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I attended my sister's wedding last weekend, my husband and I were confused as to why there were high school kids dancing with our daughter? ... why were they there in the first place? I saw them in the hallways and even heard them paying their instruments later in the evening when I was trying to write an important email. I will think twice before staying at this hotel again - the rooms were comfortable and the staff friendly nonetheless.

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My wife, Rita fell this weekend.. I am ashamed on how slow the response was from the hotel management. I find it strange that pool equipment was moved, leaving the floors and hallways wet, however no signage was put into place to warn guest about possible safety issues. Now addressing the pool, I wasn't even allowed to swim in the pool during my stay. I went to the trouble of buying and packing my new swimsuit. The staff could not give me an answer on when the pool would be reopen. To add to this already annoying experience, the hotel was understaffed and they seemed very stressed and frantic, which ruined my happy vibe. Also, the food was awful and after paying $8 dollars for a rum and coke some little drummer spilled it! Where did he even come from is my question??? One star rating.

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I was part of a  group of 40 rooms in the hotel for a trip  and were completly disregarded by staff. They were aware of our lack of chaperones and dd nothing to help us manage our students. the breakdfast was COLD, LATE, NOT ENOUGH FOOD  for our growing student. We were told that we could attend breakfast outside our hotel if  it wasnt to our needs.
Then at our annual pool party they were late brining us dinner and didnt have enough staff serving us so we got our food late and AGAIN there wasnt enough of it to feed us.
We also requested a room for our students to practise in and they denyed the request and so our stdents were forced to practise in the stairwell where the accustics were not satisfactory.
we contracted local security from a company based on a recommendation from the hotel, and the guards didnot show up the first night and were essentially pilons the rest of the time! the hotel was aware we needed these guards to help control our students behaviour and didnt have any suggestions for a better company when we were dissatisfied with this performance.
NEVER COMING BACK!!!!!

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I'm sorry to hear you had a bad stay. We are currently looking into this incident and trying to find the source of the wet floor. We hope you give us another chance to show you how we truly operate as we strongly believe this is one off incident. We would love for you to contact us directly and we can ensure that this type of issue doesn't happen again.
Regards, Steve
steveswag@somehotel.com

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I am glad to hear that you enjoyed the rooms the hotel had provided for you. We made sure to take great care in preparing them for all members part of the wedding group. Has a hotel, we take great pride in providing a friendly service, so I am glad this was provided as well. Now concerning the issues you faced during your stay, we had put in place some measures to separate both groups from one another, however it seems some of them were crafty in their methods of infiltration. It is unfortunate that this were to happen. I have since then have a meeting with all staff to go over a plan in order to better respond the such situations. Hopefully this sort of issue does not come up again for you or other guests.

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We at the Spring Grove Hotel sincerely apologies for your unfortunate experience. Please know that we will be looking into each of the issues you've brought up and I'd love for the opportunity to speak directly with you in order to rectify the problem. Please reach out to me at email@email.com