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BORAMH PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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21 MARCH 2022 - 15 MAY 2022

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Assalamualaikum and hye everyone. My name is  Nor Shafiqah binti Mohd Azhar and my matric number is H18A0326. I’m Hospitality student from Universiti Malaysia Kelantan. Im doing my Industrial Training at Aloft Langkawi Pantai Tengah. My Industry training will be 16 weeks from 21 March 2022 until 6 July 2022 .Today is the day I’m start my Internship at Aloft Langkawi. I hope everything gonna be okay.

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21/3/2022 - 22/3/2022 (Arrive Aloft)
LEARN ABOUT ALOFT LANGKAWI PANTAI TENGAH AND MARRIOT BONVOY AMBASSADOR TEAM)

23/3/2022 (Morning Shift)

- Setup Patio station breakfast (outside from the restaurant)

- Learn how to clearing the table after guest breakfast

- Learn how to setup table for lunch like put the Qr code on the table for menu

- Learn about Sterilize the cutleries, coffee mug, goblet, juice glass, plate and place mat

- Learn how to do Mise on place juice for breakfast to the next day

- Learn how to Mise on place all item that done of sterilize at the site station

- Learn how to serve the guest who comes to lunch

24/3/2022 (Morning Shift)
- Setup Patio station breakfast (outside restaurant)

- Learn how to clearing the table after guest breakfast

- Learn how to Setup table for lunch like put the Qr code for menu

- Learn about Sterilize the cutleries, coffee mug, goblet, juice glass, plate and place mat

- Learn how to do Mise on place juice for breakfast to the next day

- Learn how to Mise on place all item that done of sterilize at the site station

- Learn how to serve the guest who comes to lunch
- Setup for group lunch like put the cutleries on the left side and goblet on the right side

25-26/3/2022 (Evening Shift)

- Mise on place white sugar,brown sugar, stevia sugar,white paper and salt on bowl for breakfast - learn about the menu

- Learn how to setup table for yong tau foo and steamboat table

- Learn how to answer the call from customer

- Learn how to being Hostess (welcoming staff)

- Sterilize cutlery, mug, juice glass and goblet and plate

- Mise on place all sterilize item on the site station

- Setup the table for breakfast on the next day.

27/3/2022 - OFF DAY

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28/3/2022-29/3/2022 (Evening Shift)
- Serve the customer for lunch and dinner

- Clearing the table who has done for lunch or dinner

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat

- Mise on place the cutleries, mug, goblet, juice glass, plate and place maid at the site station

- Setup the table for breakfast on the next day.

30/3/2022 (Evening Shift)
- Fire drill training
-Serve the customer for lunch and dinner

- Clearing the table who has done for lunch or dinner

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place the cutleries, mug, goblet, juice glass, plate and place maid at the site station

- Setup the table for breakfast on the next day.

31/3/2022- OFFDAY

1/4/2022-3/4/2022 (Morning Shift)
- Setup Patio station breakfast (outside restaurant)

- Do clearing the table after guest breakfast

- Setup table for lunch like put the Qr code for menu

- Sterilize the cutleries, mug, goblet, juice glass, plate and place maid.
- Topup the coffee and milk for coffee machine

-Mise on place juice for breakfast to the next day

-Mise on place all item that done of sterilize at the site station

-Serve the guest who comes to lunch

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4/4/2022 (Evening Shift)
- Setup photobooth for  Ramadhan Buffet
- Setup table for guest who come joining Ramadhan buffet  like put the cutleries on the left side and goblet on the right side while serve the non muslim for lunch

- Make a buffet setup  like put the food tag, serving gear and some decoration like kain batik.

- On 7pm fill water in a goblet that has been placed on the table while welcoming the guest who booking to Ramadhan buffet

-After ifthar, do clearing the table who was done eaten the food and baverages

-Sterilize the cutleries, mug, goblet, juice glass, plate and place maid.
- Topup the coffee and milk for coffee machine

-Mise on place the cutleries, mug, goblet, juice glass, plate and place maid at the site station

-Setup the table for breakfast on the next day.

5/4/2022- 9/4/2022 (Evening Shift)
- Setup table for guest who come joining Ramadhan buffet  like put the cutleries on the left side and goblet on the right side while serve the non muslim for lunch

- Make a buffet setup  like put the food tag, serving gear and some decoration like kain batik.

- On 7pm fill water in a goblet that has been placed on the table while welcoming the guest who booking to Ramadhan buffet

-After ifthar, do clearing the table who was done eaten the food and baverages

-Sterilize the cutleries, mug, goblet, juice glass, plate and place maid.
-Topup the coffee and milk for coffee machine

-Mise on place the cutleries, mug, goblet, juice glass, plate and place maid at the site station

-Setup the table for breakfast on the next day.

10/4/2022- OFFDAY

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11/4/2022 (Morning Shift)
- Setup Patio station breakfast (outside restaurant)

- Do clearing the table after guest breakfast

- Setup table for lunch like put the Qr code for menu

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place juice for breakfast to the next day

- Mise on place all item that done of sterilize at the site station

- Serve the guest who comes to lunch

12/4/2022  (Morning Shift being Hostess for Breakfast buffet)
- Welcoming the guest for breakfast and check their room number

- Assist the guest to the table

- Open the bill to guests who come for breakfast charging a fee included in their room bill

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place juice for breakfast to the next day

- Mise on place all item that done of sterilize at the site station

-Serve the guest who comes to lunch

13/4/2022-16/4/2022 (Morning Shift)
- Setup Patio station breakfast (outside restaurant)

- Do clearing the table after guest breakfast

- Setup table for lunch like put the Qr code for menu

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place juice for breakfast to the next day

- Mise on place all item that done of sterilize at the site station

- Serve the guest who comes to lunch

17/4/2022- OFF DAY

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18/4/2022 - 22/4/2022 (Morning Shift)
- Setup Patio station breakfast (outside restaurant)

- Do clearing the table after guest breakfast

- Setup table for lunch like put the Qr code for menu

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place juice for breakfast to the next day

- Mise on place all item that done of sterilize at the site station

- Serve the guest who comes to lunch

23/2/2022 - OFF DAY

24/4/2022 (Morning Shift being Hostess for Breakfast Buffet)
- Welcoming the guest for breakfast and check their room number

- Assist the guest to the table

- Open the bill to guests who come for breakfast charging a fee included in their room bill

- Setup table for lunch like put the Qr code for menu

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine.

- Mise on place juice for breakfast to the next day

- Mise on place all item that done of sterilize at the site station

- Serve the guest who comes to lunch

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25/4/2022 - OFF DAY
26/4/2022 - 1/5/2022
- Setup table for guest who come joining buffet Ramadhan like put the cutleries on the left side and goblet on the right side while serve the non muslim for lunch

-Setup buffet like put the food tag, serving gear and some decoration like kain batik.

- On 7pm fill water in a goblet that has been placed on the table while welcoming the guest who booking tp buffet ramadhan

-After ifthar, do clearing the table who was done eaten the food and baverages

-Sterilize the cutleries, mug, goblet, juice glass, plate and place mat

-Mise on place the cutleries, mug, goblet, juice glass, plate and place maid at the site station

-Setup the table for breakfast on the next day.

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2/5/2022 - 6/5/2022 (Evening Shift)
-Setup table for guest who come joining buffet Aidilfitri like put the cutleries on the left side and goblet on the right side while serve the non muslim for lunch

-Setup buffet like put the food tag, serving gear and some decoration like kain batik.

- On 6.30pm fill water in a goblet that has been placed on the table while welcoming the guest who booking tp buffet Aidilfitri

-After buffet, do clearing the table who was done eaten the food and baverages

-Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.

-Mise on place the cutleries, mug, goblet, juice glass, plate and place mat at the site station

-Setup the table for breakfast on the next day.

7/5/2022 - OFF DAY

8/5/2022 ( Morning Shift )
-Setup Patio station breakfast (outside restaurant)

-Do clearing the table after guest breakfast

- Setup table for lunch like put the Qr code for menu

-Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place juice for breakfast to the next day

-  Mise on place all item that done of sterilize at the site station

-Serve the guest who comes to lunch

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9/5/2022 (Morning Shift being Hostess on Breakfast Buffet)
- Welcoming the guest for breakfast and check their room number

- Assist the guest to the table

- Open the bill to guests who come for breakfast charging a fee included in their room bill

- Setup table for lunch like put the Qr code for menu

- Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place juice for breakfast to the next day

- Mise on place all item that done of sterilize at the site station

- Serve the guest who comes to lunch

10/5/2022 (MC)

11/5/2022 - 15/5/2022 (Morning Shift)
-Setup Patio station breakfast (outside restaurant)

-Do clearing the table after guest breakfast

- Setup table for lunch like put the Qr code for menu

-Sterilize the cutleries, mug, goblet, juice glass, plate and place mat.
- Topup the coffee and milk for coffee machine

- Mise on place juice for breakfast to the next day

-  Mise on place all item that done of sterilize at the site station

-Serve the guest who comes to lunch

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16 MAY 2022 - 9 JULY 2022

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20/5/2022 - 24/5/2022 (TRAINING DAY)
-Learn how to open the computer because this computer has a security code.
-Introduction of AYS (at your service/operator)
-Learn how to pickup the call from the in-house and outside guest.
-Learn about greeting when pickup the phone
-Learn about ypes of room
-What service that provided by Aloft Langkawi Pantai Tengah for guest.
-Learn how to transfer the call to another department
-Learn about how to make a-call to outsider and in house guest
-Learn about GXP (guest experience for Marriot Bonvoy Ambassador Team)
-Learn how to use the micros opera app which is know arrival and departure for guest everyday, make traces for booking who requested something from guest, make a morning call when inhouse request, and check the status of room.
-Learn about how to key in the data of the guest to system.
- Learn how to make a Courtesy Call
-Learn how to follow up to the guest when they request or ask something that need the answer.

25/5/2022 - 26/5/2022 (MIDDLE SHIFT)
- Pickup call from in-house and outsider
- Open micros system to check the information about check out and check in guest, check email and respond the chat  from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any information or feedback about the question
- If receive outside call make a transfer call which is department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department and KFI department if guest request something regarding room which is, towel, amenities, and what they provided in the room.
- 11am take a rest for 45 minutes
- At 12pm, make a departure call the reason is to inform the guest about the check-out time and ask about  the time they want to check out.

27/5/2022 (OFFDAY)

28/5/2022 - 29/5/2022 (MORNING SHIFT)
- Pickup call from in-house and outsider
- Open micros system to check the information about check out and check in guest, check email and respond the chat  from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any information or feedback about the question
- If receive outside call make a transfer call which is department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department and KFI department if guest request something regarding room which is, towel, amenities, and what they provided in the room.
- 11am take a rest for 45 minutes
- At 12pm, make a departure call the reason is to inform the guest about the check-out time and ask about  the time they want to check out.

30/5/2022 - 31/5/2022 (MIDDLE SHIFT)
- Pickup call from in-house and outsider
- Open micros system to check the information about check out and check in guest, check email and respond the chat  from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any information or feedback about the question
- If receive outside call make a transfer call which is department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department and KFI department if guest request something regarding room which is, towel, amenities, and what they provided in the room.
- 11am take a rest for 45 minutes
- At 12pm, make a departure call the reason is to inform the guest about the check-out time and ask about  the time they want to check out.

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15/6/2022 - 16/6/2022 (Evening Shift)
- Pick up call from in-house and outside
- Open micros system to check the information about check out and check in guest, check email and respond the chat  from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any confirmation or information for them.
- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department or KFI department if have any problem or request from the guest.
- At 5pm take a rest for 45 minutes.
- At 6 pm make a courtesy call thru phone call  to the 6 arrival guest. Ask them about the room condition, the amenities and the view  is the same as seen on the website before make a reservation.
- Fill the form about the courtesy call and AYS Call Log
- Scan the information that has been filled in the Courtesy Call and AYS Call Log form.
- Wipe and sanitizer the room master key
- At 11pm send the email to the Head of department and Duty Manager about the Elite arrival, Courtesy call and the AYS Call Log at that day.

17/6/2022 (OFFDAY)

18/6/2022-23/6/2022 (EVENING SHIFT)
- Pick up call from in-house and outside
- Open micros system to check the information about check out and check in guest, check email and respond the chat from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any confirmation or information for them.
- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department or KFI department if have any problem or request from the guest.

- Write the mental mote for guest who coming for Birthday celebration, Anniversary celebration, Honeymoon celebration and Marriot Bonvoy Member which is Member, Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, Ambassador Elite and Cobalt Elite for tommorrow arrival.
- At 5pm take a rest for 45 minutes .
- At 6 pm make a courtesy call thru phone call to the 6 arrival guest. Ask them how your stay about the room condition, about the amenities is and the view is the same as seen on the website before make a reservation.
- Fill the form about the courtesy call and AYS Call Log
- Scan the information that has been filled in the Courtesy Call and AYS Call Log form.
- Wipe and sanitizer the room master key
- At 11pm send the email to the Head of department and Duty Manager about the Elite arrival, Courtesy call and the AYS Call Log at that day.

24/6/2022 (OFFDAY)

25/6/2022 (MORNING SHIFT)
- Pickup call from in-house or outsider

- Open micros system to check the information about check out and check in guest , check email and respond the massage from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.

- Make a call to guest if have any information or feedback about the question.

- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.

- Make a call to Refresh department and KFI department if guest request something regarding to room which is amenities that they provided in the room.

-  At 11am take a rest for 45 minutes.

- At 12pm, make a departure call the reason is to inform the guest about the check-out time and let know the time they want to check out.

26/6/2022 - 30/6/2022 (EVENING SHIFT)
- Pick up call from in-house and outside
- Open micros system to check the information about check out and check in guest, check email and respond the chat from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any confirmation or information for them.
- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department or KFI department if have any problem or request from the guest.

- Write the mental mote for guest who coming for Birthday celebration, Anniversary celebration, Honeymoon celebration and Marriot Bonvoy Member which is Member, Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, Ambassador Elite and Cobalt Elite for tommorrow arrival.
- At 5pm take a rest for 45 minutes.
- At 6 pm make a courtesy call thru phone call to the 6 arrival guest. Ask them how your stay about the room condition, about the amenities is and the view is the same as seen on the website before make a reservation.
- Fill the form about the courtesy call and AYS Call Log
- Scan the information that has been filled in the Courtesy Call and AYS Call Log form.
- Wipe and sanitizer the room master key
- At 11pm send the email to the Head of department and Duty Manager about the Elite arrival, Courtesy call and the AYS Call Log at that day.

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1/6/2022 -2/6/2022 (EVENING SHIFT)
- Pick up call from in-house and outside
- Open micros system to check the information about check out and check in guest, check email and respond the chat  from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any confirmation or information for them.
- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department or KFI department if have any problem or request from the guest.
- At 5pm take a rest for 45 minutes.
- At 6 pm make a courtesy call thru phone call  to the 6 arrival guest. Ask them about the room condition, the amenities and the view  is the same as seen on the website before make a reservation.
- Fill the form about the courtesy call and AYS Call Log
- Scan the information that has been filled in the Courtesy Call and AYS Call Log form.
- Wipe and sanitizer the room master key
- At 11pm send the email to the Head of department and Duty Manager about the Elite arrival, Courtesy call and the AYS Call Log at that day.

3/6/2022 (OFFDAY)

4/6/2022-9/6/2022 (EVENING SHIFT)
- Pick up call from in-house and outside
- Open micros system to check the information about check out and check in guest, check email and respond the chat  from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.
- Make a call to guest if have any confirmation or information for them.
- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.
- Make a call to Refresh department or KFI department if have any problem or request from the guest.
- At 5pm take a rest for 45 minutes.
- At 6 pm make a courtesy call thru phone call  to the 6 arrival guest. Ask them about the room condition, the amenities and the view  is the same as seen on the website before make a reservation.
- Fill the form about the courtesy call and AYS Call Log
- Scan the information that has been filled in the Courtesy Call and AYS Call Log form.
- Wipe and sanitizer the room master key
- At 11pm send the email to the Head of department and Duty Manager about the Elite arrival, Courtesy call and the AYS Call Log at that day.

10/6/2022 (OFFDAY)

11/6/2022-14/6/2022 (MORNING SHIFT)
- Pickup call from in-house or outsider

- Open micros system to check the information about check out and check in guest , check email and respond the massage from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.

- Make a call to guest if have any information or feedback about the question.

- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.

- Make a call to Refresh department and KFI department if guest request something regarding to room which is amenities that they provided in the room.

-  At 11am take a rest for 45 minutes.

- At 12pm, make a departure call the reason is to inform the guest about the check-out time and let know the time they want to check out.

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MADAM NORLIANA

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PUBLIC HOLIDAY
Labour Day (1 May 2022)
Hari Raya 1  (2 May 2022)
Hari Raya 2 (3 May 2022)
Wesak Day  (15 May 2022)

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ASSOCIATE APPRECIATION WEEK BEACH VOLLEYBALL                                                                  (20 MAY 2022)

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ASSOCIATE APPRECIATION WEEK BEACH VOLLEYBALL                                                                  (20 MAY 2022)

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1/7/2022 (OFFDAY)
2/7/2022-7/7/2022 (MORNING SHIFT)
- Pickup call from in-house or outsider

- Open micros system to check the information about check out and check in guest , check email and respond the massage from guest experience thru the mobile apps when the guest is the member on Marriot Bonvoy Club.

- Write down the welcoming card who come for Birthday, Anniversary, Honeymoon and the member of Marriot Bonvoy.

- Make a call to guest if have any information or feedback about the question.

- If received outside call make a transfer call which department the outsider want to speak which is sales and marketing department, reservation department and other.

- Make a call to Refresh department and KFI department if guest request something regarding to room which is amenities that they provided in the room.

-  At 11am take a rest for 45 minutes.

- At 12pm, make a departure call the reason is to inform the guest about the check-out time and let know the time they want to check out

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7/7/2022 (Hari Keputeraan Seri Paduka Baginda Yang Di-Pertuan Agong-7 JUNE 2022)
8/7/2022 (OFFDAY)
9/7/2022 (Hari Keputeraan Sultan Kedah- 20 JUNE 2022)