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Nur Hayati binti Halim

279823

Bachelor Technology Management (construction)

Home Address : No 73, Taman Cenderawasih, Mukim Ulu Melaka, 07000 Langkawi kedah.

Practicum Duration : 6 Months

Telephone Number : 011-36499714

UUM Supervisor : Dr Alminnourliza bt Noordin

Company Name : Smart Oppo Enterprises

Company Address : Underwater World Langkawi.

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Smart Oppo Enterprises: Capturing Memories at Underwaterworld, Langkawi.

Smart Oppo Enterprises plays a delightful role at Underwaterworld. They specialize in crafting lasting memories for families and visitors by creating captivating photo experiences. Smart Oppo steps in at this perfect moment, offering them the opportunity to capture those cherished memories in a tangible way.

Through a combination of skilled photography, creative editing, and engaging promotional efforts, Smart Oppo transforms fleeting moments into keepsakes that families can treasure for years to come. Their green screen technology allows for imaginative photo opportunities, transporting visitors to a world beyond the ordinary.

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A WARM WELCOME & LEARNING LAUNCHPAD

During my first week of practicum at Smart Oppo Enterprise, located at Underwaterworld, Langkawi, I had the opportunity to familiarize myself with the company and its operations. The company hours for Ramadan were from 10:00 am to 5:00 pm.

The week kicked off with a productive morning briefing. I had the pleasure of meeting my supervisor, Puan Syazwani, who warmly welcomed me to the team. The briefing served as a fantastic introduction to the department and its various functions. I gained valuable insights into Smart Oppo's operations and their role in capturing precious memories for Underwaterworld visitors.

Beyond the informative session, I had the opportunity to meet some friendly colleagues, fostering a positive and collaborative work environment. The learning didn't stop there because I also delved into training sessions, eager to acquire the skills needed to excel as a photographer, editor, and promoter.

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Activities:

Unpacking and Organizing Inventory: I unpacked 300 photo frames from 3 large boxes, removing any plastic packaging.

Inventory Management: I organized the photo frames according to their stock numbers for efficient access.

Store Layout: I assisted in arranging the photo frame boxes within the store to ensure a neat and organized presentation.

Sales Training: I observed and learned from colleagues as they demonstrated how to promote and sell photo experiences to customers.

Eid al-Fitr Celebration: We celebrated the first day of Eid al-Fitr with a festive atmosphere at work alongside colleagues.

Team Potluck: We had a fun potluck lunch, enjoying traditional dishes like ketupat, rendang & kuih raya.

Reflections: This week provided valuable insights into Smart Oppo's operations. I gained practical experience in managing inventory and learned from experienced team members about promoting photo experiences. The festive Eid celebration and potluck fostered a positive and welcoming work environment.

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Summary:

This week at Smart Oppo Enterprises provided a well-rounded learning experience, encompassing photography, sales, administrative tasks, and customer service. I had the opportunity to:

Capture Memories: Utilize my photography skills to capture high-quality photos of visitors against engaging green screen backgrounds, creating lasting keepsakes of their Underwaterworld visit.

Sales & Promotion: Promote photo packages to customers, highlighting the unique value proposition of transforming their experience into tangible memories through creative green screen photography and editing. Successfully closed several sales, contributing to the company's revenue generation.

Administrative Support: Assist my supervisor in updating the monthly duty roster, gaining insight into the organizational aspects of the business.

Customer Service: Provide exceptional customer service by explaining photo options, processing payments efficiently, and ensuring a pleasant and memorable experience for every visitor.

Inventory Management: Organize and arrange newly arrived stock, including frames, magnets, and luggage tags, ensuring a well-maintained and presentable display for customers.

Additional Observations:

The unique location within Underwaterworld Langkawi offered the privilege of witnessing breathtaking marine life while interacting with customers. This week, I was particularly captivated by the mesmerizing lionfish, its vibrant colors and unique fins a constant reminder of the underwater wonders surrounding us.

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This week at Smart Oppo Enterprises exposed me to a variety of tasks that broadened my skillset and deepened my understanding of the operations behind the photo experience. Additionally, I received my official uniform, a Smart Oppo Enterprises t-shirt, solidifying my role as part of the team. My activities or task this week are:

Technical Skills: Successfully learned and demonstrated the ability to independently change paper in the photo printer, gaining valuable technical knowledge under the guidance of my senior staff.

Photography: Continued to capture high-quality photos of visitors using the green screen technology.

Sales & Customer Service: Effectively promoted photo packages, highlighting their value proposition, and closed sales. Additionally, I ensured customer satisfaction by efficiently packing photos in plastic for safekeeping.

Inventory Management: Manually calculated stock levels, contributing to maintaining accurate inventory records for smooth business operations.

Maintaining a Clean Environment: Proactively participated in keeping the work area clean and organized,fostering a professional and welcoming atmosphere for both colleagues and customers.

Reflection:

This week emphasized the diverse nature of the photography business. While capturing captivating photos remains a core responsibility, gaining the ability to change printer paper exemplifies the importance of technical knowledge. Calculating stock and maintaining a clean work area further demonstrated the interconnectedness of various tasks within the business.Furthermore, excelling in sales and customer service, while ensuring visitors leave with cherished memories, continues to be a rewarding aspect of the internship.

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Tasks:

Inventory Management: This week, I focused heavily on inventory management. I meticulously arranged all the stock items in the store, ensuring a neat and organized presentation for customers. Additionally, I actively participated in stock control by writing down and calculating the quantities of various items like frames, bag tags,keychains, and magnets. This included identifying and recording any instances of wastage.

Photography: I continued to fulfill my core responsibility of capturing high-quality photos of visitors using the green screen technology.

Customer Service: While capturing photos, I interacted with customers and ensured their satisfaction with the overall experience.

Learnings and Achievements:

This week significantly enhanced my understanding of inventory management. I learned the importance of accurate stock control and organization to maintain efficient business operations.

Through interacting with customers, I further honed my communication skills and customer service techniques.

Successfully capturing captivating photos for visitors using the green screen technology remains a source of accomplishment.

Challenges and Solutions:

Accurately identifying and recording wastage initially posed a challenge. However, by carefully checking the condition of each item and consulting with my supervisor, I was able to overcome this hurdle.

Overall Reflection:

Week 6 provided a valuable opportunity to deepen my understanding of inventory management, a crucial aspect of the business. While photography and customer service remain core responsibilities, this week broadened my skillset and provided insights into the importance of maintaining accurate stock control. Furthermore, im also got to witnessing the magnificent sea creatures at Underwaterworld Langkawi continues to be a privilege and adds a unique element to my internship experience. I look forward to further developing my skills and contributing positively to Smart Oppo Enterprises in the coming weeks.

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Tasks and Responsibilities:

Photography: I continued to be the primary photographer, capturing high-quality photos of visitors using the green screen technology.

Photo Management: This week, I took on new responsibilities related to photo organization. I carefully transferred photos from temporary storage to dedicated albums, ensuring proper organization and easy access. Additionally, I confirmed that all captured photos were successfully transferred from the camera to the computer system.

Photo Editing: I was introduced to the basic principles of photo editing. Under the guidance of my supervisor, I began editing customer photos, enhancing their quality and appeal.

Administrative Support: I assisted my supervisor in creating and updating the duty roster for the upcoming month, gaining further insight into the organizational aspects of the business.

Learnings and Achievements:

This week, I expanded my role beyond photography by learning the importance of photo organization and transfer protocols. Transferring photos to albums and ensuring their safekeeping on the computer system are crucial steps in the overall photo delivery process.

Being introduced to basic photo editing techniques allowed me to explore a new aspect of the business and contribute to the final product presented to customers.

Assisting with the duty roster further solidified my understanding of team management and scheduling within Smart Oppo Enterprises.

Challenges and Solutions:

Initially, navigating the photo editing software presented a challenge. However, by following my supervisor's instructions and actively practicing, I was able to grasp the basic functionalities.

Overall Reflection:

Week 7 at Smart Oppo Enterprises offered an opportunity to expand my skillset beyond photography. Understanding photo organization, transfer processes, and basic photo editing techniques broadened my perspective of the business. Assisting with the duty roster provided additional insights into the team dynamics and management aspects of the company. I am eager to continue learning and contributing to Smart Oppo Enterprises in the coming weeks.

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My task this week :

Customer Payment Tracking: This week, I assumed a new responsibility involving financial transactions. I meticulously recorded customer receipts for photos purchased using QR bank payments. Maintaining accurate financial records is crucial for any business, and I understand the importance of this task.

Inventory Management: I continued to contribute to inventory management by arranging newly arrived photo frames. Additionally, I calculated the quantities of these new frames, ensuring their accurate representation in the stock control system.

Photo Editing: I delved deeper into photo editing this week. While the task continues to challenge me, I am actively memorizing the keyboard shortcuts in Photoshop to expedite the editing process. With each edited photo, I gain a greater understanding of the editing software and its capabilities.

Sales & Promotion: I remained actively involved in promoting photo packages to customers. By highlighting the value proposition of these keepsakes, I aimed to convert visitors into paying customers.

Learnings and Achievements:

Recording QR bank payment receipts instilled in me the importance of accurate financial record-keeping. This task has broadened my understanding of the financial aspects of business operations.

Successfully arranging and calculating new photo frames demonstrates my continued contribution to inventory management.

Persevering through the challenges of photo editing has resulted in progress. By memorizing keyboard shortcuts, I am steadily improving my efficiency and editing skills.

Challenges and Solutions:

Memorizing a large number of keyboard shortcuts for photo editing proved to be a significant hurdle. To overcome this, I created a personal cheat sheet with the most frequently used shortcuts and referred to it while practicing.Additionally, I actively sought guidance from my supervisor for clarification on specific shortcuts.

Overall Reflection:

Week 8 presented a diverse range of tasks, further expanding my knowledge and experience at Smart Oppo Enterprises.Recording financial transactions, managing inventory, and persevering through the challenges of photo editing have all contributed to my development. The ongoing sales and promotion efforts continue to hone my communication and customer service skills. I am grateful for the opportunity to learn and contribute in various ways, and I look forward to the challenges and rewards that the remaining weeks of my internship hold.

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My task this week: .

Tasks and Responsibilities:

Inventory Management: I continued to play a vital role in inventory control by conducting daily stock counts before leaving work. Ensuring accurate stock levels remains a crucial aspect of business operations.

Financial Record-Keeping: I maintained my responsibility of recording customer payments for photo purchases made using QR bank transfers. This included taking a photo of the receipt and sending it to the designated Smart Oppo WhatsApp group, promoting efficient communication and record-keeping within the team.

Teamwork: I actively collaborated with my colleagues in arranging and organizing merchandise. This fostered a positive and efficient work environment, ensuring a well-stocked and presentable store for customers.

Sales & Promotion: The school holiday period brought an influx of visitors to Underwaterworld Langkawi. I played a key role in promoting photo packages to these customers. By effectively highlighting the unique value proposition of these keepsakes, I aimed to convert visitors into paying customers and contribute to the team's sales goals.

Customer Service: In addition to sales, I took on the task of sending soft copies (digital copies) of photos to customers directly via their WhatsApp numbers using the company mobile phone. This ensured a convenient and efficient way for customers to receive their cherished memories.

Unique Experience: This week also presented a unique opportunity to meet Ciko, a friendly snake that serves as a resident animal at Underwaterworld Langkawi. It was a delightful experience to learn more about this gentle creature.

Challenges and Solutions:

Managing a large number of customers during peak periods can be challenging. However, by working efficiently,communicating clearly with colleagues, and prioritizing tasks, we were able to effectively handle the increased demand.

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This report details my experiences during week 10 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Financial Record-Keeping: I maintained my responsibility for recording customer payments made using QR codes. This included taking a photo of the receipt and sending it to the designated Smart Oppo WhatsApp group,ensuring accurate and efficient financial record-keeping within the team.

Administrative Support: This week, I took on new administrative tasks. I updated the team's punch cards,ensuring accurate records of working hours. Additionally, I assisted in updating the duty roster, gaining further insights into the organizational structure and scheduling needs of the business.

Inventory Management: I continued to collaborate with my colleagues in arranging and organizing merchandise within the store, contributing to a well-stocked and presentable environment for customers.

Inventory Control: In addition to arranging stock, I participated in recording and calculating the quantities of new stock arrivals. This broadened my understanding of inventory control procedures within the business.

Learnings and Achievements:

Recording QR code payments and updating the team's communication system further enhanced my understanding of financial record-keeping and internal communication practices.

Updating punch cards and assisting with the duty roster provided valuable insights into the administrative aspects of business operations.

Collaborating with colleagues to arrange stock and record new arrivals solidified my understanding of inventory management procedures.

Challenges and Solutions:

Accurately recording working hours on punch cards initially presented a challenge due to the unfamiliar format.However, by seeking clarification from my supervisor and practicing with sample data, I was able to overcome this hurdle.

Overall Reflection:

Week 10 at Smart Oppo Enterprises exposed me to the diverse administrative tasks that support business operations. From financial record-keeping and administrative support to inventory management and control, this week broadened my skillset and provided a well-rounded understanding of the company's operations. I am confident that these skills will be valuable in any future career path. I look forward to contributing positively during the remaining weeks of my internship.

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This report details my experiences during week 11 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Inventory Management: I continued my routine of conducting daily stock counts before leaving work. Maintaining accurate stock levels is essential for ensuring smooth business operations.

Product Presentation: This week, I took on the task of editing photos and arranging them within frames for display purposes. By showcasing these finished products, we aimed to entice customers and effectively sell photo packages.

Customer Service: My role in customer service expanded this week. I actively communicated with customers, addressing their inquiries and concerns in a friendly and informative manner. Providing excellent customer service is crucial for building customer satisfaction and loyalty.

Sales & Promotion: I remained actively involved in promoting photo packages to customers. By highlighting the value proposition of these keepsakes and showcasing the edited, framed photos, I aimed to convert visitors into paying customers.

Learnings and Achievements:

Performing consistent daily stock counts solidified my understanding of the importance of accurate inventory management for business success.

Editing photos and preparing them for display broadened my skillset and allowed me to contribute to the overall product presentation strategy.

Actively communicating with customers and addressing their inquiries enhanced my interpersonal and communication skills. Building rapport with customers is essential for providing exceptional customer service.

Demonstrating the edited photos in frames during sales pitches proved to be a valuable technique in promoting photo packages and achieving sales goals.

Challenges and Solutions:

Balancing the demands of customer service and sales promotion can be challenging. However, by effectively prioritizing tasks and managing my time efficiently, I was able to effectively interact with customers while also promoting photo packages.

Overall Reflection:

Week 11 at Smart Oppo Enterprises provided opportunities to refine my existing skills and develop new ones. Maintaining accurate stock, editing photos for display, effectively communicating with customers, and promoting photo packages all contributed to my overall learning experience. I am confident that these skills will be valuable assets in any future career path. I am grateful for the opportunity to have participated in this internship and look forward to contributing positively during the remaining weeks.

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This report details my experiences during week 12 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Administrative Support: This week, I took on the responsibility of creating and updating the duty roster template.This task involved designing a clear and efficient format for scheduling staff members, ensuring smooth operations within the business.

Inventory Management: I continued to play a vital role in inventory control by conducting a comprehensive stock calculation. This included meticulously counting various items such as photo frames, different photo sizes (4R,B4R), magnet fridges, keychains, snow globes, and bag tags. Maintaining accurate stock levels is crucial for efficient business operations.

Financial Record-Keeping: I maintained my responsibility for recording customer payments made using QR codes. Taking a photo of the receipt and sending it to the designated Smart Oppo WhatsApp group ensures accurate and efficient financial record-keeping within the team.

Inventory Organization: I assisted with organizing newly arrived stock. This included removing frames from bubble wrap and arranging them appropriately within the store. An organized and well-presented stock system is essential for efficient product selection and customer service.

Sales & Promotion: I remained actively involved in promoting photo packages to customers. By highlighting the value proposition of these keepsakes, I aimed to convert visitors into paying customers.

Learnings and Achievements:

Creating and updating the duty roster template provided valuable insights into staff scheduling and workforce management.

Conducting a comprehensive stock calculation reinforced the importance of accurate inventory control for informed decision-making within a business.

Assisting with organizing newly arrived stock broadened my understanding of efficient stock management practices.

Continuously promoting photo packages and engaging with customers further honed my sales and communication skills.

Challenges and Solutions:

Ensuring accuracy while calculating a large variety of stock items initially presented a challenge. However, by double-checking my counts and seeking clarification from my supervisor when needed, I was able to overcome this hurdle.

Overall Reflection:

Week 12 at Smart Oppo Enterprises allowed me to contribute to the business in various ways. From creating and updating the duty roster template to managing inventory, recording customer payments, organizing stock, and promoting photo packages, this week further expanded my skillset and solidified my understanding of the interconnectedness of various business functions. I am grateful for the opportunity to have participated in this internship and look forward to using the skills I have gained in my future endeavors.

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My task and responsibilities:

Customer Service: This week, I took on the responsibility of returning any balance owed to customers after their photo purchases. Providing exceptional customer service and ensuring customer satisfaction is a core value at Smart Oppo Enterprises.

Administrative Support: At the request of my supervisor, I drafted a renovation letter on behalf of Smart Oppo Enterprises addressed to the management of Underwaterworld Langkawi. This task involved clearly outlining the proposed renovations and ensuring a professional communication style.

Photo Editing: I continued to refine my skills in photo editing using the Photoshop application. By editing customer photos, I contributed to the final product presented to customers.

Sales Reconciliation: I assisted my supervisor in reconciling daily sales figures. This process involved comparing the total amount of money collected through sales with the corresponding figures recorded in the sales report.Reconciliation ensures the accuracy of financial records.

Settlement: This week, I had the opportunity to gain practical experience in processing sales settlements using a card machine. Understanding different transaction methods is valuable for any customer service role.

Learnings and Achievements:

Providing customer service by returning balances solidified the importance of fostering positive customer relationships.

Drafting a professional renovation letter broadened my understanding of business communication practices.

Continued progress in photo editing demonstrates my commitment to skill development.

Assisting with sales reconciliation enhanced my understanding of financial record-keeping and accuracy.

Gaining experience with card machine sales settlements equipped me with a valuable practical skill for future endeavors.

Challenges and Solutions:

Drafting a professional renovation letter in a formal tone was initially challenging. However, by researching appropriate formats and consulting with my supervisor for feedback, I was able to produce a clear and concise document.

Overall Reflection:

Week 13 at Smart Oppo Enterprises offered a diverse range of learning experiences. From providing exceptional customer service to contributing to administrative tasks, refining photo editing skills, reconciling sales figures, and experiencing card machine settlements, this week further expanded my skillset and solidified my understanding of the interconnectedness of various business functions. I am grateful for the opportunity to have participated in this internship and look forward to using the skills I have gained in my future endeavors.

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My tasks and responsibilities this week:

Sales & Reporting: This week, I assumed the responsibility of calculating daily sales figures at the end of the shift.Accurately recording sales is crucial for business analysis and financial reporting.

Training & Mentorship: I had the opportunity to mentor a new staff member by teaching them how to calculate sales and maintain inventory levels for various photo merchandise like frames, fridge magnets, luggage tags,keychains, and others. Sharing my knowledge and contributing to team development was a rewarding experience.

Inventory Management: I assisted in arranging newly arrived stock within the store, ensuring a well-organized and presentable environment for customers.

Sales & Promotion: I continued to actively promote photo packages to customers, highlighting the value proposition of these keepsakes and aiming to convert visitors into paying customers.

Financial Record-Keeping: I maintained my responsibility for recording customer payments made using QR codes. This included taking a photo of the receipt and sending it to the designated Smart Oppo WhatsApp group for accurate and efficient financial record-keeping.

Communication & Follow-up: I kept my supervisor updated on the status of the renovation letter submitted to Underwaterworld Langkawi management.

Learnings and Achievements:

Calculating daily sales figures enhanced my understanding of financial processes within a business.

Mentoring a new staff member fostered my leadership and communication skills.

Contributing to efficient inventory management practices solidified my knowledge of stock control procedures.

Continuously promoting photo packages and achieving sales targets demonstrated my progress in customer service and sales techniques.

Maintaining accurate financial records through QR code payments reinforced the importance of responsible financial practices.

Challenges and Solutions:

Explaining sales calculation and inventory management procedures to a new staff member in a clear and concise manner initially presented a challenge. However, by breaking down the tasks into smaller steps and utilizing visuals when possible, I was able to effectively transfer my knowledge.

Overall Reflection:

Week 14 at Smart Oppo Enterprises provided opportunities to further develop my skills and contribute to the team in various ways. From calculating sales and mentoring a new colleague to managing inventory, promoting products, and maintaining financial records, this week solidified my understanding of the interconnectedness of various business functions. I am particularly proud of my ability to mentor a new staff member and contribute to team development. This internship has been a valuable learning experience, and I am grateful for the skills I have gained that I can apply in my future endeavors.

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This report details my experiences during week 15 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Waste Management: This week, I took the initiative to organize all identified wastage into a designated box for proper recycling or disposal. Minimizing waste and promoting environmentally responsible practices is important for any business.

Financial Record-Keeping: I maintained my responsibility for recording all customer payments, regardless of method (QR bank transfer or e-wallet). Taking a photo of the receipt and sending it to the designated Smart Oppo WhatsApp group ensures accurate and efficient financial record-keeping.

Customer Service: I had the opportunity to provide customer service to a group of kids from Tadika Little Caliph Langkawi. Me & my collegue assisted them in capturing a group photo for these students, ensuring a positive and memorable experience for them.

Financial Assistance: I accompanied my supervisor to deposit sales revenue into the company's bank account held by the boss. Understanding financial procedures and contributing to responsible handling of company funds was a valuable experience.

Inventory Management: I unpacked newly arrived photo frames, arranged them appropriately within the store,and updated stock levels. Maintaining accurate inventory records is crucial for efficient business operations.

Sales & Reporting: Before closing for the day, I calculated both daily sales figures and remaining stock levels.This information is essential for business analysis and informed decision-making.

Learnings and Achievements:

Organizing waste for recycling or disposal demonstrates my understanding of environmental responsibility within businesses.

Continuing to record customer payments using various methods reinforces the importance of accurate financial record-keeping.

Providing customer service to young children honed my patience and ability to adapt communication styles to different audiences.

Assisting with depositing sales revenue provided valuable insights into financial management practices.

Unpacking, arranging, and updating stock levels of new arrivals solidified my understanding of inventory control procedures.

Calculating daily sales and stock levels further enhanced my understanding of financial reporting and its importance for business analysis.

Challenges and Solutions:

Managing the energy levels and attention spans of a group of kids during the photo session presented a slight challenge. However, by incorporating games and maintaining a positive and engaging attitude, I was able to successfully capture a group photo for them.

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This is my experiences during week 16 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Photography: I continued my role as a photographer, capturing memorable moments for visitors using the green screen technology.

Sales & Promotion: I actively promoted photo souvenirs to customers, highlighting the value of preserving their underwater adventures. I effectively communicated the benefits of purchasing photos as keepsakes.

Financial Record-Keeping: I maintained accurate financial records by taking photos of customer payments made via QR bank and sending them to the designated Smart Oppo WhatsApp group.

Photo Editing: I further developed my photo editing skills using Photoshop to enhance the quality and appeal of customer photos.

Inventory Management: I updated the stock book with information about new arrivals and ensured that the recorded quantities matched the physical inventory.

Learnings and Achievements:

Continued practice in photography honed my ability to capture captivating moments.

Effective sales and promotion techniques contributed to increased customer satisfaction and sales.

Maintaining accurate financial records demonstrated my attention to detail and organizational skills.

Improving photo editing skills enhanced my ability to deliver high-quality products to customers.

Updating and maintaining inventory records demonstrated my understanding of inventory management principles.

Challenges and Solutions:

Balancing the demands of photography, sales, and administrative tasks at times presented a challenge. However,effective time management and prioritization helped me manage my workload efficiently.

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This report details my experiences during week 17 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Sales & Promotion: I continued to actively promote photo packages to customers by highlighting the various options and associated benefits. Emphasizing the value proposition of each package helped in converting visitors into customers.

Observational Learning: I had the opportunity to witness the daily penguin feeding routine at Underwaterworld Langkawi. This experience provided valuable insights into the care and maintenance of marine life.

Photo Management: I diligently monitored incoming photo folders, ensuring that all photos were promptly transferred from the camera to the computer system. This task is crucial for efficient workflow and data preservation.

Photo Editing: I continued to enhance customer photos using Photoshop, focusing on improving image quality and overall aesthetics.

Inventory Management: Although not directly mentioned, maintaining an organized workspace and ensuring smooth workflow are essential aspects of any role. By keeping the work area tidy and efficient, I contributed to the overall productivity of the team.

Learnings and Achievements:

Developing effective sales pitches and understanding customer needs further refined my communication and persuasion skills.

Observing the penguin feeding routine expanded my knowledge of marine life and the dedication required for animal care.

Ensuring timely transfer of photos from camera to computer emphasized the importance of efficient workflow and data management.

Continued practice in photo editing led to improvements in image quality and presentation.

Maintaining a well-organized workspace contributed to overall team efficiency and productivity.

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This report details my experiences during week 18 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Operational Readiness: I began my day by ensuring that all necessary equipment, including cameras and computers, were operational and ready for customer service. This proactive approach contributed to a smooth start to the day.

Photography: As a core part of my role, I captured photos of every customer who visited Underwaterworld Langkawi. My focus was on capturing memorable moments for visitors.

Sales & Promotion: I actively engaged with customers, promoting photo packages and emphasizing the value of preserving their underwater experiences as keepsakes.

Marine Encounter: I had the opportunity to interact with starfish, gaining a deeper appreciation for marine life and the importance of conservation.

Inventory Management: I contributed to maintaining a well-organized store by unpacking and arranging newly arrived photo frames.

Technical Support: I ensured seamless photo transfer between computers by verifying connectivity and data flow.This task was crucial for efficient workflow and data management.

Learnings and Achievements:

Preparing equipment for daily operations enhanced my understanding of operational readiness and its impact on customer service.

Continuously capturing photos for customers refined my photography skills and ability to capture memorable moments.

Effective sales and promotion techniques further strengthened my communication and persuasion skills.

Interacting with marine life like starfish deepened my appreciation for underwater ecosystems and the importance of conservation.

Maintaining a well-organized inventory and ensuring smooth data transfer contributed to overall operational efficiency.

Overall Reflection:

Week 18 provided a well-rounded experience, encompassing various aspects of the business. From operational readiness and photography to sales, marine interactions, inventory management, and technical support, I gained valuable insights into the daily operations of Smart Oppo Enterprises. These experiences have contributed to my overall professional development and will be beneficial in my future career endeavors.

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This report details my experiences during week 19 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Photo Editing: I dedicated a significant portion of my time to editing customer photos using Photoshop. Enhancing image quality and aesthetics is crucial for delivering a satisfying product to customers.

Inventory Management: I contributed to maintaining a well-organized store by arranging newly arrived photo frames. Accurate inventory management is essential for efficient sales and customer satisfaction.

Stock Calculation: To ensure accurate inventory records, I calculated the quantity of photo frames available for sale. This information is crucial for restocking and sales planning.

Sales & Promotion: I actively engaged with customers, promoting photo packages and addressing their inquiries.Building rapport and understanding customer needs were key to successful sales.

Challenges:

Dealing with various customer attitudes was a common challenge. Maintaining a professional and positive demeanor while effectively addressing customer concerns was essential for delivering excellent customer service.

Learnings and Achievements:

Photo editing skills continued to improve through consistent practice.

Inventory management experience enhanced my organizational abilities.

Effective communication and persuasion skills were developed through customer interactions.

The ability to maintain a professional demeanor in challenging customer situations was a valuable skill acquired.

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This report details my experiences during week 20 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Teamwork & Inventory Management: I actively collaborated with colleagues to arrange newly arrived stock of photo frames and fridge magnets within the store. This task contributes to a well-organized and visually appealing shopping environment for customers.

Sales & Promotion: As a promoter, I engaged with customers to promote photo packages and encourage purchases. Effective communication and understanding customer needs were essential for successful sales.

Financial Record-Keeping: I continued to record customer payments made using QR bank transfers. By taking photos of receipts and sending them to the designated WhatsApp group, I ensured accurate and efficient financial tracking.

Content Creation: I had the opportunity to contribute to content creation for Underwaterworld Langkawi. This involved assisting with the creation of marketing materials or social media posts related to the photo services offered by Smart Oppo Enterprises.

Inventory Management: I updated stock records to accurately reflect the arrival of new items and the status of existing stock. This task is crucial for maintaining efficient inventory control and preventing stockouts.

Learnings and Achievements:

Collaborating with colleagues on inventory management tasks fostered teamwork and strengthened relationships.

Effective sales and promotion techniques contributed to increased customer satisfaction and sales.

Maintaining accurate financial records demonstrated my attention to detail and organizational skills.

Participating in content creation expanded my knowledge of marketing and communication strategies.

Updating stock records ensured the accuracy of inventory information, which is essential for business operations.

Challenges and Solutions:

Balancing the demands of multiple tasks, such as inventory management, sales, and content creation, can be challenging. However, effective time management and prioritization helped me manage my workload efficiently.

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This report details my experiences during week 21 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Observational Learning: I had the unique opportunity to witness a medical checkup for a baby fur seal conducted by its keeper. This experience provided valuable insights into animal care and the dedication of marine life professionals.

Relocation and Organization: Due to maintenance on our counter, I assisted in relocating and organizing equipment and supplies to a temporary workspace. This involved careful packing, transportation, and setup.

Photography: I played a significant role in capturing photos of a visiting group led by the Malaysian Finance Minister. This was a high-profile event that required professionalism and attention to detail.

Customer Service: While the counter was under maintenance, I focused on providing excellent customer service to visitors, ensuring their experience was enjoyable despite the temporary inconvenience.

Learnings and Achievements:

Observing the medical checkup of the baby fur seal highlighted the importance of animal welfare and the expertise of marine life professionals.

Assisting with relocation and organization demonstrated my adaptability and problem-solving skills.

Capturing photos of the visiting group showcased my ability to handle high-profile events and deliver quality results.

Providing excellent customer service during a period of maintenance demonstrated my commitment to customer satisfaction.

Challenges and Solutions:

Relocating equipment and supplies during maintenance required careful planning and organization to minimize disruptions. By working efficiently and seeking guidance from colleagues, I successfully completed this task.

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This report details my experiences during week 22 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Financial Record-Keeping: I continued to meticulously record customer payments made using QR bank by capturing images of receipts and sending them to the designated Smart Oppo WhatsApp group, I ensured accurate and efficient financial tracking.

Photo Editing: This week, I expanded my photo editing skills by learning to remove backgrounds and replace them with images of sharks or penguins. This creative technique enhanced the visual appeal of customer photos and offered unique customization options.

Photography & Equipment Setup: I prepared cameras and other equipment for daily operations, ensuring they were ready to capture customer photos.

Learning & Development: I gained new knowledge about deep-sea exploration through research conducted in Japan. This expanded my understanding of marine environments and the importance of conservation.

Sales & Promotion: I actively promoted photo packages to customers, highlighting the value of purchasing framed photos as souvenirs.

Inventory Management: I ensured that all photo frames were available for sale and properly displayed within the store.

Learnings and Achievements:

Mastering the technique of removing backgrounds and adding new elements to photos expanded my photo editing skills.

Gaining knowledge about deep-sea exploration enriched my understanding of marine environments and the importance of conservation efforts.

Effectively promoting photo packages and converting visitors into customers demonstrated my sales and persuasion skills.

Ensuring the availability of photo frames for sale contributed to a well-organized and customer-friendly store environment.

Challenges and Solutions:

Removing backgrounds and seamlessly blending them with new images initially presented a challenge. However,through practice and experimentation, I was able to master this technique.

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My task this week :

Photo Editing: This involves enhancing and refining customer photos, possibly to highlight specific elements or create a particular aesthetic.

Preserved Penguin: This likely involves guiding or informing visitors about a preserved penguin exhibit,potentially discussing its species, habitat, and conservation efforts.

Photo Frame Sales: This task requires promoting and selling photo frames to customers, possibly offering incentives or tailoring recommendations based on their preferences.

Collaboration with Underwaterworld team : This involves working with underwaterworld staff to educate customers about different types of animal eggs found in the facility.

Deep Sea Creatures: This task might involve showcasing or discussing new deep-sea creatures that have been added to the underwaterworld exhibit.

Potential Challenges and Strategies:

Photo Editing: Ensure you have the necessary software and skills to efficiently edit photos. Consider offering a variety of editing options to cater to different customer preferences.

Preserved Penguin: Research the specific penguin species to provide accurate and engaging information to visitors. Consider incorporating interactive elements or storytelling to enhance the experience.

Photo Frame Sales: Create a compelling sales pitch that highlights the benefits of purchasing a photo frame. Offer personalized recommendations based on customer photos and preferences.

Collaboration: Effectively communicate with underwaterworld staff to ensure a consistent and informative presentation. Consider developing joint educational materials or activities.

Deep Sea Creatures: Research the new creatures to learn about their unique characteristics and behaviors. Develop engaging presentations or exhibits to showcase these fascinating animals.

Potential Outcomes:

Increased Customer Satisfaction: By providing high-quality photo editing, informative presentations, and personalized recommendations, you can enhance customer satisfaction and loyalty.

Successful Photo Frame Sales: By effectively promoting and selling photo frames, you can contribute to the overall revenue of the underwaterworld.

Enhanced Educational Experience: By collaborating with underwaterworld staff and showcasing new deep-sea creatures, you can create a more engaging and educational experience for visitors.

Additional Considerations:

Time Management: Prioritize tasks based on deadlines and importance.

Customer Service: Provide excellent customer service by being friendly, helpful, and knowledgeable.

Teamwork: Collaborate effectively with underwaterworld staff to achieve shared goals.

Continuous Learning: Stay updated on the latest trends in photography, marine biology, and customer service.

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This report details my experiences during week 24 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Photo Editing: I continued to hone my photo editing skills using Photoshop. Editing large family photos presented unique challenges due to the complexity of removing green screen backgrounds while preserving individual details.

Administrative Support: I drafted a formal letter to Underwaterworld Langkawi management requesting additional electrical sockets. This initiative aimed to improve the efficiency and functionality of our workspace.

Special Encounter: I had the opportunity to meet and greet Mermaid Sabrina, a captivating performer at Underwaterworld Langkawi. This interaction provided a unique experience and showcased the enchanting atmosphere of the attraction.

Photography: I captured photos for customers, ensuring that the first snap was a formal portrait while the second allowed for more creative and personalized poses.

Financial Record-Keeping: I continued to record customer payments made using QR bank transfers, contributing to accurate financial tracking within the team.

Learnings and Achievements:

Editing large family photos required patience and attention to detail. Through practice, I developed strategies to effectively remove green screen backgrounds while preserving individual features.

Drafting a formal letter demonstrated my ability to communicate professionally and effectively within a business setting.

Meeting Mermaid Sabrina was a memorable experience that highlighted the unique attractions offered by Underwaterworld Langkawi.

Capturing both formal and free-style photos showcased my versatility as a photographer and ability to cater to different customer preferences.

Consistent financial record-keeping reinforced my commitment to accuracy and attention to detail.

Challenges and Solutions:

Editing large family photos with complex green screen backgrounds required careful attention and patience. By breaking down the editing process into smaller steps and utilizing appropriate tools, I was able to overcome this challenge.

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This report details my experiences during week 25 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Environmental Responsibility: I actively contributed to environmental sustainability by collecting and disposing of photo-related waste at the recycling center. This demonstrates my commitment to responsible business practices.

Inventory Management: I assisted my supervisor in conducting a thorough stock check. By calculating the quantity of all stock items, I contributed to accurate inventory records and informed decision-making.

Photo Editing: I continued to enhance customer photos using Photoshop, focusing on improving image quality and overall aesthetics.

Technical Maintenance: I ensured the smooth operation of the photo printer by adding fresh rolls of paper. This proactive measure contributed to uninterrupted service and customer satisfaction.

Animal Interaction: I had the opportunity to interact with "Ciko," the ball python snake at Underwaterworld Langkawi. This experience provided a unique connection to the marine life within the attraction.

Sales & Promotion: I actively engaged with customers, promoting photo packages and highlighting the value of purchasing souvenirs. Effective communication and persuasion skills were crucial in converting visitors into customers.

Learnings and Achievements:

Contributing to waste management demonstrated my understanding of environmental responsibility and my commitment to sustainable practices.

Assisting with stock checks reinforced my knowledge of inventory management and its importance for business operations.

Continued photo editing practice further honed my skills in image enhancement and manipulation.

Ensuring the photo printer was well-stocked with paper demonstrated my proactive approach to maintaining operational efficiency.

Interacting with "Ciko" provided a unique opportunity to learn about and appreciate the diverse marine life within Underwaterworld Langkawi.

Effective sales and promotion techniques contributed to achieving sales targets and providing a positive customer experience.

Challenges and Solutions:

Managing multiple tasks, such as inventory checks, photo editing, and customer interactions, required effective time management and prioritization skills. By organizing my tasks and allocating time efficiently, I was able to successfully balance these responsibilities.

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This report details my experiences during week 26 of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Operational Readiness: As an early arriver, I ensured a smooth start to the day by turning on all necessary switches and computers. This proactive approach contributed to a well-organized and efficient work environment.

Inventory Management: Before leaving for the day, I conducted a thorough stock count to identify any remaining or unsold items. Accurate inventory records are crucial for business operations and decision-making.

Workplace Maintenance: I actively contributed to maintaining a clean and pleasant workspace by sweeping and clearing away any waste. A clean environment contributes to a positive and productive atmosphere.

Inventory Organization: I carefully arranged newly arrived stock within the store, ensuring a visually appealing and well-organized display for customers.

Administrative Support: I assisted my supervisor in updating the team's punch cards, ensuring accurate records of working hours and contributing to efficient HR management.

Unique Encounter: I had the exciting opportunity to witness the Rochopper penguins in person. This encounter provided a memorable experience and highlighted the unique marine life at Underwaterworld Langkawi.

Learnings and Achievements:

Enhanced Organizational Skills: My ability to efficiently manage multiple tasks, such as inventory management, workplace maintenance, and administrative support, demonstrates my strong organizational skills.

Proactive Approach: Taking the initiative to ensure operational readiness and maintaining a clean workspace showcases my proactive and responsible attitude towards my work.

Attention to Detail: Consistently conducting thorough stock counts and maintaining accurate records highlights my attention to detail and commitment to accuracy.

Teamwork and Collaboration: Assisting my supervisor with punch card updates demonstrates my ability to work effectively as part of a team and contribute to the overall efficiency of the organization.

Unique Experience: Encountering the Rochopper penguins provided a memorable and enriching experience, expanding my knowledge of marine life and fostering a deeper appreciation for the natural world.

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This report details my experiences during week 27, the final week of my internship at Smart Oppo Enterprises.

Tasks and Responsibilities:

Operational Readiness: As a consistent early arriver, I ensured a smooth start to the day by setting up cameras and preparing for customer interactions.

Photography: I actively engaged with customers, capturing memorable photos that showcased their underwater adventures.

Sales & Promotion: I effectively promoted photo packages, highlighting the value and benefits of purchasing souvenirs.

Financial Management: I recorded customer payments and ensured accurate financial tracking.

Data Transfer: I transferred photos from one computer to another, ensuring data preservation and efficient workflow.

Administrative Tasks: As my internship concluded, I completed my final punch card, marking the official end of my time at Smart Oppo Enterprises.

Learnings and Achievements:

Consistent operational readiness demonstrated my ability to contribute to a smooth and efficient work environment.

Effective photography skills allowed me to capture memorable moments for customers.

Successful sales and promotion techniques showcased my ability to engage with customers and persuade them to purchase photo packages.

Accurate financial record-keeping ensured the integrity of the company's financial data.

Efficient data transfer practices contributed to smooth operations and data preservation.

Completing my final punch card marked the official end of my internship and provided a sense of accomplishment.

Challenges and Solutions:

Balancing multiple tasks, such as photography, sales, and administrative duties, required effective time management and prioritization. By organizing my tasks and allocating time efficiently, I was able to successfully manage my workload.

Overall Reflection:

Week 27, as the final week of my internship, provided an opportunity to reflect on my overall experiences and contributions to Smart Oppo Enterprises. I have gained valuable skills in photography, customer service, sales, and administrative tasks. The opportunity to capture memorable moments for visitors, promote photo packages, and contribute to the efficient operation of the company has been rewarding. I am grateful for the experiences and knowledge gained during my internship, which will undoubtedly benefit me in my future endeavors.

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Activities:

Sales & Promotion: I actively promoted our photo experience packages to customers, engaging in conversations and highlighting the value of capturing their memories at Underwaterworld Langkawi.

Customer Interaction: I interacted primarily with foreign visitors, encountering some challenges in negotiating prices due to their preference for discounts.

Duit Raya Suprise :I was pleasantly surprised to receive duit raya (Eid money) from a customer, which demonstrates the cultural appreciation and warmth we can experience at Smart Oppo.

Photo Display: It was a delightful surprise to see my photo and my colleague’s photos displayed on the company desktop.

Reflections: This week allowed me to put my sales training into practice. While negotiating prices with foreign customers proved challenging, I am confident with continued practice and by learning from colleagues, I can effectively communicate the value of our photo experiences. The duit raya gesture was a heartwarming reminder of the cultural diversity and welcoming nature of our workplace. Seeing my photo displayed was a great morale booster, and it highlights the importance of teamwork at Smart Oppo.

Next Steps:

I will continue to refine my sales techniques by observing successful colleagues and practicing communication strategies for overcoming customer hesitations about price.

I will explore opportunities to learn more about different cultures and their souvenir preferences to better tailor my sales approach to foreign visitors.