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SAP S/4HANA – The enormous business benefits of an integrated and enhanced core

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SAP S/4HANA – The enormous business benefits of an integrated and enhanced core

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SAP invented a completely reimagined database-SAP HANA. It was revolutionary and highly capable: in-memory, with massively parallel processing and columnar storage. SAP HANA also offered many other power features that could enable an application. Exploiting HANA, SAP re-imagined the core enterprise applications suite and then, SAP S/4HANA was invented.

SAP S/4HANA is the new enterprise suite from SAP and is also known as the new digital core platform. The new digital core now integrates Extended Warehouse Management, Transport Management, Product Life Cycle Management, and many such erstwhile independent applications. The core has predictive and analytical tools for live decision support. It enables the user to further build analytical apps using the core and the platform. This, in many cases, eliminates the need for a separate Business Warehouse. When required, it can exist on the same tenant, and the extended functionality can be used as needed with "pick and choose" licenses. The end result is a hugely simplified landscape with lowered TCO and tremendous agility.

SAP HANA - The Enabler

SAP HANA is an in-memory database. Taking advantage of ever declining memory prices and ever increasing processor speeds, SAP HANA deploys massive parallel processing. The hardware technology innovations and SAP SW technology innovations impart SAP HANA its many capabilities.

Quite essentially, the SAP HANA platform is an extremely powerful platform that is not just the database. The platform literally can process any format of data-be it spatial or free unstructured text. As a platform, it has capabilities and functional libraries to do justice to predictive and analytical processing; and all of that, at a speed that makes real-time decision making a reality for businesses.

SAP S/4HANA

SAP S/4HANA is the integrated and enhanced core built around SAP HANA DB.

When SAP rolled out the first on-premise edition SAP S/4HANA 1511 of the new digital core, there were limited scope items implemented. As SAP released newer editions, the scope was expanded to include more functionality. An extensive scope ensures SAP S/4HANA can take care of most business processes required in the digital core.

The digital core was made more inclusive in its content and more integrated with the digital world with each new release. The story of S/4HANA digital core evolution is summarized below.

With the core, integration is now simpler and easier. As an example, it is now easier to develop smart apps based on AI and machine learning, thanks to the easy integration of SAP S/4HANA and SAP Leonardo.

So as it stands, at the time of writing this blog, the following functionalities or applications that were outside the core ERP solution are now largely or fully a part of the enhanced SAP S/4HANA Digital Core:

Extended Warehouse Management

Transportation Management

Service Core (CRM Add-on)

Product Life Cycle Management

Embedded BW for BPC

Significant functionalities from APO like PPDS

In addition to the benefits of having the above applications available in the digital core, SAP has also enhanced the core by including many functionalities that were hitherto limited to industry specific versions only. Now, SAP enables industry specific scope items or business processes to run along with the digital core. This has dual advantages - first of all, it is integrated and you need not install it separately. Secondly, it makes processes from different industries available in the same instance - facilitating the selection of multiple functionalities in this fast-changing world where the boundary lines between industries are getting thinner by the day. Some examples of industry solution processes moving into the core are:

Discrete Industries and Mill Products

Fashion & Retail (Wholesale Fashion enablement, Merchandise management, and so on)

Catch Weight Management (Consumer products, especially Food Processing)

Digital Core Enhancements

Not only is the core now more integrated, but it also has many enhancements to the functionalities that existed in ERP. These enhancements provide customers with significant business benefits. There are great many enhancements, and we mention just a few of them below:

Procurement - Machine learning for contract consumption

Procurement - Centralized purchase requisitions through hub deployment

Finance - Machine learning with integration to SAP Cash Application

Manufacturing - Advanced Variant Configuration

Commodity management - Extended pricing with the commodity pricing engine

Asset Management - Enhanced incident management and analytics

As previously mentioned, what I listed above are just a few examples and the total list of enhancements is quite elaborate.

The Supply Chain Control Tower: Integration + Enhancement = Complete Package

Key Takeaways

With a clear road map of further developments and many advantages of an integrated and enhanced core, this is a good time for your business to evaluate moving to SAP S/4HANA as a serious option. With the kind of improvements it can bring to your business, the way it can empower your users, the particularly good improvements in productivity, and the measurable benefits in KPIs, SAP S/4HANA is the way forward to lead your company to compete well in the digital era.

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SAP S/4HANA - The enormous business benefits of an integrated and enhanced core

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SAP invented a completely reimagined database-SAP HANA. It was revolutionary and highly capable: in-memory, with massively parallel processing and columnar storage. SAP HANA also offered many other power features that could enable an application. Exploiting HANA, SAP re-imagined the core enterprise applications suite and then, SAP S/4HANA was invented.

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Did You Know: SAP ERP is Now Available on Your Smartphones

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Did You Know: SAP ERP is Now Available on Your Smartphones

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Maybe-like me-you find the ERP screens on your company desktops to be dull and boring. You might not like the idea that you need to be at your desk to use your ERP. Read on if you find smartphones easy to use and would like to do the very complicated things you do on your office desktop in a much simpler manner from anywhere, anytime, using just your mobile device.

SAP ERP-Friendlier and Easier To Use

The SAP ERP solution, christened S/4HANA Enterprise in its latest avatar, is now available for consumption with the same power and features on your mobile device. There's only one difference: it's now much friendlier and easier to use with the Fiori user experience. Together with other major techno-fundamental innovations, the capability to use SAP S/4HANA Enterprise solution across devices empowers you enormously.

Empowering Users

The release of S/4HANA Enterprise solutions is a major milestone and perhaps the most significant one in so many ways. It is a paradigm shift in empowering a user. Here's what I mean:

First of all, it combines analytical and decision support capabilities built into the flow of business transactions. Since the applications run on an extremely powerful in-memory HANA database, you can access critical analytical and decision support information on the fly.

Secondly, the solution comes to you through a completely new user interface - Fiori, which works seamlessly across devices - desktops, laptops, tablets, and mobile phones. And the best part is: Fiori works just like any other mobile app when used on a mobile device!

So, the benefits you get with the app are enormous. Here are a few examples:

Let's suppose you are a finance manager. You are attending a conference at an exotic venue. Irrespective of the location, you can approve all corporate payments on your mobile and do your cash-flow planning. And in so deciding, you can reach the last level of granularity in a few clicks to see individual line items.

You are meeting a customer at his office. He has a big order to place but needs delivery by a mission-critical date. Sitting across the table, you have access to the customer's complete profile, past orders, payment history, and credit record on your mobile. Right there, using advanced available-to-promise features on your mobile, you can see the order booked for the item. You can employ different strategies and firmly commit a date on the spot-just a few clicks and you win the order!

You have a team of service technicians working in the field. A new customer service request comes in. The nearest technician can check his schedule and pick up the service request on the move. In this age of disruptive changes, use of the right technology can give you the cutting edge over your competition. Technology can make or break you. Adopting S/4HANA Enterprise System that comes with great capabilities can take your business to the next level.

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Did You Know: SAP ERP is Now Available on Your Smartphones

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Maybe-like me-you find the ERP screens on your company desktops to be dull and boring. You might not like the idea that you need to be at your desk to use your ERP.

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The Role of Basic SAP CRM Modules in Different Firms

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The Role of Basic SAP CRM Modules in Different Firms

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Author: Rajesh Bhayani & Sanjay Kotekar

About Rajesh Bhayani
Rajesh Bhayani is a Senior Consultant at Knack Systems with over 30 years of global experience in SAP Consulting, Procurement, Production Planning, and Training functions across Oil & Gas, Infrastructure, and EPC companies of world stature. He has handled key roles as Senior Consultant (SAP S/4HANA Project Leader), General Manager-Procurement, Group Procurement Manager, Head of Procurement & Materials Management, and Senior General Manager. Rajesh is proficient in evaluating functional demands and translating them into a business model. He has profound knowledge of all peripheral SAP Solutions & extensions and SAP S/4HANA POC system implementations. He is a Six Sigma Black Belt holder and ISO Internal auditor, skilled in re-engineering, process improvement, system implementation, and streamlining initiatives related to supply chain, general management, and procurement functions.

About Sanjay Kotekar
Sanjay is a Senior Consultant at Knack Systems with 15+ years of SAP experience, working in different industries. He is an SAP Certified Application Associate in S/4HANA Sales and has extensive consulting experience in implementation, pre-sales, and support. Sanjay holds an MBA in Marketing from Karnatak University and a BE in Mechanical Engineering from Karnataka University, Dharwad.

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The Role of Basic SAP CRM Modules in Different Firms

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Author: Rajesh Bhayani & Sanjay Kotekar About Rajesh Bhayani Rajesh Bhayani is a Senior Consultant at Knack Systems with over 30 years of global experience in SAP Consulting, Procurement, Production Planning, and Training functions across Oil & Gas, Infrastructure, and EPC companies of world stature.

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SAP is one of the leading and largest vendors of ERP or enterprise resource planning software solutions in addition to other related enterprise applications that serve a wide range of industry verticals. Their ERP system is one of the best in the market, enabling clients to run a comprehensive range of business processes, including sales and production, operations, accounting, human resources, and finance, all with the help of an integrated SAP software solutions environment. This kind of seamless integration between business processes allows for efficient information flow between one SAP component and the next, while eliminating the need for tedious, redundant, and error-ridden data entry. The optimization also helps businesses to enforce better operational, financial, and legal controls, while facilitating more efficient use of the organization's resources, from manpower and machines, to every other production capacity.

SAP is a leader in neatly integrated ERP software programs. SAP software solutions include a wide variety of basic models and departmental applications that work symphonically, resulting in one of the most powerful ERP software systems used by hundreds, if not thousands of organizations worldwide. Beyond the basic modules and applications on offer in the SAP software solutions suite, the company also offers a wide range of industry and task specific add on programs and solutions. These modules and programs fall under several categories, including Accounting, Logistics, Human Resources, Technology, and other Modules that require separate installation.

Some modules can be broken down into several other sub categories to cater to specific business operations as well as other industry requirements. Other critical submodules offered by SAP include systems for finance, sales and distribution, controlling, material management, and human resources. These modules can be bought and used separately, although integration is possible and made easy for seamless organization between different, but critically interconnected business departments.

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Guidelines - Finest Grasp Over the SAP Software Solutions for Your Business

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SAP is one of the leading and largest vendors of ERP or enterprise resource planning software solutions in addition to other related enterprise applications that serve a wide range of industry verticals.

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Boost Your Business – SAP Cloud Solutions

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Boost Your Business – SAP Cloud Solutions

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SAP cloud solutions offer businesses cloud-based tools and systems that help them integrate and manage all critical business processes into one powerful system. These are single-software solutions that help businesses and organizations take care of key processes and seamlessly assimilate different parts of the business for better efficiency. CRM cloud solutions are popular cloud-based systems that thousands of small to large businesses worldwide use and enjoy the benefits of.

Certain SAP cloud solutions are specifically designed for small businesses. Others are built to cater to the needs of larger operations, featuring solutions that ensure smooth running functions, including the most critical operations in sales, financials, and management of customer relationships. CRM cloud solutions enable you to make important business decisions based on updated information from your most critical business channels, while streamlining processes and accelerating profitable growth.

SAP cloud solutions offer the benefits of a well-rounded business solution without the complexity and cost of on-premise deployment. Web-Based access allows your business to get set-up quickly for easy and seamless implementation, even when migrating from a different ERP solution. As businesses change, so do your needs and processes, for which you will need adaptable and scalable solutions that cater to your industry specific needs.

Cloud ERP solutions leverage the SaaS (software as a service) model, which allows for accelerated time to value as you get to implement business solutions faster and more efficiently. Choose an implementation partner that uses the latest technologies and hosts applications in highly secure and well-maintained data centers that offer ample safeguards to help protect your most critical and sensitive business data. With business solutions hosted on the cloud, you can focus less on IT maintenance and more on your business, while streamlining operations for better profitability and gathering valuable business insights for greater business agility.

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Boost Your Business - SAP Cloud Solutions

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SAP cloud solutions offer businesses cloud-based tools and systems that help them integrate and manage all critical business processes into one powerful system. These are single-software solutions that help businesses and organizations take care of key processes and seamlessly assimilate different parts of the business for better efficiency.

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Track Real-Time Sales with Cloud CRM Solution Implementation

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Track Real-Time Sales with Cloud CRM Solution Implementation

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Cloud CRM solution implementation is incredibly beneficial for any business, particularly those whose operations are hugely service-oriented.

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Cloud CRM solution implementation is incredibly beneficial for any business, particularly those whose operations are hugely service-oriented. A good CRM system is able to provide crucial customer engagement tools and insights within a user-friendly, innovative, business-efficient cloud-based platform. This allows businesses to track and monitor real-time sales and results as they strengthen their overall engagement processes and improve collaboration. All these translate to increased conversions and enhanced bottom-line sales.

There are many other business-benefits to cloud CRM solution implementation . In addition to providing businesses with a holistic view of their customers' profiles along with deeper insights into their interactions with the company, the right CRM system, as a result, allows businesses to build upon and maintain strong customer relationships, which is critical to overall success.

Customers are vital to a business' cash flow and keeping them happy and satisfied is critical to converting them into repeat consumers who ensure recurring revenue for the business. The value of repeat business doesn't end with repeat purchases. Establishing a good business-to-customer relationship with them also means long-term patronage and little to no marketing costs, because it is so much cheaper and easier to sell to existing customers than to acquire brand new prospects. Satisfied customers are also more responsive to up-selling and cross-selling strategies, which allow businesses to earn more. With cloud CRM solution implementation, businesses can take advantage of even more benefits such as:

Affordable implementation, as there is no need to worry about purchasing and maintaining costly IT infrastructure or a large IT team to make the system work.

Your cloud CRM provider will be accountable for ensuring up-to-date security controls, taking the burden off your team and guaranteeing that your system is as secure as it can be.

By partnering with expert providers, you are also in the forefront of innovation as these companies are always on the lookout for the latest updates in technology.

Source: http://knacksystems.com/blog/track-real-time-sales-with-cloud-crm-solution-implementation/

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Track Real-Time Sales with Cloud CRM Solution Implementation

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Cloud CRM solution implementation is incredibly beneficial for any business, particularly those whose operations are hugely service-oriented. A good CRM system is able to provide crucial customer engagement tools and insights within a user-friendly, innovative, business-efficient cloud-based platform. This allows businesses to track and monitor real-time sales and results as they strengthen their overall engagement processes and improve collaboration.

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Link Up to the Power Packed in a World-Class Sales Platform

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Link Up to the Power Packed in a World-Class Sales Platform

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Modernizing your SAP system is an important consideration you must make so as to ensure that your business is still able to meet the changing market requirements and demands and provide richer functionality to all users. An SAP CRM cloud update will allow your business to be more dynamic and increase its ability to keep up with the changing demands of the market.

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Modernizing your SAP system is an important consideration you must make so as to ensure that your business is still able to meet the changing market requirements and demands and provide richer functionality to all users. An SAP CRM cloud update will allow your business to be more dynamic and increase its ability to keep up with the changing demands of the market. Because of the changing nature of market demands, it becomes imperative for companies to seek out SAP cloud services and other innovative solutions that will help improve their business models. Fortunately, you are never alone with these kinds of changes. With the help of, SAP consulting companies you can tap into the potential of one of the most power-packed and world-class sales platforms ever developed. An SAP upgrade must be guided by expert professionals so as to ensure the highest levels of efficiency and the greatest improvements on your business functions.

Seeking the help of SAP consulting companies will help you be more aligned in terms of preliminary planning, system preparation, upgradation, customization, and testing of your new SAP CRM cloud solutions. While in most cases there isn't a need to customize settings for business processes that are already in place after the SAP upgrade, certain areas do require customization adjustments so as to make sure that existing processes are at par with the current standards of SAP functions. Alignment of these components is critical for the system to run properly.

Maximize the potential of SAP cloud services by on-boarding the right SAP consulting companies. This way, you will be able to develop systems that are at par with the demands of the current market and are steps ahead from your competitors who have yet to adopt SAP CRM cloud. If you don't want to get left behind, consider investing in this world-class sales platform.

Source: http://knacksystems.com/blog/link-up-to-the-power-packed-in-a-world-class-sales-platform/

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Link Up to the Power Packed in a World-Class Sales Platform

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Modernizing your SAP system is an important consideration you must make so as to ensure that your business is still able to meet the changing market requirements and demands and provide richer functionality to all users. An SAP CRM cloud update will allow your business to be more dynamic and increase its ability to keep up with the changing demands of the market.

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Eight Tips for Persuading an Anti-Tech Sales Team to Use CRM

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Eight Tips for Persuading an Anti-Tech Sales Team to Use CRM

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Many CRM cloud solution implementations fail not because they are technically complex, but rather because sales teams simply cannot find themselves to take system learning and adoption seriously.

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Eight Tips for Persuading an Anti-Tech Sales Team to Use CRM

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Many CRM cloud solution implementations fail not because they are technically complex, but rather because sales teams simply cannot find themselves to take system learning and adoption seriously. Anti-Tech sales teams are notorious for causing CRM adoption and implementation problems because these professionals are people-oriented more than software-oriented.

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Cloud CRM Solutions Offering New Methods of Project Management

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Cloud CRM Solutions Offering New Methods of Project Management

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Unified CRM cloud solutions that offer provisions for project management integration can be extremely beneficial to your business.

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Cloud CRM Solutions Offering New Methods of Project Management

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Unified CRM cloud solutions that offer provisions for project management integration can be extremely beneficial to your business. This is especially true in heavily service-oriented operations, where managers and customer representatives must have a comprehensive and holistic view of the lifecycle of a customer. In implementing cloud CRM solutions, among the most important aspects that...

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Knack Systems provides out-of-the box integration of SAP cloud solution to their clients and empowers to utilise exclusive in-memory database and application services.

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Knack Systems is a co-innovation and Gold Services partner of SAP with a focus around Customer Management which includes Cloud Solutions, HANA, BI and SCM. K...

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Knack Systems is the leading SAP consulting companies which has the capability to syncronize with SAP CRM for improved lead management and distribution.

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Knack Systems consolidates data and complicated business processes with the help of Marketo SAP CRM integration. Marketo CRM is the best in-class CRM transactional system for marketing, sales and services.

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Tweets by KnackSystems

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Knack Systems integrates Hybris E-Commerce software, which is a multi-channel ecommerce platform with fast advancing business solution.

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Knack Systems is a Gold Services partner of SAP and Gold Regional Partner for SAP Hybris with 18+ years of established credentials with 300+ consultants

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Knack Systems has recently implemented SAP Hybris cloud for its customers which requires real time integration with SAP and non-SAP backend solution

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Knack Systems is a co-innovation and Gold Services partner of SAP with a focus around Customer Management which includes Cloud Solutions, HANA, BI and SCM. Knack Systems' provides end to end services in SAP transformation programs including solution road-maps, implementations, integration services, roll-outs, support, upgrades, testing and package evaluations.

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SAP CloudFor Customer Services by Knack Systems

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SAP CloudFor Customer Services by Knack Systems

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C4C project gives a positive start in laying a very strong foundation with the Customer’s Business. This means acquiring full confidence of the Customer before they begin building this solution.

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With the commitment of sharing my experiences to the community on SAP Cloud for Customer Projects, I am publishing the second blog in continuation to the first one I published in the past.The link is for anyone who would like to re-read or for the ones who have not read it yet:

http://scn.sap.com/community/cloud-for-customer/blog/2014/09/16/experiences-from-real-time-cloud-for-customer-implementation

Hope this blog comes handy in some way or the other for SAP cloud for Customer partners, customers, consultants, architects or anyone who is interested in the solution!!

Most of us know by now that SAP Cloud for Customer is a lean CRM On Cloud solution & I did mention in my previous blog briefly, how does it leverage the CRM OnPremise or ERP OnPremise functionality in the Cloud, my emphasis to all the several Customers I worked with has been: "This solution is not about completely ripping off your SAP CRM or SAP ERP OnPremise to start using a Cloud based solution".

Its more about understanding what this solution offers which can make your Business & the overall Sales/Marketing/Service processes cloud based, more agile, more scalable, more mobile & more future technology oriented aka Cloud!

I would like to focus in this blog on what are the key critical aspects for a successful Cloud for Customer Project, my views of course are based on all the experience I have gained during several implementation of Cloud for Customer Solution.

Having worked on so many Cloud for Customer projects by now, I have come to the conclusion that one of the very first & the most important aspect of giving a C4C project a positive start for long term success is laying a very strong foundation with the Customer's Business. This essentially means buying full confidence of the Customer before we begin building this solution. This I know, many of you will think is anyway one of the critical aspects of every other kind of project too, however, I am specifically mentioning this here for a good tested reason!

Customers see various demos, they attend several conferences & summits where they get to see how the C4C solution works & how it can help their business grow faster, not to mention at a high level, however, the catch here is when it comes to the actual implementation, we need to be very specifically ensure that Customer's expectations around what they have been shown & what we are going to build should be in complete conjunction with what is the best fit for their Business & expectations.

How is it accomplished, I'm sure is the question in your minds! Well, getting down to a deeper level, I would say the strongest foundation for the most successful Cloud for Customer project is laid in the very few initial days or weeks of a C4C Projects.That's called the PREPARE phase of a C4C implementation project.

Let me first give a very quick overview for all the readers what does a PREPARE phase mean (in case anyone of you is not aware). In simple language, its about learning Customer's Business process which requires our ears to do much more work than our mouth! :):).

This is basically about listening to your Customer needs, their pain points, their existing processes , what's working for them & what is something they want to completely get rid off.Again, the differentiation between a very successful & average successful project is " What will excite the Customer & motivate their team to instantly start using the power of this solution', this of course is something which would need a very sound skill set around Customer expectation management, which has to be used at its very best during the PREPARE phase!

Implementing a solution, be it C4C or any other for that matter is one thing, but building a strong foundation for a successful build & deploy, a great LIVE solution, is something which requires completely different skills. well I call that "Business Process Architect" rather than a Solution Architect which is otherwise used conventionally.

Understanding the complete end to end Customer's business process, comprehending it the way Customer is expecting to be comprehended & putting it through a great design documentation & then getting a Customer's go-ahead on the same is prudent for a successful C4C project.

The challenges that a person gets to enjoy & play with in the role of a Business Process Architect are adrenaline! Yes I mean it.

You get to know things which you least expected, which gives you an excellent opportunity to use your comprehension, patience, Assertiveness & Self-convincing skills. It is indeed challenging! this becomes more complex when you have to make the Customer unlearn some part of the OnPremise or any existing solution & make them learn the fantastic features of SAP C4C solution. I can bet, this is the most interesting phase of a C4C project as you envison, comprehend, design & present the best of breed solution capability that you want to offer to the Customer...

What many people loose focus on is building a strong foundation & focus into the mad rush of building & delivering a quick but great solution, which, obviously would not happen if the foundation has not been laid strong, since stronger the foundation of a project, the stronger, more agile, more scalable & flexible the build, deploy and the ultimate solution becomes, most importantly, more usable by Customers!

I would take a break here for now till I gather more thoughts & perspective around much more experiences that I would like to share with you all in my next blog...but, the conclusion of this blog for me is to have everyone a strong awareness of kick starting a C4C project by laying down a very strong foundation, which happens by taking Customer into 100% confidence.If this is done the right way, I can assure there is no stopping for a highly successful C4C project!!

Thanks for reading the blog, all feedback/suggestions/comments are most welcome!!

Best Regards!

Ankur Godre

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SAP CRM cloud Solutions: Experiences from Real time Cloud for Customer (C4C) Implementation - Part II | Knack Systems

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SAP Hybris Marketing Services by Knack Systems

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SAP Hybris Marketing Services by Knack Systems

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SAP Hybris Marketing helps the marketers to target group/audience to send out emails or messages through campaigns. It also helps them to effectively connect with this specific audience through multi-wave multi-channel campaign automation.

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For every successful marketing campaign, the right audience needs to be defined to ensure customer-oriented interactions. This can be achieved by defining the right target groups that share similar attributes (for example, address, age, hobbies, purchasing habits, geo-coding, etc.) and adapting your marketing activities. You can achieve half the success by just focusing on the right audience, even before the start of the campaign.

Business challenges

As much as marketers love doing what they do on a daily basis, nearly all of them face issues with optimized targeting. If you are a marketer yourself, I am sure you can relate to most of the below-mentioned challenges faced by businesses:

- The Marketing team needs to figure out the best strategy to deliver a relevant and well-targeted marketing message to customers.

- Marketers bombard customers with thousands of irrelevant messages hoping one of them would stick.

- Customers are tired of inaccurate information.

- Marketers have to target a vast number of customers using different channels and placed in different locations.

- Marketers need to deal with huge amounts of customer data, coming from social media, click stream, surveys, emails, leads, opportunities, and sales orders. Moreover, customers are located in multiple geographical locations and have numerous occupations.

- Marketers need to accurately build target groups and segments to be able to identify the right target audience for their campaign and personalize marketing messages across multiple channels.

- Marketers have to wait for long periods of time for segmentation results to later find out that the segmentation was not the right one. Often, they have to collaborate with segmentation experts to get segmentation models set up.

Why SAP Hybris Marketing will bring in that much-needed change in marketing

From my experience, I see that a solution that has the capability of bringing multiple data sources together and processing and analyzing huge amounts of data quickly will be able to solve the above-mentioned business challenges. I believe SAP Hybris Marketing is that solution.

SAP Hybris Marketing/the SAP S4HANA Marketing Cloud helps marketers to segment the right target group/audience to send out emails or messages through campaigns. It also helps them to effectively connect with this specific audience through multi-wave multi-channel campaign automation.

Available Data Sources for Segmentation in yMKT:

- Social media (Facebook, Twitter, Sprinklr)

- Click-Stream (Hybris Convert)

- Surveys (Survey Monkey)

- Emails (Amazon SES)

- Contact Master Data (Hybris C4C, SAP CRM, SAP ERP, File Upload to yMKT)

- Leads (Hybris C4C , SAP CRM , third-party CRM system)

- Opportunities (Hybris C4C , SAP CRM , third-party CRM system)

- Sales orders (SAP ERP)

- Channels (Hybris Commerce)

As you can see, Hybris Marketing provides multiple attributes to perform segmentation. In this blog post, I focus on geo-location based segmentation and multi-wave multi-channel campaign automation. SAP Hybris Marketing Segmentation allows users to slice and dice data simultaneously from multiple data sources and multiple systems.

Backend Settings for Geo-Segmentation (pre-requisites):

1. 1. There needs to be a service that provides maps. SAP suggests and uses "here.com" as default.

2. 2. The address data of contacts needs to have geo coordinates. To mass convert address data into geo-coordinates, we can use "here.com. We will later need to upload the data to Hybris Marketing once more using HANA Studio.

3. 3. We need a provider that converts the geo-search of the user performing segmentation into geo-coordinates. By default, SAP does this using "Nominatim.org." This setting is available while customizing Visual Business, which is a component of NetWeaver.

5. Make the Geo Location data source available in the Hybris Marketing UI by completing the final configuration in the SAP Hybris Marketing backend. Path: IMG -> SAP Hybris Marketing -> Segmentation -> Assign SAP HANA data sources to Segmentation objects

Finding the right audience (using Geo Spatial Segmentation - steps):

1. Login to SAP S/4HANA Marketing Cloud or SAP Hybris Marketing UI

This entire cycle is only one variant out of numerous segmentation possibilities. SAP Hybris Marketing has the best segmentation capabilities at the moment, and the product is evolving day by day. This means that you can expect its list of data sources, flexibility, and application to grow with every quarterly release. What marketing automation tools do you think will rule the near future? Share your insights with me in the comments. And, if you'd like to stay updated when my next post goes live, don't forget to subscribe below.

Thanks,

Kalyan Chakravarthi

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Target your campaigns and messages to the right audience with Hybris Marketing's geo-location segmentation

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SAP Hybris Marketing/the SAP S4HANA Marketing Cloud helps marketers to segment the right target group/audience to send out emails or messages through campaigns. It also helps them to effectively connect with this specific audience through multi-wave multi-channel campaign automation. Read More.

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SAP E-commerce Platform by Knack Systems

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SAP E-commerce Platform by Knack Systems

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The SAP ecommerce platform helps in creating relevant, contextual, and personalized customer experiences to increase conversions and sales and encourage your customers to be more loyal to your brand.

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If your business is accessible through any channel-including mobile, POS, contact centers, social media, and online-you will need a flexible ecommerce platform to ensure an easier way to run and manage it. This is where you will need a reliable and flexible ecommerce platform, such as SAP ecommerce. This platform lets you deliver improved customer experience regardless of the environment where you conduct your business. This way, the SAP ecommerce platform lets you make the most of every market opportunity that comes your way, while having an efficient way to manage an omnichannel business.

Customers always want a fast and convenient shopping experience that will make it easier for them to buy your products or sign up for your services. The SAP ecommerce platform can do just that, as it simplifies the way you can give customers what they want, whenever they want it, irrespective of how they access your business. With a single platform, you can cover all channels your customers are using to reach your business.

An omnichannel ecommerce platform should make it easier to engage and target any customer-anytime and anywhere. SAP ecommerce is designed to address the challenges associated with multichannel marketing, campaigns, and customer engagement. It empowers the ability of your business to provide meaningful and consistent shopping experiences to all customers regardless of the device they are using or their means of accessing your business. The platform integrates all your physical and digital areas for customer engagement into one convenient platform where you can access everything you will need for your customers.

The SAP ecommerce platform aids in creating relevant, contextual, and personalized customer experiences to increase conversions and sales and encourage your customers to be more loyal to your brand. Solutions such as SAP Hybris Ecommerce cloud, as well as on-premise offerings, enable you to understand customers throughout the commerce experience, from the moment you make content for them to the merchandising aspect and up to the fulfillment of the order. With this approach, you can avoid complexities and save time as you can focus more on how to respond to your customers and run your business. As a result, you can effectively showcase your services and products, while creating relevant, personalized experiences that will contribute to repeat purchases and patronage.

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How the SAP Ecommerce Platform Enhances Your Business

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If your business is accessible through any channel-including mobile, POS, contact centers, social media, and online-you will need a flexible ecommerce platform to ensure an easier way to run and manage it. This is where you will need a reliable and flexible ecommerce platform, such as SAP ecommerce.

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SAP Hybris Cloud for Customer by Knack Systems

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SAP Hybris Cloud for Customer by Knack Systems

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SAP Hybris Cloud for Customer is the customer relationship management solution that is hosted in the cloud, making it more flexible and more advanced compared to conventional CRM solutions.

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SAP Hybris Cloud for Customer is the customer relationship management solution that is hosted in the cloud. Also known as SAP Hybris C4C (Cloud for Customer), it does more than host your CRM in the Cloud. It provides an omni-channel commerce and customer engagement experience, making it more flexible and more advanced compared to conventional CRM solutions. Not convinced? Here are the three main reasons to choose SAP Hybris Cloud for CRM:

1. Easy to integrate - If you have an existing CRM solution, it can easily be integrated with SAP Hybris Cloud for Customer. Other third-party applications, including ERP software, SAP on-premise platforms, and social networks can be integrated seamlessly with SAP Hybris C4C too. The flexibility of the platform enables easy integration with your business, no matter which industry it is from. In fact, it is widely used in many industries, including higher education, automotive, retail, banking, professional services, utilities, and insurance. It supports major mobile platforms, namely iOS, Android, and Windows, so you can access your CRM platform remotely from your smartphone, laptop, or tablet, even without internet access.

2. Future-proof and secure - Hybris Cloud for Customer is a highly secure and future-proof CRM that will meet international security standards. It easily scales up or down, so it can grow with your business or adjust to your industry's changing needs in the long run. Just be sure that your platform is up-to-date with the latest functionalities and updates from SAP.

3. It looks great - Looks can be everything to a CRM platform, especially if the layout can affect ease of use and the overall appeal of the user interface. In SAP Hybris Cloud for Customer, the user interface is designed with every user in mind. Hence, it is easier to find your way around it and learn how to use it.

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3 Reasons to Choose SAP Hybris Cloud for Customer Relationship Management

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SAP Hybris Cloud for Customer is the customer relationship management solution that is hosted in the cloud. Also known as SAP Hybris C4C (Cloud for Customer), it does more than host your CRM in the Cloud. It provides an omni-channel commerce and customer engagement experience, making it more flexible and more advanced compared to conventional CRM solutions.

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SAP Hybris Commerce 6.2 is the latest version of the very popular SAP Hybris Commerce platform. This enhances some of the key commerce features of Hybris Commerce further to optimize the customer experience.

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There are only a few industries where the lack of timely technology upgrades isn't threatening the business itself. That's a pretty scary thought, right? Well, don't panic just yet - 'cuz the best way to avoid getting into a soup due to this is to - yes, just get those essential upgrades done.

Industries that rely heavily on technology but need to pay equal "personal" attention to the most important "human aspect" of the business - its customers - are more likely to be hit by missing out on technology upgrades. Those of us in ecommerce - one of the industries that fall in the above category - are deemed to be at the highest risk if we ignore technology updates. It's pretty tough to envision going out of business, so let me get down to some good news for all of us ecommerce entrepreneurs and businesses out there.

Optimizing the customer experience with SAP Hybris Commerce 6.2

SAP Hybris Commerce 6.2 is the name given to the latest version of the very popular SAP Hybris Commerce platform. This latest upgrade enhances some of the key commerce features of Hybris Commerce further to optimize the customer experience, provide efficient self-service tools and a highly targeted experience for customers, and enable immediate and helpful customer service on the spot. Business users get improved tools to get a 360°-view of customers, provide personalized support and browsing experiences, and improve fulfilment processes with a single view of global stock.

6.2 is clever, I can tell you that. Let's take a look at the new features it ushers into our world:

360°-Customer view providing customer support agents with more complete and personalized information on a customer

Customer self-service tools for Order Management improving customer experience and convenience

SAP Hybris Customer Experience Profile-driven Personalization and SmartEdit enhancements to bring about extraordinary experiences

Increased operational awareness in the data hub for better trace processing, metrics, and logging

Consignment tracking for the China Accelerator allowing customers to access real-time order tracking information

SmartEdit for Customer Experience

SmartEdit is a relatively new SAP Hybris Commerce Module delivered with release 6.0. The module provides a tool for managing web content in addition to the WCMS cockpit. Business users can now benefit from an intuitive and user-friendly way for creating and maintaining pages and components.

Figure: SmartEdit Architecture

What's New

The following features are new to SmartEdit in SAP Hybris Commerce 6.2:

Support for the SAP Hybris Commerce Accelerator for B2B

Viewing and editing of page metadata

Creation of product and category pages

Addition restrictions to pages

Navigation management to support navigation components

Support of navigation components: Account Navigation, Category Navigation, and Footer Navigation

Improvements to drag and drop

Inclusion of SmartEdit in additional installation recipes

Personalization (based on SmartEdit)

Personalization - using SmartEdit - provides an integrated, user-friendly way of building experiences that are relevant to your customers.

What's New

The following features are new in SAP Hybris Commerce 6.2:

A mapper framework to provide integration strategies for data from external systems

Integration with SAP Hybris Profile based on the new mapper framework

Configuration of start and end date for customizations as well as the option to enable/disable customizations and target groups

Deletion of customizations and the possibility of retrieving deleted customizations from the BackOffice Administration Cockpit

YaaS Configuration in Backoffice Administration Cockpit SAP Hybris Profile Graph Explorer
Search and Navigation

The Browse/Search part of the storefront customer journey should allow the customer to discover the product range, offering easily guided navigation to product descriptions, details, promotions, and recommendations. This upstream part of the customer journey should be engaging and informative without being overwhelming; it should encourage customers to use a combination of top navigation, left-hand navigation, facets, breadcrumbs, sorting, and search functionality to hone in on the products they need.

Search & Navigation capabilities allow you to configure how your costumers browse through category navigation and search for products based on keywords or facets.

What's New

The following features are new in SAP Hybris Commerce 6.2:

Solr upgrade to 6.1

Solr Cloud Support

Variant Grouping

Variant Grouping

Variant grouping allows you to group similar entries in search results. You then get to see displayed:

The main product image

Other variants that are available below

Promotion Engine

A promotion means here a single customer sales promotion. Promotions contain a rule set that defines the conditions for activation and a set of operations that determine the effect of the promotion once activated.

The Promotion Engine is an advanced promotion and coupon management system that allows marketers to easily create and manage layers of dynamic promotion rules and effectively control their behavior on the cart.

What's New

In this release, the following new features to boost the Promotion Engine's capabilities have been added:

Potential Promotions: Potential Promotions allows you to achieve higher sales by attracting and notifying customers about promotions that they are potentially eligible for

Coupon Code Give Away: Allows you to boost customer loyalty and increase sales by launching a promotion that grants a coupon as a gift to customers

Potential Promotion

Potential promotion increases the probability of customers to purchase other products or take advantage of promotions when they add items to the cart.

Coupon Code Give Away

When the customer purchases certain products through the storefront and a promotion rule with a free coupon code is activated, the customer is entitled to receive a free coupon code that can be used in the next purchase. The free coupon code is awarded when the customer confirms the order. The details of the free coupon code are shown in the Order Confirmation page and the Order Confirmation e-mail message.

Order Management for SAP Hybris Commerce

Order Management for SAP Hybris Commerce is the bridge from your front-end commerce system to your back end. It has been designed to simplify complex omni-channel order scenarios by offering a set of Order Management capabilities built on the extensible SAP Hybris Commerce platform that let you take orders from anywhere and fulfil them anywhere.

What's New

The following features are new to SAP Hybris Commerce, Order Management:

Order Management Self Service Cancellation

ATP View

Return Label Generation

Features

Order Management Self Service Cancellation: Order Management for SAP Hybris Commerce now allows users to request a complete or partial cancellation over the B2C and B2B Accelerator store fronts.
Users can now:

Request Partial Cancellation

Request Complete Order Cancellation

ATP View

With the introduction of ATP View, Order Management for SAP Hybris Commerce allows users to view ATP formulas and ATP values based on search criteria such as Base Store, Product, and Point of Service.

It is now possible to:

Search ATP Formulas

View active ATP Formulas based on search criteria such as Product Code and Point of Services

View Global ATP

View Local ATP

Return Label Generation

After a return is approved, Order Management for SAP Hybris Commerce sends a Return Shipping Label, via email, allowing the customer to ship the goods they want to return back to the store.

Return Labels are generated using the new Document Generation Service designed to provide a Media object from the given Velocity template. Other documents generated using the Document Generation Service are Pick/Pack and Shipping Labels.

Administrators now can:

Change Return Shipping Label email template using WCMS

China Accelerator

China Accelerator is a set of localized AddOns that can be plugged into the SAP Hybris Commerce Accelerator, a production-ready omni-channel commerce system that is fully customizable including support for web and order management. The China Accelerator includes functionality designed to address e-commerce needs specific to China.

What's New

With the 6.2 Release, you will get three new features in the China Accelerator. These features come with the following functionality:

Consignment Tracking: Allows consumers to track logistic information of consignments. Provides a generic interface for integrating logistic carriers.

Notification Framework: Serves as the foundation for sending notifications in the SAP Hybris Commerce Accelerator.

Back-In-Stock Notification: Allows consumers to register interested products for receiving back-in-stock notifications.

Configurable Products

In this release, Hybris has added the multi-quantity support for configurable products on the SAP Hybris Commerce Accelerator product details page.

Features

Multi-Quantity Support for Configurable Products: The configurable products framework now passes over the quantity parameter to the configurator implementation from the product details page. Implementers can then leverage this parameter to add multiple products with the same configuration to the cart.

Data Hub

The Hybris Data Hub is a powerful data integration and staging platform. It facilitates the loading of large amounts of data from one or more sources, processes it, then prepares it for delivery to any number of target systems. The Data Hub is the asynchronous integration platform for SAP Hybris Commerce.

What's New

Significant features and changes provided with the SAP Hybris Data Hub 6.2 are the following:

Increased Operational Awareness

Publication Filtering

Features

Increased Operational Awareness: In 6.2, the Data Hub includes more information to increase operational awareness.

Item Status Counts

The Data Hub provides item status counts for Load, Composition, and Publication activity to better understand the Data Hub processing metrics. The information can be accessed through the APIs, the BackOffice Data Hub Cockpit or JMX. The status count will continue to accumulate from the last server database initialization.

Load Activity: The Data Hub will provide Raw Items count by status (PENDING, PROCESSED, and IGNORED).
Composition Activity: The Data Hub will provide Canonical Items count by status (SUCCESS, ERROR, ARCHIVED, and DELETED).

Publication Activity: The Data Hub will provide the Canonical Item Publication counts by status (SUCCESS, FAILURE (Internal Error/External Error), and IGNORED). An error can result from either an internal error while creating target items or an error as the result from the target system. The Canonical Item Publication status will show a FAILURE, but counts will show the additional detail of either being an Internal or External error.

Dashboard: Displays the statuses by item type (Load, Compose, and Publish). The dashboard automatically refreshes using a configurable refresh time with a default of 5 seconds to get the latest set of data for the dashboard.

JMX: Provides all of the item counts with the ability to return the values by item type and by pool.

Publication Status Counts

The Data Hub provides counts for each publication action in terms of the number of items published and their resulting statuses. There are three new attributes exposed through the API:

internalErrorCount - Returns the number of errors generated during the Target Item creation process. For example, failure to resolve a transformation expression.

externalErrorCount - Returns the numbers of errors generated during the publication to the target system.

ignoredCount - Returns the number of items that were ignored in the grouping handlers.

Publication Filtering

In 6.2, a new optional filterExpression element allows extension developers to publish canonical items based on filter criteria. This capability can be used to prevent either some or all canonical items from being published based on filter criteria and set the canonical publication status. The filterExpression is a SpEL expression that must evaluate to a boolean value.

Backoffice Framework

Backoffice Framework (aka Next Generation Cockpit Framework) has been designed to allow powerful business tools and user interfaces - fully leveraging SAP Hybris Platform functionality - to be developed easily and in a consistent way. Consistency is assured by having one single business tool environment and web application and having domain specific functionality tied in as plugins.

What's New

Significant features and changes provided with the SAP Hybris Commerce 6.2 are the following:

Sass Support in Backoffice and Backoffice Modules

Grid View in the Collection Browser Widget

Advanced-Search-Powered Reference Editors

Features

Sass Support in Backoffice and Backoffice Modules: Sass - Syntactically Awesome Style Sheets - is a language that allows to style applications using extended css syntax. While it is fully compatible with plain css, it allows the developers to use variables, mixins, nested rules, and other techniques to write maintainable and extensible stylesheets.

Grid View in the Collection Browser Widget

For visually-rich objects - like Media or Products - the Collection Browser Widget offers the new mold that allows to expose the visual representations of the browsed elements. The new mold offers configurable tiles to display the image along with optional preview (important for large images) and a description.

Advanced-Search-Powered Reference Editors

The mechanism of search in reference editors is now extended to use the Advanced Search Widget along with the Collection Browser Widget to allow the user to express queries of higher complexity and browse the results using any of the available molds (including the newly-introduced Grid View).

Platform

In this release, the Platform area includes mainly library updates and smaller improvements:

Spring Library Update - Library upgrades for Spring

Target Price Discounts - Calculation has been given Target Price discount values

Europe1 Product Price Settings at Entry Level - Europe1 product price settings can be overridden at entry level

Hybris to Hybris Sync logging added

Distributed Processes framework allows to implement status information

Details

Spring Library Update: In this release, Spring 4.2.x and Spring Security 4.0.x have been moved to keep up with recent Spring evolution. Please note that the Spring Security update may require XML configuration changes.

Target Price Discounts: In addition to relative and absolute discount values from this release, cart and order entries allow to add a new target price discount value. By this, the discount value specifies the target selling price rather than a (relative or absolute) reduction. With this release, it's becoming easier to implement use cases like "Sell for 9,99€ regardless of the current base price" since it relieves project developers to manually calculated discounts.

Europe1 Product Price Settings at Entry Level: Now, cart and order entries offer attributes to override Europe1 product settings like price, discount, or tax group. If specified, they take precedence over the regular settings stored at the product. This will ease the implementation of use cases when products shall be sold in special contexts, e.g. when within a bundle.

SAP Integrations: SAP integrations provide a framework for connecting the omni-commerce capabilities of SAP Hybris Commerce with other SAP products.

SAP Back-End Integration: SAP S/4HANA and SAP ERP

SAP back-end integration provides a framework for connecting the omni-commerce capabilities of SAP Hybris Commerce with other SAP products.

What's New

The following features are new in this release:

Support for third-party vendor sourcing when using Order Management for SAP Hybris Commerce

Increased feature parity between SAP S/4HANA and SAP ERP

Replication of promotion discounts from SAP Hybris Commerce to SAP S/4HANA or SAP ERP

SAP Back-End Integration: SAP CRM

SAP CRM back-end integration allows you to leverage SAP CRM functionality for use with SAP Hybris Commerce. In addition to CRM-specific features such as service contracts, service requests, service order, product registration, return order integration, and the Interaction Center, SAP CRM integration enables similar order management scenarios as SAP ERP integration.

What's New

The following features are new in this release:

Replication of business agreements

Return order enhancements for B2B orders

Complaints management from Hybris storefront

Invoice generation from SAP CRM

Service contract enhancements

Service ticket enhancements

What do you think? Do you - like me - believe that version 6.2 makes Hybris Commerce the strongest ecommerce platform out there? Let me know by dropping a line at info@knacksystems.com.
Please note: The features detailed in this blog post are based on inputs from Hybris release documents and accurately represent the features available with the upgrade.

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Is SAP Hybris Commerce the Best Thing Yet To Hit the E-Commerce Market?

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There are only a few industries where the lack of timely technology upgrades isn't threatening the business itself. That's a pretty scary thought, right? Well, don't panic just yet - 'cuz the best way to avoid getting into a soup due to this is to - yes, just get those essential upgrades done.

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Hybris E-commerce Services by Knack Systems

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Hybris E-commerce Services by Knack Systems

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Hybris ecommerce platform enables you to migrate your existing store to a more advanced platform or create a new store using it. This advances it among the leading enterprise ecommerce platforms in the world, especially in the European market.

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Hybris is one of the cutting-edge platforms available to online businesses today. It is an enterprise-level ecommerce software suite with B2B and B2C store functionalities. With the hybris ecommerce platform, you can migrate your existing store to a more advanced platform or create a new store using it. Over 2,500 websites are now using hybris, which currently handles more than 500,000 orders and over 20 million product SKUs daily. This makes it among the leading enterprise ecommerce platforms in the world, especially in the European market. With this platform, you can host your own website by using the software or consider a cloud-based or hybris-hosted solution. Either way, it grants access to different sales channels, like in-store, mobile, B2B, and B2C access. These three tips should help you make the most of hybris ecommerce for your business:

1. Use Data Hub to merge your data from non-SAP and SAP systemsData Hub is designed to integrate SAP systems with hybris, but it can be used to merge and integrate data from other systems too. Doing this can provide your business with a centralized data load process that will make it easier to test data loads frequently. You can configure Data Hub to publish merged data and set it to multiple QA and DEV systems to save time too.

2. Use the Assisted Service Module (ASM) to provide customer supportCustomers may not know how to use the storefront, resulting in frustration and customer churn. hybris ASM was introduced in Version 5.4 for the B2C Accelerator and extended to the hybris Version 5.7 B2B accelerator to allow customer service representatives to log into the storefront to observe customers' actions and what customers see. This way, the CSR can guide customers through the online store and help them look up products and check them out.

3. Get hybris from a reliable and experienced providerChoose a Silver Regional Implementation Partner that is recognized by hybris itself. Seasoned providers have more than eight years of experience in implementing SAP web shops, making them qualified to implement and integrate functional areas like campaign management, marketing, and customer experience and optimization. You can rely on the same provider for advice and tips on usage, as well as custom applications development and support. They can help with systems integration and architecture planning too.

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Three Ways to make your hybris Ecommerce Platform More Productive

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Hybris is one of the cutting-edge platforms available to online businesses today. It is an enterprise-level ecommerce software suite with B2B and B2C store functionalities. With the hybris ecommerce platform, you can migrate your existing store to a more advanced platform or create a new store using it.

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Retail Marketing Services by Knack Systems

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Retail Marketing Services by Knack Systems

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An omni channel commerce platform helps you engage with every customer anywhere and at any time, through any device. SAP Hybris commerce on-premise and Cloud are examples of platforms that can help you understand and engage customers in all stages of the commercial experience.

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One of the keys to a successful business is the ability to offer your products and services through multiple channels. This means your business is not restricted to a single platform (i.e. online), but you should be able to make it available through mobile, on-site, and via social media. To make this possible and effective, you will need an omni channel commerce platform that is highly scalable and versatile for retail marketing. SAP Hybris is an example of a good omni-channel
e-commerce platform that can help you manage sales in all your channels and integrate them together to boost the sales capability of your business.

There are many benefits to using an omni channel commerce platform. One of the most significant advantages to it is the integration of analytics and communication. With more channels to communicate, you should be able to acquire information on your customers and you can use that to tailor experiences and product offerings to their needs. Analytics lets you quantify, understand, and review the way you engage customers. With an omni channel commerce platform, you should be able to acquire customer data in real-time and offer relevant products and services to them.

An omni channel commerce platform lets you engage and transact with every customer anywhere and at any time, through any device. SAP Hybris commerce on-premise and Cloud are examples of platforms that can help you understand and engage customers in all stages of the commerce experience. The versatile platform is ideal for both B2B and B2C needs, and provide a comprehensive approach that lets you integrate your existing systems with it, while making sure that it can keep up with the changes in the market.

With an omni channel commerce platform, you can easily showcase your services and products and provide a more personalized and relevant experience to customers. This way, you can encourage customer loyalty and repeat transactions with them. The best platforms let you consolidate and control information on product content from a centralized location, while following customers throughout their journey to ensure that they always get relevant and rich content.

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Omni Channel E-Commerce Platform - The First Step to Successful Retail Marketing | Knack Systems

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One of the keys to a successful business is the ability to offer your products and services through multiple channels. This means your business is not restricted to a single platform (i.e. online), but you should be able to make it available through mobile, on-site, and via social media.

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SAP Fiori is a pre-packaged solution offered by SAP, which consists of apps based on SAPUI5. Companies that use the solution can vouch that it provides a simple and easy user experience.

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In the recent past, Towers Watson, a leading global advisory firm, conducted a survey and concluded that businesses guided by an employee value statement are five times more probable than others to have committed employees. What's more, these businesses are twice more predisposed to perform considerably better than their competitors financially.Reshaping your employee experience in tandem with the customer experience is in your best interest to create such employee-centric culture in the organization.

So, the first step to take in this direction would be to send employees consistent messages, assure them of personal data protection, and - most importantly - provide them with intuitive business applications designed to suit their style of work. At my company, we take care of all this, and for the latter, we depend on SAP Fiori - a solution the user experience of which has been acknowledged for its superior design.

But, what is SAP Fiori?

SAP Fiori is a pre-packaged solution offered by SAP, which consists of apps based on SAPUI5. Companies that use the solution can vouch that it provides a simple and easy user experience -just what your employees would appreciate. Fiori supports frequently used SAP functions across different lines-of-business and works seamlessly with different devices such as laptops, tablets, and smartphones.

A list of issues Fiori solves

Over a short period of time SAP Fiori UX has greatly bolstered its scope. Today, I see Fiori helping many businesses solve issues such as:

1. 1. Mobilizing key business functionalities quickly and easily

2. 2. Catering to demanding employees and other users who expect the same kind of user experience they get from consumer-grade applications

3. 3. Accommodating the demands of executives and managers who want a consolidated view and intuitive UI for viewing Key Performance Indicators (KPIs)

4. 4. Mobilizing important workflows for managers who can then approve important workflows on-the-go

Exploring the key benefits of SAP Fiori

Based on my conversations with customers and also from my SAP Fiori specialist peers,following are some of the benefits that SAP Fiori brings to the table.

o Intuitive UI: Does this benefit sound familiar when I mention SAP Fiori? Probably so, as the industry often correlates Fiori apps with their easy-to-use, intuitive UI.You would always prefer a UI where the end user does not need the help to figure out how the application works, and this is where the Fiori app fits in. Adding to the benefit is the fact that the whole UI is made with the user-first approach.

o Lower training costs: That's exactly what an intuitive UI will enable as it trims down the time to train employees and perform tasks. The user-first approach ensures that there are fewer chances to mess something up, which means less time resolving issues.

o Better adaptability: With an ill-planned UI/UX experience, one can always anticipate unsuccessful implementations. But yes, the concept behind the Fiori app experience is to attract userswith its well-planned UI. An ill-planned UI/UX experience will instantly repel users while an intuitive UI helpsincrease productivity.

o Low TCO: Fiori apps come in a pre-packaged solution with reduced/no license fee, thus reducing the initial acquisition and long-term SDLC costs.This means a lowered TCO.

o As Fiori is built on open web standards such as HTML5, JavaScript, jQuery, and CSS3, these apps guarantee:

- Easy deployment

- Non-Requirement of client software (as the apps are browser-based)

- Easily extensible options

o Mobile-Friendly: The primary hurdle in today's age is meeting the ever-increasing mobile traffic accessing sites.This hurdle is overcome by Fiori as its design language is based on Responsive Web Design.Hence,Fiori apps are capable of rendering themselves to be compatible with their consumption device. Furthermore, you encounter fewer challenges with these apps as they are perfectly scalable and usable on mobile, tablets, and desktops.

Setting up SAP Fiori

Here are some tips to help you configure your CRM Fiori system. I'll also show you how to activate at least one CRM Fiori app.

1. 1. Before you begin, check for the minimum requirement to run SAP Fiori. As I wanted to activate the My Account application, I went to the SAP Fiori Apps Library to check for the minimum system requirements. The below screenshot shows you how the pre-requisites for the My Account application will be displayed.

2. 2. Install the My Account Application.

3. Complete the following two steps:

a) SAP_GATEWAY_BASIC_CONFIG: This step is needed for activating SAP Netweaver Gateway. Without this, the Gateway System would simply be unreachable.

b) SAP_FIORI_LAUNCHPAD_INIT_SETUP: This step is needed for activating basic oData services needed to run the Launch Pad. Without this, the Launch Pad App would result in an error.

4. Once the above steps have been carried out successfully, secure appropriate authorizations to configure the Launch Pad application. To do this, create a Fiori Admin User.

5. Next, launch the following URL based on your system settings:

https://<gateway hostname: port>/sap/bc/ui5_ui5/sap/arsrvc_upb_admn/main.html?sap-client=300&sap-language=EN

6. Now, let's create a new catalog. Follow the screenshots below to know how:

Note that in Step 2, I am choosing "Standard" as the option, since the Gateway system that I am using is local to the application server.

7. Once you click the "+" sign on the tile, the following screen appears.Select the tile template type.

1. 8. Choose "App Launcher # Static"

2. 9. Enter the information as seen in the below screenshot.

10. Now, we need to create a role in tcode PFCG. Follow the below screenshot to assign the newly created catalog to a new role.

1. 11. Assign this newly created role in your user profile in tcode SU01.

2. 12. Next, launch the LaunchPad to see the My Account Application.

3. 13. The My Account Application is available in the Launch Pad.We now need to configure the gateway server so it is able to find the relevant oData service (in this case CRM_BUPA_ODATA).

4. 14. Launch tcode /IWFND/MAINT_SERVICE and click on Add Service. Enter the system alias and locate the relevant service. Once identified, click on the Add Selected Service button.

1. 15. Now, validate whether the above service is active in tcode SICF.

2. 16. Once the above service is activated, initiate the Launch Pad application again and see if it works this time.

As seen in the above screenshot, the My Account application now works in the Fiori Launchpad.

I am currently planning the next post in the Fiori series. Meanwhile, I hope you enjoyed reading this post on Fiori Launch Pad Configuration. Now that I have you hooked on this solution, it's game on for your comments and questions. I look forward to responding to all of them!

Cheers,
Dhananjay

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How to Set-Up an Intuitive User-Oriented UI for Common SAP Functions: The Employee-Centric SAP Fiori Strategy

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In the recent past, Towers Watson, a leading global advisory firm, conducted a survey and concluded that businesses guided by an employee value statement are five times more probable than others to have committed employees.

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SAP HANA will be the new leading and central infrastructure component for all SAP applications in the near future as they have inherent architectural advantages over traditional databases.

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As an ABAP-er (a.k.a. someone who deals with the high-level programming language created by SAP), I have managed performance tuning and testing of SAP ERP systems for quite some time now. I have always observed that database management and analysis consumes a lot of my time with traditional processes due to the uncertainty about the level of complexity that the ERP system can handle. I know many in my line of work would completely understand what I am talking about. Now, I've found something that helps me work much easier, and so, I'll use this blog to briefly touch upon what it is and how it helps.

The Ever-Evolving Next-Generation Business Suite

What came to my rescue was SAP HANA. You might already know about this in-memory relational database management system. If not, consider reading up on a couple of other blogs I recommend from my colleagues: SAP HANA: A Business Case for Any Type of Organization and In-Memory Processing: The concept that will arm you with multiple performance advantages.

SAP applications - earlier - were fashioned to run on any DB application. But, I surmise, SAP HANA will be the new leading and central infrastructure component for all SAP applications in the near future as they have inherent architectural advantages over traditional databases. And now, SAP has released SAP BI on HANA, SAP Business Suite on HANA, and S/4 HANA as the next-generation business suite. To top it all off, SAP HANA has capabilities to process huge volumes of data in real time with its high processing speed. Tell me, what more can we ask for?

The Need for Testing

In my opinion, nothing in our technological world could be accepted and appreciated without performance testing. In the present-day tricky business landscape, system performance rules the roost.

SAP HANA's performance is based on comprehensive design elements such as in-memory data storage, cost-based optimizer, and efficient query execution components. You can imagine the level of complexity this infrastructure may involve. And, due to all this, performance testing assumes an important function. It necessitates data to be managed through more refined methods to accomplish superlative performance. I did initially have some doubts about HANA's scalability, until I could perform tests to determine that SAP HANA actions linear scalability with continuous performance at massive amounts of data.

SAP HANA empowers companies to augment business processes assaying humongous data volumes. Analytic views are where calculations and aggregations come into play. Data is required to consistently accommodate the demands of the storage architectures, so the aid made possible by the database can be most energetically exploited. SAP HANA is no different. It offers real-time processing of Online Transactional Processing Applications and Online Analytical Processing Applications to perform complex analysis and calculations on the actual transaction data set. We can never be certain about the change in behavior or usage of the application. Performance testing assures us that the application responds efficaciously to a growing number of business users and a swift boost in data quantities.

Some Tools to Help You with Performance Testing

SAP Loadrunner from HP: Facilitates the execution of tests and performs stress/volume test of the SAP solution planned to be deployed

ST03N Workload Monitor: The nuclear access point for evaluating performance issues in the SAP system

ST05: Affords the capability to scrutinize database select statements

SAT: The transaction name of the latest ABAP Runtime Analysis Tool

SAP HANA has transformed the conventional database platform capabilities with a single in-memory platform, so that it can utilize the features of a column-oriented DBMS. Performance is the most critical factor to prove the capabilities of the SAP HANA application and prevent the failure of mission-critical applications. Performance testing is required in SAP HANA as HANA offers fast processing of massive amounts of data.

In the near future, we can expect to see the migration of different SAP applications to SAP HANA from other database systems. And remember, the best use of HANA doesn't end with just performance testing; you can drive even deeper with performance engineering. But, I'll deal with that in a separate blog.

Want to subscribe to one of the most helpful tools for customer engagement and commerce? Sign up for our regular blog updates.

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S 4 HANA: A Quick Induction Into Performance Testing In SAP HANA | Knack Systems

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As an ABAP-er (a.k.a. someone who deals with the high-level programming language created by SAP), I have managed performance tuning and testing of SAP ERP systems for quite some time now. I have always observed that database management and analysis consumes a lot of my time with traditional processes due to the uncertainty about the level of complexity that the ERP system can handle.

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SAP ECC to Saas Services by Knack Systems

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SAP ECC to Saas Services by Knack Systems

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SAP Hybris Cloud for Customer, a new web service from ABAP uses SOAMANAGER in ECC which connects the ERP to SAP Hybris Cloud for Customer. The entire process follows the secure method of communication i.e. using SSL certificate-based HTTPS authentication. http://knacksystems.com/blog/multiple-constraints-for-integrating-sap-ecc-to-saas-crm-heres-why-its-still-all-good-for-sap-hybris-cloud-for-customer-users/

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The increasing Software-as-a-Service (SaaS) adoption of today is attributable to multiple reasons. One, the user doesn't actually buy the software and only rents it for as long as they need it. Two, it massively simplifies the IT model of the company. These are the top-most reasons I have been given by companies for why they opt for SaaS solutions more than on-premise ones.

However, I've often heard it said that SaaS solutions lack the off-the-shelf integrations with on-premise backends. It's an important thing to remember here that, indeed, complete business value can be actualized only when the whole nine yards of process integration is possible. And as someone who has worked with SAP Hybris Cloud for Customer (C4C) for most of his career, I know this is not a bone of contention for the solution's users - especially when it comes to its integration capabilities. Why do I say that? Here's a unique scenario that my team dealt with recently that will help you see what I mean by the above statement.
Tailoring integration to unique business scenarios
To start with, SAP solves the issues faced with SaaS solutions by offering off-the-shelf integrations with backends. This enables the efficient integration of SAP Hybris Cloud for Customer with SAP CRM or SAP ECC.

If "off-the-shelf" is not something that works for you, then the way to go is SAP HANA Cloud Integration (HCI) or Process Integration (PI. Utilizing SAP's own cloud-based integration platform does make everything so much more secure - a definite plus for those of us who stress on network security.

However, while HANA Cloud Integration is a foolproof method for most scenarios, it is also possible to work out other unique workarounds that are better suited for specific situations. For this, you have to first take into consideration the unique requirements of your network, the time available to complete the project, the number of resources available for the task, and so on.

This is exactly what we did when we were approached by one of our customers with a unique challenge. They sell their products in various industries such as Engineering - (Construction, Industrial Marine, EP&C), Commercial - (Government institutions, retails) and Energy & Utility - (Oil & Gas, Petrochemical, mining). Most of the time, one representative deals with multiple accounts in various industries. They have processes to send invoices and other order information to their customer's contact email address so they capture the contact person information on Sales Order.

This becomes a more complicated situation than it appears to be because in SAP ECC, one contact can be aligned with only one account. Could we have utilized HANA Cloud Integration to counter this problem? Certainly. However, the customer had neither the time nor the resources to go the HANA Cloud Integration way. And of course, as it would have just created a lot of duplicate data. The customer did not want their processes altered either. All this totaled up to the need for a unique workaround. What would you have done in such a scenario?
There's no 'one-size-fits-all' concept in integration
SAP ECC does not provide standard functionality to capture the contact person assignment on multiple account so they had to capture it on SAP CRM previously and now on SAP Hybris Cloud for customer. In order to capture the contact person information in Sales Order, we built custom integration by which we were able to bring contact person from SAP Hybris Cloud for Customer to SAP ECC and store the information in Sales Order for further processing. The customer had about hundreds of users and thousands of accounts. Not all the users had access to the accounts. How could the customer ensure that all users could obtain information freely on all these crucial accounts? Our team decided to approach the situation by providing a direct connection from ECC to SAP Hybris Cloud for Customer. We created a new web service from ABAP using SOAMANAGER in ECC and then called this web service in SAP Hybris Cloud for Customer. This connected the ERP to SAP Hybris Cloud for Customer - and the entire process followed the secure method of communication i.e. using SSL certificate-based HTTPS authentication.

Though this method can be used in similar situations, you would benefit to remember its one limitation - it doesn't allow you to document errors. So, while deciding on the process to follow to call your webservice, weigh your pros, cons, and priorities well before making the final decision.

This is just one of the many customization scenarios we worked out for a particular customer. It worked for their situation, but may not work for a different setup somewhere else.

If you think you have a lot of customization in your enterprise manager, and think integration would be quite tedious through SAP Hybris Cloud for Customer, why not get creative like we did? There's always an easy solution around the corner with SAP Hybris Cloud for Customer. If you have any questions on a particular scenario or are facing some sort of network security issues, don't hesitate to drop me a line in the comments section below, and I'll surely let you know what I think would be the best way to handle the situation. Happy integration!

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CRM for SAAS: Multiple constraints for integrating SAP ECC to SAAS CRM? | Knack Systems

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The increasing Software-as-a-Service (SaaS) adoption of today is attributable to multiple reasons. One, the user doesn't actually buy the software and only rents it for as long as they need it. Two, it massively simplifies the IT model of the company.

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SAP Hybris C4C Secure Services by Knack Systems

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SAP Hybris C4C Secure Services by Knack Systems

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SAP Hybris C4C is a secure cloud-based CRM software tailored to complement various business processes. In its broad portfolio, C4C includes sales, customer service, and social CRM.

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Several years ago, I started thinking about how to forge strong customer relationships to support our company's business processes. Given so many CRM solutions in effective Customer Engagement and Commerce (CEC) programs, it's imperative that everyone involved knows to identify the best solution that meets the specific needs of their business.

I originally started working with SAP Hybris Cloud for Customer (C4C) a few years ago in the quest for one of the best-suited solutions to solve our business needs. Though progress has been made by most CRM solution providers, many organizations still continue to use this trusted CRM solution to create and sustain business opportunities. Let's explore the reasons for this.

Choose the right CRM variant combo for your business

SAP Hybris C4C is a secure cloud-based CRM software tailored to complement various business processes. In its broad portfolio, C4C includes sales, customer service, and social CRM. Conjointly, these CRM variants assist teams to shape strong personal associations that accelerate customer engagement across channels. Analyze the benefits these solutions provide, and you'll see that SAP Hybris C4C provides abundant anticipative vision, spotless execution, and significant customer experience appropriate for contemporary business requirements.

You may wish to have C4C for your business for the abovementioned benefits or for the smooth customer experience it provides across all communication platforms - in-person, telephone, online, social media, and mobile devices. At any rate, you'll have the Hybris C4C cloud-based CRM application allowing you to:

Gather sales, service, and social engagement in a unified SaaS CRM system

Gain a 360°-outline of clients to appreciate their needs

Benefit from real-time client analytics and vision to refine engagement across channels

Utilize the omni-channel service features

Operate business anyplace, at any moment, on any device with a mobile-first approach

Profit from economical and subscription-based cloud CRM solutions

Avail out-of-the-box pre-packaged integration features for SAP ECC using HANA Cloud Integration (HCI)

Help your teams improve your business

What do you think about the fact that SAP Hybris C4C Sales, Service, and Social are packed with numerous features to grow the business? I think it's quite attractive for businesses as it helps these teams to focus on improving the business, while providing CRM connectivity anywhere, anytime, and on any device. The features I am talking about include:

Account, Contact, Activities, leads, Opportunity, Forecasting, Visits, Quotations, and Order functionalities

Modern UI interface for the 21st century including powerful search capabilities

Real-Time analytics with dashboard, forecasting, and reporting

Integration with ECC, CRM, BI, and BW

Out-of-the-Box mobile apps with no additional cost, easy to download and use with smartphones, smartwatches, tablets, iPads, iPhones, and iWatches

Fully featured sync capability for groupware using Microsoft Outlook, Gmail, and Lotus Notes

Extended features such as collaboration tools (Jam, Social) and personalization (Flags, Tags, and Self)

Powered by mobility for anytime, anywhere CRM access using mobile devices such as phones, tablets, and smartwatches

Leverage Sales, Service, and Marketing functions

In today's competitive landscape, organizations use multiple software to increase their sales and productivity and provide rich services to customers. And the employees? They always seek mechanisms that can provide a single point of access to all relevant data. This kind of analysis for the right mechanisms is also time-consuming. SAP Hybris C4C provides the rich capability to bring all solutions together at one place to facilitate data analysis and help improve sales and service.

Through the rich reserve of adapters and integrations made available for SAP C4C users, organizations are assured of a 360°-view of customers. By integrating SAP C4C with third-party applications such as Marketo, Jam, InMind, Ivy Mobility, Revegy, and many more, customers don't need to spend time on manually gathering information from different applications. All information is made available in a single view. Some of the adapters mentioned in the above picture and their integration with C4C is available to organizations using API as well as mash-ups.

Streamline customer engagement activities by utilizing available functionalities

The approach followed by SAP Social and Service to optimize customer satisfaction utilizes the following features:

Fully packed with various functionalities such as Email Response Management, Service Request, Field Service, Deal Desk Execution, Employee Help Desk, Routing and Escalation, Workflows, and so on

Omni-Channel service platform to provide customer service with various channels such as phone (CTI), email, chat, SMS, web self-service portal, branded communities, and social media (Facebook and Twitter)

Solution Finder and customization to enable integration with knowledge-based applications such as MindTouch

SAP stores data securely in cloud-based applications running on their own data centers located in Australia, Germany, and United States. Customers can choose the data center in which their solution runs. This enables data integrity security, communication security, network security, and so on.

My team has experienced the efficiency with which SAP Cloud solutions manage business information from clients' key business processes, while conforming to superlative security and quality criteria. How do these solutions do that?

The business data is stored securely in SAP data centers

Customers share physical hardware but their data is separated into tenants

Users who require access to the business data must authenticate themselves, and their identity must be verified by user and access management

Secured data, assured mobility

Customer data always belongs to the customer. They can access the SAP Cloud solution through the following channels:

Desktop computers

Portable computers

Mobile devices

The data centers that support SAP Cloud solutions incorporate multiple safeguards for physical data security and integrity. They also provide high availability of your business data, using redundant networks and power systems. In a nutshell, this can benefit your business by ensuring:

Asset protection and data integrity

Power backup and redundancy

Restricted physical access

Communication Security

Network Security

The security of customer data and the assured mobility, powered by various functionalities of SAP Hybris C4C, gives confidence to businesses to use the application to grow their business.

How do you utilize your CRM solution to form healthy customer relationships to strengthen your business processes? Drop me a line below and let me know!
Want to stay on top of trends in CRM and other customer engagement and commerce strategies? Subscribe to receive daily or weekly updates from our in-house team.

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SAP Cloud Computing & Business Solutions (Marketo) Integration: Learn how SAP Hybris Cloud keeps your business growing | Knack Systems

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"What solution does our business need to be successful with customer relationship management?" Several years ago, I started thinking about how to forge strong customer relationships to support our company's business processes. Given so many CRM solutions in effective Customer Engagement and Commerce (CEC) programs, it's imperative that everyone involved knows to identify the best solution that meets the specific needs of their business.

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A cloud customer relationship management (CRM) platform can be one of the most crucial services for a small business that does not have its own IT staff, hardware, or servers. Investing in cloud CRM can help grow a small business and increase its ROI.

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A cloud customer relationship management (CRM) platform can be one of the most crucial services for a small business that does not have its own IT staff, hardware, or servers. Investing in cloud CRM can help grow a small business and increase its ROI. Cloud CRM is versatile for companies that require a reliable and secure means to store and access data and gain insights and information on how to improve customer relations. Here are three ways to use a cloud CRM effectively in a business:

Take advantage of cloud CRM's flexibility - The platform can easily be tailored to the unique needs of a business. A small business is likely to choose a CRM system with only the features that they need in the present while making sure that they are relevant to their requirements. But when the business grows, it may need highly advanced modules, new features, and more capacity-all of which can effectively be achieved with cloud-based CRM. The platform can easily be updated to satisfy the evolving needs of a business.

Determine your needs - To pick a good cloud CRM and to effectively use it, you need to analyze and determine exactly what your business needs are. This way, you can be sure that the platform will help you streamline the customer database, provide a complete overview of how your business interacts with customers, and provide you with real-time insights of sales opportunities.

Improve customer service - Cloud CRM may be the solution to automate task management processes such as closing sales deals, following up on leads, and making sure that your business is delivering good or better service. This way, you can reduce downtime, increase your productivity, enhance customer retention rates, and reduce or avoid customer attrition.

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3 Ways to Use Cloud CRM Effectively In Business

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A cloud customer relationship management (CRM) platform can be one of the most crucial services for a small business that does not have its own IT staff, hardware, or servers. Investing in cloud CRM can help grow a small business and increase its ROI.

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SAP Signature Management helps you to send documents for signature from within the SAP C4C Quote. In order to send the documents for Signature, search and open the Sales Quote from which you want to send the documents

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If you belong to the companies of today that believe in keeping things "current" and automate most processes and systems, you would have learnt that - despite the company's best efforts - the most important transactions end on paper. A large percentage of companies still rely on time-consuming devices such as scanners, printers, and fax machines to get that last bit of paperwork signed off. The same trend holds true for processing tax documents, bank documentation, and human resource records. What are the challenges you face due to the lengthy deal closure process caused by the manual process involved?

Poor and inaccurate visibility into the documents and their status

Lack of document security

Quick Hits as well as Long-Term Results

There are several reasons why several businesses are now reporting that their organizations are more successful with SAP Signature Management by DocuSign. For starters, it allows users to send a document for signatures from within SAP Hybris Cloud for Customer (C4C) Sales Quote. And to make things easier, the DocuSign add-on is available for download on the SAP Service marketplace from where businesses can download it and thereafter enable the integration of SAP C4C and DocuSign.

What's more, C4C users can send the document for signature and track the status of the record from within SAP C4C Sales Quote object and get back the signed documents (signed PDF as well as COC i.e. Certificate of Completion) in the attachment section of the Sales Quote record in C4C.

Improve Productivity

With the help of the SAP C4C/DocuSign Integration add-on, you can send documents from the Sales Quote Object of SAP C4C via a one-click process i.e. clicking on the "Send with DocuSign" button

You can witness improved productivity due to the elimination of manual paper-based work, as everything gets automated by the Signature Management system and gets managed in the Cloud

You can automatically convert Sales Quote content into a PDF format using the Signature Management system and also send the PDF to the customer using the "Send with DocuSign" functionality

Once the required action has been completed on the document by the customer, you can automatically retrieve the signed document in the C4C Sales Quote object as a signed PDF document along with the COC (Certificate of Completion) - all at the click of a button

You can track the status (i.e. Sent/Delivered/Completed/Declined, and so on) of the envelopes/documents from a single location i.e. in the Quote Object of SAP C4C

Improve Visibility

You can track the status of the documents at every stage of document handling, right from sending until document sign-off" from within the SAP C4C Sales Quote

You can be assured of clear visibility into the details of the recipients of the documents and also if they have received/declined/ signed the document from within the Sales Quote Object in SAP C4C

The add-on also sends out notifications to the customer via email once the document has been completed/declined/voided (by the user)

Increase Revenue

With this solution, your business can reduce operational costs by removing manual paper-based processes, thus helping reduce cost and increase revenue

How you benefit - In a nutshell

Send documents for signature with a single-click process i.e. "Send with DocuSign"

Close deals faster with Digital Signature Management

Track the progress of deals via status management from within SAP C4C

More visibility into the process, i.e. Tracking and status management

Get all the documents (PDF and COC) back to SAP C4C

Remove paper-based manual work and enter the Cloud

Delight your customers with the ease of signing documents anywhere , anytime, from any device

Secure, electronic, and digital signatures recognized worldwide

Pre-requisite (Create an Account in DocuSign Demo)

Customers need to create an account in DocuSign demo by following the below URL:
https://www.docusign.com/developer-center
Thereafter, they have to click on the "Create Sandbox Account" button and enter the required information to create the account in the DocuSign demo server.

Note: These are the steps for creating a demo account. You'll need a production account to send live documents. Do you need a DocuSign production account? If so, don't hesitate to contact your SAP Hybris account executive and they'll help you set the account up in no time at all.

How to Enable SAP C4C/DocuSign Integration

1. Log into the SAP Service marketplace - SAP has made the download available here

2. You would need to download the solution from the Service Marketplace

3. Thereafter, you would need to raise an incident with SAP requesting them to generate an MCS key. The subject line of the incident should state "Forward to Customer Infrastructure Support Team"

4. In response to this, SAP will generate the MCS key and provide it to you

5. As the next step, you can install the file downloaded in Step 2 onto the SAP C4C tenant, using "SAP Cloud Applications Studio." During this process, enter the MCS key obtained in Step 4, when prompted

6. Once this add-on is installed in the SAP C4C instance, customers need to activate this integration while Scoping

1. Login to SAP C4C

2. Navigate to the "Business configuration" Work Center

3. Select "Implementation Projects"

4. Click "Edit Project Scope"

5. In the "Project Scope" wizard, click "Next" to move to step 4: "Questions"

6. Expand the Scoping Element and go to Sales -> New Business -> Sales Quote and select the question: "Do you want to Integrate DocuSign Solution with the Sales Quote?" to activate the DocuSign and C4C integration (see image below)

7. Click "Next" until confirmation is received

Now, you are ready to get started...
Sending documents for Signature with the click of a button from the Sales Quote object

Select a Sales Quote

With SAP Signature Management by DocuSign, you can send documents for signature from within the SAP C4C Quote.In order to send the documents for Signature, search and open the Sales Quote from which you want to send the documents.

Set Recipients and Documents for the Quote

Recipients i.e. customers/prospects/contacts will be picked up from the "Parties involved" tab of the Sales Quote record and can be asked to sign the documents in the envelope. The SAP C4C administrator can change the setting so that only the Primary Contact or All (All contacts including customers) for the record is added as a recipient or all records are added. Check with your C4C administrator if you have questions regarding the settings.

Add the attachment (i.e. Partnership Agreement.PDF or NDA.PDF or Contract part 1, and so on) under the attachment section of the Sales Quote, which needs to be sent to customers for signature.
When sending from a Quote, the number of documents attached depends on the settings for your account. If your administrator has selected the "Include All Attached File(s)" option, then all files will get attached i.e. Partnership Agreement or NDA or Contract part document and so on. Check with your C4C administrator if you have questions regarding the setting.
Based on the Admin settings, the sales quote PDF will be generated and attached to the attachment section of the sales quote as well as sent to the customer for signature.

The "Send with DocuSign" button in the Quote Object

Click the "Send with DocuSign" button from within the Sales Quote.

A new window with the DocuSign tagging page opens and a DocuSign envelope is created.

Tag and Send Your Documents

You can modify the envelope by clicking " To" to add, remove, or modify recipients or clicking " Message" to change the e-mail subject and message, or Clicking " Documents " to add or remove the documents from the envelope.

Send

Click Send to send the document for signing form within the DocuSign Tagging/Console View. You have successfully sent the documents for signature via DocuSign. You can track the status of the envelope by opening the Sales Quote in C4C and looking in the DocuSign tab/section.

Once the envelope is completed, the signed documents are posted back to the Sales Quote record as a PDF along with a COC (Certificate of Completion) that can be found in the attachment section.

Simply put, the SAP® Signature Management application by DocuSign helps you digitize paper-based tasks and control them in the cloud. What's important is to identify it as one of the exclusive digital signature management solutions that firmly mechanize functions, accumulate information, accept payment, and acquire legally conclusive signatures from any location around the globe, allowing you to do business more expeditiously, decrease costs, and satisfy customers.
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The Power of a Single Click in SAP Signature Management by DocuSign

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If you belong to the companies of today that believe in keeping things "current" and automate most processes and systems, you would have learnt that - despite the company's best efforts - the most important transactions end on paper.

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SAP Solutions for Health Care by Knack Systems

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SAP Solutions for Health Care by Knack Systems

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With SAP, healthcare organizations can reduce risk and boost the reliability of their solutions. It provides the methodologies, content, and tools healthcare enterprises need to measure, design, enhance, control, and analyze their business and the way they are running it.

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An organization that is part of the healthcare industry needs a reliable application that can grow with it and support its goals to provide the highest-quality and personalized experience to its clients and patients. SAP software solutions are just what healthcare organizations need to achieve those goals. SAP for healthcare provides a state-of-the-art software solution that is flexible and can be customized to the specific challenges, processes, and standards of the industry. The solution comes with industry-leading and comprehensive features that can be designed based on how the healthcare facility operates. That way, the organization can achieve enterprise-wide visibility, which is crucial for making informed decisions, especially in critical areas.

SAP software solutions can boost the operational efficiency, control costs, and mitigate risk in a healthcare organization, while enabling innovative patient services and business models. Each solution is supported by SAP NetWeaver, a powerful application and integration platform that delivers tools that enrich functionality and efficiency throughout the organization. SAP enables healthcare organizations to adopt and implement best practices in CRM. SAP itself has more than a decade of experience in working with healthcare industry leaders and major providers around the world.

With SAP, healthcare organizations can reduce risk and boost the reliability of their solutions. It provides the methodologies, content, and tools healthcare enterprises need to measure, design, enhance, control, and analyze their business and the way they are running it. SAP is scalable and can easily be integrated with existing CRM systems, making it a flexible investment that will neither be outdated nor become lacking even as the organization grows. This way, healthcare organizations can be confident in SAP's ability to help them deliver personalized and value-based care via digital transformation.

SAP software solutions enable information sharing in real-time between patients and healthcare providers. They support personalized interactions with patients in all stages of treatment, diagnosis, and prevention. Using SAP, healthcare organizations can achieve improved patient outcomes and the ability to provide cost-effective care, while maintaining a patient-centric approach.

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SAP Software Solutions for Healthcare Organizations

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An organization that is part of the healthcare industry needs a reliable application that can grow with it and support its goals to provide the highest-quality and personalized experience to its clients and patients. SAP software solutions are just what healthcare organizations need to achieve those goals.

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SAP Marketing Cloud Services by Knack Systems

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SAP Marketing Cloud Services by Knack Systems

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Hybris solutions, boost the quality of your contact center and lead generation strategies, and gain visibility into marketing data for making informed decisions. SAP Marketing Cloud service may help you track interactions in real-time, too.

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Integrating SAP Hybris Cloud for Customer with SAP Hybris Marketing Cloud can be a crucial driving factor for the success of your business. With this solution, you can save time and money associated with integrating and implementing Hybris solutions, boost the quality of your contact center and lead generation strategies, and gain visibility into marketing data for making informed decisions. SAP Marketing Cloud service may help you track interactions in real-time, too.

One of the strategies to make SAP Marketing Cloud more efficient to your business is by integrating the platform with Marketo. This way, you get a cloud-based application to work with your sales, marketing, and service systems. Marketo is known for providing feature-rich campaign execution and automation, content design capabilities, mobile marketing prowess, lead nurturing, and tracking functions. Seasoned developers of SAP CRM solutions can implement SAP CRM-Marketo application that can accelerate your revenue generation.

If you are considering SAP Marketing Cloud services, be sure to work with an experienced and certified company that is known to provide custom solutions that can improve your CRM systems. An effective SAP Marketing Cloud service should help you integrate Marketo and CRM business partner while enabling real-time visibility and campaign tracking. With Marketo, business and marketing operations can consolidate and automate data and complex processes with other systems. It enables direct automated messages to be sent to customers when certain actions are being conducted, too. Marketo integration should enable your team to publish content using the connector into landing pages to be distributed.

Silverpop is another platform that can be integrated with a SAP CRM solution. It allows you to enhance the effectiveness of your marketing efforts by helping you identify profitable leads through SAP CRM. Moreover, it lets you make and send unlimited targeted emails to your customers using the third-party solution from Silverpop.

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SAP Marketing Cloud Service Strategies for Successful Business | Knack Systems

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Integrating SAP Hybris Cloud for Customer with SAP Hybris Marketing Cloud can be a crucial driving factor for the success of your business. With this solution, you can save time and money associated with integrating and implementing Hybris solutions, boost the quality of your contact center and lead generation strategies, and gain visibility into marketing data for making informed decisions.

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SAP Hybris B2C accelerator by Knack Systems

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SAP Hybris B2C accelerator by Knack Systems

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The hybris B2C Commerce application is a particularly integral, omni-channel commerce offering that accredits you to convey an extraordinary customer experience along both digital and physical touchpoints.

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We live in an age where everyone is well-accustomed to purchasing goods online - better known as B2C these days. And success levels in B2C increase with the ability to maintain online stores. Maintaining stores becomes trickier when you have multiple stores to manage. What do you do to ensure flawless management in such a scenario?

How do firms that value speed-of-service play the eCommerce game?

To accelerate the time required for the go-to-market in the B2C process, the SAP Hybris eCommerce platform offers a solution known as the Commerce Accelerator! This solution suits organizations that prioritize speed and fits their needs perfectly.

Here is the high level architecture of the SAP Hybris Commerce Suite: This should give us a brief idea on the architecture of Hybris commerce.

And now, let me get you better-acquainted with the Hybris Commerce suite.

Layered Architecture:

Layer Name

Description

Cockpits, hmc, WebServices

This is where objects are represented in a way that an end-user can interact with them: such as add products to a cart, edit a product description, or set a password for a user account.

In this layer, it is possible to let a user perform an action Involving an object in the hybris Platform via a graphical user interface.

Service Layer Framework

Implements the Java Application Programmer'sInterface (API) for objects in the Hybris Commerce Suite, the hybris API.

Describes business object models. It is on thislayer that definitions of business objects (types) and their fields (attributes) are made via the items.xml items.xml file. Models are generated based on types.

Persistence Layer

Deals with abstraction from the database,caching, and clustering. You are not probable to achieve association with the Persistence Layer at all as it is entirely clear and does not need any specific communication from your end

Albeit not a layer of the hybris CommerceSuite, the database too is a valuable constituent in this overview: the database renders the data contained in the hybris Commerce Suite constant.

Why SAP Hybris Commerce (B2C Accelerator)?

The hybris B2C Commerce application is a particularly integral, omni-channel commerce offering that accredits you to convey an extraordinary customer experience along both digital and physical touchpoints.

For those companies whose needs are not unique and who need to get started quickly, the hybris Commerce Accelerator is a perfect ready-to-use solution. It is an omni-commerce tool that is absolutely customizable, allowing support for call-center, mobile, and order management. Simply rebrand one of the store front templates and use the hybris software to integrate with your order fulfilment system and payment service provider.

Key points:

Web pages can be managed via WCMS, and this can be handled by business users.

With SAP hybris Accelerator in place, you do not have to create brand new web stores, which would take ages to deliver with endless deadlines. In fact, there is a complete set of samples provided to users with the hybris commerce suite.

The hybris B2C Commerce Accelerator comes with the best internationalization capacity granting you the power to be omnipresent with a multi-site, multi-language, multi-currency experience.

As of hybris 5.7, you can now have both B2B and B2C stores running in the same hybris instance.

Interact with clients contextually and regularly across each touchpoint via the omni-channel solution.

Hybris B2C Accelerator Explained

As a SAP Hybris and Web Channel Consultant for a trusted firm, I've noticed that the ready-to-use web framework of the SAP hybris Commerce Accelerator has - without fail - empowered our customers to kick-start their implementations and readily frame and sustain the commerce solution.

Hybris provides two out-of-the-box sample stores along with other standard features: the Apparel storefront and the Electronics storefront.

B2C Electricals Storefront

The B2C Electricals storefront demonstrates support for:

Single shared multi-language/multi-currency storefront for the US and Japan territories

Product dataset: Electricals (classification product data)

Languages EN, DE, JP

Currencies: USD, JPY

Product catalogs: one shared, multi-currency/multi-language product catalog demonstrating Electrical (classification) product data. EN & DE translations supplied

Content catalogs: one shared, multi-language content catalog

B2C Apparel Storefront

The B2C Apparel storefront demonstrates support for:

Separate single-language/single-currency storefronts for the UK and Germany territories

Languages EN, DE

Currencies: GBP, EUR

Product catalogs: one shared multi-currency/multi-language product catalog demonstrating Apparel (variant) product data. EN & DE translations supplied

Content catalogs: two separate language-specific content catalogs

Cockpits:

Another interesting module in hybris is cockpits. You can maintain products in the product cockpit so that even if there is a need to modify the product description, you can accomplish it by virtue of the product cockpit without making a change to the code. Similarly, the solution has a CMS cockpit that allows marketing content to be updated without any dependence on the IT team.

HMC or BackOffice:

HMC or Backoffice is the single user interface where you can access stores, sites, products, users, companies, and catalogs. In short, it allows you to manage any kind of data from the same interface.

Features of B2C Accelerator:

Standard eCommerce content pages with WCMS integration for desktop and mobile with device detection

Full text search capability and integration with Apache Solr

Product details with stock availability indicators

Store locator with Google Maps integration

Customer reviews and Social Network integration

Persistent shopping cart with multiple checkout strategies

Guest and Express Checkout

Address Verification and Localized Addresses

Standard fulfillment or Buy Online Pickup In Store (BOPIS)

Customer account management and order history

Integration with payment service providers with Hosted Order Page (HOP) or Silent Order Post (SOP)

Integration with Customer Service and In Store channels

Reporting and analytics integration

Integration with hybris OMS and CIS

Latest Versions of Hybris Commerce Accelerator includes a responsive UI

A look at B2C Storefront:

Here are the homepage and catalog listing pages for the custom B2C application, which is running on the hybris 6.0 Commerce suite.

The content from the homepage is derived from the CMS cockpit. You can change or personalize the look and feel right from the cockpit.

Product Listing Page

Once the sample store (like the one in shown in the screenshot) is configured, you can browse through or search for products and place orders. In order to go the full mile with hybris eCommerce, you need to have a complete understanding on the hybris Commerce Suite.

Want to get constant value from Knack Systems on the hybris Commerce suite? to our free updates with insights, tips, and trends to help make your work easier and more successful.

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Hybris Commerce Suite: Know About SAP Hybris B2C Accelerator | Knack Systems

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We live in an age where everyone is well-accustomed to purchasing goods online - better known as B2C these days. And success levels in B2C increase with the ability to maintain online stores. Maintaining stores becomes trickier when you have multiple stores to manage. What do you do to ensure flawless management in such a scenario?

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Knack Systems is a regional gold implementation Partner for SAP Consulting . It is certified as a provider of quality services on SAP applications, and partners with SAP for its Services, Co-Innovation and Testing program. http://knacksystems.com/blog/the-hybris-sap-integration-what-hybris-with-sap-can-do-for-you/

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Implementation partners used to start from scratch when building integrations, but that changed with the hybris - SAP integration. The integrated solution provides a ready-to-use and standardized integration framework that links the multi-commerce capabilities of hybris Commerce Suite with SAP products, such as SAP hybris Marketing, CPQ, and ERP applications. This ensures that custom configurations are minimized, and integrations can be completed faster and at a more reasonable price. Through the hybris-SAP integration, businesses can have an all-in-one solution that integrates SAP back-end processes. Here are some of the integration options:

Transfer prices, master data, order documents, and stock level between SAP ERP and hybris using web services communication and hybris Data Hub.

Support for the integration of asynchronous order management for simple B2B and all B2C projects. Hybris with SAP can let you choose flexible scenarios by combining asynchronous and synchronous integration, and different scenarios can be deployed for different storefronts using a single platform.

Configure services and solution using the run time engine, SAP Configure-Price-Quote.

Integrate with SAP hybris Marketing to allow audience profiling based on what customers click. The same action enables personalization and segmentation, predictive analysis, and the ability to provide product recommendations based on how customers behave online and offline.

SAP CAR integration to access data from point-of-sales in the hybris Commerce Suite. Shopping data can be accessed by customers through their accounts.

Integrating Hybris with SAP will enable your business to save a lot of time and effort, resulting in reduced TCO as it minimizes the need for initial data migration, systems integration, and maintenance. It also simplifies IT training and increases the availability of resources. Ready-to-use integrations can make it quicker to market products. The platform provides experience-driven and predictive commerce strategies, which are accurate and consistent for a future-proof and effective customer engagement solution.

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Hybris Integration - What Hybris with SAP Can Do for You | Knack Systems

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Implementation partners used to start from scratch when building integrations, but that changed with the hybris - SAP integration. The integrated solution provides a ready-to-use and standardized integration framework that links the multi-commerce capabilities of hybris Commerce Suite with SAP products, such as SAP hybris Marketing, CPQ, and ERP applications.

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Visit the Website of Knack Systems and know more about SAP CRM services. For any query email them at info@knacksystems.com or call them at +1-732-596-0110.

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In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty challenging for my team. We had to help a firm overcome a number of pain points they experienced with the SAP CRM, particularly those associated with the Service Equipment and Install Base functionalities. While helping the customer out, I thought I could list down these pain points and how we countered them, as I believe they could work as a crystal ball for other firms as we move into 2017. So, here goes!

Challenge 1: Pain Points/Limitations in the SAP CRM Service Equipment functionality

Lack of quick overview of equipment information

Limited search criteria for efficient equipment search

Limited visibility of warranty info linked to equipment

Lack of capability to list equipments based on warranty expiry dates for follow-up actions

Registered product summary not available for field technicians

Mass data maintenance utility not available for equipments and functional locations

Inaccurate data on equipment location to be used for service processes

Automatic actions or update on equipments and install bases

Lack of operational reporting and dashboards for Registered Products and Install Bases

Solution to Challenge 1

Some of the above mentioned pain points have been addressed in SAP Hybris Cloud for Service solution as below.

1. SAP Cloud for Service enables user-friendly searching for a registered product with the ability to add all important data in result list to get a complete view

2. Multiple search queries are available for standard search in the case of registered products based on linked warranty information and responsibilities, which makes search quicker and easier

3. Registered Product PDF Preview (Summary) and Repair History

In SAP Hybris Cloud for Service, it is possible to generate a summary of the registered products. The summary will include information such as General Data, Address, Notes, Warranty Information, Involved Parties, associated Contracts, and Maintenance Plans details. Through this functionality, the field service technicians can get an overview of the registered products and the repairs done on them and carry this information when on the move and even when not connected to SAP Hybris Cloud for Service. This functionality was missing in SAP CRM service and many customers were looking forward to it in the new cloud solution.

4. Mass Data Maintenance for Registered Products, Installation Points, and Install Bases

In many business scenarios, there is a need to update service master data frequently based on changes in products, service organization structure, service history, and so on. Many SAP CRM customers were looking for an easy way to perform mass update of equipment and install base master data, which is now available as a standard capability in the SAP Hybris Cloud for Service solution.

5. Partner and Service Location Determination

SAP Hybris Cloud for Service has an out-of-the-box feature to identify the default product location from the ship-to-party address maintained with the registered product, which can be used in service processes. This needs to be enabled in project scoping.

6. Automatic Notifications, Field update, and Email for Registered Products and Install Bases using Workflow Rules

SAP Hybris Cloud for Service offers out-of-the-box capabilities such as Send Notifications, Emails, Messages, and Update fields based on different conditions and events for service-related business objects such as registered products, installation points, and install bases.

Business Benefits

Omni-Channel communication between internal and external service business users

Reduction in admin tasks to update fields at different levels of install base

Deeper 360-degree view of customer's assets, install base for reporting and tracking

Auto email communications between field service employees and back-office

Improved service operations with reduction in turnaround time for customer services

Workflow Rules Types

E-Mail [To trigger an email notification based on the defined condition in previous steps with email body as defined in the HTML template file]

Field Update [To update any standard or custom fields based on the required conditions]

Messaging [To send SMS messages]

Notification [To create a C4C notification based on the conditions defined and to the recipient group or employee]

Previously, customers used to develop their own custom solutions to fulfil the above business requirements.

7. Reporting on Registered Products and Install Bases

Cloud for Service offers out-of-the-box reports on registered products and install bases, which can be leveraged to configure reports and dashboards for customer-specific business requirements.

Challenge 2: Pain Points/Limitations in the SAP CRM Install Base functionality

Install base searches are not quick and user-friendly based on required attributes

Partner inheritance for lower level of install base structure

Lack of ability to maintain competitor's products in customer install bases

Lack of capability to create service order (service ticket) from install base view

Difficulty in managing equipment movement between customers and country border

Inflexible install base access restriction based on organizational attributes

No means for mass data update/maintenance for Install Base data

Inability to migrate equipment, functional locations, and install base in standalone SAP CRM systems

Solution to Challenge 2

SAP Hybris Cloud for Service offers the following capabilities to overcome some of the limitations of the SAP CRM install base functionality listed above.

1. Install base search queries based on responsibilities and organizational units

The following install base search queries can be useful for service technicians and service administrators to search and get quick visibility of the install bases and registered products for which they are responsible.

My Installed Bases - Employee Responsible

My Installed Bases - Service Technician

My Team's Installed Bases- Employee Responsible

My Team's Installed Bases- Service Team

My Territories Installed Bases

2. Involved Parties (Partners) Inheritance to Lower Level of Install Base Items

An install base can have multiple partners such as Customer, Employee Responsible, Service Technician, Service Technician team, and so on. Details of these partners should be logically inherited (applicable) at the lower levels of the install base items. This is in order to avoid partner maintenance at every level which is difficult to manage and not desirable for business users.

SAP Hybris Cloud for Service has the out-of-the-box capability where Involved Parties (Partners) maintained at the install base level are applicable to all items (lower levels) unless different Involved Parties (Partners) are maintained at the lower items. In SAP CRM, the logical inheritance of Partners and Address is supported for the lower level of the install base components but is limited to searches only.

3. Competitor Products Installed at Customer Install Bases

Competitor product information can be used for product recommendations and for cross-sell during service or sales processes. SAP CRM does not offer the capability to maintain competitor products at the install base. However, Cloud for Service comes with this functionality.

4. Create Service Ticket from Install Base Item Overview

The SAP CRM install base view has an assignment block with a list of service orders created for equipment or install base, but it does not allow the creation of a new ticket. In Cloud for Service, a ticket can be created from the registered product view or - when creating a ticket - the agent can search for a registered product and add it to the ticket.

Some of the information maintained in the registered product is carried over to the ticket, for example, location or party information.

5. Managing Install Base Movement Between Two Customers and Country Borders

In many service business scenarios, there is often transfer of ownership of registered products (equipments) between two customers. In these scenarios, it's critical for customer service departments to update customers and other partners at the install base top level and its lower level structure in order to reflect the correct customer ownership.

In the SAP CRM install base functionality, users need to manually update customer details on the top level of the install base and its lower equipment structure. This is a painful and time-consuming activity, specifically for businesses that often involve local customer equipment movement within regions, territories, and across country borders.

In SAP Hybris Cloud for Service, once users update the customer on the top level of the install base, it's possible to automatically update customer to all the items (lower level structure) by executing a standard function called "Update Customer of Items."

You can then check logs for a customer update on the "Items Logs" facet.

6. Flexible Access Restrictions for Install Base

In SAP CRM, user access to install base can be configured based on the authorization group, which is assigned to different categories of install bases. This authorization group controls the display, change, or create access for business users. But, often, customer service groups are divided based on different organization attributes and responsibilities that require different levels of access control for install bases.

SAP Hybris Cloud for Service has the following attributes to control user access to create, view, and update the install base.

Employee Responsible (Access Group - Employees)

Service Technician (Access Group - Employees)

Service Technician Team (Access Group - Organization)

Territory (Access Group - Territories)

Combination of Assigned Territories, Service Organization, or Employee

7. Migration of Registered Products, Installation Points, and Install Bases in Cloud for Service

SAP Hybris Cloud for Service has out-of-the-box data migration templates for registered products, installation points, and install base.

Takeaway: I expect a number of big brands to move to SAP Hybris Cloud for Service in 2017. The pain points presented by SAP CRM will be alleviated for most firms and the customer experience will be enhanced like never before as they take this step.

What trends do you expect to see in 2017? Let me know by dropping me a line at info@knacksystems.com.

Stay on top of the trends and your customer engagement and commerce program too! Subscribe to our blog posts.

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SAP CRM Service: Solutions to your SAP CRM Service Pain Points to Bookmark for 2017 | Knack Systems

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In what usually is a rather uneventful month for challenging projects the world over, December proved to be pretty challenging for my team. We had to help a firm overcome a number of pain points they experienced with the SAP CRM, particularly those associated with the Service Equipment and Install Base functionalities.

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Benefits of Hybris E-commerce by Knack Systems

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Benefits of Hybris E-commerce by Knack Systems

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Knack Systems offers various services for implementing SAP cloud solutions like SAP HANA, on-premise solutions and much more. Visit the website for more information and contact them at +1-732-596-0110.

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As more customers use multiple channels to engage your business, you will need an omnichannel solution that will make it easier for you to reach them. Hybris offers a reliable e-commerce platform that can help you target your customers and engage them regardless of the device they use. You can address the challenges associated with managing and running an omnichannel business using the Hybris e-commerce platform, as it provides a meaningful and consistent shopping experience to customers. The solution integrates all physical and digital customer touch points into one platform, including social media, online, point-of-sale, and mobile. Here are three important benefits of Hybris e-commerce for your business:

1. It is flexible - Hybris e-commerce can be structured to fit your business. Hence, it does not matter what industry you are in. The solution will help you create personalized, contextual, and relevant experiences for your customers to increase sales and conversion rates, while boosting brand loyalty. The platform is sturdy, safe, reliable, and customizable too. Its flexibility allows you to connect with customers-anytime and anywhere and on any device. Be sure to work with an experienced and reputable SAP Hybris Regional Gold Implementation Partner company so you can be sure that the solution can be perfectly tailored to your business. Look for a service provider that has at least a decade of experience in implementing SAP web shops and other relevant services.

2. Access everything in once place - As long as you are working with a seasoned SAP Hybris Regional Gold Implementation partner, you can be sure that they possess the skills to implement and integrate functional areas into your custom Hybris ecommerce solution. These areas include marketing, campaign management, and customer optimization and experience. In this manner, you only have to rely on a single platform for everything you will need to improve or launch your campaigns and marketing programs.

3. Boost your online sales - Hybris e-commerce can be handy if you have an online store. Use it to boost your web-based sales with a unified shopping cart for all your ecommerce channels. As a dependable and robust ecommerce suite, Hybris offers well-integrated solutions aiming to increase your online sales.

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SAP Hybris E-Commerce Platform Benefits | Knack Systems

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As more customers use multiple channels to engage your business, you will need an omnichannel solution that will make it easier for you to reach them. Hybris offers a reliable e-commerce platform that can help you target your customers and engage them regardless of the device they use.

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Knack Systems offers SAP S 4 HANA integration

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Knack Systems offers SAP S 4 HANA integration

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http://knacksystems.com/solutions/sap-hana/

Knack Systems have supported various organizations with their SAP S 4 HANA integration services. The teams of professionals can execute tactical needs without losing sight of strategic objectives, excellent interpersonal skills, and depth and versatility in SAP HANA technical competencies. Visit the website for more details.

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Knack Systems offers Marketo Integration Services

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Knack Systems offers Marketo Integration Services

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http://knacksystems.com/solutions/extended-crm-solutions/marketo/

Knack Systems’ SAP CRM-Marketo integration supports organizations with view prime, customized content across all your communication platforms between leaders and clients. Their SAP CRM integration with Marketo enables businesses to accelerate revenue generation. Visit the website for more details.

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Hybris Ecommerce Implementation by Knack Systems

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Hybris Ecommerce Implementation by Knack Systems

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http://knacksystems.com/solutions/hybris/

Knack Systems are an SAP Hybris Gold regional partner. The company has years of experience in implementation and integration of SAP eCommerce Platform in functional areas such as Customer Experience & Optimization, Campaign Management and Marketing. Visit the website for more details.

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http://knacksystems.com/solutions/cloud-solutions/cloud-cpq/

With an exclusive partnership with In Mind Cloud, Knack Systems deliver the best CPQ solutions, which is designed to make sales process better for businesses. Knack Systems are an Exclusive Value Added Reseller and implementation partner for Cloud CPQ Express and Insight Selling Suite in North America. Visit the website for details.

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http://knacksystems.com/solutions/cloud-solutions/

Knack Systems offer SAP cloud services, helping organizations in embracing SAP cloud marketing solutions to develop simple and efficient engagement with customers. The company is frontrunner in providing customers with latest, innovative solutions to keep them future ready. Visit the website for more details.

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http://knacksystems.com/

Knack System is a premium certified SAP consulting company. Their cutting-edge SAP solutions help businesses in enhancing the productivity of sales, service, and marketing resources of customer business. Visit the website for details.