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1. Provide examples when meetings are considered as ineffective?
2. Describe the roles that are normally found in a meeting. Describe their functions.
3. How do meetings work to shape the organizational culture?
4. What is the connection between quality meetings and quality work?

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A meeting is when two or more people come together to discuss one or more topics, often in a formal or business setting, but meetings also occur in a variety of other environments.

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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There are many communication styles: aggresive, assertive & passive

How to be assertive?
1. Use 'I' statements
e.g.: 'I don't agree' vs 'You are wrong'
'I am treated unfairly' vs ' You are so unfair'

2. Say 'no' when you want to mean it.

3. Use words that convey a clear message
e.g.
Weak : "I would like it if someone could cover this meeting while I'm out on vacation.
'Stronger' : "I need someone to cover this meeting while I'm on vacation.

4. Fogging - when someone criticises you, you acknowledge something in their criticism that you agree with.
e.g. "I agree with you on how you feel about this, though let me explain...."

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How to show people that we are listening?

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How to show people that we are listening?

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1. Pay attention - gestures/eye contact /
2. Provide feedback - sharing points / agreement
3. Show that you are listening
4. Defer judgment
5. Respond appropriately

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1. Communication skills - verbal, non-verbal & Listening skills
2. Emotional Intelligence
3. Problem solving & decision making
4. Teamwork
5. Conflict resolution & mediation
6. Negotiation, persuasion & influencing skills

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Interpersonal skills are those we use every day to communicate and interact with others, including listening, speaking and questioning skills. They are the foundation for success in life.

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- Strong interpersonal skills will enable you to talk to and work with all types of people, including managers, coworkers, and customers.
-It helps you to develop relationships with people. Strong relationships with the people you work with will help you succeed in the workplace.

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5. LIFE EXPERIENCES
- Life experience of a person will create a different environment of  a communication where we express our emotions.
- Other than that, the vocabulary used to identify things and cadence we use to inquiry about things or express our opinion. For instance, someone who have more experiences with working environment place (senior in the office) will conduct the communication instead of junior because they have many things to share and expose.
- Another example is, the conversation also will bring us a lesson to improve our self and performance.

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3. EDUCATION
- different education background cause difficulty for someone to understand certain things. Example, accounting has its own specific words/terms and someone may not understand the terms. therefore, accountants need to use the simple words and also giving some example so it easier for the listeners to understand.
- for the intonation, need to slow down when explain so that someone have some space to digest the information.

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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A) SEMANTIC BARRIER
- understanding of words may differ from one person to another. One word can carry different meanings to people depending on their background.
B) CULTURAL BARRIER
- differences in race/religion/lifestyle/opinions/gender
- gestures/symbols that may differ from one culture
C) PHYSICAL BARRIER
- natural conditions that may hinder communication e.g. doors/walls/ technology/thunder
D) PHYSIOLOGICAL BARRIER
- physical condition of the sender & receiver e.g mute/deaf/loss of hearing/poor eyesight
E) PSYCHOLOGICAL BARRIER
- mental state of the sender & receiver disrupt the communication process.
- Emotions e.g anger/fear/nervousness /ego

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Celeste Headlee: 10 ways to have a better conversation | TED

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What are safe topics to start a conversation with someone you just met?
1. experiences
2. personal background e.g studying/working
3. food
4. common ground - personal connection, interests
5. current news

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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Find out the truth behind why fresh graduates are unemployed in Malaysia and learn what you can do to increase your employability!

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This chapter is focusing on communication. Can people be successful at work if they are only proficient and skillful in their technical areas of expertise?

Question:
What cultural practices can cause misunderstandings among fellow Malaysians during a conversation?