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Robots to aid passengers at Emirates check-in and boarding

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Robots helping with baggage.

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Heathrow's new baggage robot in action as part of a multi-million pound project linking T3 and T5

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A way robots can help at the airport with passenger experiences.

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Signage to help inform passengers at the airport. Signage must be created so that users can find their was for both micro processes and the overall macro route, in addition to guiding travellers through and between the airport's important sectors.

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A way to help passengers make their way around the airport is called wayfaring using signage or mobile app to make their way seamless. Beacons or robots can make the passenger experience a fast and painless way to travel through the airport. Gottdiener (2000) writes that "inadequate sign systems result in passenger delays, perhaps missed planes which back passengers up; increased cost of travel; and the need for more personnel to help in a disorientating airport."

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Many complaints heard at many airports around the world are the prices are so much higher in shops and restaurants than off the airport grounds. However there are a few airports where prices are the same both at the airport and locally. One of those airports is Portland International Airport in Portland, Oregon as all shops and restaurants within the airport have the same price as their shops off the airport property.

FlyPDX - Concessions

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In a report by Livingstone et al, (2012) stated many airports miss earning revenue by having shops and restaurants landside for those passengers who wish to spend their discretionary time before going through security. The landside shops and restaurants can also serve those people who came to say goodbye to passengers (wavers).

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One way for airports to earn revenue is through their carparks.

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One way that airports earned non-aeronautical income was through renting retail space in the terminal to concession-holders like shops and restaurants located on the airside of the airport