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The telephone call should be made with the same courtesy and efficiency as the face-to-face conversation. The only difference is that the telephone communication is only of words and tone of voice to transmit the message.

SUGGESTIONS:
* Clear voice tone
* Speak carefully
* Speak at an appropriate pace
* Emphasize the words
* Take into consideration the comments and questions of the person who listens

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Taking these suggestions into account, a fluent telephone conversation can be developed.

Therefore, the role of the transmitter (emits the message) and the recipient (receives the message) are very different. Some recommendations for the transmitter are:
1. Answer all calls received quickly and kindly.
2. When you extend your hand to reach the handset, you should also reach a notebook, this in order to take notes immediately.
3. Provide the name of the company, yours and a greeting. Never respond with an "Hello!"

# data[].attributes.body
Customer service is not only gained through attention while attending directly, but also through the telephone. An inadequate treatment to the users will obtain negative consequences and a bad writing in chain, this causing the loss clientele.