2. I uploaded the travel packages for Hunan, China to the company’s website.

3. At the same time, I searched for several beautiful scenic photos of Hunan on Google and uploaded them to the company’s website.

4. I couldn’t log in to the company’s website, so I sought help from a colleague.

5. In my first year, I learned about tourism resources, attraction distribution, and tourist preferences in different regions through the Tourism Geography (Geografi Pelancongan) course.

So I was able to choose more representative attraction photos and had a better understanding of the travel package content.

6. As usual, I answered customer calls, responded to their questions, and provided assistance.

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1. I posted photos on Instagram using the company phone and edited the photos in Canva.

2. I used Canva many times during university, which enabled me to complete my current work tasks more efficiently.

3. I posted a video on TikTok using the company phone.

4. It was my first time trying to post a video, so I asked my colleague for some advice, such as the format and the caption.

5. My supervisor asked me to repost something on Instagram and told me to choose a higher-quality photo.

6. As usual, I handled some documents and answered phone calls.

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1. As usual, I answered phone calls and handled documents.

2. I created itineraries for four tourist attractions in Vietnam using Microsoft Word.

3. In my fourth year, the course Pengurusan Perjalanan Domestik dan Antarabangsa taught me how to create formal itinerary formats, which greatly helped me complete this task.

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1. As usual, I answered phone calls and handled documents.

2. I continued working on the itineraries for four tourist attractions in Vietnam using Microsoft Word, which I had not finished yesterday.

3. In my fourth year, the course Pengurusan Perjalanan Domestik dan Antarabangsa taught me how to create formal itinerary formats, which greatly helped me complete this task.

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1. Answered phone calls as usual and answered customer questions.

2. My first-year "Introduction to the Tourism Industry" course gave me a basic and comprehensive understanding of the tourism industry, so it helped me answer customer questions smoothly and solve their needs during phone calls.

3. Handled some documents.

4. Sent the itinerary to the customer via WhatsApp.

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1. My supervisor asked me to enter all the target travel packages from September to December into Excel and sort them by date.

2. I used Excel many times during university to complete assignments, which helped me complete this task effectively.

3. Boss asked me to upload the four completed itineraries for the Vietnam tourist attractions to the company website.

4. I found some typos and grammatical errors and made corrections.

5. I searched for beautiful photos of Vietnam’s attractions, such as Phu Quoc, Dalat, Ho Chi Minh, etc., on Google.

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1. I entered the phone numbers of all recent clients or visitors into the company computer, about one hundred in total.

2. During my university years, I took many courses related to calculations, which helped me improve my sensitivity to numbers. This allowed me to quickly enter the phone numbers and promptly spot and correct any mistakes.

3. I answered client calls as usual and handled some documents.

4. I checked all the Vietnamese packages previously uploaded to the company website one by one to make sure there were no mistakes.

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1. I created a four-day, three-night itinerary for Sabah using Microsoft Word.

2. I answered phone calls as usual to handle inquiries and processed some documents.

3. I cleaned and tidied the office to keep the environment neat at all times.

4. I also uploaded a promotional video on the company's official TikTok.

5. During my university years, I often used TikTok to upload my assignment videos, so it helped me complete this task more smoothly.

# data[].attributes.body
1. I answered phone calls and handled documents as usual.

2. I made a travel itinerary for Korea using Microsoft Word.

3. I posted travel photos of recent tourists on the company’s Instagram account.

4. My supervisor taught me how to check customers’ visa status on the official website of the Malaysian Immigration Department (Jabatan Imigresen Malaysia).

5. After checking, we found a visa problem with one customer, so we immediately contacted the customer and the related office to resolve the issue.

6. In my final year, I learned about visas in the Pengurusan Perjalanan Domestik dan Antarabangsa course, which helped me handle related tasks more confidently at work.

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1. I entered the names, birth dates, passport information, and phone numbers of customers who were going to Surabaya into the namelist in Excel.

2. My supervisor asked me to check all the information of customers who were going to Kota Kinabalu to make sure everything was correct.

3. I carefully checked the details several times and then passed them to another colleague for further checking.

4. The Pengurusan Perjalanan Domestik dan Antarabangsa course in my final year taught me travel operations, customer management, and international travel procedures. This helped me handle my work more confidently.

5. I answered phone calls and handled documents as usual.

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18/3/2025 (Nuzul Al-Quran)

21/3/2025 (Friday)

22/3/2025 (Saturday)

28/3/2025 (Friday)

29/3/2025 (Saturday)

30/3/2025 (Hari Raya Aidilfitri Holiday)

31/3/2025 (Hari Raya Aidilfitri Holiday)

1/4/2025 (Hari Raya Aidilfitri Holiday)

2/4/2025 (Hari Raya Aidilfitri Holiday)

3/4/2025 (Hari Raya Aidilfitri Holiday)

4/4/2025 (Friday)

5/4/2025 (Saturday)

11/4/2025 (Friday)

12/4/2025 (Saturday)

18/4/2025 (Friday)

19/4/2025 (Saturday)

25/4/2025 (Friday)

26/4/2025 (Saturday)

1/5/2025 (Labour Day)

2/5/2025 (Friday)

3/5/2025 (Saturday)

9/5/2025 (Friday)

10/5/2025 (Saturday)

12/5/2025 (Wesak Day)

16/5/2025 (Friday)

17/5/2025 (Saturday)

23/5/2025 (Friday)

24/5/2025 (Saturday)

30/5/2025 (Friday)

31/5/2025 (Saturday)

2/6/2025 (Agong's Birthday)

6/6/2025 （Friday)

7/6/2025 (Saturday)

8/6/2025 (Hari Raya Haji Holiday)

9/6/2025 (Hari Raya Haji Holiday)

13/6/2025 (Friday)

14/6/2025 (Saturday)

16/6/2025 (Sick leave)

20/6/2025 (Friday)

21/6/2025 (Saturday)

27/6/2025 (Friday)

28/6/2025 (Saturday)

4/7/2025 (Friday)

5/7/2025 (Saturday)

# data[].attributes.body
1. I checked the passport information of the customer going to Kota Kinabalu again.

2. My boss asked me to revise the itinerary for Hunan using Microsoft Word, including changes to the routes and plans for the first day, second day, and the last day.

3. In my second year, I learned travel planning and itinerary design in the Pengurusan Pengembaraan dan Perjalanan course. This helped me complete the task effectively.

4. I answered phone calls and handled documents as usual.

# data[].attributes.body
1. I answered phone calls and handled documents as usual.

2. I cut banners using scissors.

3. I posted photos and videos on the company’s official Instagram and TikTok accounts.

4. I checked the travel packages published on the company website for errors and made corrections.

5. I learned about tourism products and trends in the Konsep dan Trend dalam Pelancongan course in my third year. This was related to my work checking travel packages.

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1. Before leaving my position, I made sure to complete all my unfinished tasks to ensure I didn’t leave any trouble behind for the company.

2. The supervisor presented me with a gift on behalf of the entire company and praised my excellent performance during the internship.

3. I also gave some small gifts to everyone in the company as a token of my appreciation.