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The course on Service Operations Management aims to prepare the students to address the decision making challenges in service companies and service activities.

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Service Package is a framework offering five dimensions that can be used to describe and support the specification of a service.

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The assessment for the course involves several moments, and includes both group work and individual work.

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Here follows the list of student groups for the first Group Work!

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In the first week of the course on Service Operations Management, we did a quick intro to create awareness about the specific characteristics of service production and delivery.
We presented the concepts of "Service Concept" and "Service Package" and we applied it in order to get a better understanding about the multiple elements that build the bundle of a "Service Experience".

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Sampson, S. E., & Froehle, C. M. (2006). Foundations and implications of a proposed unified services theory. Production and operations management, 15(2), 329-343.

Fitzsimmons, J. (2010). Service management: operations. Irwin/McGraw-Hill. [The Service Package]

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Ana + Luis

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Evelina Bantauska n.º106727
Li Xinyao n.º104468
Margareth Nuno n.º104848
Natacha Póvoa n.º104320

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Catarina Oliveira, Nº 103217
Inês Lino, Nº 98064
Maria Ferreira, Nº 102754

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Flávia Neto
Mafalda Pinto
Joana Amador
Rita Carvalho

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Ana Lucas, 102957
Beatriz Felgueiras, 102765
Rita Sousa,104086

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Lautéria Cana 99913
Naianca Correia 95048
Andrés Matos 97342
João Oliveira 97620

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Ana Antunes, 104973
Ana Souto, 105118
Pedro Azevedo, 104941

https://padlet.com/Carolina_Antunes/4x6jaujaefwxtq33

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Bruno Costa, 102744
Diogo Fernandes, 104003
João Saraiva, 102492
Laura Poças, 102683

https://padlet.com/joaofsaraiva/b6kxg5i4ywxzcr8a

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Joana Amador, nº103536
Flávia Neto, nº103774
Mafalda Pinto, nº102481
Henrique Miranda, nº100272

https://padlet.com/joanaamador9/pszzrjgti0qa1df5

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Ana Beatriz Ribeiro, nº 102765

Ana Lucas Fernandes, nº 102957

Rita Sousa, nº 104086

https://padlet.com/analucas14/43po7g9huv69kfxo

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Grupo 2
Alina Kushekova
Evelina Bantauska n.º106727
Li Xinyao n.º104468
Margareth Nuno n.º104848
Natacha Póvoa nº104320
https://padlet.com/natachapovoa/ukm0h9l67vz5n1f5

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Hotel Meliá Ria

Andrés Matos, Nº 97342

João Oliveira, Nº 97620

Lauteria Cana, Nº 99913

Naianca Correia, Nº 95048

https://padlet.com/arochaandres017/3aps43vp3zc8ptx9