# data[].attributes.body
Work Process Involved:

Covered the Information Help Desk in place of a staff member (Mary) who was on emergency leave, and assisted visitors with their inquiries.

Assisted with Marketing Manager (AERO - America/UK/Europe/Oceania) by keying in data for the 2025 ISO marketing Divisional Report.

Compiled and input data from the Visitor Book into an Excel spreadsheet, categorizing visitors by region (Europe, Asia, etc.) and updating records for the period from April 2024 to April 2025.

Equipment Used:

Desktop computer

Visitor book (physical record)

Pen and notepad (for manual notes or cross-checking entries)

Telephone (for handling inquiries at the Help Desk)

Brochures and printed maps

Relation to Theory Learned:

Related to Tourism Data Management and Research, where structured data entry and categorization support reporting and decision-making.

Connected to Tourism Marketing, especially in understanding market segmentation and regional visitor trends.

Issues and Challenges Faced:

Some entries in the visitor book were incomplete or difficult to interpret due to poor handwriting or lack of country details.

Balancing front desk responsibilities with data entry tasks was occasionally overwhelming during busy periods.

Solutions:

Sought clarification from team members on unclear entries and used context clues to categorize when necessary.

Prioritized urgent inquiries at the help desk and allocated specific times for uninterrupted data entry when visitor traffic was lower.

# data[].attributes.body
PUBLIC HOLIDAY !! (WESAK DAY)

No official tasks or assignments

# data[].attributes.body
Name: Wendy Wong Wen Ching

Degree: Bachelor Entrepreneurship (Tourism) With Honor.

Matric Number: H21A3123

Company: Sabah Tourism Board (STB)

Address Company: No. 51, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia

# data[].attributes.attachment_link.title
HPT 40108 INDUSTRIAL TRAINING MARCH 2025

# data[].attributes.body
Sabah Tourism Board (STB) Internship - First Duty Report.

Today marked the beginning of my internship journey in the marketing department at Sabah Tourism Board.

At 7:30 AM, I scanned my face for attendance

I started the day by checking information on the computer related to a company's marketing tasks to gain a better understanding of my job scope.

My supervisor assigned me to do docketing, which involved stamping documents and recording the sender, subject, and date for proper filling and reference.

The files were related to:

Health Tourism Market

Marketing and Promotion Activities (Taiwan)

Club Travel Ireland 2024

ii. Equipment used:

official stamp

Blue and Red Pens

Printed documents and folders

Work Desk

Computer (to check company information related to marketing tasks)

iii. Relation to theory and practical learned at UMK:

This task is related to the subjects of basic marketing which I learned at UMK. it helped me understand how document handling and basic communication processes are carried out in a real organization setting.

iv. Issues & challenges faced:

As it was my first day entering the internship journey, the main challenge was adapting to a new work environment and understanding the office workflow.

v. Solutions:

I tried my best to observe, ask questions, and slowly adapt to the new working environment and expectations.

# data[].attributes.body
i. Work Processses Involved:

Attended Ceramah Bicara al-Quran in the morning

Learned how to manage front desk phone calls (answering, transferring to staff)

Assisted in handling tourists at the information counter (providing recommendations, directions).

Continued docketing (stamping and organizing documents)

Attended a meeting with the senior marketing managers and other staff regarding the promotion of Brighton Bay Island

The founder is seeking support and feedback from STB to promote their resort on social media and collaborate in future marketing efforts.

ii. Tools/ Equipment Used:

Telephone (for call handling training)

Computer (for administrative work)

Stationery (for stamping and organizing documents)

iii. Relation to Theory & Practice Learned in UMK

Applied communication & customer service skills learned in class to assist tourists

Gained practical experience in handling real workplace scenarios at the information desk

Understood basic marketing strategy discussions during the meeting, linking to tourism marketing theory

iv. Issues & Challenges:

Faced difficulty understanding some tourist needs

Lack of prior knowledge about the new private island resort made it harder to follow all meeting details.

v. Solutions:

Asked for guidance from supervisor on how to respond to tourist inquiries.

Took notes during the meeting for further understanding and research

# data[].attributes.body
Performed docketing tasks by stamping documents and recording documents and recording essential details such as sender, subject, and date.

Processed and organized files related to marketing & promotion activities for the UK and Japan.

At around 12 PM, assisted the staff (Alvino) at the information front desk while other staff were out for lunch.

Helped another staff member with organizing Sabah Tourism Board stuff in the staff office, including arranging items neatly in the storage cabinet.

ii. Tools/Equipment Used:

Date Stamp & ink pad.

Pen & paper for recording the document details.

Filling trays & folders.

Office cabinet & labeling materials.

iii. Relation to Theory & Practice Learned in UMK:

Reinforced understanding of workplace communication and teamwork.

Gained insight into how marketing-related documents are managed in real-world settings.

Practiced time management & task prioritization as introduced in various UMK modules.

iv. Issues & Challenges:

Some files were unclear or missing details and requiring extra time to verify information.

Adjusting to assisting customers briefly at the front desk was slightly challenging.

v. Solutions:

Asked for clarification from staff when file information was missing or unclear.

Observed & learned from the staff's interaction at the front desk to understand how to respond better in similar situations.

# data[].attributes.body
Start my day with processed incoming documents by applying date stamps and logging essential details such as subject, sender, and date to ensuring accurate record-keeping for files related to UK and Korea marketing activities.

Assisted in the preparation of 16 souvenir bags for travel agents in B2B session by following a systematic packing workflow:

Measured and cut decorative netting.

Arranged brochurers, monkey boxes, and handcrafted gift items.

Labeled monkey boxes with STB stickers.

Ensured consistency and presentation across all bags according to event standards.

Supported front desk duties by assisting tourists with their inquiries, particularly tourists from China, and helped maintain smooth information flow during busy periods when staff were away.

Received 50 brochures from Visit Sabah company and arranged them neatly in the brochure and map area near the front desk for easy access by visitors.

Provide tailored travel advice and activity suggestions to tourists based on interests and location and enhancing the visitor experience with relevant and accurate information.

ii. Tools/Equipment Used:

Date Stamp, ink pad, pen, scissors.

Handcraft gift boxes, brochures, STB stickers, and display shelves.

Office Cabinet and filling systems.

iii. Relation to Theory and Practice Learned in UMK:

Applied foundational knowledge in tourism marketing and visitor servicing.

Practiced administrative procedures and teamwork in a real working environment.

Previous AJK experience at a UMK event helped me handle souvenir prep efficiently.

Used communication skills learned in class to support front desk operations.

iv. Issues and Challenges:

Preparing and organizing multiple souvenir bags required close attention to detail and time management.

v. Solutions:

Managed tasks systematically

# data[].attributes.body
i. Work Processes Involved:

Docketed and recorded marketing files related to Japan and Korea by stamping and noting key details such as date, subject, and sender.

Participated in a B2B session between RBA Vietnam agents and Sabah Tourism Players at Hotel Palace Ballroom. Managed the registration process by ensuring all attendees scanned the QR code before entering the venue.

Monitored and enforced time limits for the B2B meetings. Used a timer and rang a bell every 5 minutes to signal the end of each session and prompt attendees to move to the next table.

Assisted staff in wrapping up the event by organizing and packing Sabah Tourism Board's stand banners and other materials used at the venue.

ii. Tools/Equipment Used:

Date Stamp, document folders, pen.

Smartphone/timer for session management.

QR code and registration link access tools.

STB stand banners and storage equipment.

iii. Relation to Theory & Practice Learned in UMK:

Applied time management, event coordination, and multitasking skills learned in class.

Previously handled QR registration during a UMK event, which made it easier to manage the registration process smoothly.

Experience as an AJK also helped in organizing event materials efficiently.

iv. Issues & Challenges:

Some guests faced difficulties with scanning QR code due to unfamiliarity or internet issues.

Managing both the timer and bell while keeping the session flow smooth required high attention and coordination.

v. Solutions:

Provided clear guidance to guests during registration and assisted when technical issues occured.

Used a timer and stayed focused to ensure each session remained on schedule and the bell was rung consistently.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

Utilized my rest day to organize my notes and reflect on the tasks I've completed so far, identifying areas for improvement and future learning.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

Today being a non-working day, I took time to explore Sabah's local attractions to better understand the tourist experience, which could support future promotional insights.

# data[].attributes.body
Continued daily task of stamping and recording documents, focusing on files related to the UK.

Information Front Desk Support

Assisted at the information help desk while another staff member was having her lunch. Handled inquiries from European and Chinese tourists regarding travel to Ranau, activities such as visiting monkeys, fireflies, and ATV experiences in Kota Kinabalu area.

Recommended tourists to visit Wisma Sabah to find travel agencies for better travel arrangements, especially for trips outside KK like Ranau.

Guided tourists on where to locate licensed travel agents and how to plan tours safely and efficiently.

Attraction Research

In the afternoon, conducted research on attractions available in the Kota Kinabalu area to improve personal knowledge and better assist future inquiries.

ii. Tools/Equipment Used:

Date stamp, pen, file folders

Computer/internet for attraction research

Tourist brochures and reference materials at the front desk

iii. Relation to Theory and Practice Learned in UMK:

Applied customer service and communication skills learned through tourism related coursework.

Previously handled Columbia delegates during UMK event, which helped build my confidence n assisting international tourists.

Experience in giving travel advice aligns with theoretical knowledge of travel planning and destination management.

iv. Issues and Challenges:

Tourists had many detailed questions, including logistics, transportation, and activity availability.

Needed to ensure information given was accurate and up-to-date.

v. Solutions:

Provided clear explanations and directed tourists to Wisma Sabah for expert travel arrangements.

Followed up by doing additional research to enhance knowledge of local attractions and services.

# data[].attributes.body
Arrived at the office around 7:30 AM, cleaning up my desk, and started work at 8:00 AM.

Docketing files related to the World Travel Market in London, UK.

Numbered stickers and prepared 14 sets of 7 number sticker for TMC papers.

Assisted staff in updating the Sabah homestay name list using Microsoft Word.

ii. Equipment used:

Pen and paper

Stickers

Computer (Microsoft Word)

Office files/documents

iii. Relation to theory and practical learned at UMK:

This task is related to Tourism Documentation and Administrative Skills, where I learned how to manage files and organize important tourism event materials systematically.

iv. Issues and challenges faced:

I had to carefully follow instructions to avoid errors when handling docketing tasks.

v. Solutions:

Asked my supervisor and colleagues for clarification to ensure each step was done correctly.

# data[].attributes.body
Updated new information for hotels and homestays in Sabah using Microsoft Excel.

Organized data including business names, addresses, and contact details.

Coordinated with the marketing team to maintain an up-to-date accommodation database.

Assigned to attach numbering to all TMC (Tourism Marketing) files to ensured systematically organized for easy reference.

Equipment Used:

Computer

Microsoft Excel

Numbering stickers

Physical files

Stationery

Relation to Theory and Practical Learned at UMK:

Applied data management and organization skills from Tourism classes.

Issues and challenges faced:

Managing large datasets while ensuring accuracy

Difficulty in identifying outdated or duplicated information

Solutions:

Double checked data before updating

Collaborated with staff to confirm details.

# data[].attributes.body
DAILY TASK

Organized homestay database and hotel information in Sabah using Microsoft Excel.

Greeted and assisted tourists with inquiries regarding local attractions, accommodations, and transportation.

Answered incoming phone calls.

Equipment Used:

Computer

Microsoft Excel

Telephone

Maps and brochures

Relation to Theory and Practical Learned in UMK:

This task related to the Travel and Tour subject, especially in handling tour documents, organizing travel data, and assisting tourist needs.

# data[].attributes.body
DAILY TASK

Greeted and assisted tourists with inquiries about attractions, accommodations, and transportation.

Helped staff by covering front desk duties from 8AM

Provided brochures and maps to visitors

Answered phone calls

Equipment Used:

Telephone

Brochures and maps

Visitor logbook

Relation to Theory and Practical Learned at UMK:

This task relates to the Wellness subject, especially in promoting a positive experience for tourists through helpful communication, comfort, and ensuring they receive accurate and supportive information during their visit.

Issues and Challenges Faced:

Heavy flow of tourists in the morning

Limited availability of updated brochures for some destinations

Solutions:

Assisted visitors in small groups to manage crowd.

Recommended alternative resources or websites when brochures were unavailable.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

# data[].attributes.body
WEEKED BREAK ! (REST DAY)

# data[].attributes.body
PUBLIC HOLIDAY - HARI RAYA BREAK !

During these days, the office was closed for the Hari Raya public holiday. It was a time for rest, reflection, and celebration.

# data[].attributes.body
CUTI RAYA LEAVE !

Continued Raya leave to celebrate Hari Raya Aidilfitri. A meaningful time for rest, reflection, and strengthening family bonds during this festive occasion

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

Non-working day with no scheduled assignments. The day was spent resting and maintaining a healthy work-life balance.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

Non-working day with no scheduled assignments. The day was spent resting and maintaining a healthy work-life balance.

# data[].attributes.body
i. Work Process involved:

Continued verifying and organizing data such as business names, addresses, and contact details.

Organized all the data in Excel

Docketing all the files which related to movement forms ASEAN market travel records.

Gather all related files/documents.

Photocopy necessary documents as requested by the marketing manager.

Greeted & assisted tourists with inquiries regarding local attractions, accommodation, transportation.

ii. Equipment used:

Computer (Microsoft Excel)

Printer & photocopier

Official stamp

Official files/documents

Pen & stationery

Maps & Brochures

iii. Relation to theory & practical learned at UMK:

This activity is related to what I've learned in my tourism classes such Tourist Behaviour and Customer Service in Tourism, where I gained knowledge on how to communicate effectively, handle inquiries, and assist tourists based on their needs.

iv. Issues & challenges faced:

Had to ensure accuracy in data entry

v. Solutions:

Double checked the date for accuracy

# data[].attributes.body
All staff were instructed to work from home due to exterior repainting work on the building, which made it unsafe and inconvenient to access the office.

# data[].attributes.body
Work Process Involved:

Covered the front desk in place of a staff member (Mary) who was on 2 day leave.

Responded to inquiries from walk-in tourists and answered phone calls.

Distributed brochures and maps to assist visitors with travel planning and information.

Equipment Used:

Telephone

Brochures and maps

Visitor logbook

Stationery

Relation to Theory and Practical Learned at UMK:

This task relates to the Domestic and International Travel Management subject, where I learned how to assist and guide tourists in planning their trips.

It also connects with the MICE subject, as front desk responsibilities involve handling inquiries and assisting with tourism materials that support events, meetings, and conventions.

Issues and Challenges Faced:

Handling multiple inquiries at once during busy hours.

Some tourists requested detailed info about some places with limited brochures.

Solutions:

Answered inquiries patiently and used online resources for additional information.

# data[].attributes.body
Work Process Involved:

Provided information to tourists about attractions and transportation services in Sabah.

Responded to inquiries through phone calls and in-person walk-ins.

Assisted tourists with directions using printed maps and brochures.

Transferred important tourism files and data from the computer to a pendrive.

Equipment Used:

Telephone

Printed maps and brochures

Computer

USB pendrive

Visitor logbook

Relation to Theory and Practical Learned at UMK:

This task relates to Domestic and International Travel Management and MICE, especially in providing destination information, guiding tourists, and managing digital data related to tourism activities and services.

Issues and Challenges Faced:

Some tourists had difficulty understanding certain directions.

Technical issue when transferring large files.

Solutions:

Used maps to explain directions more clearly.

Switched to another new pendrive and successfully transferred the data.

# data[].attributes.body
Work Process Involved:

Transferred tourism-related data from the PC to 150 pendrives provided by Sabah Tourism Board, which will be distributed during the Tourism Sales Mission to Taiwan.

Docketed marketing evaluation report files for organized filling and record-keeping.

Equipment Used:

Computer

STB Pendrive

Stamp

Stationery

Report Documents

Relation to Theory and Practical Learned at UMK:

these tasks relate to Domestic and International Travel Management and MICE, particularly in preparing digital materials for international tourism promotion and managing marketing documents for evaluation and reporting purposes.

# data[].attributes.body
WEEKEND BREAK ! ( REST DAY)

Non-working day with no schedules assignments.

Did personal research on KK attractions and transport routes from KK to Sandakan, Ranau, and Keningau to improve more my tourism knowledge.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

Non-working day with no schedules assignments.

Updated and organized internship notes for better reference moving forward.

# data[].attributes.body
Work Process Involved:

Assigned by the Senior Marketing Manager (Ms. Josephine) to print and bind 17 sets of PowerPoint presentations from the PATA Annual Summit 2025 conference slides.

Handled visitor queries at the Information Help Desk by providing brochures, directions, and travel recommendations.

Equipment Used:

Printer & binding machine

Desktop computer

Brochures & printed maps

Telephone

Relation to Theory Learned:

Related to Meetings, Incentives, Conventions, and Exhibitions (MICE), particularly the preparation of materials for international tourism conferences.

Issues & Challenges Faced:

Some of the presentation files were large, which caused delays during printing.

Binding required careful attention to ensure all sets were complete and professional.

Solutions:

Printed in smaller batches to avoid system overload & ensured proper alignment before binding.

Double-checked each bound set to confirm all pages were in correct order and properly secured.

# data[].attributes.body
Work Process Involved:

Carried out docketing tasks for several files.

Assisted staff in editing the STB engagement session attendance list in Google Drive.

Collected PR marketing files from the accountant & finance deparment's office.

Helped another marketing staff member record email addresses of attendees from the meeting held on 28 August 2024.

Greeted & Assisted tourists with inquiries regarding local attractions, accommodations, transportations.

Helped staff prepare 40 souvenir pouches by cutting & tying paper tags & placing handmade necklace souvenirs inside each pouch for the MATTA Fair KL event.

Answer phone calls from the staff.

Equipment used:

Stamp

Computer (Google Drive)

Pen

Printed Documents

Maps & Brochucers

Telephone

Cutting Board

Cutter & Paper Punch

Relation to theory & practical learned at UMK:

These activities relate to administrative management & marketing research, particularly in collecting, organizing and recording attendee information & documentation.

Issues & Challenges faced:

As I'm still adjusting to the work environment, I took time to understand file structures & how to manage data in Google Drive.

Solutions:

I asked for guidance from the staff & took notes to improve my understanding of document handling & digital tools used in the office.

# data[].attributes.body
Work Process Involved:

Carried out docketing tasks for several files

Assisted visitors at the Help Desk Information Centre by providing tourism information and answering general inquiries.

Kept updating the attendance list of participants for the STB engagement session by checking and verifying email responses from invitees to confirm their attendance status.

Equipment Used:

Computer

Telephone

Printed attendance list

Stamp

Relation to Theory and Practical Learned at UMK:

Related to Travel and Tour operations, where managing event, handling communication with stakeholders, and maintaining accurate records are essential practical skills.

Issues & Challenges Faced:

Some participants responded late or changed their attendance last minute.

Solutions:

Regularly monitored email replies and made real-time updates to keep the attendance list accurate and organized.

# data[].attributes.body
Work Process Involved:

Performed docketing by stamping documents and recording sender, subject, and date.

Assisted in reviewing and updating the participant list for the STB Tourism Industry Engagement Program.

Responded to inquiries from walk-in visitors and phone calls.

Equipment Used:

Stamp pad

Printed documents

Telephone

Relation to Theory & Practical Learned at UMK:

This activity relates to the Tour and Travel, where I learned about organizing documentation and managing pre-event arrangements for tourism programs.

Issues and Challenges Faced:

Confusion over participant status due to unclear email responses.

Solutions:

Coordinated with staff to confirm participant availability and clarify records.

# data[].attributes.body
Work Process Involved:

Updated participant attendance list based on email confirmations for the engagement event.

Edited Hari Raya invitation card using a PDF editor.

Carried out docketing for multiple documents.

Assisted at the front desk by responding to visitor inquiries.

Equipment Used:

PDF editing software

Stamp pad

Office PC

Telephone

Relation to Theory and Practical Learned at UMK:

This task reflects learning from MICE and Domestic Travel Management which focusing on organizing events and managing guest engagement professionally.

# data[].attributes.body
PUBLIC HOLIDAY !! (GOOD FRIDAY)

No official tasks or assignments.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

Utilized free time to explore information on key tourist destinations and travel routes within Sabah.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

# data[].attributes.body
Work Process Involved:

Checked participant email responses to confirm attendance for the STB Tourism Industry Engagement Event.

Updated and marked the names of attendees on the list.

Assisted with editing Hari Raya invitation on Google Slides.

Carried out docketing tasks for several documents.

Helped prepare goodies bags for STB Courtesy Call by Interhighlands Adventure S/B.

Equipment Used:

Laptop

Email

PDF editor

Printer

Stationery

Relation to Theory and Practical Learned at UMK:

Relates to Travel and Tour and Event Management where managing guest lists are key tasks in professional tourism settings.

Issues and Challenges Faced:

Unclear or incomplete email confirmations from participants.

Solutions:

Cross-checked email responses and followed up to confirm attendance before finalizing the list.

# data[].attributes.body
Work Process Involved:

Updated the participant list for the STB Tourism Industry Engagement Event & Hari Raya Aidilfitri Celebration with the Ministry of Tourism, Culture, & Environment Sabah.

Docketing tasks for several documents.

Handled visitor queries at the info centre help desk and provided brochures, directions, and travel recommendations.

Equipment Used:

PC

Phone

Brochures & maps

Document stamps

Relation to Theory and Practical Learned at UMK

Connects to Domestic & International Travel Management, focusing on organizing tourism events and assisting tourists with real-time information.

# data[].attributes.body
Work Process Involved:

Assisted staff in preparing RVSP attendance list in Google slides for the upcoming meeting.

Performed docketing tasks for several documents.

Handled visitor queries at the info centre help desk and provided brochures, directions, and travel recommendations.

Equipment Used:

Google slides

PC

Brochures & maps

Stamp for docketing

Relation to Theory and Practical Learned at UMK:

related to MICE (Meetings, Incentives, Conventions, Exhibitions) and Travel and Tour subjects where organizing participant's data and providing front-line support are essential.

Issues and Challenges Faced:

Delay in receiving RSVPs from participants

Solutions:

Sent reminder emails and updated the Google Slides RSVP list regularly to ensure accuracy.

# data[].attributes.body
Work Process Involved:

Photocopied parking receipts for March & April, calculated total fees, and recorded the data at the Finance & Accounts Department.

Assisted staff in collecting PR files from the Finance & Accounts Department.

Performed docketing tasks for several documents.

Handled visitor queries at the info centre help desk by providing brochures, directions, and travel recommendations.

Equipment Used:

Photocopier

Calculator

Computer

Brochures & maps

Stamping tools for docketing

Relation to Theory and Practical Learned at UMK

Relates to Business Development for the Resort, MICE, and Professional Development in Hospitality and mainly focusing on handling office tasks and helping visitors, which are important in tourism and hospitality jobs.

# data[].attributes.body
Work Process Involved:

Helped staff find old files in the storage room.

Assisted staff in collecting PR files from the Finance & Accounts Department.

Performed docketing tasks on marketing documents, including stamping and recording essential information for tracking and filling.

Handled visitor queries at the info centre help desk, provided brochures, directions, and travel tips.

Equipment Used:

Stamping tools

File storage system

PC

Brochures & maps

Relation to Theory and Practical Learned at UMK:

Related to MICE and Domestic & International Travel Management where document handling, organization, and front-line visitor services are important in maintaining tourism office efficiency.

Issues and Challenges Faced:

There were too many files stored in the cabinet, which made it time-consuming to locate the correct ones.

Solutions:

Grouped similar documents together and suggested labeling folders for easier future retrieval.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

# data[].attributes.body
Work Process Involved:

Performed docketing tasks on marketing documents, including stamping and recording essential information for tracking and filling purposes.

Helped staff update the attendance list for an upcoming meeting by checking participant's email responses to confirm who could attend and who could not.

Attended the STB Hari Raya Luncheon at Promenade Hotel Kota Kinabalu from around 12pm to 3pm.

Equipment Used:

Computer

Email

Google slides

Stationery for docketing

Relation to Theory Learned:

Related to Domestic and International Travel Management and MICE (Meetings, Incentives, Conventions, Exhibitions) as it involved event preparation (attendance tracking), documentation tasks, and participation in a formal tourism networking luncheon.

The Hari Raya Luncheon is an example of an incentive or appreciation event, which helps in stakeholder relationship building as essential concept in MICE.

Issues and Challenges Faced:

Filtering and confirming attendance through email responses required attention to detail and time management.

Coordinating work tasks before attending the luncheon.

Solutions:

Cross-checked email responses carefully and coordinated with staff to ensure the attendance list was accurately updated in time for the next day's event.

# data[].attributes.body
Work Process Involved:

Assisted in maintaining and updating the RVSP attendance list for the coordination meeting of the ''Sail Malaysia Passage to the East Yacht Rally 2025"

Prepared 28 sets of 14 page slide handouts by photocopying for distribution to meeting participants.

Handled the registration by ensuring participants wrote their names and signed the attendance list before entering the STB conference room.

Performed docketing tasks on marketing documents, including stamping and recording essential information for tracking and filling purposes.

Helped send files to other staff at the marketing department.

Delivered documents to the Account & Finance Manager for signing.

Equipment Used:

Computer

Email

Printer

Google Slides

Stationery for docketing

Relation to Theory Learned:

Related to the MICE (Meetings, Incentives, Conventions, Exhibitions) subject, especially the procedures for organizing and managing official meetings including RVSP tracking, document preparation, and attendee registration.

Issues and Challenges Faced:

High volume of photocopying required for the slide handouts.

Ensuring smooth flow of registration while cross-checking names took multitasking skills.

Solutions:

Managed time by photocopying documents earlier.

Coordinated closely with staff to streamline the registration and documentation process.

# data[].attributes.body
Work Process Involved:

Performed docketing tasks on marketing documents, including stamping and recording essential information for tracking and filling purposes.

Handled visitor queries at the Info Centre Help Desk and provided brochures, directions, and travel recommendations.

Equipment Used:

Stationery

Stamp for docketing

Computer

Maps & Brochures

Relation to Theory Learned:

This task relates to the subject Domestic and International Travel Management, as it involves providing accurate travel information, brochures, and directions to tourists.

Also relevant to MICE (Meetings, Incentives, Conventions, Exhibitions), as docketing tasks are crucial for maintaining organized documentation before, during, and after tourism related events or meetings.

Issues and Challenges Faced:

High volume of visitors led to a busy help desk, requiring fast and effective communication skills.

Solutions:

Prioritized urgent inquiries and used multitasking strategies to manage the crowd effectively.

# data[].attributes.body
PUBLIC HOLIDAY !! (LABOUR DAY)

No official tasks or assignments.

# data[].attributes.body
Work Process Involved:

Handled visitor queries at the Info Centre Help Desk and provided brochures, directions, and travel recommendations.

Assisted at the Help Desk due to a staff member's absence, offering continuos support to walk-in visitors.

Supported the Marketing Manager (AERO - America/UK/Europe/Oceania) in keying in data for the 2025 Marketing Survey, including consumer feedback, sharing exhibitor responses, and FAM trip (familiarization trip) feedback surveys.

Organized tourism brochures and maps, ensuring stock was neatly arranged and tracking items that were nearly out of stock.

Equipment Used:

Computer (for data entry of survey results)

Brochures, maps, and racks (for organizing tourism materials)

Telephone (for responding to inquiries)

Notepad and pen (for note-taking or checking stock)

Relation to Theory Learned:

Related to Domestic and International Travel Management, as it involved assisting tourists with directions, travel recommendations, and understanding visitor needs from various regions.

Issues & Challenges Faced:

Some brochures were running low, and it was unclear whether a restock was available immediately.

Managing both help desk duties and survey data entry required good time management.

Solutions:

I took the brochure stock from the cabinet and refilled the racks to make the brochures and maps section look neat and presentable.

Prioritized tasks and used quieter moments at the help desk to complete the survey data entry efficiently.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments.

# data[].attributes.body
Work Process Involved:

Attended the SPRM talk "Merdeka dari Rasuah'' at the STB conference room, focused on anti-corruption awareness and workplace integrity.

Prepared 60 souvenir dry bags for the Lufthansa City Center (LCC) Regional Meeting APAC, each tied with ribbon and packed with a pen and pendrive in a handcraft pouch.

Equipment Used:

Dry bags, ribbons, handcrafted pouches

Stationery items

Scissors and tape

Issues & Challenges Faced:

Time-consuming process to prepare and tie each souvenir bag neatly.

Needed to ensure that each bag included all items without missing any.

Solutions:

Worked systematically by preparing items in batches and cross-checking each completed bag.

# data[].attributes.body
Work Process Involved:

Attended the premiere of the sabahan movie "Mantera" at the Centre Point with 14 STB staff, an event sponsored by STB to support local film.

Completed the final 15 souvenir dry bags for Lufthansa City Center (LCC) Regional Meeting APAC at Shangri-La's Tanjung Aru Resort

Equipment Used:

Dry bags, handcraft pouches, ribbons

Stationery items

Scissors and tape

Relation to Theory Learned:

Related to MICE, through preparation for an international tourism meeting, and to Business Development for Resorts and Visitor Attractions, by supporting local events that promote Sabah's tourism.

Issues & Challenges Faced:

Needed to ensure every souvenir bag was complete and well-presented.

Time management was important due to attending the film premiere and finishing souvenir preparation on the same day.

Solutions:

Used a checklist to confirm all items were packed correctly in each bag.

Managed time efficiently by completing souvenir tasks before and after the event.

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Work Process Involved:

Assigned to the Information Help Desk for the full day to cover the staff (Alvino) who was attending a course.

Worked alongside another staff member to assist visitors and manage inquiries.

Equipment Used:

Telephone

Brochures and printed maps

Desktop computer

Relation to Theory Learned:

Related to Travel Management and MICE, through handling visitor services and assisting with front desk operations.

# data[].attributes.body
Work Process Involved:

Assisted at the Information Help Desk for the full, covering for staff (Alvino) who was attending course.

Worked with another staff member to handle visitor inquiries and answered phone calls from companies and tourists.

Equipment Used:

Telephone

Brochures & printed maps

Desktop computer

Relation to Theory Learned:

Related to Travel Management and MICE, by handling front-desk services and managing communication with tourists and industry stakeholders.

Issues and Challenges Faced:

High volume of inquiries during peak hours made it challenging to respond promptly.

Some tourists asked for detailed travel information that required extra time to explain.

Solutions:

Prioritized urgent inquiries and worked closely with other staff to divide tasks efficiently.

Referred tourists to printed brochures and maps for quick guidance while preparing detailed answers.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
Work Process Involved:

Carried out docketing tasks for marketing documents, including stamping and recording key details for proper tracking & filling.

At 2PM, assisted at the Information Help Desk as all staff attended a meeting with the CEO. Worked alongside Assistant Marketing Manager, Ms. Siti to handle visitor inquiries.

Equipment Used:

Stamp, pen, and document files

Telephone

Brochures & printed maps

Relation to Theory Learned:

Related to Travel Management, by assisting visitors with tourism information.

Issues & Challenges Faced:

Limited staff at the front desk during the CEO meeting caused a brief backing of inquiries.

Solutions:

Maintained clear communication with Ms. Siti to divide tasks efficiently and assist visitors smoothly.

# data[].attributes.body
Work Process Involved:

Tasked with updating the tourist booklet, focusing on entrance fees, operation hours, and contact details for attractions in Kota Marudu, Tuaran, Tenom, and Kudat.

Contacted attractions via phone and WhatsApp to confirm operations and collect updated information.

Handled visitor inquiries at the Information Help Desk, providing brochures, directions, and travel recommendations.

Equipment Used:

Telephone and WhatsApp

Printed tourist booklet

Brochures & printed maps

Desktop computer

Relation to Theory Learned:

Related to Business Developmet for Resorts and Visitor, Attractions, through verifying and updating tourism information, and to Travel Management, by guiding tourists directly.

Issues & Challenges Faced:

Some attractions were hard to reach or had unclear operational status.

Solutions:

Repeated follow-ups via different contact methods and recorded the most accurate information available.

# data[].attributes.body
Work Process Involved:

Continued updating the tourist booklet with the latest attraction info and transportation prices from Kota Kinabalu to each district.

Followed up with previous non-responding attractions via calls and WhatsApp to confirm details.

Assigned by the Marketing Manager to filter out Airbnb listings from an Agoda list and create a new Excel file of hotels in KK, including sales contact names and emails.

Equipment Used:

Telephone and WhatsApp

Desktop Computer

Excel software

Tourist booklet

Relation to Theory Learned:

Related to Travel Management and Business Development for Resorts and Visitor Attractions, through updating tourism info and organizing accommodation data for industry use.

Issues & Challenges Faced:

Some attractions and hotels were slow to respond or had outdated contact information.

Solutions:

Verified through multiple sources and used online platforms or had outdated contact information.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

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Work Process Involved:

Copied STB brochures and promotional videos into 25 pendrives (Chinese) and 5 pendrives (English) for the ITB (Internationale Tourismus Borse) event in Shanghai, China.

Continued updating the Agoda hotel list, filtering out Airbnb listings and searching for sales contact names and emails for hotels outside of Kota Kinabalu.

Helped organize STB souvenirs, packing them into bags for attendees of a meeting held that day.

Equipment Used:

Computer & USB pendrives

Excel software

Brochures & promotional videos

Packaging materials (souvenir bags)

Relation to Theory Learned:

Connected to MICE and International Travel Management, by supporting a major international tourism event and managing accommodation and souvenir preparations.

Issues & Challenges Faced:

Some hotel listings lacked complete contact info

Solutions:

Used official hotel websites and directories to gather accurate contact details.

# data[].attributes.body
Work Process Involved:

Re-copied STB brochures and videos into 25 Chinese and 5 English pendrives after discovering the previous set was damaged and unusable.

Performed docketing tasks on marketing documents, including stamping and recording key information for tracking and filling.

Equipment Used:

Computer and USB pendrives

Marketing documents

Stamp and logbook

Relation to Theory Learned:

Related to MICE and International Travel Management, by preparing media kits for international event use and handling administrative documentation tasks.

Issues & Challenges Faced:

Damaged pendrives caused delay in task completion.

Solutions:

Replaced faulty pendrives and re-copied the required files to ensure readiness for event distribution.

# data[].attributes.body
Work Process Involved:

Assisted staff in updating the tourist information booklet for Tambunan and Kota Belud, by verifying entrace fees, activities and contact details from sources like brochures and official contact points.

Handled visitor queries at the Information Centre Help Desk and provided brochures, directions, and travel recommendations.

Equipment Used:

Computer

Printed Brochures & contact lists

Telephone & WhatsApp for info confirmation

Relation to Theory Learned:

Connected to International Travel Management & Business Development for Visitor Attractions, as it involves curating travel details, and improving accessibility to local tourism products.

Issues & Challenges Faced:

Some contact details were outdated.

Solutios:

Made follow up calls and checked availability with updated sources.

# data[].attributes.body
Work Process Involved:

Performed docketing tasks on marketing documents including stamping and recording essential details for tracking and filling.

Assisted the Marketing Manager in transferring Sabah Chinese tourism videos from PC to pendrive for an official trip to Hong Kong.

Equipment Used:

Computer

USB pendrive

Official stamp

Relation to Theory Learned:

Relevant to International Travel Management and MICE, as it supports promotional preparation for international tourism outreach and business events.

Issues and Challenges Faced:

Some video files were large in size

Solutions:

Compressed videos and ensured proper formatting before transfer

# data[].attributes.body
Work Process Involved:

Greeted and assisted tourists with inquiries on local attractions, accommodations, and transportation, alongside one staff member as another (Vino) was outstation.

Helped update tourist information booklets for Kota Belud, Semporna, Tawau, and Tambunan in the absence of the front desk staff.

Equipment Used:

Computer

Printed tourism brochures and booklets

Telephone

Relation to Theory Learned:

Related to Domestic Tourism Management and Business Development for Visitor Attractions as it involves updating destination info and assisting travelers efficiently.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
Work Process Involved:

Greeted and assisted tourists with inquiries on local attractions, accommodations, and transportation throughout the day, working with one staff as Vino was still outstation in Penang for MATTA fair.

Assisted the staff to record medical fee details in finance/accounts department.

Equipment Used:

Computer

Telephone

Visitor logbook

Medical fees record book

Relation to Theory Learned:

Related to Domestic Tourism Management for handling tourist inquiries and Business Development for Visitor Attractions by supporting administrative work that contributes to staff welfare and operational efficiency.

*No Issues Faced

# data[].attributes.body
Work Process Involved:

Greeted and assisted tourists with inquiries regarding local attractions and transportation throughout the day with one staff member, as Vino was stil outstation in Penang for the Matta Fair event.

Equipment Used:

Computer

Telephone

Brochures and printed maps

Visitor logbook

Relation to Theory Learned:

Related to Domestic Tourism Management for providing travel assistance and MICE (Meetings, Incentives, Conventions, and Exhibitions) as part of supporting large-scale tourism promotion events like Matta Fair.

*No Issues and Challenges Faced

# data[].attributes.body
Work Process Involved:

Listed trade shows with corresponding travel authorization dates in a Word document and emailed it to the Asia Marketing Manager.

Assisted in the Marketing Korea Assistant Manager in preparing 22 STB souvenir bags for the Boseong County delegation, organizing two types of bags with different items.

Helped the Marketing Manager insert Crab House and Duty Free vouchers into 100 envelopes for her to hand-carry during the ITE 2025 trip to Hong Kong.

Assisted a staff member in cross-checking place cards in a PDF file for accuracy.

Equipment Used:

Computer

Microsoft Word & PDF Reader

Printer

Stationery items

Relation to Theory Learned:

Related to Meetings, Incentives, Conventions, and Exhibitions (MICE) and Business Development for Resorts and Visitor Attractions, as tasks involved event preparation, tourism promotion, and handling international delegation needs.

Issues and Challenges Faced:

Time constraints due to multiple preparation tasks in one day.

Solutions:

Priorizited tasks by urgency and worked collaboratively with other staff to meet deadlines efficiently.

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Work Process Involved:

Assisted the staff in editing, cross-checking, printing, and cutting place cards for an upcoming event.

Performed docketing tasks on marketing documents, including stamping and recording essential details for tracking and filling.

Equipment Used:

Computer

Printer & Paper Cutter

Stationery (stamps, files)

Relation to Theory Learned:

Related to MICE (Meetings, Incentives, Conventions, and Exhibitions), as activities supported event preparation and coordination for effective tourism promotion.

Issues and Challenges Faced:

Some names were misspelled in the initial place card list.

Solutions

Cross-checked thoroughly with the participant list before final printing to ensure accuracy.

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Work Process Involved:

Performed docketing tasks on marketing documents, including stamping and recording key information for proper tracking and filling.

Equipment Used:

Stamps

Pen

Filling system (folders, cabinets)

Relation to Theory Learned:

Related to Domestic and International Travel Management, as accurate document handling supports operational efficiency in tourism organizations.

*No issues and Challenges Faced

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
PUBLIC HOLIDAY !! (AGONG'S BIRTHDAY)

# data[].attributes.body
Work Process Involved:

Assisted in the Marketing Manager (AERO) in preparing STB souvenirs for French clients by checking and cleaning frame souvenirs, and packing 100 souvenir bags with STB t-shirts, tags, and ribbons.

Handled visitor inquiries at the Information Help Desk by providing brochures, directions, and travel recommendations.

Equipment Used:

Souvenir frames

Gift bags, ribbons, tags

Brochures, printed maps

Computer & Telephone

Relation to Theory Learned:

Related to Business Development for Resorts and Visitor Attractions and MICE, as the task involves client-focused preparation and tourism promotion support.

Issues and Challenges Faced:

Some souvenirs had minor dust and marks

Solutions:

Cleaned and inspected each item to ensure all gifts were presentable.

# data[].attributes.body
Work Process Involved:

Performed docketing tasks on marketing documents, including stamping and recording key details for tracking and filling purposes.

Handled visitor inquiries at the Information Help Desk by providing brochures, directions, and travel recommendations.

Equipment Used:

Stamps, pens, files

Brochures & printed maps

Telephone & computer

Relation to Theory Learned:

This relates to Domestic and International Travel Management and MICE, especially in handling visitor services and documentation support.

Issues and Challenges Faced:

Some visitors had limited English proficiency.

Solutions:

Used simple languange, maps and visual aids to assist communication effectively.

# data[].attributes.body
Work Process Involved:

Carried out docketing tasks on marketing documents, including stamping and recording essential information for tracking and filling.

Attended to visitor inquiries at the Information Help Desk, offering brochures, directions, and travel recommendations.

Equipment Used:

Stamps, pens, files

Telephone, computer

Brochures and printed maps

Relation to Theory Learned:

Relate to Domestic and International Travel Management and MICE, focusing on visitor assistance and administrative tasks in tourism.

Issues and Challenges Faced:

Some brochures were low in stock.

Solutions:

Refilled from storage and arranged them neatly for easy access.

# data[].attributes.body
Work Process Involved:

Performed docketing tasks on marketing documents, including stamping and recording key information for proper tracking and filling.

Equipment Used:

Stamp, pen, logbook, and document files

Relation to Theory Learned:

Relavant to Business Development for Resorts and Visitor Attractions, which emphasizes proper documentation and aministrative efficiency in tourism operations.

Issues and Challenges Faced:

Faced a delay in locating specific files due to volume.

Solutions:

Organized documents by date for easier retrieval.

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
(HARI RAYA HAJI LEAVE)

I took leave to return to my hometown and join my family for a kenduri in celebration of Hari Raya Haji.

# data[].attributes.body
(HARI RAYA HAJI LEAVE)

I took leave to return to my hometown and join my family for a kenduri in celebration of Hari Raya Haji.

# data[].attributes.body
Work Process Involved:

Assisted the assistant marketing staff by photocopying Korean documents for filling purposes and submitting them to the Korea marketing manager.

Helped my supervisor bind the TMC files.

Equipment Used:

Photocopier, binder machine, printed documents.

Relation to Theory Learned:

Related to Domestic & International Travel Management, where documentation and administrative preparation are crucial for smooth travel coordination.

Issues and Challenges Faced:

Some documents were misaligned during photocopying.

Solutions:

Adjusted settings and re-copied to ensure clarify.

# data[].attributes.body
Work Process Involved:

Assigned by my supervisor to number all TMC files for each staff involved in the upcoming TMC meeting for better organization.

Prepared 4 sets of appoinment/meeting books for ASEAN Travel Exchange 2025 by cutting and arranging contact report sheets.

Greeted and assisted tourists with inquiries about local attractions, accommodations, transportation, and travel recommendations.

Equipment Used:

Printed TMC files

Scissors

Binder clips

Printed brochures & maps

Relation to Theory Learned:

Related to MICE and Business Development for Resorts and Visitor Attraction, where organizing meeting materials and assisting visitors are key operational tasks.

Issues and Challenges Faced:

Some contact sheets were missing details.

Solutions:

Cross-checked with staff and printed the missing pages before compiling.

# data[].attributes.body
Work Process Involved:

Assisted the marketing manager by binding all her documents and organizing them into one complete file for easy reference.

Performed docketing tasks on marketing documents, including stamping and recording essential information for tracking and filling purposes.

Equipment Used:

Binder machine

Printed documents

Docketing stamp

Relation to Theory Learned:

This task is related to MICE and Business Development for Resorts and Visitor Attractions, especially in preparing organized documents for official reference and planning purposes.

Issues and Challenges Faced:

Some documents were out of sequence.

Solution:

Reorganized pages according to the date and document type before binding.

# data[].attributes.body
WEEKEND BREAK !! (REST DAY)

No official tasks or assignments

# data[].attributes.body
WEEKEND BREAK ! (REST DAY)

No official tasks or assignments

# data[].attributes.body
Work Process Involved:

Attended the "Engagement with Sabah's Women Leaders" event at SICC on behalf of a staff member from STB.

Handled visitor queries at the Info Centre Help Desk and provided brochures, directions, and travel recommendations.

Equipment Used:

Brochures & Maps

Computer & Phone

Tourist Information Booklet

Relation to Theory & Practical Learned at UMK

Related to MICE and Domestic & International Travel Management, especially in understanding the structure and flow of official tourism events and public engagement.

Issues & Challenges:

Adjusting quickly to attend a formal event.

Solutions:

Prepared by reviewing the event's background.

# data[].attributes.body
Work Process Involved:

Greeted and assisted tourists with inquiries regarding local attractions, accommodations, transportation, and travel recommendations, as one of the help desk staff attended a First Aid training programme.

Equipment Used:

Computer

Telephone

Brochures & Maps

Relation to Theory & Practical Learned at UMK:

Related to Domestic & International Travel Management and Business Development for Resorts and Visitor Attractions which enhancing service delivery and tourist attraction through destination knowledge.

Issues & Challenges:

Faced difficulty handling inquiries from non-English speaking tourists, which slowed communication.

Solutions:

Used simple language, brochures in different languanges, and online translation tools to assist effectively.

# data[].attributes.body
Work Process Involved:

Performed docketing tasks on marketing documents, including stamping and recording essential information for tracking and filling purposes.

Handled visitor queries at the info centre help desk and provided brochures, directions, and travel recommendations.

Equipment Used:

Stamp

Logbook

Computer & Telephone

Brochure & Maps

Relation to Theory Learned:

Related to Domestic and International Travel Management as I provided updated travel information and recommendation to visitors.

Also linked to Business Development for Resorts and Visitor Attractions through the promotion of local destinations and support materials.

Issues & Challenges Faced:

A high number of walk-in visitors caused delays in response time and multitasking between help desk and documentation tasks

Solutions:

Prioritized urgent inquiries, requested short assistance from a colleague when available and managed tasks systematically to stay efficient.

# data[].attributes.body
Work Process Involved:

Carried out docketing duties by stamping and recording details on marketing documents to ensure accurate tracking and filling.

Assisted visitors at the Information Help Desk by responding to inquiries and providing brochures, directions, and local travel suggestions.

Equipment Used:

Computer

Printer and stamping tools

Telephone

Brochures, maps, and display racks.

Relation to Theory & Practical Learned at UMK:

Domestic & International Travel Management - Applied knowledge of handling tourist information requests, travel routes, and destination highlights.

MICE - Supported administrative tasks like document preparation and organization that are essential for managing tourism-related events.

Issues & Challenges Faced:

High volume of documents requiried efficient time management and attention to detail during docketing.

Help desk occasionally crowded, leading to delays in attending to all inquiries.

Solutions:

Prioritized urgent docketing files and handled tasks systematically to meet expected timelines.

Work collaboratively with colleagues to split visitor assistance duties and reduce waiting time.

# data[].attributes.body
Work Process Involved:

Assisted at the info help desk by answering visitor inquiries, distributing brochures, and provide travel advice, as one staff was attending the Rainforest Music Festival in Kuching.

Equipment Used:

Telephone

Computer

Printed Brochures & Maps

Relation to Theory:

Domestic & International Travel Management - Applied knowledge of Sabah's tourist routes and attractions.

Business Development for Resorts & Attractions - Understood visitor interests for improving destination services.

Issues & Challenges Faced:

High visitor volume and low stock of brochures.

Solutions:

Prioritized inquiries and reported low brochure stock for restocking.

# data[].attributes.body
WEEKEND BREAK !! (REST DAY)

Joined the Sabah Tourism Board parade for the official ceremony celebrating the 71st birthday of His excellence the Yang di-Pertua Negeri (TYT YDPN) Sabah.

# data[].attributes.body
WEEKEND BREAK !! (REST DAY)

No official tasks or assignments