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Kindly Rate Happiness Level on the Scale of 1 - 10 by selecting the Grade Option and selecting value from Drop Down. 1 being the lowest and 10 being the highest.

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Multiple times the updates are been asked by the team on the same issue.

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All the incidents are considered as backlogs

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Instead of keeping general shift in place of night shifts frequency of morning shifts can increased and be revised

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Proper in-scope of L2 activities need to be shared with the team .

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Focusing on multiple tasks simultaneously led to chaos and confusion, highlighting the need for better prioritization.

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They have migrated ECC jobs from DATABRICKS back to FABRIC but didn't provide any official mail for L2 team.

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Adding more members to the team could help in better in managing workload.

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It is sometimes become difficult to handle multiple things - CRs, Incidents & releases all at once. We need sometime to analyse each issue.

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We are still asked to work for Alation request. But it was supposed to get decommissioned on January.

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Need SME to assign incidents and rather than expecting people to pick the incidents Based on team availability and capability of solving the issue better incidents needs to be assigned.

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Need playbook 2.0 just like 1.0 so that it will be easy to contact respective owners rather than just roaming everywhere.