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Attend the supervisor's briefing on the assignments to be completed during the internship, including company policies, regulations, and expectations.

Familiarize yourself with the background of the company and its organizational structure, including its highest-ranking officials.

Gain a comprehensive understanding of the Umrah packages offered by Fa Izin Travel and Tour, as outlined in the company’s official brochure.

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Join an online meeting regarding the company's preparations for the MATTA Fair 2025 with all branches, which was conducted via Google Meet.

The meeting was held on 16 April 2025 (Wednesday), at 3.00 pm and aimed to discuss promotional strategies, division of tasks, and preparation of promotional materials to be used during the exhibition.

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Alternate Day Off- Hari Keputeraan Sultan Johor

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- Complete the task of stapling flyers to be distributed to the public.

- Launching a targeted advertisement campaign on the Facebook app to promote an affordable and budget-friendly Umrah package.

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Eid al-Fitr Holiday

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OFF DAY - HARI NUZUL AL-QURAN

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Today I learned how to properly use a photostat machine, including document layout, paper size selection, and copy quality settings.

Office Telephone Answering Procedures: I also practiced answering phone calls professionally and recording important information.

I scanned important documents such as passports and receipts at the specified resolution and checked the quality of the scans, as well as sending the PDF files to the operations department via official email.

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The supervisor provided a detailed explanation of the Umrah packages offered by Fa Izin International.

Additionally, the supervisor outlined effective communication strategies for informing Umrah pilgrims about the available packages, whether through WhatsApp, live sessions, or face-to-face interactions.

The staff at Fa Izin International conducted training on the registration process for Umrah pilgrims, covering both online and manual registration methods.

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Learn the proper method for writing customer payment receipts.

Understand the procedure for sending payment receipt proof via email to the Fa Izin company’s accounting staff.

Complete the task of stapling flyers to be distributed to the public.

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Launching a targeted advertisement campaign on the Facebook app to promote an affordable and budget-friendly Umrah package.

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Completing tasks related to the preparation of flyers about Umrah, which will be distributed to the public on a daily basis.

Learning and understanding the processes that must be carried out by staff and pilgrims after filling out the registration form before performing Umrah.

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Update the list of Umrah pilgrims in Google Drive for registration reference.

Updating the Umrah pilgrims' database in Microsoft Excel.

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Prepared a complete record of tasks performed throughout the week for supervisor review.

Assisted staff in collecting and organizing related documents such as payment receipts, payment vouchers, and invoices.

Learned how these documents are organized as a reference for monthly financial reports

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Today, I was given the responsibility of answering office phone calls and providing basic information to customers regarding the service packages provided by the company.

Recording each customer inquiry into the call log book for management record and reference purposes.

I also assisted the marketing staff in preparing digital promotional materials, such as the process of editing photos using basic editing software and writing short captions suitable for uploading to the company's social media.

Knowledge gained / Reflection:

Can increase my confidence in communicating professionally with customers over the phone, including using the appropriate tone of voice and answering questions clearly and politely.

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Write a summary report of daily activities for review and approval by the supervisor.

Reflect on the knowledge and skills learned throughout the week, including challenges encountered and how to overcome them.

Join internal meetings discussing the company's new marketing campaign, including strategic planning, customer targets, and promotional content ideas.

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Complete the task of stapling flyers and helping to stamp using the branch marketing officer's stamp.

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I learned how to conduct a live broadcast session on the TikTok account for the purpose of promoting the Umrah package offered by Fa Izin International Travel & Tours Sdn. Bhd.

I was introduced to the preparation steps before going live, such as preparing a short script, choosing suitable visuals, and determining the topic of discussion so that the session runs more smoothly and attracts the attention of the audience.

In addition, I was also taught basic techniques for interacting with the audience during the live broadcast to answer questions and provide additional information about the Umrah package.

Knowledge gained / Reflection:

Understand how to use social media as an effective marketing platform to attract the interest of potential pilgrims.

Increase self-confidence to speak in front of the camera and interact directly with the audience.

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I had the opportunity to attend an online briefing session via Google Meet with Andalusia Tijarah.

In this session, I heard explanations regarding Umrah pilgrim management procedures, service package offerings, and experience sharing from Andalusia Tijarah who have long been involved in the tourism and Umrah industry.

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Checking the completeness of the pilgrim's documents, such as copies of passports, visas, permission forms, and other supporting documents, to ensure that everything is complete before the next process.

In the evening, the branch staff left for Kuala Lumpur to attend a meeting at the Fa Izin HQ office with the boss and head of marketing.

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Listen to the speech delivered by Tuan Haji, the Director of Fa Izin International Travel & Tours Sdn. Bhd., regarding the company's sales strategy in conjunction with the 1447H Umrah season.

Staff are also required to attend a discussion session regarding partnerships with Ustaz Haji Abu Al Laith, who is the Umrah icon for Fa Izin International Travel & Tours Sdn. Bhd.

Knowledge / Reflection:

Understand the importance of planning a systematic sales strategy to face the Umrah season.

Gain exposure to real experience in managing Umrah pilgrims.

Realize the importance of being patient, professional and customer-friendly in the field of Umrah services.

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Matta Fair KL day 1 starts.

Help promote discounted Umrah packages to attract more pilgrims to register with Fa Izin International Travel and Tours

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Matta Fair KL Days 2.

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Assist staff in completing the form for receiving travel documents from Umrah pilgrims, such as passports, photographs, and Umrah vaccination cards.

In addition, I also helped write receipts for documents submitted to pilgrims as proof of receipt by the company.

Knowledge / Reflection:

Understand the procedures for receiving important documents from pilgrims, which must be done carefully and systematically.

Realize the importance of providing receipts as a security measure and official company record.

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Helping to prepare promotional posts for Umrah packages on Facebook in conjunction with the Negeri Sembilan Matta Fair Day.

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Assisting company staff in promoting Umrah packages in conjunction with the MATTA Fair 2025 event held in Negeri Sembilan.

Tasks include distributing brochures to visitors, providing brief explanations of the benefits of the Umrah packages offered, and helping answer basic questions from prospective pilgrims.

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Registering packages for new Umrah pilgrim customers who have just registered with the company.

Completed new pilgrim registration document, including personal information forms, passport copies, and other supporting documents.

Prepared and wrote receipts for registration payments or deposits received from pilgrims for reference and accounting records.

In the afternoon, I also helped the company staff conduct a live broadcast session on the TikTok application to promote the Umrah packages offered by Fa Izin International Travel & Tours Sdn. Bhd.

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Greet customers who come to the office in a friendly and professional manner.

Record every customer inquiry and detail in a special log book for company reference.

Submit Umrah or tour package registration forms, as well as provide a brief explanation of the registration procedure, required documents and next steps.

be able to improve face-to-face communication skills, learn how to serve customers in a more civilized and professional manner, and understand the registration procedure carried out by the company.

Knowledge / Reflection:

Improve direct communication skills with the audience through digital mediums.

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As usual, every evening, I and one of the staff of Fa Izin International Travel & Tours Sdn. Bhd. did a Live on social media platforms such as TikTok to promote the Umrah packages offered by the company.

In this session, I acted as a live host to present information related to the packages, answer questions from the audience, and help attract the interest of potential pilgrims.

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Happy Labour Day

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Help fill out registration forms for new Umrah pilgrims who have just registered.

Write deposit payment receipts for new Umrah pilgrims in the Fa Izin payment receipt book.

In the evening, I will live as usual to promote Umrah packages and pilgrimages such as Turkey, the Balkans, Istanbul, and more.

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The company's staff will hold an Umrah course program that will be held every Saturday for pilgrims.

In this course, pilgrims are given complete information about the pillars and procedures of Umrah worship, travel guides, and preparation tips before leaving for the Holy Land.

Knowledge / Reflection:

Understand the importance of providing initial guidance to pilgrims so that they are more prepared and confident in performing Umrah worship.

Learn how Umrah courses are organized systematically according to appropriate learning modules.

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Complete the registration form for new Umrah pilgrims.

Create a deposit or registration payment receipt to give to the pilgrims and keep for future reference.

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As usual, I will be doing a live with the Fa Izin staff to promote Umrah packages every evening.

I will answer every question and query asked during the live in the comments section.

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As usual, every evening, the Fa Izin staff will hold a live session to promote Umrah packages.

In this session, I also help answer questions and inquiries from viewers submitted in the comments section.

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Involved in assisting company staff in conjunction with the MATTA Fair 2025 event held in Kelantan.

My tasks included distributing brochures, providing brief explanations about the Umrah packages offered, and helping to maintain the booth layout so that it is always neat and attracts the attention of visitors.

Knowledge / Reflection:

Recognizing the role of exhibitions such as the MATTA Fair as an important platform to introduce company services to the public.

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Greet customers who come to the office in a friendly and professional manner.

Record every customer inquiry and detail in a special log book for company reference.

Submit Umrah or tour package registration forms, as well as provide a brief explanation of the registration procedure, required documents, and next steps.

Knowledge / Reflection:

Be able to improve face-to-face communication skills, learn how to serve customers in a more civilized and professional manner, and understand the registration procedure carried out by the company.

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I have carried out the task of distributing Umrah package brochures produced by Fa Izin International Travel & Tours Sdn. Bhd.

This activity is carried out in a planned manner in several mosques near my home area and also the company office.

Before starting the distribution, I have obtained official permission from the mosque/surau management and ensured that this activity complies with the guidelines set by the Johor Islamic Religious Department (JAINJ).

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helping to prepare promotional content for the official Umrah Fa Izin Instagram account, as an effort to attract more pilgrims to register.

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My Supervisor asked me to develop a well-structured and meaningful framework for planning content ideas that are both thoughtful and appropriate.

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Counting the stock of exclusive luggage bags from Fa Izin to inform the boss.

Assisting Fa Izin staff in removing luggage bags from the store to be sent to Umrah pilgrim customers.

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Help record promotional content to be uploaded to the official TikTok account of Umrah Fa Izin Johor Bahru in conjunction with Fa Izin Kelantan holding its first Umrah course at the Imanul Fa Izin Mosque in Kelantan.

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On the second day, all staff attended an accounting training course organized by the company.

In this training, the staff were exposed to the basics of company financial management, including how to record transactions, organize financial documents such as invoices and receipts, and understand the flow of the accounting report preparation process.

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Today, I help office staff manage important company documents by sorting and filing items such as payment receipts, copies of pilgrims' passports, invoices, and registration forms into the correct folders.

I also learned to make digital copies of these documents using a scanner, which helps keep records organized and makes it easier for management to refer to them when needed.

Knowledge gained:

The importance of managing documents in an orderly manner is to facilitate the retrieval process and avoid losing important documents.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Staff are making preparations in conjunction with the company's participation in the MATTA Fair 2025, which will be held at MITEC, Kuala Lumpur.

Tasks include compiling promotional materials such as brochures, bunting and roll-up banners, providing information on Umrah and tourism packages to be distributed to visitors, and ensuring that booth equipment such as tables, chairs and exhibition equipment is fully prepared.

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Help post a promotional poster on the official Umrah Fa Izin Instagram account in conjunction with Fa Izin Kelantan holding its first Umrah course at the Imanul Fa Izin Mosque in Kelantan.

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Grand Umrah Course held at Masjid Imanul Fa Izin, Kelantan.

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Meeting with the head of marketing and sales of Fa Izin on how to increase sales of Umrah packages for the 1447H season.

In addition, each staff member was asked to give suggestions on how to fill vacant seats for Umrah packages whose flight dates are approaching.

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Do live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

Reply to customer feedback on WhatsApp after the live session ends.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Public Holiday - Sultan Agong's Birthday

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Eid al-Adha Holiday

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Complete the registration form for new Umrah pilgrims.

Create a deposit or registration payment receipt to give to the pilgrims and keep for future reference.

Live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Attending an online meeting session with the staff of Fa Izin International Travel & Tours Sdn. Bhd. and Andalusia Sdn. Bhd. via the Zoom Meeting application.

The purpose of this meeting was to hear a briefing on Air Arabia's flight products offered to Umrah pilgrims.

Helped produce short video content and recorded the session to be uploaded to the Johor Bahru Branch Umrah TikTok social media account as promotional material.

In the afternoon, I also conducted a live broadcast session on the TikTok account to promote the company's Umrah package interactively with the audience.

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Helped create short promotional video content and recorded the online product briefing session to be uploaded to the Johor Bahru Branch Umrah TikTok account.

Assisted in preparing the video as part of the company's digital marketing efforts.

In the afternoon, hosted a live broadcast on the TikTok account to engage directly with viewers and promote the company's Umrah packages interactively.

Knowledge/Reflection:

Learned how to produce and edit simple promotional videos suitable for social media platforms.-

Improved communication skills and confidence when presenting information to the public online.

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Umrah course

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Do live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Do live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Live as usual every evening and answer every question from pilgrims who are interested in the Umrah packages offered.

Give a discount to customers who register for Umrah packages in conjunction with the payday sale.

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Live as usual every evening and answer every question from pilgrims who are interested in the Umrah packages offered.

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public holiday - awal muharram

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Umrah course

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

Reply to customer feedback on WhatsApp after the live session ends.

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Do live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

Reply to customer feedback on WhatsApp after the live session ends.

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Do live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Do live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Do live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

Reply to customer feedback on WhatsApp after the live session ends.

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Last day of internship.

Farewell.

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live as usual every evening and answer every question from pilgrims who are interested in the umrah packages offered.

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Assisting the staff of the Johor Bahru branch of Fa Izin in conducting Umrah courses held every Saturday for pilgrims.

In addition, I also assisted the staff in the process of managing visa biometrics for pilgrims who will perform Umrah for the Umrah Visa application process.

Knowledge / Reflection:

Understanding the importance of Umrah courses as spiritual and practical preparation for pilgrims.

Gained exposure to the biometric collection process as one of the requirements for Umrah Visa applications.

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BORANG PERAKUAN MENJALANI LATIHAN INDUSTRI

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BORANG PERAKUAN MENJALANI LATIHAN INDUSTRI