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Types of customer

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MR KNOW-IT-ALL

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He pretends to know as much as you do or at least pretends as if he does. Make sure you are checking the information because he could provide you fake information.

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Example:
Rickey Thompson was working in a call center in Amazon, while he received a call from a man who was upset due to the fact he haven’t received the camera that he asked from Korea. The website said he would received the package two days after he made the payment. However according to his story he made it one week ago.
He started talking about what the company polices says about those cases, he emphasized that if the company won’t give him as free he would demand them according what the laws says.

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MRS I HAVE ALL THE TIME ON THE WORLD LETS CHI CHAT

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loves to talk
Express personal experiences

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James Charles, is a customer representative from Avon, he gots a call from a woman who wanted to get some products for re-sell them, but then she started talking about her great-grandmother was working with Cyzone and that her husband had and accident at work and how he gets mad with his family because of a heritage.

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MR ONE WORD IS ENOUGH FOR A WISE MAN

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His answer are short and straight to the point.

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Example:
Ellen degeneres is a representative from cabletica who was talking with a man who wanted remove his subscription. He didn’t get too deep into his personal information and did not give a reason for going away. The conversation takes around 6 minutes.

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The easiest type of customer

Friendly and will let you decide

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Kylie was working in a beauty parlor when a woman got in, she told her that she was going to a party at night so she wanted something new she asked for suggestions at the first option that Kylie gave her she accepted without doubt then Kylie started giving her more options and she accepted all of them. At the end she let Kylie took the decision.