# data[].attributes.body
Develop working groups to discuss / design service delivery and service offers, would support identifying the correct services to support.

# data[].attributes.body
TSO and financial wellbeing have strong relationships and clearly define who is doing what to prevent overlap

# data[].attributes.body
Have a clear criteria

# data[].attributes.body
How do TSO's influence banding and allocations of emergency housing

# data[].attributes.body
Close cases when TSO's have exhausted all options - and a person is having to wait

# data[].attributes.body
Ensure we are only asking TSOs to attend meetings etc where they are required/be mindful of the pressures on their time

# data[].attributes.body
Understand data from services delivered to date to make more informed decisions on what can be offered and delivered within current service provision and what needs to be supported in another way

# data[].attributes.body
Ensure Triage and prioritisation (KPI's) are fit for purpose

# data[].attributes.body
FT TSO's in all areas.

# data[].attributes.body
Clear information and advice sections for additional services on the MPFT website.

# data[].attributes.body
To make sure we are meeting the needs / outcomes of tenants

# data[].attributes.body
Someone to triage all cases and allocate or push back if not suitable.

# data[].attributes.body
for each of the areas TSOs may support with for better understanding of how systems may support

# data[].attributes.body
Build on existing awareness and knowledge of clinical teams as to how TSO's can add value

# data[].attributes.body
Can any of these be utilised?

# data[].attributes.body
More training around housing

# data[].attributes.body
Clear outline of who can access the service. Volunteers to support with admin and form filling.

# data[].attributes.body
leaflets etc for low level advice

# data[].attributes.body
Have a waiting list

# data[].attributes.body
More consistency on caseloads - regular reviewing of and closing cases with team/management oversight

# data[].attributes.body
Increasing relationships and partnerships at all levels with providers.

# data[].attributes.body
Triage cases before going to TSO

# data[].attributes.body
Enhance communications to MH teams to ensure understanding additional services

# data[].attributes.body
Rio Training -
local inductions not consistent. New service so people have been unsure of what is needed

# data[].attributes.body
PT V FT

# data[].attributes.body
Case loads are to high to meet the needs of the customers

# data[].attributes.body
There are many more partnership relationships which need to be built - housing associations

# data[].attributes.body
Not all partners understand what the TSO's are there for

# data[].attributes.body
Service didn't feel organised in the beginning - some day to day work activities were unknown

# data[].attributes.body
A lack of clarity around appropriate referrals/guidance on what cases to accept or not

# data[].attributes.body
Understanding the service and needs to ensure that systems are supportive of work processes / needs

# data[].attributes.body
Recruitment of TSOs. Hi demand of services leading to high caseloads.

# data[].attributes.headline
Didn't understand the amount of service users needed this kind of support

# data[].attributes.subject
Didn't understand the amount of service users needed this kind of support

# data[].attributes.body
Lack of consistency between TSO's on what each are doing, timescales to contact referrals and structure on managing caseoads

# data[].attributes.body
Partnership working has afforded a voice to those with complex needs to allow professional challenge, which have resulted in positive outcomes for clients - feedback by housing options teams. Without challenge wouldn't have happened.

# data[].attributes.body
Being a voice

# data[].attributes.body
Having a service for housing available to service users has been well received by services

# data[].attributes.headline
Really close working relations being all one team

# data[].attributes.subject
Really close working relations being all one team

# data[].attributes.body
IMHT report support from TSO's is invaluable

# data[].attributes.body
Being able to provide support "in house" meaning this can be offered in a timely manner

# data[].attributes.body
Building good rapport and relationships with Housing Options (Council) and housing associations

# data[].attributes.headline
Knowledge of services and how to access support 

# data[].attributes.subject
Knowledge of services and how to access support 

# data[].attributes.body
Several people have been allocated property, having been homeless and unable to get banding and/or allocation changed

# data[].attributes.body
Taking some pressure off the IMHT by supporting clients with housing

# data[].attributes.body
TSOs - they’ve been accessible, integrated well into the teams and built strong rapport with SUs.