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932 Seafood Restaurant is a local seafood restaurant that serves a variety of Thai and Chinese dishes. It is especially popular with foreign group tourists, including Thai and Chinese tourists. It is famous for its delicious seafood and friendly and warm service. During my internship, I worked as a receptionist, handling customers, managing reservations and serving tourists from different countries.

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Understanding responsibilities and adapted to environment

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Attended the Restaurant Manager induction training where I learned about the restaurant layout, daily reception duties, how to manage the reservation system, etc. I became familiar with the rules and regulations of restaurant.

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Practiced greeting and greeting customers politely , guiding customers to their tables and handing them menu, indroducing signature dishes to them.

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Manage reservations and comunication as well

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Trained on how to handle phone reservations and how to manually and digitally confirm table availability to confirm reservations for dinner guests.

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Communication skills , handle positive and negative opinion

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Use printed forms to collect customer feedback.Approached diners to know their thoughts after meals and share suggestions and opinions. 

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Communication skill and seating arrangement

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Welcomed Thai customers at lunchtime, help them dine comfortably with simple Thai expressions. Assigned appriopriate tables for them.

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Managed the front desk waiting list during dinner time, keep waiting customers updated, and coordinate table rotation with the servers.

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Reviewed bookings weekly and adjust seats to accommodate special requests, such as wheelchair access and baby chairs for family bookings.

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Responded to a guest complaint that the food was late, politely apologized and reported the situation to the kitchen. Offered drinks as compensation. 

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Served a group of tourists from Thailand, providing them with menus, answering simple questions and took the order by translating Thai to Chinese .

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Helped customers for billing and check the payment transaction via Touch n Go.

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Organizational abilities and reception operation

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Updated the reservations and informed the kitchen about an upcoming birthday party with 15 guests to ensure proper coordination.

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Indroduced restaurant's signature dishes and took order from foreign guest. 

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We support online booking management via WhatsApp. Respond to customer inquiries regarding opening hours, menu availability, special seating requests, etc.

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Be considerate to visitors who are unfamiliar with local foods. Explain the popular seafood on the menu and answer questions about spiciness and preparation methods. 

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Tidied up the reception area since morning. Refilled the napkins and toothpicks.

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Welcomed two families from Thailand.Seated them to tables as well and took the order by translating Thai phrases

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Approached guest to confirm availability and reservations for the upcoming weekend, accommodated some rescheduling requests, and updated our booking schedule to reflect accurate timelines.

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Managed busy dinner shifts by managing waiting lists, updating customers and reporting table availability.

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Create a basic customer feedback form to place at each table. Print the form, distribute it during lunch, and collect and review the completed form.

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Arranged the tables and chairs as well in the morning. Served guests and seated them to suitable tables. Gave suggestion for dishes and took order from guests.

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Received a tour group dinner reservation in the morning. Arranged seat and prepared tableware.

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Clean the floor and arranged tables and chairs in the morning. Checked the weekly reservations.

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Arranged tables and chairs in the morning. Greeting guests politely and took them to appropriate seats. Explained the dishes and took orders.

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Handled reservations, greet guests, and serve them promptly. Communicate with the kitchen about the crowded.

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Updated reservations and catched up with guests to confirm reservations.Responded to customer inquiries. Served walk in guests politely.

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Served several Thai families at lunch time, showed them their preferred seating.

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Arranged tables and chairs in the morning. Greeting guests and took them to appropriate seats. Indroduced dishes to customers.

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Served a group of customers from Penang. Handed them the menus and indroduce dishes.

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Made juice and prepared ingredient in kitchen in the morning. Managed the restaurant's Children's Day event, prepare gift bags, clean the baby chairs.

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Arranged tables and chairs in the morning. Clean the table after customers finished meals as soon as possible.

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Greeted a school group at lunch time. Communicate with teachers to confirm the dishes.

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Time management, multitasking and customer service

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Answered reservation calls and took down requests for birthday celebrations. Helped kitchen team to prepare ingredients to make the celebration can go on smoothly.

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Arranged tables and chairs in the morning. Clean the floor and prepared ingredients.

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Refilled napkins and toothpicks. Arranged tables and chairs. Served customers politely.

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Greeted a group of customers from Thailand. Served them and explained the menu to them.

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Arranged tables and chairs in the morning. Checked the reservation logs and confirmed bookings with guests.

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Updated the menus and infomations online. Greeted customers politely. 

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Arranged tables and chairs in the morning. Helped kitchen team to prepare ingredients. Served guest at luch peak hour.

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Refilled tissues and toothpicks. Prepare tableware and placed the reservation cards on tables.

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Prepared takeaway orders. Served walk in guests and guide them to suitable tables.

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Took the reservations for Mother's Day. Led customers to the suitable tables

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Time management and administrative skills

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Arranged tables and chairs in the morning. Clean the table after customers finished meals as soon as possible.

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Clean and arranged the tables and chairs. Served walk in customers and give suggestions of dishes. 

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Seat arrangement and organizational abilities

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Answer the reservation phone calls for Father's Day. Prepared tableware on the reservation table.

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Manage seating for dinner at peak hours. Serving foods and drinks to customers.

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Arranged tables and chairs in the morning. Helped kitchen team to prepare ingredients. Served guest at luch peak hour.

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Served a Thai customers. Explained the menu to him and give suggestions.

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Managed weekend reservations. Make sure their reservations were confirmed and planned.

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Reviewed bookings weekly and adjust seats to accommodate special requests, such as wheelchair access and baby chairs for family reservations.

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Answer the reservations phone calls and arranged seats for reservation tables.Intoduced dishes and took the order via WhatsApp.