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The KSA model is useful as a guide for us to fall back on when we face difficulties reaching out to parents/ care givers. The videos shown were also helpful as it provide a clear picture of what are some of the things we should be aware of when communicating with parents.

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To better understand on how to deal with a child with needs more effectively in different settings/ situations

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To better understand on how to deal with a child with needs more effectively in different settings/ situations

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Love the case study and the strategies we can use.

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Love the case study and the strategies we can use.

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Building a good relationship with parents is a good strategy to speak to them about the child’a concern so that they do not find it that we are against the child.

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To be able to learn how to talk to parents with lower barriers.

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To be able to learn how to talk to parents with lower barriers.

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Parents need to feel comfortable with you so they would be more willing to share openly

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With the KSA model, it becomes more systematic for the teacher to address the child's issues and be able to generate more strategies to support the child

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How to interact with angry and difficult parents using KSA

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How to interact with angry and difficult parents using KSA

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The importance of relationship and trust building with families. Not only should we share with parents on the child’s challenges at school but also be empathetic in how we go about sharing.

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What is communication??
What is empathy??
How to address issues with positive words.
Acknowledging parent’s emotions
Provide alternative to parents to support child

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It is important for parents to feel they are being supported. Start by building relationship with them

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The KSA model to refer to. It's a useful guideline for us to be more mindful in our communication and to handle difficult conversations. 

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The KSA model to refer to. It's a useful guideline for us to be more mindful in our communication and to handle difficult conversations. 

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building rapport with parents

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Use developmental milestones strategically when communicating with parents - Hannah

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- Effective Communication Model (SKA)
- The sample videos have given me some good examples of communicating to parents
- The use diary as a log to keep track of the previous conversation

I want to learn more of the following
- System Theory ( open system and close system)
- Processing the process

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sometimes, we need to relook and reflect at our approach to the parents such as the sandwich approach. Allow time for parents to reflect and digest too. Affirm with parents that they are not alone and assure that their child is not being penalized or discriminated.

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The videos also help to understand better how we can communicate with parents more positively, summarizing the conversation to draw out key points of the discussion

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Building rapport and having a good relationship with parents helps to achieve effective and positive communication thus easier for discussion.

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Main takeaway would be identifying good communication skills, both verbal and nonverbal. Using the KSA model to recognise possible barriers and strategies on how to overcome these challenges.

The videos also demonstrated good examples on how we can improve when communicating with parents and the case studies provided good discussion and sharing.

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The KSA model

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Key Takeaways (Joey: Maple Bear Toa Payoh)

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Key Takeaways (Joey: Maple Bear Toa Payoh)

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- Case studies & KSA allow me to widen my perspectives towards different cases
- Different sharing from group members are helpful, they shared about some strategies & challenges which prepare me to overcome these in future
- I learn to understand that relationship takes time, effort and rapport, educators play a vital role in communicating with the team and parents to provide adequate support for children with needs

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It is important to acknowledged parents feelings so that they know the sincerity in teachers to help the children.

The KSH model is very useful as it is a guide for us as a platform in communicating with parents.

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Be more aware of the process and take on a more empathetic pov from parents

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The importance of building rapport with parents for a better cooperation.

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Keeping a diary of how often we have called parents moving forward.

Processing the process is also a good strategy that we can consciously remind ourselves.

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It is important for us to empathise with  parents and to see things from their perspective in order for the communication to be effective :)

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I like the KSA Model and the discussion on the case study

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It is important to have a clear communication with the parents with the regards to the development with the child.

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i think it is important to validate parent’s feelings as much as talking about the main issue when having a meeting with them. it helps to pave future discussions

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We need to acknowledge parents’ feelings too and avoid using negative vocabulary when talking to the parents.

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The KSA model will help us to refer to and understand some important pointers to share with the parents

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It's good to refer to the KSA model to set up the conditions needed for a good sharing session with parents

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Empathy and compassion - Nur Hidayah Ramlan

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Empathy and compassion - Nur Hidayah Ramlan

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As a teacher, I need to ensure that while addressing my concerns about a child, I should also use simple terminology and quote simple examples for parents to understand. Additionally, I must always be empathetic and respectful when delivering my points. It’s important for me to remain sensitive towards my parents’ feelings and thoughts.

On the other hand, whenever a parent share their feedback, I should paraphrase and give full attention to my parents to show respect and care towards their concern.

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It’s important to establish good rapport for good partnership. Be clear with your intentions and present with evidence. Be tactful and professional in language used. Be clear about the role you play. 

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It’s important to establish good rapport for good partnership. Be clear with your intentions and present with evidence. Be tactful and professional in language used. Be clear about the role you play. 

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importance of having effective communication with parents to ensure that support will be provided. do not judge, do not comment on their situation, but acknowledging how they feel and provide strategies will be sufficient.

- Carrie

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The various strategies of communicating with difficult parents - sin ying

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Many insights.
Learn more about perspective taking
Relationship building

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It’s useful to know the KSA model and to remember this when communicating with parents.

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I learnt more strategies on how we can communicate with the parents, how we can show empathy towards their feelings when speaking to them. And also summarising what the speaker is expressing.

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Kris : It is a meaningful experience as I learned alot of positive pointers that I can apply in my school to improve the relationship with the parents.

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Kris : It is a meaningful experience as I learned alot of positive pointers that I can apply in my school to improve the relationship with the parents.

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I learnt that the way we phrase our information and words are important when speaking to parents. We must also be mindful of our non-verbal language which may appear subconsciously.

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Importance of Relationship Building

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As teachers, it is also helpful to hear a parent’s perspective so we might better understand how the child is in a home setting

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Building good rapport with parents is important. Stay calm when handling the difficult parents

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Importance of building rapport with parents so that they will be more open when the ocassion arise for you to give negative feedback to them about their child.

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Effective communication can be established when we build rapport with parents. Recognising and acknowledging parents feelings and concerns help smoothen difficult conversation.

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I’ve learnt more during our group discussion regards with the case studies . Communication is important for teachers .

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The barriers diagram was very helpful in understanding what are the possible hindrances and identifying how to help overcome those barriers.

Lots of suggestions and sharing of experiences are very helpful. Thank u!

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Taking parent's perspective and emphathis  way to suggest parents

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Communicating with parents is essential when talking about their child development. Understanding the parents feelings and dealing with angry parents helps to communicate with them better.

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To welcome angry parent with a smile and to do a daily emotional check in.

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To welcome angry parent with a smile and to do a daily emotional check in.

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Openness is important for both parents and teachers as this is one of the barrier and challenging to relationship building for both parties.

Courage is one of the skill that teachers need as it is the step that makes the difference although it is not easy. But no matter how,as a teacher,we need to take this step.
For parents, they need to accept their child development is different as the same age group and they need to spend more time with their child.

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learn how we can better communicate with parents using the model for reference

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The importance of understanding & collaborating with parents of children with additional needs. Knowing the barriers and ways of overcoming the barriers.

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Communicating effectively is something engages our hearts, minds and attitude. It is intentional and not just when we need to bring up something negative or suggest intervention. The skills to being an effective communicator requires us to practise and we can always learn from our mistakes and experiences :)

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- i have learnt how to communicate with parents by building rapport with them first.

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Communication with parents can be tricky, but we should be mindful of each other's emotions. Be tactful and relate with them.

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Learn how to communicate with difficult parents; understanding and knowing the correct way to communicate with them.

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- All 3 components (knowledge, attitude and skills) can be taken into consideration when handling difficult conversations.
- Relationship building is key before trying to convey information to the parents

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the sharing sessions which have allowed us to understand how we can strengthen communication with parents and thinking back on our perspectives in supporting the parents, what do we want to achieve at the end of the day.

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Communication with parents are vital - we gotta be tactful and mindful our words!

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Definitely not easy to get parents to accept the feedback we give. We need to step back and find out more abt their concerns instead of just pushing our suggestions. Just need to be emphatic and patient in our journey to support the children and the parents.

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It is important to be aware of the parent's body language and show empathy to their situation.

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To communicate effectively, we need to have 2 way communication and not to be defensive but to come into perspective to support the child. It is always important to provide the support to both the family and the child while understanding their struggle.

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It has become clearer as I get to know the factors thats affects having a good conversation with the parents.

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The communication between parents and teachers would fall into place if the knowledge, skills and various attitudes that encapsulates a good conversation are considered for a good rapport with parents.

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Reinforce and be more conscious of the language (both verbal and non verbal) we use when interacting with parents. Ideas on how to more effectively bring a point across to parents

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To communicate  effectively, it is important to take on the perspective of the family and parents

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We should always empathise and understand where the parent is coming from. How much they know about the situation, their background and their feeling. This is to let them understand that we want best for their child’s development.