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Today is my first day of SIEP. I went to the company office around 8.50 a.m. I have been given a little bit of briefing by the operation manager, Mr. Anthony Prakash about the company. He also introduced me to the other staffs. My daily routine will start at 9 a.m. until 5 p.m. My break time will be at 1 p.m. until 2 p.m. I also have been given some advice on how to be public friendly person as this is a company that doing services for travel and transports. We need to reply genuinely for the inquiries by the customers. Moreover, my colleague have teach me about on how to check online flight tickets and book them for clients. From a whole day of working i have learned that we need to be friendly to the customers and need to work efficiently in online websites.

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This day will be my second day of practical. Our work started at 9 a.m. as usual. As this is the first day of August, we need to closing the accounts for previous month. With the help of my colleagues I managed to do the accounts as my manager's wish. I also directed to do a list of cheque  that have been out for the business. After my lunch period overs I also do some invoices to the co-companies that they have to paid. From today's work i have learned

that how to do monthly accounts and semi-annual accounts for a running company. I also learned that how to make an invoice to the creditors. I hope this will help me in future. I would like to thanks my colleagues who help me well when I needed it most.

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Yeahh it's my third day of working. As usual our work started at 9 a.m. Today my first work was filling up the visa application forms to the customers who are going to India trip in coming weeks. With the help of my colleagues I able to fill up the forms correctly. Then I also do a name list of tourists who are going to Langkawi Island trip next week with their personal info for the use of company. Company uses the name list during the trip for checking is there everyone in the bus every time they moving from each destination. Then after my lunch break there are few customers came to the office to inquiry about the flight tickets prices for their upcoming trip. There are also some clients who are asking about the services we serve for a tour example transportation, accomodation, food and drinks, and also about the prices. From today's work I have learned that there will be many questions and doubts among customers and we need to answer it patiently. We cannot answer them rudely if they ask anything fishy.

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As usual I went to the office today at 8.50 a.m. After I reached there I cleaned my cabin. I arranged the files in my table drawer. At around 10.30a.m. there were a customer came to the office to inquiry about the Jakarta trip which had been planned on coming months. I able to answer their questions patiently and clearly. The customer were happy with our service and and said that she will probably join the trip. Then, after my lunch break I used to do some invoices to the companies that have business with us. We also need to do some file works. There were few clients who came to office for give their name lists for the upcoming trip. I also check the number of cheques that have been out for this week as tomorrow is our office in off. This are the work for today. Day by day I'm learning something new from my colleagues and manager. They have help me patiently during the working hours.

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Today is my last day work for this week. As usual I went to the office at around 8.45 a.m. After clean my cabin there were few tasks for me as requested by my operation manager. Firstly, I called some hotel to do confirmation for the bookings that have done before. I also had cancelled a booking because of injured customer who unable to join the trip as planned. After my lunch break I also had deal with some customers about their visa application. I have photostat their passports for our company reference. Then, I also had checked the name lists for the upcoming trips. We had to checked whether is everyone has submitted their passports. From today's work I have learned some new things about running a tour based company. I think this will help me in my future undertakings.

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Today is my sixth day of practical. This morning my work started with typing a booking letter for a trip to Langkawi Island. I have instructed by my manager to do a confirmation letter about the booking of Kuala Perlis Ferry with full details of number of passengers need to travel using that service. As per instruction I able to type the letter perfectly right. Then there were few phone calls from the customers regarding their tour that I had answered. There are also some customers who came to office to settle the payment for their trip. After taking the money from them I also had give the receipt to them. After my lunch break I had been requested to do a payment transfer confirmation letter by my manager. I have typed a letter to Myanmar worker about his salary that had been transferred to his account and request him to check it. From today's work I had learned on checking payment from the customers and make receipts for their payment.

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Work started at 9 a.m. I cleaned my cabin and started to do the name lists. There are some customers came to the office to settle their booking and trip payment. As usual I I after get the money from them I did an invoice and gave it to them as a prove of their payment. Then, I just have some little work in online which was I just post some photos and videos regarding upcoming tours as a promo in company official Facebook page. After my lunch break, I there was a customer for checking flight tickets. Because he wants a cheaper ticket, I able to do booking for Air Asia as it was the cheapest among other airlines. Then, me with my colleagues checked the price for flight tickets for fix the price for a new Dehli tour we going to held on October. From today's work I have learned on how to fix a price for a tour.

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Today morning as usual work started at 9 a.m. Around 9.30 a.m. the tour leaders came to the office with the tourists passports . I photostat the passports for the company use and fill up the visa forms by referring to the passports. I also do a name list of the tourists with their status, identity card number and passport number. I also checked whether is all of them had settled their payment or not. After my lunch break I had received some call from customers about their confirmation of their flight tickets. There also few customers were came to book vans and taxi services at our office. After the deal I confirmed their booking for two vans on coming Tuesday to Melaka. I received a total of RM 500.00 from the customer as advance booking payment. I had gave a tax invoice for them as a prove of their payment that I received. From today's work I became good enough dealing with customers.

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Today I arrived to office around 8.45 a.m. After cleaned my cabin I started to do my daily work as usual checking the emails n replying back if necessary. Then the tour leader came to the office with few visa application forms. I checked whether the forms were filled up correctly or not. After that I checked the name list of tomorrow's tour to Thailand.I checked their passports and also their identity card numbers. After my lunch break I continued my work with writing the white cards for the custom immigration departure for Thailand tour. It takes so long because there were 140 cards need to written. Its my first time experience doing all this and I have learned on how to arrange a tour in cheaper price by providing excellent services.

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It will be my last day of SIEP. As usual I went to the office at around 8.50 a.m. After I cleaned my cabin I started to check the e-mails that had received. After a while there were few customers came to the office  settle their vacation payment. After listing the number of cheques that have been out on the cheque book, I was surprised by my colleagues with a small cake and chocolates as it's my last day of work. After my lunch break I continue my work by calling our company agents for the confirmation of upcoming tours. I also have called hotels for confirmation of room bookings and ferry bookings. There are some clients came to check the flight ticket prices for booking. As it's my last day of SIEP my manager gave me a gift. And yeah my time over as a worker of Samudera transports and tours. I have gained so many experience from there which will help me in my future.