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FEEDBACK FORM (NUR NABILAH HUSNA BINTI MOHD HANAFI)

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BORANG PERAKUAN (NUR NABILAH HUSNA BINTI MOHD HANAFI)

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BORANG PERAKUAN MENJALANI LATIHAN INDUSTRI

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BORANG PERAKUAN MENJALANI LATIHAN INDUSTRI

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BORANG C PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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BORANG C PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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OFF DAY (EID AIDILADHA)

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DAY  OFF

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LETS GOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!! Look at that sloth gooooo !!! ヾ(⌐■_■)ノ♪

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LAST DAY INTERNSHIP
(2.00pm - 12.00am)
Opening cafe's routine
- Sweeping the floor
- Organized the utensils (spoon, fork, soup spoon and knife)
- Take order and serve meals
-Receiving order from fp
- Packing the fp's order
Closing cafe's routine
- Arranging the menu bills receipt according to the serial number
- Arranging the foodpanda receipt
- Locked the shutter roller
- Takeout the full trash bag
- Do the dishes
- Clean up the juicer, hand press squeezer
-  Storing the sugar syrup and condensed milk into the freezer

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(2.00pm - 12.00am)
Opening cafe's routines
- Unlocked the shutter rolls
- Sweeping and moping the floor
- Taking orders and submit to the kitchen
- Serve the meals
- Clean up the table
- Make drinks
- Do the dishes
Closing cafe's routines
- Locked the shutter rolls
- Take out the trash

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(2.00pm - 12.00am)
Opening cafe's routines
- Set up the tables and chairs
- Take orders
- Serve the meals
- Manages online transfer payment
- Do the dishes
Closing cafe's routines
- Locked the shutter rolls
- Take out the trash

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(2.00pm - 12.00am)
Opening cafe's routines
- Sweeping
- Moping
- Take out sugar syrup and condensed milk for drink base
- Replacing new trash bag
- Organized the utensils
- Take order and serve the meals

Closing cafe's routines
- Arranging the menu bills receipt according to the serial number
- Arranging the foodpanda receipt
- Locked the shutter roller
- Takeout the full trash bag
- Do the dishes
- Clean up the juicer, hand press squeezer

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(2.00pm - 12.00am)
- Sweeping and moping the floor
- Stocktaking the canned drinks
- Taking order and serve the meals
Closing cafe's routines
- Locked the shutter rolls
- Take out the trash
- Do the daily sales closing
- Arranging the menu bills receipt according to the serial number
- Arranging the foodpanda receipt

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(2.00pm - 12.00am)
Cafe's opening cleaning routines and preparation
- Sweeping
- Moping
- Take out sugar syrup and condensed milk for drink base
- Replacing new trash bag
- Washed some fruit (lemons, calamansi, green apples, carrot and some lemongrass)
Closing cafe's routines
- Locked the shutter rolls
- Take out the trash

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(2.00pm - 12.00am)
Today, I need to cover both cafe and hotel as a receptionist. The working shift as a receptionist started from 6.00pm to 10.00pm.
Before I started my working shift in cafe, I need to check the booking in ABS first. In 6.00pm to 10.00pm, I need to answer the phone if there is any new booking reservation and check in the guest.

- Cafe opening cleaning routines
- Take orders and serve meals
- Do the dishes
- Unlocked the shutter roller
- Make drinks

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(2.00pm - 12.00am)
- Wrap and organized the utensils with tissue
- Packing orders from fp and take away
- Serve the meals
- Take orders
- Do the dishes
- Clean up the tables

Learning on How to do Cafe's Daily Sales Closing
- Everything from the pau, canned drinks, ice creams as well as cigarettes need to do closing. The closing need to be done manually by fill out the form to the calculating the cash.

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(2.00pm - 12.00am)
Opening cafe's routine
- Sweeping the floor
- Organized the utensils (spoon, fork, soup spoon and knife)
- Take order and serve meals
Closing cafe's routine
- Arranging the menu bills receipt according to the serial number
- Arranging the foodpanda receipt
- Locked the shutter roller
- Takeout the full trash bag
- Do the dishes
- Clean up the juicer, hand press squeezer
-  Storing the sugar syrup and condensed milk into the chiller

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(2.00pm - 12.00am)
- Mopping the floor
- Do the dishes
- Clean up the table
- Take order
- Serve the meals
- Packs food for fp
- Locked the shutter roller (closing)

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(2.00pm - 12.00am)
- Unlocked the shutter roller
- Set up the tables and chairs
- Replace the new trash bag
- Prepare the pau steamer
- Sweeping and moping
- Take order, serve meals and clean up the table
- Do the dishes
- Closing cafe's routines

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(2.00pm - 12.00am)
- Wrap and organized the utensils with tissue
- Packing orders from fp and take away
- Serve the meals
- Take orders
- Do the dishes
- Clean up the tables
- Arranging the menu bills receipt according to the serial number
- Arranging the foodpanda receipt
- Locked the shutter roller
- Takeout the full trash bag
- Do the dishes

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HOTEL 1108 TAPAH
(2.00pm - 12.00am)
Receptionist
Learning about the room price and room types
1) Double (No window)
2) Superior (With window)
3) Triple
4) Suite Apartment (3 rooms)
5) Executive Apartment (4 rooms)
Price range:
1) Weekdays (RM 98 - RM 318)
2) Weekends (RM 118 - RM 338)
3) Eve/Public/School Holidays (RM 138 - RM 358)
4) Festive Seasons (RM 158 - RM 378)

- Manages booking reservation through call
- Manages guest requesting for 1 night extend

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(2.00pm - 12.00am)
- Cleaning routines
- Wrap up utensils with tissues
- Take order
- Serve the meals
- Packs food for fp and take away
- Make drinks
- Cashier

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(2.00pm - 12.00am)
- Buying some groceries for café (candlenut and bread)
Every receipt or official invoices need to be kept for further references.
- Sweeping and moping the floor
- Set up the table and chairs outside the premises
- Take orders and serve meals
- Packs takeaways and foodpanda orders
- Clean up the tables
- Make drinks

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(2.00pm - 12.00am)
- Opening cleaning routines and preparation
- Daily cafe's task
CASHIER
- Open up the menu bill in bill book
- Jot down the menu and price in takeaway bills
- Manage the customer payment either by cash or online transfer
- Jot down the purchases (ice cream, pau, canned drinks or cigarettes) for today
- Closing cafe's routines

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Video Presentation (Nur Nabilah Husna Binti Mohd Hanafi H18A0770)Google Drive

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https://drive.google.com/file/d/1whaIza9PJex5kdXRkHDiV3vOExa1d-5Z/view?usp=drivesdk

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Get access to files anywhere through secure cloud storage and file backup for your photos, videos, files and more with Google Drive.

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BORANG B - PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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Located in Kampung Tekek, Tioman. The resort is a perfect spot for those who need some relaxing time while enjoying the sunset and crystal clear and stunning beach. Customers can choose up to 17 rooms according to their budget and preferences.

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1108 Carebins, a unique container-type lodging unit with a smart modular concept catered for a one of a kind holiday experience! A good place for team building, events and family reunions.

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11108 Hotel Sungkai bring up the concept of nostalgic Malaysia comic that can be seen along the hallway and every room. Guest may experience memorable moments who grew up with this nostalgic comic.

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Located beside the 1108 Hotel Tapah. This café catered both local and western food to its visitors.

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A 3 star boutique hotel located in Tapah Town that provides comfortable rooms within a reasonable budget.

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(Kustom Cafe)
- Sweep the floor
- Taking orders
- Serve the meals
- Prepping the fruits for juices (Wash,peel and store it in the chiller)
- Do the dishes
- Receiving order from fp
- Packing order for fp

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(Kustom Cafe)
- Moping the floor
- Taking orders
- Serve the meals
- Makes drinks
- Do the dishes

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(Kustom Cafe)
2.00pm - 12.00am
- Sweep the floor
- Set up the chairs and table
- Do the dishes
- Taking orders
- Serve the meals
- Makes drinks
- Being a Cashier
- Open up the menu bills

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- OFF DAY-

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Back to mainland (Tapah, Perak)

- We board the ferry from Marina jetty around 9.20am. The ferry were delayed for 20 minutes due to the weather condition and sea tide level.

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- Sweep the platform and room balcony.
- Clean the guest toilet
- Housekeeping 1 garden room
- Washed and hang dry the laundries
- Iron and fold the laundries

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- Sweep the every units of room balcony and platform
- Housekeeping

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(10.00am - 6.00pm)
- Washed tons of laundry
- Dry the laundry
- Iron the laundry

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(8.00am - 4.26pm)
- Iron the laundry
- Housekeeping 5 rooms (2 sea views, 2 gardens, 1 middle)

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(9.00am - 5.00pm)
Housekeeping
- Clean up 2 rooms (sea view and middle)
- Iron the laundry
- Fold and organized the towel

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Receptionist
- Morning cleaning routines
- Manages guest check in (6 rooms)
- Manages check out guest
- Check booking reservation in excel

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OFF DAY

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(9.00am - 8.00pm)
Housekeeping
- Clean up 6 rooms (2 executives, 1 sea view, 1 middle, 2 garden)
-  Taking the snacks (mineral water bottles, crackers and coffees)

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(8.00am - 11.00am)
Housekeeping
- Sweep the room balcony and platform
- Fold the laundry
- Laundry cleaning
- Dry the laundry
(11.00am - 10.51pm)
Cafe
- Peeling the garlic and shallots for lunch and dinner meal prep
- Preparing the chafing dish
-Wipe out the plates and utensils
- Sweep the cafe's floor
- Organized the dish tray for buffet
- Make some drinks 'iced rose syrup' and 'orange juice'
- Do the dishes
(5.00pm - 6.30pm)
- Rest

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Company short vacation trip during check in (NAZA Group)

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(10.00am)
Cafe
(Guest booked for buffet meals for 2 days including breakfast,lunch and dinner)

- Preping the raw ingredients (fishes, baby squids) for dinner later
- Marinating the fish

(5.30pm)
- Rest

(7.00pm - 10.30pm)
- Preparing the chafing dish
- Wipe out the plates and utensils
- Do the dishes

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(8.00am - 4.22pm)
Housekeeping
- Sweep the platform and room balcony
- Housekeeping 4 rooms, 1 with aisyah, 1 with aisyah and su, the other 2 on my own
- Room service 1 room
- Double check the room before guest check in
- Laundry cleaning
- Dry the laundry
- Pick up the dry laundry

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(8.00am - 4.15pm)
Housekeeping
- Sweep the platform and room balcony
- Double check the rooms
- Housekeeping 2 rooms (executive and family)
- Laundry cleaning
- Dry the laundry
- Pick up the dry laundry
- Iron the laundry
- Fold the laundry
- Organised the laundry

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(6.22am - 7.00am)
Receptionist
- Manages guest check out (2 rooms)
(8.00am - 4.00pm)
- Morning cleaning routines
- Note down check in/check out rooms for today
- Calculate the room's price for today's reservation

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Receptionist
- List out check out room (7 rooms)
- List out check in room (5 rooms)
- Manages check in and check out guests
- Checking the rooms and give back the deposits if there's no damage
- Do daily sales closing

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(6.00am - 6.30am)
Receptionist
- Manages early check out guest (2 rooms)
(8.00am - 4.00pm)
- Morning cleaning routines
- Manages guest checkout (6 other rooms)
- Manages guest check in (walk in)
- Checking the rooms once guest check out
- Do daily sales closing

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(8.00am - 6.00pm)
Receptionist
- Morning cleaning routines
- Manages guest check out (1 room c executive)
- Hand out the keys (double check the room)
- Note down check in guest on white board.
- Do daily sales closing
- Waiting for guest check in (last minute cancel)

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Receptionist
(6.00am - 7.00am)
- Manages guest check out early in the morning (1 room)
(8.00am - 4.00pm)
- Morning cleaning routines
- Manages guest check out (7 other rooms)
- Hand out the room keys to housekeeping department for 'room double check'
- Manages check in guests (9 rooms)

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(8.00am - 6.00pm)
Receptionist
- Morning cleaning routine
- Hand out keys to housekeeping department (double check the rooms)
- Checks today's booking through excel

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(8.00am - 7.00pm)
Receptionist
- Morning cleaning routines
- Manages guest check in (2 rooms - sea view & garden)
- Manages guest check out ( 7 rooms)

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(8.00am - 4.54pm)
Receptionist
- Morning cleaning routines
- Manages guest check out
- Note down check in guest (today) on white board

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(8.00 am - 5.00pm)
Receptionist
- Morning cleaning routines
- Packing the snacks
- Manages guest check out (8 rooms)
- Manages guest check in (7 rooms)

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Receptionist
- Morning cleaning routines
- Packing the snacks
- Note down all the check in guests on white board
- Manages guest check in/check out

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(8.00am - 5.00pm)
Receptionist
- Morning cleaning routines
- Manages guest check in/check out
- Checks today's booking reservations
- Note down all the check in guest on whiteboard

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Receptionist
- Morning cleaning routines
- Check booking reservation through excel
- Updating June's booking reservations on excel
- Manages guest check out

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Receptionist
- Sweeping the floor
- Watering the plants
- Wipe out the tables and chairs
- Manages check in and check out guest

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Receptionist
- Sweeping the floor
- Watering the plants
- Wipe out the tables and chair
- Manages guest check in and check out
- Learning on " How to do Daily Sales Closing"

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Reception with Liyana
- Sweeping the cafe's floor
- Wipe out the tables and chairs
- Manages guest check out
- Manages guest check in

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Reception with Liyana
- Sweeping the cafe's floor
- Wipe out the tables and chairs
- Manages guest check out
- Manages guest check in

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(8.00 am - 7.00 pm)
Reception with Liyana
- Sweeping the cafe's floor
- Watering the plants
- Manages guest check in
- Waiting for check in guest (reserved)

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I was taking out the trash together with my friends

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Receptionist
- Manages guest check out (8 rooms)
- Manages guest check in
- Sweeping the cafe's floor
- Watering the plants
- Take out all the trash

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(8.00 am - 4.00pm)
Housekeeping
- Clean up 2 rooms
- Laundry cleaning
- Dry the laundry

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- Laundry cleaning
- Dry the laundry
- Iron the laundry

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OFF DAY

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DAILY TASK:
- Sweeping the floor
- Watering the plants
RECEPTIONIST TASK:
- Check the booking through excel
- Managing walk in reservation ( 7 rooms)
- Managing guest check out
- Double check the room

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DAILY TASK:
- Watering the plants
- Sweeping the cafe's floor
- Wipe out the tables
RECEPTIONIST TASK:
- Write down today's check out room
- Calculate the room price for today's check in

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RECEPTIONIST TASK
- Sweeping the cafe's floor
- Take note guest's check out
- Calculate the room price for today's check in

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(8.00am - 4.00pm)
- Housekeeping 3 rooms
- Iron and fold the laundry

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(10.00 AM - 6.00 PM)
- Housekeeping 4 rooms
- Iron and fold the laundries
- Assemble them according to their sections

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The kids are having satay, peanut sauce, compressed rice, some veggies and orange juice

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(9.00 AM - 5.00 PM)
- Housekeeping
- Iron the laundry
(8.00 PM - 10.00 PM)
- Preparing dinner for summer camp kids
- Do the dishes

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Eid Mubarak free buffet for staying guest

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EID MUBARAK
(8.00 AM - 4.00 PM)
- Housekeeping 3 rooms
- Washed the laundries
- Dried the laundries
- Swept the room's balcony

(6.00 PM - 8.00 PM)
- Do the dishes
- Wipe all the plates and cutleries

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- Organised the ironed laundry by section
- Iron and fold the laundries

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The kids were having their briefing sessions with their diving instructors.

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- Taking out all the plates, cutleries, bowl and chafing for "BIG OCEAN" (Summer camp kid's event)
- Preparing their lunch

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- Dry the laundry
- Iron the laundry
- Fold and organised the laundry by section

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- Do the housekeeping
- Clean the toilet
- Laundry cleaning
- Dry the laundry

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- Laundry cleaning
- Iron the laundry
- Fold the laundry

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Cleaning the resort area
The task were being done by me and my friend, liyana. We need to clean up the sea view, middle as well as garden area. We took about 2 hours and half in order to clean up the area.

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OFF DAY

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(8.00 AM - 4.00 PM)
- Sweeping the cafe's floor
- Checking and handling guest check out (9 rooms)

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(9.00 AM - 5.00 PM)
- Sweeping the floor
- Checking today's guest check out
- Handling guest check in
- Calculate the room's price for today's booking reservation

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(8.00 AM - 5.00 PM)
RECEPTIONIST:
- Managing the check out guests
- Calculate the room price for today's booking reservations (manually)
- Prepare the 'light snacks' for today's check in rooms

GUEST CHECK OUT PRECEDURES:
1) Check the date
2) Ask the room no and guest's name
3) Check the room if there is any damage
4) Return back the deposit

EXCEL'S COLOUR CODES:
- Orange (payment done)
- Green (weekends, saturday and sunday)
- Red (public holiday)
- Blue (payment done by agent)
- No colour (no payment received)

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(9.00 AM - 6.00 PM)
- Housekeeping the 'Sea View' room
LAUNDRY TASK:
- Iron and fold the laundries
- Pick up the dry laundries
- Assemble the ironed and folded laundries to the racks

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LAUNDRY CLEANING:
- Washed the laundries for about 15 minutes per sessions and spin for 5 minutes.
- Once everything was done, take out the laundries from the spinner and dried it on the racks.

OTHER TASKS:
- Housekeeping the room with the staffs
- Double check the room

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- Iron the laundry
- Fold the laundries (duvet covers, pillow cases, towels, bed sheets, bath matt)

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TASK OF THE DAY:
- Housekeeping the 'Sea View' room
- Ironing 2 full baskets of laundries
- Fold the ironed laundries and organized it according to their section.

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ROOM SERVICE  TASK:
- Changing the duvet cover, pillow cases, bed sheet, towels, bath matt (executive room) for staying on guest
- Sweeping the guest balcony.
CLEANING TASK:
- Sweeping and blower the dried leaves around the chalets
LAUNDRY TASK:
- Iron the laundries (duvet covers, pillow cases and bed sheets)
- Fold the laundries

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- Sweeping the dried leaves around the chalets area.
- Housekeeping the 'middle room'
- Learning on 'How to Check In guest' :
1) Registration form  (1 room 1 form)
The guest need to fill in the details such as the name, address, phone no, identity card or passport no, no of nights, departure date and most importantly the ferry time.
2) Official receipt
The receipt was only for room payment, extra mattress and other payments (bicycle rent, snorkeling set and more). Only deposit does not require any receipt as it was paid by cash.
3) Sustainability tax receipt
The Pahang state government has imposed Sustainability Charge at RM 3.00/room to all the hotel's and resort's residents. The charge is already included with the room's price.

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ABOUT THE ROOM'S TYPE AND PRICE:
1) Garden View (7 units)
Price: RM138/night
2) Middle (3 units)
Price: RM158/night
3) Sea View (4 units)
Price: RM188/night
4) Family Sea View (1 unit)
Price: RM358/night
5) Executive (2 units)
Price: RM238/night
Deposit: RM 70/room
Extra Mattress: RM 70/night

TASK OF THE DAY:
- Double check the 'Executive Room'
- Housekeeping the 'Middle Room'
- Do the laundry
- Organizing the linen room

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(9.00 AM - 9.00 PM)
HOUSEKEEPING CHORES:
Every check out room, I need to change the pillow cases, duvet cover, bed sheets, towels and bath matt. All the toiletries (shampoo and soap bar) need to be put on the shelf above the sink. The toilets need to be spotless clean and smells fresh.
CLEANING:
As this resort are too close to the beach, I need to make sure the balcony and the room's floor are well swept

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(9.00 AM - 9.30 PM)
- Housekeeping ( 3 rooms)
- Do the laundry
* All the dried laundry need to be iron and fold it, and I need to place it on the racks according to their section.
- Preparing the dinner for the 'summer camp kid's program' under BIG OCEAN.
- Do the dishes.

ABOUT BIG OCEAN
Big Ocean Dive is a PADI 5 star dive centre based in KL and run by expat Pro Divers. They offer free diving, scuba diving and swimming courses from beginners to instructors and dive trips around Southeast Asia.