# data[].attributes.body
1. I will assign you a problem code.
2. Once you have a problem code, brainstorm what could cause this issue. For example, a TV with the problem code No Power, Standby Light is OFF might just not be plugged in!
3. Place your common cause under the Troubleshooting Category you think it fits under. For example, No Power, Standby Light is OFF: TV not plugged in is definitely a user error!
4. Go to the TV Survey and look up steps for your Problem Code. You can select any MFR and Model for this activity.
5. Try to match the TS steps in the survey to the troubleshooting category they help rule out.
6. Check out the No Power, Standby Light is OFF examples for ideas!
7. We will repeat this for each problem code. If you finish researching your problem code, let me know and I’ll give you another one.

# data[].attributes.body
Cause: Powerboard or power cord failed
Fix: Approve a claim

# data[].attributes.body
Cause: The TV is actually on, but the source (eg. Cable Box) is turned off or not working, resulting in no picture and no sound.
Fix: Turn on the source, or try a different source to confirm that the issue is not the TV

# data[].attributes.body
Cause: TV received too much voltage, not on a surge protector
Fix: Hard Reset for 30 seconds to reset voltage

# data[].attributes.body
Cause: TV Not Plugged in
Fix: Make sure the TV is firmly connected to power - check the back socket of TV where the power cord attaches, and check outlet.

# data[].attributes.body
Cause: CX wants to play with the his XBOX and can see the Xbox is turned on but he can not see it on the screen.
Fix: Make sure the cord is working fine try to connect different cords.

# data[].attributes.body
Cause User its not on the correct Input
Fix: Make Sure with the control you already test the different HDMI ports to see witch one are you plugged in to.

# data[].attributes.body
This would mean that either a CABLE BOX, SAT BOX, COAX CABLE, HDMI CABLE, ETC may not be working properly, something is loose, or needs reset. -Reset ALL components by unplugging them for 5 minutes including the TV. -Be sure all COAX CABLES and HDMI CABLES are tight and properly connected.

# data[].attributes.body
Cause: TV received too much voltage, not on a surge protector
Fix: Hard Reset for 30 seconds to reset voltage

# data[].attributes.body
Cause:  App, firmware or software is not updated.
Fix:  Update the smart App, update the firmware, Deny for T&C ( software issues are not covered under warranty.

# data[].attributes.body
Cause: The TV shows lines/distortion Input external devices
Fix: Unplug the cables, check if they are damaged,  and try different inputs.

# data[].attributes.body
Cause: Display panel Failure

Fix: Approved Claim for Replacement, Display Panels are not repairable

Cause: T-CON failure

Fix: Factory Reset / Hard Reset / Approve claim

Cause: Mainboard Failure
Fix: Factory Reset / Hard Reset / Approve claim

# data[].attributes.body
Cause: Damage on Display per extended hours of usage, Issue is caused due to out of normal usage

Fix: NO steps, issue not covered (If customer prefers, we can send the claim to a picture review process)

# data[].attributes.body
Cause: Non of the HDMI ports is working on my TV.
Fix Approve a Claim.

# data[].attributes.body
WHEN ITS RELATED TO SOUND BARES, SPEAKERS
RELATED TO ANOTHER CABLE THATS IT'S NOT ABLE TO CONNECT TO THE TV

# data[].attributes.body
WHEN IT'S RELATED TO TV SOUND

# data[].attributes.body
Cause: Extended hours of usage,

Fix: NO steps, issue not covered (If customer prefers, we can send the claim to a picture review process)

# data[].attributes.body
SPEAKERS OF THE TV, WHEN THEY BLOWUP

# data[].attributes.body
WHEN THE CX HAS ALL THE VOLUME DOWN, AND CX DIDN'T NOTICED

# data[].attributes.body
Cause: Voltage Issue, Result of too much electricity on TV Board
Fix: Hard Reset to drain all electricity.

# data[].attributes.headline
- Disconnect speakers, receiver, sound bar, so that the sound is coming straight from the TV. 

# data[].attributes.subject
- Disconnect speakers, receiver, sound bar, so that the sound is coming straight from the TV. 

# data[].attributes.headline
no power standby is flashing cause- power cycling voltage issue or powerstrip is not working propertly either too much energy or not enough energy hard reset if it fails approve claim 

# data[].attributes.subject
no power standby is flashing cause- power cycling voltage issue or powerstrip is not working propertly either too much energy or not enough energy hard reset if it fails approve claim 

# data[].attributes.headline
no power standby is on cause- hardware failure power board. hard reset if it doesnt work then approve claim 

# data[].attributes.subject
no power standby is on cause- hardware failure power board. hard reset if it doesnt work then approve claim 

# data[].attributes.headline
no power standby is off.  cause-voltage issue troubleshooting if c doesnt have the tv on a surge protector deny if they do continue with claim if not send to picture request team

# data[].attributes.subject
no power standby is off.  cause-voltage issue troubleshooting if c doesnt have the tv on a surge protector deny if they do continue with claim if not send to picture request team

# data[].attributes.headline
tv frozen of unresponsive cause- what devices are connected to the tv if is not working then its a software issue verify if its connected propertly plug the tv to a different outlet factory reset if ts is not succesfully approve claim 

# data[].attributes.subject
tv frozen of unresponsive cause- what devices are connected to the tv if is not working then its a software issue verify if its connected propertly plug the tv to a different outlet factory reset if ts is not succesfully approve claim 

# data[].attributes.headline
wifi issues cause- make sure they have signal, tv showing networks and withouth knowing if they change the wifi password mobile hotspot to see if it detects the signal hardware failure

# data[].attributes.subject
wifi issues cause- make sure they have signal, tv showing networks and withouth knowing if they change the wifi password mobile hotspot to see if it detects the signal hardware failure

# data[].attributes.headline
remote issue external issue cause- batteries or using the cable remote, set up original remote 

# data[].attributes.subject
remote issue external issue cause- batteries or using the cable remote, set up original remote 