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This is borang semakan penyelia latihan industri

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borang semakan penyelia latihan industri

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today is my last day of internships, i quickly arrange all the files and documents needed, and finally i distribute all the passport cover and attached with departure and arrival card for each person joining the tour.
it looks like i repeat the task everyday, indeed it helps me to strengthen my knowledge and confident while doing all of these basic task. internships at travel agency is not in vain and there are still a lot more for me to discover

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i help out in checking if all the passport of clients is collected and the copy is attached in the tour file. This is to avoid some details is mislooked and their meals and seats should be confirmed. Hence, their full payment of tour fare should be ensured. this is not easy as i need to put check it without mistake

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today i just rearrange all the files include GST files and check if all the air ticket attachments is there. also, i need to recall all the visas, tour itinerary, various flight check in rules and many more so that i can still have opportunity to ask my supervisor before i finish my internships

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off day

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awal muharam holiday

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i got to print out the invoices that is not printed out yet and arrange them accordingly in files as usual. i try to recall what i have been doing all this while in order to lessen my mistake.

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today i went to AXA travel insurance agency again to pick up the approval documents and signature by them

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i just continue to process China visa and answer phone call requirement from customer. hence, i get to learn about pubic relation skill since we must talk to client in their stand. some of the clients may not giving full details or their requirement clearly through phone, so i got to reply them by mail as well and try my best to respond to them

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today i was given a task to get an Europe tour that promote holiday package during September. i need to find the tour according to customer's preference and their budget allocations. Moreover, i also get to know that all scenery area that included in the tour will be vary even though it is the same country since meal and scenic area may different

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today i follow went to AXA travel insurance agency to submit some report and payment. it require me arrange the original invoiced needed and some other supporting documents.

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offday

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issuing invoice for air ticket and separating into coperate files and FIT file or Air Asia File

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i help out in making tour confirmation for upcoming tour

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sick leave

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today i faced a problem yet is worth experience for me to learn. this afternoon i have received a call where customer that have joined our Korea tour made complaint to our company. In this situation i must learn to be patient to listen on what bad experience that they have gone through in Korea. Afterwards. i should liaise with the tour guide in Korea and our tour leader in order to know details of circumstances. in short, i learnt handling fussy customer is not easy yet it is a great satisfaction when i get to retain them as our customer.

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hence, i just continue to calculate and try to understand the itinerary for Matta Fair as what i have done half way yesterday

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today i learnt to calculate tour fare for several destinations. there are various type of tour such as all-in tour, free & easy tour, ground tour and others. Below is just one of the destinations that i have calculated.

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offday

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today my supervisor taught me about details held during Matta Fair 2017. Matta Fair is required more options of itinerary and promo tour fare

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today i just checking airfare and help in booking and check in flight

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i just did the usual things such as issuing invoice and china visa.

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wesak holiday

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i just continue to translate the itinerary that customer ask for.

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as for today i need to translate few itinerary from mandarin to engligh and bahasa melayu.

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offday

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today i learnt to study the itinerary in order to explain to customer.

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this is the complete rooming list that i have made which it need to include the full flight details and client's detail.

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today i did mistake in processing multiple china visa. the invitation letter should be written by the person who applying the china visa and it should be written by other director. also, it should be stamp using the stamp that has full address and company name. anyway, i did learn something new again.

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i need to jot down the passanger's name and their details in order to know which group they come from in order to make the rooming list easier.

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This is some of the passenger out of 30 paxs that i need to check in today

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offday since today is Labour Day

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offday...

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today i just continue to process the china visa application as usual since our runner is coming to collect the passport for Monday submission.

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this is the travel insurance form that i need to give to client to fill up.

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this is the air ticket electronic coupon and agent ticket coupon. i need to calculate the nett price for each transactions.

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This is the sample of China arrival and departure card...

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This is the sample of Myanmar visa application form. it must attached with more documents compared to Australia and china visa. Hence, today is the first day i learn about Myanmar visa and i need to collect more information from clients.

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This is the IATA BSP link that i have to in charge to print and prepare payment voucher every Monday..

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offday

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today i got to learn to make Australian visa, it is vary as China visa. Firstly, it can be applied online, secondly it is cheaper than china visa and it is last for one year before expiry date.

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i have to ensure the amount stated in bank statement is the same as the expenses used for hotel, air ticket booking and so on..

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i got to explain to clients about the flight changes and ensure check in procedure is right since different airline have their own check-ins times difference.

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Some sort of rooming list which i have to do today...

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This is my work load for today...

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i went to another travel agency which called Atlas Travel Agency in order to pick up some documents such as payment cheques and invoices. Afterwards i straight went to bank in order to bank in the cheques and cash to avoid careless mistakes or fraud.

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offday....

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Today is declaration of Malacca as a Historical City, so i got off day for today

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when the DIY name tag and booklet had done, i help out in laminating the documents. Afterwards, i gain some knowledge about tour package. My supervisor taught me about ground package and all-in package so that i could explain to guests. i learnt the maximum and minimum number of paxs required to book a tour that need to be quoted. Other than that, i learn how to explain tour fare and schedule to guests according to the tour file that i must referred on.

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i help out to prepare the DIY name tag for each participants that going to join our tour shortly. it will be distributed with the Buddhist prayer booklet that i have been prepared last few days.

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I have done booking some air ticket today by Air Asia. Hence, i got to jot down the transaction details in the credit card sales file, photostatting a set of tax invoice and payment detail for GST and Air Asia file attachment.

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Today i follow accountant to help out to take some documents at Sim & Teo company. It requires me to know the invoice number that have been issued and its particular so that i could explain to the company's person in charge

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Today i help out in stocking the biscuits from Julie's factory, pack the amount of boxes required to bring to our KL office branches. it is because few boxes of biscuits need to be sent out to different hotels which have been stated in order to distribute to the clients that following our tour on that very day.

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offday...

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Learn about travel insurance today. Travel insurance fees is depend on the length of travel, the area of the insurance plans, the individuals or family packages, and also the insured person with nominee's details.

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I prepared payment voucher for accountant in order for her to pay the visa fees for our runner when passport is returned. Also, i need to update the information in the rooming list for upcoming tour which are Korea Jeju Island tour.

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I did tour group and individuals check-ins and assist customers' queries on flight detail in order to help them be cleared on the time they need to arrive airport and so on.

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I have to photostat all the passport return from runner and jot the date it is returned from embassy. Afterwards i got to inform customer for collecting their passports.

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Issue invoice and official receipt for Coperate Company which normally act as our regular client that come with a large group. I went to bank for some payment and cash withdrawal. In the end of the working day, I have to filling all the documents

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Firstly, i have to print IATA billing details through BSP link. Then check Official Receipt book to see if got any missing receipt or invoice.
Continue the progress of China visa application.

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Offday....

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Today i just do fillings and arranging some missing invoices and official receipts. Also, I need to double check the name of the passenger that wanted to book their flight according to passport. By doing this, my supervisor will be informed once there are some inaccurate information about the passengers.

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I have learnt to provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs before people went out for the tour.
There are some customers that often complaint or request for their flight cancellation, add on luggage and meals. Therefore, I need to modifying existing bookings to suit a change in clients’ circumstances and be alert on the service charges difference.

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Today i help out in check-ins group tour and arrange their boarding pass. Also, i did some explanation over the phone or via email to discuss their travel requirements and visas.
Somehow, i do need to remind customer to bring their documents or complete whatever it is required to do visa before their travel due date.

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I just continued to recall whatever that i learned yesterday and try to communicate with customers that asking the similar questions. i have to learn to solve their inquiry at my best independently in order to understand more about the skills to promote and market our company tourism products.

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My supervisor advise and encourage me to learn the way she explained popular travel destinations to walk-in guest. I learnt as for business travelers, travel agents can offer knowledge about locations for meetings and conferences and suggest must-do activities for leisure time. Additionally, local laws, customs, climate, travel documentation and travel advisories that concern the particular destination should be explained to people as well.
Hence, i found that involving myself in travel agency require much general knowledge about various places and i really need to learn more on this area.

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Today i help out our accountant to send document at Sim & Teo company. Also, i follow our driver to go to Perfect Food Manufacturing company which is our regular customer to give out invoice and collect payment. There are also some passports that need to be passed on to our company since they request to apply China Visa.

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offday....

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When it comes to the end of the month, i need to record the expenditure for each category such as visa handling fee, air passage, hotel accommodation, coach fee, van transfer and etc. The purpose of this is to help out our account department to do GST more easily

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Sick leave.

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Sick leave.

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As for today, i need to prepare the other group tour's travel insurance and rooming list. In order to make sure the information is accurate, it is compulsory for me to get the passport copies for every participants or i need to ask for it from customers.
Today, i have prepared the name list for tour exemption letter. Also, my supervisor have taught me all about tour exemption letter and the supporting document that needed to attach. It is important as if the exemption letter is not approved, tour leader cannot proceed to get exempted from bringing tour abroad.

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My supervisor had taught me about differentiating peak, mid and low season of travelling period. This is to teach me about quoting tour fare for people that have asked about tour at specific period. Also, she had thought me on the way to calculate the ground tour package and all-ins tour packages. Hence, i have to consider the tour guide tipping, local driver tipping, and other miscellaneous. She was even thought me to refer the tour packages file which include many travel destinations as a guidance for me.

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Today i just continue the making of DIY booklet that left last Saturday. Also, i got to create DIY name tag for each participant that join this Buddhist tour as it is requested by tour leader.

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Offday.......

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As one of the colleagues is going out for Buddhist tour in few days more, i help out in preparing DIY Buddhist prayer booklet. In spite of that, I did also the alignment of the booklet using Microsoft Word so that it can be fully fit with double sided booklet. It takes long time to make it since the booklet is quite thick.

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I have to calculate the company;s logo travelling bags that have been given out to people and the leftover in the storeroom to avoid shortage.
Moreover, i sum up all the A4 papers and others stationary that still left in store room. This is to provide a record on the date and amount to restock the papers and stationary.
Other than that, i just did my usual work for today.

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Today I need to prepare tour arrival and departure card and luggage tags for each person that join tour. After all, i got to explain to customers about the important details in arrival and departure card so that they could sign at the right area.
For upcoming tour that going to go abroad soon, it is necessary for me to prepare luggage tags and arrival/departure card, finalize the travel insurance and rooming list in order to ensure get updates about the tour. Also, i got to distribute passport cover with our company letterhead and company's logo travelling bag for each traveler that join our company tour.

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For other travel agency that intend to get us for applying China Visa, the handling fees charged is vary from other guests. Also, i have learnt that some of the tour packages has included normal single entry China visa application so guests would not need to make their own visa unless they want to apply other type of entry.
Moreover, i did some converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required when they make inquiry by phone calls or walk-ins.

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I learnt about Myanmar and Australia visa requirement and regulation by today. It differs from China Visa as more document should be attached to apply Myanmar visa while Australia visa is just online application and will complete it in short duration. Hence, the fees is also different.
Besides, i took out all the agent coupon for Feb from its file in order to be arranged and tied closely so that the file will have some occupancy for new agent coupon that need to be filling.

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Today i have to ensure the form needed to submit for China Visa application must be photostatted or ask from our runner to take it from embassy. This is to avoid mess in finding the form for guests to fill up.
I printed the IATA billing details for our company three branches from BSP Link and make three copies of that for payment voucher, GST and IATA file.
I went to bank for bank in money and cheques as well for today.

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Offday

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I just rearrange the itinerary in push tour so that it would be easy to distribute to people when guests' ask about the particular tour.
Other than that, i help out our accountant in searching the amount of transaction that been made by referring the details jotted in credit card sales file and the bank statement. The transaction amount that stated in bank statement should match the expenses made by credit card. It would be quite tricky as i need to look for the exact amount spent attach the transaction record with that amount to the accountant. Otherwise, the transaction that cannot be found in the record yet appeared in bank statement will consider as cheating or corrupt.

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As usual, i help to check in the air passage and printing the boarding pass for guest. Also, i got to ensure if their seats is according guests' preferable when they did the seat booking.
I did providing advises about visas and passport for walk-ins and phone call inquiry. i have to check mail to see if there are air ticket itinerary sent by guests and attach in visa form.
I got to call our runner to follow up the collection and submission date for visas as different visa has different time duration for it to complete.

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Today i learnt to prepare travel insurance according to the details that given in Microsoft Excel. Each tour will normally need to have the rooming list and travel insurance. Hence, any updates about the tour participants should be updated in the system as well.
Tour fare will include travel insurance fees so i do no need to collect the fees anymore since it will be paid while paying for tour fare.

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Normally tour leader will came forward to pay tour fare of our company on behalf of the participants. All participants are acquired to pay for tour deposit during registration, however they can choose to pay for full payment instead. So, I collect the money and mark it in the tour file at participants' name. I have to alert for those who has not pay or contact for sudden cancellation in joining the tour.
Also, i got to inform my supervisor about the progress of the tour payment and update the changes of information in the rooming list.

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While i still be doing my basic duty such as issuing invoice and official receipt, dealing china visa, taking phone calls, filling and etc, i learn to analyse and reduce my mistakes made while carry out my duty. For example, i often forget to attach certain form with china visa form in order to complete the application and this must be avoided.
Today i learn to prepare rooming list and fill guests' details according to passport's detail by using Microsoft Excel. The details and and customer's inquiry such as vegetarian, should be more concerned.

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Today i learn to check airfare through a booking system  by login as travel agent in the airline's website. By login as  agent, airfare will sometimes vary from what we can see as normal guest, hence, we could offer lower price of airfare to the guest.
I need to jot down the selling price of airfare, net price and profit in the credit card sales file after i booked air ticket for guest. Tax invoice should be attached in GST file after i have issued the invoice and official receipt.
In short, checking airfare require patience and be attentive since the the details to purchase air ticket must be accurate to ensure boarding.

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Offday!

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This morning i learnt to assist phone calls from customers that ask for local tour, ground tour and outbound tour. I need to get their details such as name, numbers of participants that join the tour, date, email and phone number.  After all, i have to pass the details to others in order to send the customer regarding the tour enquiry.
It needs confidence to explain to customers about our tourism products and patience in searching suitable type of tour according to customer's preference before quoting the price to them.

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Today, i did flight check-ins and print passengers' boarding pass. Through this, i get to know that only Air Asia allowed us to print luggage tag that depart from Kuala Lumpur and passengers that depart from elsewhere by other flights are not allowed to print luggage tag on their own. Besides, i also learn that there are many airline company's regulations that are vary from each other. For example, the time available for online check-ins are different as some airline allow 24 hours, 48 hours or 14 days online check-ins before departure. So, i have to alert with the time available for check-ins in order to grab seats which preferred by customers.

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When i reached office, i record the official receipt and invoice number in a note book, followed by the amount and transaction's descriptions.
Other than this, i just process China Visa application for tomorrow submission. As usual, i have to issue invoice and official receipt when it is necessary.

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As for today, i continued my work from yesterday which is calculating each particular GST amount that has been typed. after that, i rearranged the payment voucher according to bank's name and date.  Arranging data and files is taking much time compared to doing other tasks.
Moreover, i went to few banks for cheque deposits and bank in some cash.

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Today i helped out our accountant in arranging the old files according to its date. Also, i have to ensure the documents is jotted same as the system which made accountant's work easier when preparing for GST report at the end of the month.
Also, i need to specify the airfare, visa handling fees, hotel, outbounds fee, etc that has been printed out in the form of GST summary details in order to ensure the amount typed for GST is accurate.
It has been a tiring day today since calculating each particular details is not easy. A mistake that i made may affect another work that should be done later on.

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On Monday, i need to print out the IATA billing report that stated the flight booking transaction made and its fares within a week. It needs to be printed on Monday and account department will prepare the payment voucher and cheque on Friday and send to IATA by courier service.
Other than that, i issued invoice and official receipt for various category which include air passage, hotel, outbound,etc.
Today i did various mistakes as different category of invoice has different of details that needed to be issued. it is good chance for me to learn even though it seems difficult.

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Offday!

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Today i have to ensure that all document of china visa applicants' are completed. hence, i filled in all the particular details in the china visa form and informed runner for collection so that passports are submitted on next Monday to China embassy in Kuala Lumpur.
Also, i learnt to issue payment that stated the China Visa handling fees to our runner and submit it to account department.
These are all for today, will continue update on Monday!

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Every Friday, IATA (International Air Transport Association) courier service in charge person will come to collect the payment according to bill statement that printed once in a week in BSP Link. Hence,  they taught me about IATA and the roles it plays that cooperate with travel agency.
In the afternoon, i photostat all the passport that have returned from runner and attach with GST file. i need to inform customer upon the passport collection right after visa is done and record the date of passport returned from runner and passport collected by customers.
hen it is almost time for work dismiss, i have to file in all the documents and invoices if necessary.

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This afternoon i was being asked to send itinerary and some other documents to other travel agency. I need to drive there in order to get the company stamp, receiver's signature and payment receipt.
After all, i just repeat the similar task that given previously in order to recall easily.

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This morning i help out accountant to make payment at banks.
Also, they taught me the way to search for Air Asia tax invoice. This means i need to track the transaction details using the PNR given. The tax invoice found should be printed out and attached  in GST file. the purpose is to know the nett price and the profit from each transaction of booking.
There are lots of tax invoice that i tracked today as they pass me all the flight itinerary that booked today.