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If you need to cancel yesstyle order, it's essential to act quickly. Log into your account and navigate to the "Order History" section. Locate the order you wish to cancel and follow the cancellation prompts. Keep in mind that cancellations can only be processed if the order hasn't already been shipped. For further assistance, contact YesStyle's customer service for guidance.

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Summary of the process of receiving and completing the trip

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Summary of the process of receiving and completing the trip

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When receiving and completing a trip, the partner will perform the following 5 steps:

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Step 1. On the home page, choose 1 of 2 services you want to use

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Step 1. On the home page, choose 1 of 2 services you want to use

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2.  Rent a motorbike with a driver by the hour

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2.  Rent a motorbike with a driver by the hour

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+) 2 hours (maximum travel 30km)
+) 4 hours (maximum travel 40km)

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+) GrabCar 4 seats
+) GrabCar 7 seats

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4.  Car rental by the hour (GrabExpress Rent)            

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4.  Car rental by the hour (GrabExpress Rent)            

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GrabCar 4 seats:
+) 2 hours (maximum travel 30km)
+) 4 hours (maximum travel 60km)
+) 6 hours (maximum travel 90km)
+) 8 hours (maximum travel 110km)

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 4. Car rental by the hour (GrabExpress Rent)

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 4. Car rental by the hour (GrabExpress Rent)

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GrabCar 7 seats:
+) 2 hours (maximum travel 30km)
+) 4 hours (maximum travel 60km)
+) 6 hours (maximum travel 90km)
+) 8 hours (maximum travel 110km)

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Step 2. Next you need to enter the destination

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Step 2. Next you need to enter the destination

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Step 3. Then Grab will find drivers for you

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Step 3. Then Grab will find drivers for you

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Step 4. Then it will show you the choice of vehicle type, payment method, and promotional codes.

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Step 4. Then it will show you the choice of vehicle type, payment method, and promotional codes.

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Step 8. After the driver confirms your order, the screen will display -> order successful

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Step 8. After the driver confirms your order, the screen will display -> order successful

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Step 2. Make a phone call to the customer to confirm the information

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Step 2. Make a phone call to the customer to confirm the information

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Step 3. When the customer gets on the bus, click “Pick up”

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Step 3. When the customer gets on the bus, click “Pick up”

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Step 4. Take the customer to the destination, click “Customer get off”

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Step 4. Take the customer to the destination, click “Customer get off”

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When arriving at the customer's destination, press "Customer get off".

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Step 5: Collect money and send the receipt

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Step 5: Collect money and send the receipt

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Step 1. To cancel booking, press “CANCEL BOOKING”

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Step 1. To cancel booking, press “CANCEL BOOKING”

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Step 2. Then the application will show the reasons you cancel, choose one of the reasons

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Step 2. Then the application will show the reasons you cancel, choose one of the reasons

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Step 3. Next, confirm again to cancel -> cancel successfully

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Step 3. Next, confirm again to cancel -> cancel successfully

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- The price of the trip

-  The price of food

- Address delivery

* Besides other tasks, if you find the order is suitable and you have enough money to buy it, you can press accept to start receiving the trip.

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Step 2. Call customers and restaurant to confirm information.

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Step 2. Call customers and restaurant to confirm information.

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- Click on the call icon to call the customer to confirm the information of the order.

- Call the restaurant to check the order if it is still available, if the order is to be called, it should be closed when it is closed (this step can be done or not).

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- After confirming the information with the customer and the restaurant. The driver runs to the restaurant to buy food. After arriving at the restaurant the shipper clicked "I am at the restaurant" .

- After ordering the food the restaurant starts to make, the shipper will press the screen that "I have ordered" and now wait for the restaurant to make the food, when clicking on this action, the customer cannot cancel the order anymore.

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- After the restaurant has finished making the food, the shipper receives the food and makes the payment, then the shipper clicks on the application screen I have paid and received the restaurant's
- Then the shipper selects the capture icon on the screen of the Grab Driver application to take a picture of the invoice sent to the system.

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- Ship the food to the customer and when it arrives at the specified place "I have arrived" and conducted the method of giving it to the customer to check, send it back to the customer and then press "Delivered".

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So you have completed a Grab Food order according to the correct process, in case the shipper cannot call to customer, try calling at least 3 times in 10 minutes when unable to contact to complete from Grab.

- In addition, if there are other problems such as the dish being out, you have to switch to another dish with the difference in the original price different from the price you bought, so when you finish pressing the word Delivered in step 6, you can correct it. The order on the application is correct with the actual price the shipper buys and if the customer uses a promotion, the shipper must deduct the promotion.

* Note: only when the dish changes something, press the billing menu.

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+ GrabExpress Super Speed: Regular delivery service (no advance or collection).
+ GrabExpress Super Speed COD – 1 million: Advance delivery service for customers.
+ Multi-Stop Delivery: Partner picks up goods at 1 point (1 sender) and delivers to many different recipients.
+ GrabExpress 4H Super Cheap: A low-cost delivery service for users who need delivery but do not need immediate delivery.

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launched many services to adapt to the extremely diverse needs of customers

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-The partner who presses to accept the order is displayed as below.

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-Partner calls to confirm Grab Express service for customers.
-Confirm the delivery address, notify the time to receive the goods.
-Confirm the contents of the goods, the dimensions and the weight of the goods.
- Remind customers to open the goods for convenient inspection.

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Step 3. Take the goods from the sender and check the goods.

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Step 3. Take the goods from the sender and check the goods.

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-The partner comes to the customer to pick up the goods and check the goods carefully before receiving them

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-Partners click on add to see recipient information

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-Partners call the recipient, confirm information, address, delivery time and goods information
NOTE: By default, the freight is paid by the sender, in case the sender requires the receiver to pay (COD), the partner contacts both parties to agree.

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-Partners check the package parameters again, click Ok. The parcel is no problem.

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-Partners check the package parameters again, click Ok. The parcel is no problem.

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Step 5. Take a picture of the item and invoice (if any)

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Step 5. Take a picture of the item and invoice (if any)

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Step 6. Write the deposit slip, collect the car fare

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Step 6. Write the deposit slip, collect the car fare

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The moving partner delivers the goods and lets the recipient check the goods.

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- Take pictures of the goods after delivery
- Sign and complete the application

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- Stay logged in and live throughout the opening hours.

- Prepare order in the order item "Preparing"

Actively check information:

- Order details and order number.

- User notes

- Location of driver partners on the map and communicate with them

- Contact with users (If necessary)

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- Should prepare orders when receiving orders

- Note carefully read and follow the user's notes

- After completing the partner's order, the partner should actively press "ready" to change the order status BALANCE

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- Need to carefully check the quantity and order notes
- Classify and pack products carefully

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- Confirm order number (eg: GM - 247)

- Confirm the information of the driver partner receiving the application
- Request and directly witness the driver partner click to confirm the status "I have taken the order" and press "I have double checked" on the application

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+ The symbol ($) represents cash payment orders.
+ Logo of Moca e-wallet or Visa, Mastercard, represents payment orders by non-cash methods.

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When a buyer wishes to terminate the transaction or cancel an order (Grab Food, Grab Mart, Grab Express) or a confirmed order, it can follow the following measures:
1. 5 seconds after the buyer presses the “Place” button to place an order or delivery service, the buyer can press and hold the “Cancel” button on the screen to cancel the order or delivery service.
2. In case the buyer presses the "Place" button to place an order or the delivery service has a supplier to accept the order, the buyer needs to contact the supplier directly to notify the cancellation of the order, and press the “Cancel” button on the screen to cancel the order. The supplier information will be clearly displayed on the screen

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- Download Grab by Moca application to your phone, with support for both iOS and Android operating systems.

- Register a personal account and proceed to login.

- On the menu bar you need to select the item Payment (Grabpay)

- Then will display 2 payment methods. If you want to pay via Bank card, select the Card List.

- Select the Bank and card type you need to link then fill in all the information.

- The system will send the OTP code to your phone, enter it correctly and press the send button to complete the registration.

- Proceed to pay when there is a need to book a car.

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When the buyer has a problem to complain, Grab Co., Ltd and the product supplier for the customer will be the person responsible for assisting the customer to solve the problem related to the order delivery service (Grab Food , Grab Mart, Grab Express) linked via Grab app. Such complaints will be independently resolved by Grab's limited liability company on the basis of the law, the Terms and Conditions of using the service announced to the member.
Grab Co., Ltd. appreciates the solution of negotiation and mediation between the parties in order to maintain the member's confidence in Grab's service quality and the buyer can make a complaint in one or both of the following ways:

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Option 1: Complain directly to the supplier

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Option 1: Complain directly to the supplier

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Buyers can complain about a supplier's service directly to the supplier. In this case, it is the responsibility of the supplier to resolve the complaint and respond to the buyer.

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Buyers can make a complaint about the service of the supplier or other problems with Grab Co., Ltd. The buyer can follow the following procedure according to the following procedure:

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Step 1. Go to Grab app, select “Activities”

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Step 1. Go to Grab app, select “Activities”

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Step 2. Select the order that has a problem / wants to complain

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Step 2. Select the order that has a problem / wants to complain

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Step 3. Select the issue that the customer wants to complain 

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Step 3. Select the issue that the customer wants to complain 

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Step 4. Select the specific issue that the customer wants to complain 

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Step 4. Select the specific issue that the customer wants to complain 

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Step 5. Select “Chat Now” to get in touch with Grab’s support center

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Step 5. Select “Chat Now” to get in touch with Grab’s support center

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Step 6. Send to the support center the problem customers are having, the support center may reply or leave an e-mail or phone number, within 2 days Grab's staff will contact the customer goods to solve the problem

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Step 6. Send to the support center the problem customers are having, the support center may reply or leave an e-mail or phone number, within 2 days Grab's staff will contact the customer goods to solve the problem

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In case the customers do not agree with the solution and handling measures of the supplier or the company, then Grab Co., Ltd. is responsible for presiding over the negotiation and conciliation between the parties to come up with a solution final settlement and handling of complaints.

In case the negotiation and conciliation do not come to a result or the customer asks a competent legal authority to intervene, Grab Co., Ltd. will coordinate with the supplier to report to the competent state agency in case of necessity.