# data[].attributes.headline
Evaluate impact and whether to roll out to more salons

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Evaluate impact and whether to roll out to more salons

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Feasibility study - initial discussions with franchisees of the ten largest salons.

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What are some of the initial risks involved?

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Identify how the trends identified at salon convention align with our customer-base (confirm feasibility, customer out-reach, understand in more detial what they want)

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Identify how the trends identified at salon convention align with our customer-base (confirm feasibility, customer out-reach, understand in more detial what they want)

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Could the project have been completed faster/cheaper/ to a higher standard?

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Could the project have been completed faster/cheaper/ to a higher standard?

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Can we actually do this or do we need to bring in outside resources.

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Can we actually do this or do we need to bring in outside resources.

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What are the priorities for the project?

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need to decide on the new look of the Salons and how acheivable this will be.

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Investment appraisal - costs, resources, timelines, potential outcomes

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Investment appraisal - costs, resources, timelines, potential outcomes

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What do the altered range of services  look like?

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What do the altered range of services  look like?

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Detailed plans for costs, time and quality. what's the key milestones?

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need to identify scope, time and cost of the project - what are the options for change? Will we need to prioritise and what will the criteria be.

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Options analysis - how much do different options cost, how long do they take, what is likely to be customer reaction etc

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Determine which franchisees are best for the initial roll-out (based on positioning, current performance/forecasted performance) and understand whether we will need to incentivise to get them on board

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Determine which franchisees are best for the initial roll-out (based on positioning, current performance/forecasted performance) and understand whether we will need to incentivise to get them on board

# data[].attributes.headline
Consider several plans and select the most appropriate one, in solution.

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Consider several plans and select the most appropriate one, in solution.

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Consider conflicts between time / cost / quality constraints and what you will prioritise, given the goals.

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Stakeholder engagement - do we keep salons running whilst refurb is ongoing? 

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Stakeholder engagement - do we keep salons running whilst refurb is ongoing? 

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What are the options we could consider.

We need to appraisal them to understand return on investment - what appraisal methods should we use ?

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How to role out to all other salons, for example logistics, contractors

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How to role out to all other salons, for example logistics, contractors

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Taking the key learnings from the roll out, what could we have done better? if we were to roll out a refresh of our Pop salons, what would we do differently?

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More detailed research on customer needs, not only conference and personal observations

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keep implementation under review - if things going badly in one salon, learn the lessons and revise plans for the others. potential for pilot to flesh out some of the issues.

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Monitor performance, are we to plan, has the plan changed, has the scope changed.

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Monitor performance, are we to plan, has the plan changed, has the scope changed.

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Set milestones and KPIs so you can identify if things are going off track from a cost / schedule perspective and take corrective action

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the timeline of the project needs to be mapped out and any barriers need to be accessed. a 'plan b' might need to be discussed incase the project deviates from the original timeline

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Time scale of the project and disruptive nature of the refurbishment on the salons. 

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Time scale of the project and disruptive nature of the refurbishment on the salons. 

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We need to establish a project team with the right skills and build a project delivery plan with delivery milestones which can be monitored.

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What specific changes are required to implement

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Did we succeed in our plan, what did we learn from it. Customer feedback vital to learn this.

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Did we succeed in our plan, what did we learn from it. Customer feedback vital to learn this.

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Competitor analysis - how do we compare and how do we outperform them

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Competitor analysis - how do we compare and how do we outperform them

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We need to put together a project initiation document so we are clear on time, scope, cost and quality.

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Completion of project audit report - use this going forward for further rollout

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Completion of project audit report - use this going forward for further rollout

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Can we get the franchises onboard to do this?

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this rollout will need funding so budgets will need to be put together. would need to work closely with any 3rd party we would use to help with the work to make the required changes to get an understanding of the costs and time factors involved