# data[].attributes.body
9.00 AM - 1.00 PM
- Having a briefing sessions with the Manager, Encik Hakim about the 1108 Hotel Sungkai.
- I was introduced to the staffs, Kak Iqa and  Kak Poovaness
- Having a tour sessions around the hotel (first floor and second floor) with Kak Iqa and Kak Pooness.
- Both of the staffs explaining the morning routines tasks (cleaning)
- Knowing the room types, price rates, bed types and check in/out methods.
- Since the company provided accommodation for internship students, the staffs show me the room.

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OFF DAY (FIRST DAY RAMADHAN)

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(8.00 AM - 5.00 PM)
MORNING ROUTINES
- Watering and sprayed the plants.

Every single plant outside of the hotel’s premise need to be watered every morning and trimmed if necessary.

- Sweeping and Moping the floor.

Both of these cleaning routines needs to be done every day and after the guest’s check out.

- Wiping the couch, table, counter and the glass door.

BASIC KNOWLEDGE:

1)Payment Method

- Cash

- Credit card

- ShopeePay

- AliPay

- GrabPay
2)Receipts

Payment and deposit receipts need to be printed out and attached together if the details of the guest are in ABS System.
However, if the guests check in by form, the receipts of payments and deposit should be recorded in official receipts.
3)Check in/out methods:
- Form
- ABS System
ABS is a hotel software system which helps to register the guest's information before and the arrivals.
4)Room Types:
- Double room
A room with no window and the guests can choose either they prefer a queen bed or 2 single beds.
- Superior room
A room with a window and a queen bed only.
5)Reservation Platforms:
- Online booking
Reservation can be made on booking.com or through Agoda.
- Walk in
- Phone call

# data[].attributes.body
8.00 AM - 5.00 PM
1) Record Laundry Inventory

Once the laundry (duvet covers, pillow cases, bed sheets) have been collected from all the check-out rooms, it needs to be counted and sort out and packed into a big plastic bag to be sent to laundry.

Then, jot down the number of laundries in Laundry Inventory form.

2) Clean up the second-floor hallway and rooms.
The second floor of the hotel consists 8 equipped rooms.

I have been assigned by the staffs to sweep the floor at the hallway as well as the rooms. Besides that, I also cleaned the window as its quite dusty and stained with lizard’s dung.
3) Learning on how to check in guest by form.

Handed out the check in form to the walk-in guest for them to fill in all the details. Accept the room payment and deposit, then handed out the room’s key and a bag of remote control (TV and air conditioner).
4)  Night Audit on ABS System
Night audit system needs to be activated every morning (7.00 onwards) to ensure the date and day are correct for next room reservations.

# data[].attributes.body
(8.00 AM - 5.00 PM)
1) Housekeeping routines
I need to do the housekeeping as some of the guests are    already check out. Starting off by sweeping the rooms and changing the duvet covers, pillow cases bed sheets, towels and bath matts and then cleaning the toilets.

After that, adding on the shampoo, soap and mineral water lastly, moping the rooms and sprayed with air freshener
2) Learning on “How to Record the Guest’s Details in ABS System” (check-in)
As the guest information has been recorded in ABS System were incomplete yet, I need to edit the information once the guest arrived for check in. In able to do so, I need to ask for an i/c or driving license to fill in the address and the exact i/c number. Once everything is done, print the registration form, deposit and payment receipt.
3) Check DAILY SALES REPORT

Under staff supervision, I was assigned to check the report sales to ensure the payment made in official receipt and ABS are tally with the report sales.

# data[].attributes.body
(8.00 AM - 5.00 PM)
1) ANSWERING THE CALL PROCEDURES
•Greetings (1108 Hotel Sungkai, May I help you?)
•FAQ!
1)Are connecting room available?What kind?
-Yes, we do have 4 connecting rooms
-1 room (queen bed)+1 room (2 single bed)
2)Attractions
-Hotsprings(20 minutes)
-Nasi Bamboo(15 minutes)
3)Is there any discount, if check in 12.30 an onwards?
- No, we don't
4) Room types
- Double (No window)
- Superior (With window)
5) Room rates
- Weekdays
*Double: RM68
*Superior: RM78
- Weekend
*Double: RM 78
*Superior: RM 88
- Public holiday/School holiday
*Double: RM 88
*Superior: RM 98
- Festive season
*Double: RM 118
*Superior: RM 128
2) Learning about “Invoice”
An invoice, bill or tab is a commercial document issued by a seller to a buyer. Payment terms are usually stated on the invoice.
If the guest check in by ABS system, I can just print the folio on ABS. Meanwhile, if the guest check in by form, I need to take picture of registration form and send it out to manager for an invoice.

# data[].attributes.body
8.00 AM - 5.00 PM
Morning routines as usual for the past 4 days.
IT'S ALL ABOUT HOUSEKEEPING!!!
Guided by 3 staffs

Duvet covers

Pillowcase

Bedsheets

Towels

Bath Matt

- All of this 5 items are essentials when it comes to housekeeping and need to be changed with the new ones once guest's check out.
- Another new things for me, to differentiate the single and queen size duvet covers are from the strings.
- 3 strings for single and 4 strings for queen size duvet cover which then we tie into the knots.
- Next up is sweeping the floor, wiping the dusty area such as TV, shelf and picture frame.
- After changing everything, I need to clean the toilet and stock up the shampoo and soap with 3;3 ratios and sprayed the antiseptic.
- Next up, moping the room floor and once the floor are completely dried, I need to sprayed the room with Air Freshener. Last but not least, stock up 2 bottles of mineral water per room. All Done!!

# data[].attributes.body
8.00 AM - 5.00 PM
MORNING ROUTINES
- Sweeping the staircases

- Wipe the glass door

- Wipe the picture frame

1)Learning on “How to Record Guest’s Details in ABS System” (before check-in)

The room’s reservation has been made through Booking.com platform. I have been taught to key in the future guest’s details in ABS System by the staff, Kak Iqa. According to her, online reservation platform can be either from Booking.com or Agoda.

The first step is logging in ABS System by using the username and staff’s password. Click the reservation section and choose any available rooms according to customer preferences (Double room/Superior room).

The next step is copy guest’s name from booking.com and paste to the reservation detail then fill in any id and phone no (000).

IT'S ALL ABOUT ABS SYSTEM!!!
- ABS is a hotel software system which helps to register the guest's information before and the arrivals.
- Everything was colour coded :

Purple (Reservation record)

Orange (Staying guest)

Blue (Today check out guest)

Yellow (Today check out guest + others) Meaning: Another guest booked that same room on that day.

Green (Day use guest)

Grey (Rooms out of order)

White (Available rooms)

# data[].attributes.body
(8.00 AM - 5.00 PM)
MORNING ROUTINES
1) Guest’s check-out procedure (form)

I have been assigned to check the rooms condition by checking 4 main things (glass mugs, a/c remote, tv remote and towels).
Once everything is okay, I can proceed to check out procedures which were stamp as paid on blue receipt (copy) and ask for the guest signature before giving back the deposit (RM50).
2) Record Open shift

Open shift is a compulsory thing that need to do when you started our shift on that day.

Today, I was guided and supervised by the staff to do calculation.
3) Learning on “Check out Procedure on ABS System”

I was guided by the staff to do the room check out on ABS System once the guests were already check out and the housekeeping are already done.

This procedure is to ensure the room is available for the next guest to check in.

# data[].attributes.body
8.00 AM - 5.00 PM
MORNING CLEANING ROUTINES

- Sweeping

- Moping

- Wipe out the front desk counter, the furniture and the glass door.

- Watered and sprayed the plants.

1) Checking rooms reservation through booking.com
Everyday, I need to check the reservation on that day or any particular day. If there is any reservation, I need to key in the guest details in ABS systems right away to booked the rooms.
2) Record open shift
3) Learning on “How to Make Online Payment – Credit Card”
First and foremost, insert the amount (room price) on payment terminal and tap OK. (Deposit need to paid by cash)
Ask the guest either he/she want to pay wave the card or insert the pin number.
Print 2 receipts:
- Guest
- Company
Once shift off at 5pm, it is compulsory to print out the settlement.

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Record the laundry inventory in logbook once finished housekeeping

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LAST DAY AT SUNGKAI
(8.00 AM - 5.00 PM)
1) FRONT DESK TASK
Starting off my day by record the open shift, and proceeds to activate the night audit and check the booking.com/Agoda.

Then, I managed to check out the guest manually as he/she check in by form.
2) HOUSEKEEPING TASK
- Clean up 4 rooms and toilets

- Adding on shampoo and soap

- Moping the level 2 hallway

- Sweeping the staircase

- Sweeping and moping the room
3) RECORD LAUNDRY INVENTORY

# data[].attributes.body
(Kustom Cafe, Tapah) 3.00 PM - 12.00 AM
Today, I was being assigned to cover at cafe.
Briefing session about the task:
1)Take order
2)Serve the customers meals
3)Submit the order to the kitchen
4)Clean up the table
5)Do the dishes
6)Clean up the utensils (spoon, fork, knife)

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Arranging the pau into the steamer followed by pau's flavour

# data[].attributes.body
(3.00 PM - 12.00 AM)
My everyday working shift in Kustom Cafe, Tapah started at 3pm until 12am.
My task for today begin with:
- Arrange the pau in the steamer
- Peeling some oranges for juices preparation
- Wipe out the utensils
- Do the dishes
- Taking order from customer
- Submit the order to the kitchen
- Picking up the dirty dishes
- Clean up the table
- Assemble the table and chair(outdoor)

# data[].attributes.body
(3.00 PM - 12.00 AM)
I starting off my day at the cafe by assembling the chair and table outside the cafe. There are 7 tables in total, each table consists 3 chair. People who loves 'night air' would definitely take this spot to hang out with their family and friends.
After that, I was assigned to do stocktaking the ice cream. Every ice cream's brand need to be counted and jot down on a piece of paper before fill in the form.
Around evening, customers started to came by and I need to take order, submit the confirmed order to the kitchen and then serve the meals along with packing the take away orders from foodpanda and walk in customer.
Last but not least, I need to clean up the table and do the dishes.

# data[].attributes.body
(3.00 PM - 12.00 AM)
Once the cafe started the business operation, I need to sweep the cafe's floor to ensure the cafe are nice and clean. Next up, I soak the oranges in hot water to remove the wax and peel them for juices order.
Since the glass and plates are piling up, I need to do the dishes as well as take the customer order, serve the meals and clean up the table.
(11.00 PM onwards)
*CLEANING SESSIONS
- Removing all the old mugs and replacing with a brand new mugs.
- Clean up the counter by removing all the unnecessary items.

# data[].attributes.body
(3.00 PM - 12.00 AM)
- Sweeping the floor
- Assemble the table and chair (outdoor)
- Making 6kg of sugar syrup as a base
Learning on how to make drinks:
*Apple berry
(several slices of apples+ strawberry syrup+ mint)
*Fresh herbs (signature drinks)
(1 stalk of pounded lemongrass + sugar syrup + canned longan + soda + dried sour plums)
*Honey Lemon
(honey + lemon juices + lemon slices)
*Blackcurrant lychee
(blackcurrant syrup + lychee)
*Iced milo
(2tbsp of milo powder + condensed milk + ice)

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Flipping out the glass table to wipe off the stain

# data[].attributes.body
(3.00 PM - 12.00 AM)
- Sweeping and moping the floor
- Wipe out the stain underneath the glass table together with Surani
- Manages the order from foodpanda
- Packs the order (foodpanda)
- Prepared for ifthar ramadhan reservations

# data[].attributes.body
OFF DAY - CAFE

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Making drinks for iftar booking reservation.

# data[].attributes.body
(3.00 PM - 12.00 AM)
- Sweeping the cafe's floor
- Set up the tables
- Taking customer's orders
- Making drinks
- Submit the order to the kitchen
- Serve the meals
- Receiving foodpanda order
- Packing foodpanda order

# data[].attributes.body
(3.00 PM - 12.00 AM)
- Sweeping the cafe's floor
- Packing the orders from foodpanda
Today, I was being assigned to prepare a couple sets of dates for iftar reservations as well as drinks (iced rose syrup). Around 7pm, the cafe was packed with customer and cooked iftar meals sets from the kitchen started to piling up waiting to be served to the customers. Once the meals are ready, I started to serve the meals and drinks to the customer. Along the way, there are also order from foodpanda and I need to pack the food. After that, I need to clean up the tables.

BEING A CASHIER
As a cashier, I need to record all of the ordered menu together with the price in bill book. Recorded ordered menu and price in bill book are for easier calculation and 'close shift' later.

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LAST DAY AT KUSTOM CAFE
(3.00 PM - 12.00 AM)
- Preparing 2 servings of dates
- Set up the the tables
- Sweeping the floor
- Activating foodpanda apps at 5pm
- Preparing the pau's steamer
- Steam the pau

# data[].attributes.body
Sungkai, Perak
(2.00 PM - 11.00 PM)
FRONT DESK TASK:
- Check the Booking.com
- Check out the room at ABS, remarks as the room clean and available for the next guest.
- Settle down the guest request on ABS System (the guest requested for 2 close rooms)
CLEANING TASK:
- Sweeping the first floor
- Moping outside the hotel's premises
- Wiping the counter

# data[].attributes.body
(1108 RESORT, TEKEK TIOMAN)

Sungkai - Mersing (7.00 AM - 1.00 PM)
6 hours drive by car.
- Buying all the food stocks and necessary items for the resort as there would be 'summer camp event'
- Buying the ferry tickets.

(2.15 PM)
- Board the ferry to Tioman Island

Mersing - Tioman Island (2.30 PM - 5.00 PM)
- Depart from Mersing jetty terminal to Tekek, Tioman Island. The journey took about 2 hours and 30 minutes by ferry.

# data[].attributes.body
(9.00 AM - 5.00 PM)
On the first day of internship in Tioman Island begin with a quick briefing session from the supervisor of the 1108 Resort about the daily task.
After that, I was directly assigned to do the housekeeping and laundry cleaning.
I was being taught on how to make bed, cleaning the toilets by 2 staffs.

LAUNDRY CLEANING:
Starting from collecting from the check out rooms, the laundries need to be sorted out to be washed separately and need to be dried on the racks. Once everything were completely dried, the laundries need to be pick up and put it into the basket and bring to the linen room for the next process ( ironing and folding)

# data[].attributes.body
(9.00 AM - 9.30 PM)
- Housekeeping ( 3 rooms)
- Do the laundry
* All the dried laundry need to be iron and fold it, and I need to place it on the racks according to their section.
- Preparing the dinner for the 'summer camp kid's program' under BIG OCEAN.
- Do the dishes.

ABOUT BIG OCEAN
Big Ocean Dive is a PADI 5 star dive centre based in KL and run by expat Pro Divers. They offer free diving, scuba diving and swimming courses from beginners to instructors and dive trips around Southeast Asia.

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(9.00 AM - 9.00 PM)
HOUSEKEEPING CHORES:
Every check out room, I need to change the pillow cases, duvet cover, bed sheets, towels and bath matt. All the toiletries (shampoo and soap bar) need to be put on the shelf above the sink. The toilets need to be spotless clean and smells fresh.
CLEANING:
As this resort are too close to the beach, I need to make sure the balcony and the room's floor are well swept

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ABOUT THE ROOM'S TYPE AND PRICE:
1) Garden View (7 units)
Price: RM138/night
2) Middle (3 units)
Price: RM158/night
3) Sea View (4 units)
Price: RM188/night
4) Family Sea View (1 unit)
Price: RM358/night
5) Executive (2 units)
Price: RM238/night
Deposit: RM 70/room
Extra Mattress: RM 70/night

TASK OF THE DAY:
- Double check the 'Executive Room'
- Housekeeping the 'Middle Room'
- Do the laundry
- Organizing the linen room

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- Sweeping the dried leaves around the chalets area.
- Housekeeping the 'middle room'
- Learning on 'How to Check In guest' :
1) Registration form  (1 room 1 form)
The guest need to fill in the details such as the name, address, phone no, identity card or passport no, no of nights, departure date and most importantly the ferry time.
2) Official receipt
The receipt was only for room payment, extra mattress and other payments (bicycle rent, snorkeling set and more). Only deposit does not require any receipt as it was paid by cash.
3) Sustainability tax receipt
The Pahang state government has imposed Sustainability Charge at RM 3.00/room to all the hotel's and resort's residents. The charge is already included with the room's price.

# data[].attributes.body
ROOM SERVICE  TASK:
- Changing the duvet cover, pillow cases, bed sheet, towels, bath matt (executive room) for staying on guest
- Sweeping the guest balcony.
CLEANING TASK:
- Sweeping and blower the dried leaves around the chalets
LAUNDRY TASK:
- Iron the laundries (duvet covers, pillow cases and bed sheets)
- Fold the laundries

# data[].attributes.body
TASK OF THE DAY:
- Housekeeping the 'Sea View' room
- Ironing 2 full baskets of laundries
- Fold the ironed laundries and organized it according to their section.

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- Iron the laundry
- Fold the laundries (duvet covers, pillow cases, towels, bed sheets, bath matt)

# data[].attributes.body
LAUNDRY CLEANING:
- Washed the laundries for about 15 minutes per sessions and spin for 5 minutes.
- Once everything was done, take out the laundries from the spinner and dried it on the racks.

OTHER TASKS:
- Housekeeping the room with the staffs
- Double check the room

# data[].attributes.body
(9.00 AM - 6.00 PM)
- Housekeeping the 'Sea View' room
LAUNDRY TASK:
- Iron and fold the laundries
- Pick up the dry laundries
- Assemble the ironed and folded laundries to the racks

# data[].attributes.body
(8.00 AM - 5.00 PM)
RECEPTIONIST:
- Managing the check out guests
- Calculate the room price for today's booking reservations (manually)
- Prepare the 'light snacks' for today's check in rooms

GUEST CHECK OUT PRECEDURES:
1) Check the date
2) Ask the room no and guest's name
3) Check the room if there is any damage
4) Return back the deposit

EXCEL'S COLOUR CODES:
- Orange (payment done)
- Green (weekends, saturday and sunday)
- Red (public holiday)
- Blue (payment done by agent)
- No colour (no payment received)

# data[].attributes.body
(9.00 AM - 5.00 PM)
- Sweeping the floor
- Checking today's guest check out
- Handling guest check in
- Calculate the room's price for today's booking reservation

# data[].attributes.body
(8.00 AM - 4.00 PM)
- Sweeping the cafe's floor
- Checking and handling guest check out (9 rooms)

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OFF DAY

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Cleaning the resort area
The task were being done by me and my friend, liyana. We need to clean up the sea view, middle as well as garden area. We took about 2 hours and half in order to clean up the area.

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- Laundry cleaning
- Iron the laundry
- Fold the laundry

# data[].attributes.body
- Do the housekeeping
- Clean the toilet
- Laundry cleaning
- Dry the laundry

# data[].attributes.body
- Dry the laundry
- Iron the laundry
- Fold and organised the laundry by section

# data[].attributes.attachment_caption
The kids were having their briefing sessions with their diving instructors.

# data[].attributes.body
- Taking out all the plates, cutleries, bowl and chafing for "BIG OCEAN" (Summer camp kid's event)
- Preparing their lunch

# data[].attributes.body
- Organised the ironed laundry by section
- Iron and fold the laundries

# data[].attributes.attachment_caption
Eid Mubarak free buffet for staying guest

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EID MUBARAK
(8.00 AM - 4.00 PM)
- Housekeeping 3 rooms
- Washed the laundries
- Dried the laundries
- Swept the room's balcony

(6.00 PM - 8.00 PM)
- Do the dishes
- Wipe all the plates and cutleries

# data[].attributes.attachment_caption
The kids are having satay, peanut sauce, compressed rice, some veggies and orange juice

# data[].attributes.body
(9.00 AM - 5.00 PM)
- Housekeeping
- Iron the laundry
(8.00 PM - 10.00 PM)
- Preparing dinner for summer camp kids
- Do the dishes

# data[].attributes.body
(10.00 AM - 6.00 PM)
- Housekeeping 4 rooms
- Iron and fold the laundries
- Assemble them according to their sections

# data[].attributes.body
(8.00am - 4.00pm)
- Housekeeping 3 rooms
- Iron and fold the laundry

# data[].attributes.body
RECEPTIONIST TASK
- Sweeping the cafe's floor
- Take note guest's check out
- Calculate the room price for today's check in

# data[].attributes.body
DAILY TASK:
- Watering the plants
- Sweeping the cafe's floor
- Wipe out the tables
RECEPTIONIST TASK:
- Write down today's check out room
- Calculate the room price for today's check in

# data[].attributes.body
DAILY TASK:
- Sweeping the floor
- Watering the plants
RECEPTIONIST TASK:
- Check the booking through excel
- Managing walk in reservation ( 7 rooms)
- Managing guest check out
- Double check the room

# data[].attributes.body
OFF DAY

# data[].attributes.body
- Laundry cleaning
- Dry the laundry
- Iron the laundry

# data[].attributes.attachment_caption
I was taking out the trash together with my friends

# data[].attributes.body
Receptionist
- Manages guest check out (8 rooms)
- Manages guest check in
- Sweeping the cafe's floor
- Watering the plants
- Take out all the trash

# data[].attributes.body
(8.00 am - 4.00pm)
Housekeeping
- Clean up 2 rooms
- Laundry cleaning
- Dry the laundry

# data[].attributes.body
(8.00 am - 7.00 pm)
Reception with Liyana
- Sweeping the cafe's floor
- Watering the plants
- Manages guest check in
- Waiting for check in guest (reserved)

# data[].attributes.body
Reception with Liyana
- Sweeping the cafe's floor
- Wipe out the tables and chairs
- Manages guest check out
- Manages guest check in

# data[].attributes.body
Reception with Liyana
- Sweeping the cafe's floor
- Wipe out the tables and chairs
- Manages guest check out
- Manages guest check in

# data[].attributes.body
Receptionist
- Sweeping the floor
- Watering the plants
- Wipe out the tables and chair
- Manages guest check in and check out
- Learning on " How to do Daily Sales Closing"

# data[].attributes.body
Receptionist
- Sweeping the floor
- Watering the plants
- Wipe out the tables and chairs
- Manages check in and check out guest

# data[].attributes.body
Receptionist
- Morning cleaning routines
- Check booking reservation through excel
- Updating June's booking reservations on excel
- Manages guest check out

# data[].attributes.body
(8.00am - 5.00pm)
Receptionist
- Morning cleaning routines
- Manages guest check in/check out
- Checks today's booking reservations
- Note down all the check in guest on whiteboard

# data[].attributes.body
Receptionist
- Morning cleaning routines
- Packing the snacks
- Note down all the check in guests on white board
- Manages guest check in/check out

# data[].attributes.body
(8.00 am - 5.00pm)
Receptionist
- Morning cleaning routines
- Packing the snacks
- Manages guest check out (8 rooms)
- Manages guest check in (7 rooms)

# data[].attributes.body
(8.00am - 4.54pm)
Receptionist
- Morning cleaning routines
- Manages guest check out
- Note down check in guest (today) on white board

# data[].attributes.body
(8.00am - 7.00pm)
Receptionist
- Morning cleaning routines
- Manages guest check in (2 rooms - sea view & garden)
- Manages guest check out ( 7 rooms)

# data[].attributes.body
(8.00am - 6.00pm)
Receptionist
- Morning cleaning routine
- Hand out keys to housekeeping department (double check the rooms)
- Checks today's booking through excel

# data[].attributes.body
Receptionist
(6.00am - 7.00am)
- Manages guest check out early in the morning (1 room)
(8.00am - 4.00pm)
- Morning cleaning routines
- Manages guest check out (7 other rooms)
- Hand out the room keys to housekeeping department for 'room double check'
- Manages check in guests (9 rooms)

# data[].attributes.body
(8.00am - 6.00pm)
Receptionist
- Morning cleaning routines
- Manages guest check out (1 room c executive)
- Hand out the keys (double check the room)
- Note down check in guest on white board.
- Do daily sales closing
- Waiting for guest check in (last minute cancel)

# data[].attributes.body
(6.00am - 6.30am)
Receptionist
- Manages early check out guest (2 rooms)
(8.00am - 4.00pm)
- Morning cleaning routines
- Manages guest checkout (6 other rooms)
- Manages guest check in (walk in)
- Checking the rooms once guest check out
- Do daily sales closing

# data[].attributes.body
Receptionist
- List out check out room (7 rooms)
- List out check in room (5 rooms)
- Manages check in and check out guests
- Checking the rooms and give back the deposits if there's no damage
- Do daily sales closing

# data[].attributes.body
(6.22am - 7.00am)
Receptionist
- Manages guest check out (2 rooms)
(8.00am - 4.00pm)
- Morning cleaning routines
- Note down check in/check out rooms for today
- Calculate the room's price for today's reservation

# data[].attributes.body
(8.00am - 4.15pm)
Housekeeping
- Sweep the platform and room balcony
- Double check the rooms
- Housekeeping 2 rooms (executive and family)
- Laundry cleaning
- Dry the laundry
- Pick up the dry laundry
- Iron the laundry
- Fold the laundry
- Organised the laundry

# data[].attributes.body
(8.00am - 4.22pm)
Housekeeping
- Sweep the platform and room balcony
- Housekeeping 4 rooms, 1 with aisyah, 1 with aisyah and su, the other 2 on my own
- Room service 1 room
- Double check the room before guest check in
- Laundry cleaning
- Dry the laundry
- Pick up the dry laundry

# data[].attributes.attachment_caption
Company short vacation trip during check in (NAZA Group)

# data[].attributes.body
(10.00am)
Cafe
(Guest booked for buffet meals for 2 days including breakfast,lunch and dinner)

- Preping the raw ingredients (fishes, baby squids) for dinner later
- Marinating the fish

(5.30pm)
- Rest

(7.00pm - 10.30pm)
- Preparing the chafing dish
- Wipe out the plates and utensils
- Do the dishes

# data[].attributes.body
(8.00am - 11.00am)
Housekeeping
- Sweep the room balcony and platform
- Fold the laundry
- Laundry cleaning
- Dry the laundry
(11.00am - 10.51pm)
Cafe
- Peeling the garlic and shallots for lunch and dinner meal prep
- Preparing the chafing dish
-Wipe out the plates and utensils
- Sweep the cafe's floor
- Organized the dish tray for buffet
- Make some drinks 'iced rose syrup' and 'orange juice'
- Do the dishes
(5.00pm - 6.30pm)
- Rest

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(9.00am - 8.00pm)
Housekeeping
- Clean up 6 rooms (2 executives, 1 sea view, 1 middle, 2 garden)
-  Taking the snacks (mineral water bottles, crackers and coffees)

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OFF DAY

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Receptionist
- Morning cleaning routines
- Manages guest check in (6 rooms)
- Manages check out guest
- Check booking reservation in excel

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(9.00am - 5.00pm)
Housekeeping
- Clean up 2 rooms (sea view and middle)
- Iron the laundry
- Fold and organized the towel

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(8.00am - 4.26pm)
- Iron the laundry
- Housekeeping 5 rooms (2 sea views, 2 gardens, 1 middle)

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(10.00am - 6.00pm)
- Washed tons of laundry
- Dry the laundry
- Iron the laundry

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- Sweep the every units of room balcony and platform
- Housekeeping

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- Sweep the platform and room balcony.
- Clean the guest toilet
- Housekeeping 1 garden room
- Washed and hang dry the laundries
- Iron and fold the laundries

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Back to mainland (Tapah, Perak)

- We board the ferry from Marina jetty around 9.20am. The ferry were delayed for 20 minutes due to the weather condition and sea tide level.

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- OFF DAY-

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(Kustom Cafe)
2.00pm - 12.00am
- Sweep the floor
- Set up the chairs and table
- Do the dishes
- Taking orders
- Serve the meals
- Makes drinks
- Being a Cashier
- Open up the menu bills

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(Kustom Cafe)
- Moping the floor
- Taking orders
- Serve the meals
- Makes drinks
- Do the dishes

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(Kustom Cafe)
- Sweep the floor
- Taking orders
- Serve the meals
- Prepping the fruits for juices (Wash,peel and store it in the chiller)
- Do the dishes
- Receiving order from fp
- Packing order for fp

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A 3 star boutique hotel located in Tapah Town that provides comfortable rooms within a reasonable budget.

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Located beside the 1108 Hotel Tapah. This café catered both local and western food to its visitors.

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11108 Hotel Sungkai bring up the concept of nostalgic Malaysia comic that can be seen along the hallway and every room. Guest may experience memorable moments who grew up with this nostalgic comic.

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1108 Carebins, a unique container-type lodging unit with a smart modular concept catered for a one of a kind holiday experience! A good place for team building, events and family reunions.

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Located in Kampung Tekek, Tioman. The resort is a perfect spot for those who need some relaxing time while enjoying the sunset and crystal clear and stunning beach. Customers can choose up to 17 rooms according to their budget and preferences.

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BORANG B - PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG C PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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BORANG C PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)