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Corewell Health Grand Haven is currently in the process of switching how patients check in. This new system will move from face to face check in to an automated system. Corewell GH also struggles with patient flow and communication between departments within the facility. The ultimate challenge is how can we help with patient check in, flow, and communication on campus at Corewell Grand Haven.

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We feel that our solution really dives into the driving question and what needs to be done in order to solve it.

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Corewell (as a whole), Staff (doctors, security, etc.), Patients (disabilities, elderly, parents, etc.)

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Corewell Health Flow

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We interviewed staff members from different parts of the facility. This helped us to understand how our driving question may affect different parts of Corewell GH differently. We were able to gain empathy by hearing firsthand how people who work here think Corewell should be improved.

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We spoke to a graphic design teacher, which helped us understand how we can begin to brainstorm ideas to make Corewell GH easier to navigate.

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We all gained presentation skills through this program. In the future we will be able to confidently present issues and solutions.

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To start our day on Friday we all got together to narrow down what we felt was most important to solve our DQ. We looked at the categories we came up with from our 100 ideas protocol and found that 'Signs' and 'Maps' had the most sticky notes, so those were the two solutions we narrowed down to.

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We spent a while divided up into teams, working through the logistics of some of our ideas.

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To further develop solutions to our driving question we decided to take a step back and address the second part of our question, that being how to optimize check in at Corewell. While considering this we all took time to set up a poster that we were going to write our concerns with check in and how we would address the concerns. After finishing the poster we did a dot test to identify which solutions everyone liked best.

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How might we optimize patient flow between departments while ensuring every patient is accurately and efficiently checked in at the right place and time?

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We respectfully observed how patients are able to, and struggle to, navigate Corewell GH.

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Grand Haven Scavenger hunt- phones locked in the lockbox. We actually had to TALK to real people!

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We had people of all levels of Corewell come to our presentation, and we got lots of amazing feedback.

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Communication Skills

Critical Thinking

Collaboration

Leadership Abilities

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We heard from our critical friends and from our educators and made edits to our pitch and our solution.

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We were given great feedback about our slideshow and how the flow of it was. I think the best question we were given was by Tina Freese Decker, who asked us how we grew as people to thanks to this program.

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After our pitch to FuturePrepd we made a couple of revisions to our slideshow.

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We gain insight by asking questions to staff members. Through brainstorming questions to direct towards certain people, we were able to gain a lot of insight on what issues were the most pressing to inquire about.

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Something that went well was reflecting back on the journey we had and what skills we learned.

Something that surprised us was how receptive the company was to our pitch

Next time we would feel more confident on presentational skills

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Meet Theo, our pet rock and mascot. We found him in a vintage "Art-O-Matic" machine.

As a wake up we played pass the Frisbee.

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Critical Friends went very well, it was very productive, and it felt like we received good feedback and hopefully have good feedback.

Something that surprised us was the amount of help the Corewell staff was able to give us. We were given many official presentations and documents that helped us come up with our solution.

Next time, we think it would be beneficial if we narrowed down and officially worded our solution sooner, as opposed to just assuming what the solution is.

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We didn't need any resources.

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Our solution is very important in helping Corewell as a whole. Many staff member of Corewell told us after our pitch that they are excited to implement our ideas.

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We have a lot of group discussions. After each discussion, we often share what we learned, and we always listen to each other's ideas, questions, and concerns. We also use Google Docs, Slides, and texting to communicate our ideas and bring our ideas together.

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Patrick Mangan: I have been teaching for 12 years, and am going into my sixth year at West Ottawa High School. I primarily teach on level and AP Economics.

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Some resources we needed included proper Corewell branding information so we know the exact colors and font we can use in our solution.

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We did an idea quota, where everyone took around five minutes and wrote out every single idea that came to mind. After doing this, we organized our ideas into groups and figured out which ones were of the most importance.

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Something that went well was that we had a good pitch to the IchallengeU group.

Something surprising was how diverse the different slideshows and presentational skills were.

Next time, we will have more chances to run the presentation ahead of time.

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Deborah Andre just completed her 25th year in education with 24 of those years at Hudsonville Public Schools. She is the Director of Vocal Music and Musical Theater at Hudsonville High School and this is her second year with the Future Prep'd program. She is thrilled to be back and is looking forward to making meaningful connections with our bright and talented I Challenge U students!

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Something we did well was that our team was able to come together really well to come up with the most important questions to ask. Our team also held multiple professional interviews where we were able to gain a lot of insight.

Some surprising things we learned were from interviewing James and Becky. We learned a lot about some of the important things that we need to be thinking about as we enter the incubation stage.

Something we would do differently is that we could look for more staff members to speak to.

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Connections, eyeballs, good attitude, inquisitive nature, notebook, pen, people.

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What resources do you need for the Investigation Stage?

Our eyes and ears, access to people to observe (staff, patients, etc.), the ability to interview some staff members

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I Challenge U has been one of the most extraordinary experiences I have ever had in education. This is the way every teacher dreams school could be like for our students- and for us! Deborah Andre, Director of Vocal Music, Hudsonville High School & Future Prep'd Educator.

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What went well was that we as a group all had a concise understanding of what our solution was, and it was easy to reflect upon what we had witnessed so far during our internship and use that information.

The amount of time we spent in the understanding phase was significantly shorter than in other stages and was surprising.

Something we would do differently is balance the activities we did during the understanding phase.

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"I'm hungry for food" - Oliver

"Meef" - Jaya

"Do we have Sid?" - All

"Can we get ice cream?" Isla

"Calculator" - Patrick

"Please do not use the cheyosks" - Oliver

"Are we cereal right now" - Sid

"Is this glass bulletproof?" - Oliver

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Some resources we needed were Corewell-branded things, so we can all be uniform for our pitch to them

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"This is a real problem, not only on this campus but throughout all of Corewell Health" - Bobby

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In this stage we were able to successfully observe the nature of many interactions between patients at Corewell GH and their doctors as well as interactions between patients and technology, specifically in the check-in process.

Something that surprised us was that through our observations of how many of the patients navigate Corewell GH, we noticed that a lot of them felt more comfortable checking in and speaking to human staff members than using the kiosks and tablets, which they didn't feel as confident that they had successfully completed their task after using.

We could have tried to observe more people's actions and emotions while checking in and as they are in the waiting room.

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We spoke to Bobby, our business partner at Corwell, to perform a Nuff test.

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We were able to gain knowledge about each other and grow as a team. We learned about the issue that Corewell GH is facing, and we were given a tour of the facility that helped us understand the issue firsthand.