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ENT542 webinar franchise siri 6 ( Susah senang perniagaan francais perkongsian pengalaman)

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WEBINAR FRANCAIS (SUSAH SENANG PERNIAGAAN FRANCAIS: PERKONGSIAN PENGALAMAN)

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WEBINAR FRANCAIS (SUSAH SENANG PERNIAGAAN FRANCAIS: PERKONGSIAN PENGALAMAN)

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Datuk Dr Razali's

- Finance or cash is vital to be a franchise entrepreneur but our desire and commitment on maintaining the business is more crucial. Our business will be more effective as a result of our determination and focus, and our direction as an entrepreneur will be clearer as well. Commitment and interest in one's own business will lead to self-discipline, time management, and a variety of other qualities that will be required to run a successful franchise.

Dawn Liew (founder of Old Town White Coffee)

- He has multiple franchises around Malaysia, and when he first started out, there was no mass manufacturing of Malaysian-made coffee. In the early 2000, a number cafe like Starbucks, began to join the Malaysian market. She thought the competition was stiff at the moment, so she decided to grow her business as one of her options. The strategy she  selected by starting franchising  company throughout Malaysia.

Zalita Zainal

She change  her career field from working in an office to being a franchisee and became the owner to open an art center in the Ayer Keroh. This is where it proves that lack of knowledge or experience in business is not a obstacles for the entrepreneur to become a franchisee. Beside that, she trust her instinct by  opening  a Global Art franchise business can ensure the viability of the company.

Advises and conclusion

1.Entrepreneurs must be self-motivated, dedicated, and passionate about their goals.

2.Entrepreneurs must be diligent and have a defined objective or goal in mind.

3.Whenever we meet challenges, they will enable us to progress.

4.Entrepreneurs must be able to manage their time well.

1.It is necessary to communicate more effectively and to have a thorough comprehension of the subject matter.

2.At the start, entrepreneurs should pay greater attention to money.

3.Entrepreneurs must choose and comprehend their business's direction.

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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Datuk Dr Radzali Hassan

- Communication is important when you must deal with the information and need to be understanding. It is a bridge for entrepreneurs to strengthen themselves. It also encouraged to attend short courses, associations, and seminars to add knowledge

- Next, finance is important, but focus more on self -guided things such as understanding the direction as an entrepreneur.

- Need to always nurture ourselves to always be disciplined and focus on our goals even if it is always having a challenge

- Time management is important by evaluating which one is important

The challenge in franchise:

- The level of franchise does not have much support and franchisee entry to enter the field of services that is worked on is divided because there is no courage.

- Not many people want to be involved in the franchise field and they just do it as part time, but it will be hard to get a return in a short time.

- To have a manpower is also quite difficult because we need to provide materials, need to give them training, so need to provide hands on to make sure everything runs smoothly.

- The business is very competitive, but it is also very much needed.

- The constraint on the franchisor in terms of money is when he is interested to do franchise, franchisee and franchisor will discuss, and it takes possibly 6 months. So, financial resilience is very important, and it needs to involve the bank for both parties to believe that money resilience is stable.

- The way to enter a franchise with low risk is high return but gain the taste of the entrepreneur himself. Learn from the angles that need to be fixed with the franchisor

Dawn Liew

- The difficulty is still there, and it will not be a smooth sailing all the way, but the importance is to have passion. In the meantime, if have any difficulties, if you have passion for the business, it does not difficult. As a franchisor it will get the obligations and duty to the franchisee in fact to your staff to continue the business.

- As a franchisor, need to do initiatives to make it better and passionate in what business you are doing.

Encik Firdaus Kamarudin

- He figures out new business which is laundry bar.

- Find the low risk and high risk in the business first before started the business.

Puan Zalita

- She has zero knowledge in business, but she wants to open an art centre. So, in a simple and stable way, she decided to open a franchise because there is already a brand and only need to follow the wishes of the franchisor.

- After she discuss and talk to the franchisor, the franchisor convinced her that she can do business. Franchise provides an opportunity for potential entrepreneurs to get more information and all the knowledge from the franchisor and guidance from the franchisor to the franchisee

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My summary about what I understand through ‘Webinar Francais Siri 6: Susah Senang Perniagaan Francais & Perkongsian Pengalaman.’ 

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My summary about what I understand through ‘Webinar Francais Siri 6: Susah Senang Perniagaan Francais & Perkongsian Pengalaman.’ 

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From the franchisor and franchisee’s experience, there would be a lot of challenges that they will face. Type of challenges would include:

1. Financial (main challenges)

2. Miscommunications/fewer interactions

3. Fewer understandings/ less comprehension

Advice to all entrepreneurs

1. Need to communicate more and have a deep understanding of that field.

2. In the early stage, entrepreneurs need to focus on finances more.

3. Entrepreneurs must pick and understand their direction in that business.

4. Entrepreneurs need to have their own drive, dedication, and passion in what they pursue.

5. Entrepreneurs need to be disciplined and have a clear mission/drive.

6. Challenges that come would help us to grow whenever we face them.

7. Entrepreneurs need to have good time management.

‘'Susah Senang”

1. In the Franchise business, it has both (easy & difficulties).

2. When we see opportunities, we must grab them.

3. The key success of a business comes from some factors/opportunities that need to find. (places/demands/etc.)

4. All entrepreneurs need to identify and know what they want.

5. Risk Mitigation.

6. Need to build more skills and enhance knowledge.

7. Brave/dare to take risks.

8. Must build good communication.

9. Need to be a mature franchisor/franchisee.

10. Not just money, knowledge must become first.

11. Must be alert and be open.

12. It is important to have passion.

13. Franchise systems are complete. Just need to follow the flow. It has it own brand, own systems.

14. Entering a franchise business would be a great opportunity to learn more and know more about the business world.

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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Datuk Dr. Radzali Hassan

-The main challenge of being franchise entrepreneur is in managing financial. It is important so that there are no losses in the business

- Keep things in perspective by focusing on your own self-interest. However, we must have a clear vision of who we want to be

- the importance of dedication and interest in the business we start in order to maintain our focus on the business we build

- time management is crucial in order to manage time with family, work, and yourself

- make an assessment first before taking a risk

- Communication is important. Franchisees must have a clear understanding of their objectives. They must be interested in order to continue the work

- most entrepreneurs must be brave in order to overcome several difficulties

- before being an entrepreneur, they must comprehend knowledge and skills

Constraints in being franchise

- Talking time is very long so resilience to that time is important. Therefore, the franchisee needs to give support

Dawn lee

- all business  have their own difficulties.

- It is important to have passion because sometimes, we  have to face difficult times

- Obstacles must exist in order for us to be more driven to finish what we started.

- franchise is not a guarantee to be Successful

- As a franchisor, we must take initiative to promote the business

- The challenge for her is to be dedicated to continue once he become a franchisor

- The value of the franchisee as a partner when they join a franchise

Firdaus kamaruddin

- He wants to branch out since his prior employment was unsatisfying, and he believes that joining a franchise firm will provide him with better possibilities and career options.

-  One of his current interests for continuing his business is to take a low-risk investment with a high-risk return.

Zalita Zainal

- Lack of knowledge about the business leads to join the franchise

- Because the product franchise is already famous and has its own system

- Choose a franchise to give knowledge to potential entrepreneurs

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WEBINAR FRANCAIS (SUSAH SENANG PERNIAGAAN FRANCHAIS: PERKONGSIAN PENGALAMAN)

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WEBINAR FRANCAIS (SUSAH SENANG PERNIAGAAN FRANCHAIS: PERKONGSIAN PENGALAMAN)

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DATUK DR RADZALI HASSAN:

-          communication in related matters is very important for prospective entrepreneurs because whatever business we do when we have an understanding, so every business can be carried out more perfectly.

-          finances are also important, but they need to focus more on self-guided things such as direction as an entrepreneur and need to have dedication and interest in the business they run.

MS LIEW DAREN:

-          When you start any franchisor, it important to have passion is very important because of the fact that there will be a lot of difficulties and you may not know how to solve it.

-          If you as a franchisor have to get an obligation and duty to your franchisees even your own staff to continue the business and also building a franchise does not guarantee a success.

ENCIK FIRDAUS KAMARUDIN

-          In March 2017, the first month when he opened the shop, he can see the sales growth from the first month.

-          If you want to join company, you need to find a low risks investment and high risks return which is where the laundry bar is doing now.

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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Datuk Dr Radzali Hassan
- At the beginning of business, he likes attend course and short seminar to gain knowledge towards business. Based on his experience, people will focus on the financial part because it is the most important thing to know. However, in understanding your pathway as a entreprenuership, our dediction and our drives is much more crucial.
- Time management is important especially towards our own self, family, financial and what we want to do in the future.
- Profit is not everything

Madam Dawn Liew
- Old town White coffee was established as it was motivated by looking at Nescafe 3in1 of how the brand can be in the market so why not Old Town White Coffee.
- They were not a local cafe during back then. Therefore, OTWC enter the market as be the first local cafe, took the opportunity and compete with the rest of the western cafe.
- It is important that you have passion in franchising business because you maybe not necessarily succeed at the first time.

Encik Firdaus Kamaruddin
- Franchising is a great opportunity for him after being a banker.
- Having experience on working in a company of a business helps in knowing the knowledge of how business works. This help him knowing when to invest for the next business.

Zalita Zainal
- Entering franchising was a great opportunity for her
- She did not have any experience on franchising. However, doesn't mean that you are lack in knowledge of the business franchise, you could not proceed.

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Webinar Francais: Susah Senang Perniagaan Francais

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Webinar Francais: Susah Senang Perniagaan Francais

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Datuk Dr. Hj. Radzali Hassan (Pengarah Urusan Harta Maintenance)

·         Communication is an important aspect of any business.

·         Communication is the foundation for an entrepreneur to strengthen himself.

·         Understand the direction and find the passion to be an entrepreneur.

·         Focus on the business dealings we do in a disciplined and dedicated way.

·         Fostering enthusiasm and daring to take risks makes the entrepreneur able to stay in the industry.

·         An entrepreneur must work 100% in running a business.

·         Manpower is the biggest constraint in this service franchise because it requires training, SOPs, and employee activity materials.

Dawn Liew (Franchisee Old Town White Coffee)

·         Old Town White Coffee began with 3 in 1 Instant White Coffee stick to market their products in 1999.

·         They expanded to F&B business by being the earliest Malaysian to open a Kopitiam.

·         Ensure to have JAKIM halal certificate for all products.

·         It is important to have passion to be part in franchise industry.

·         Building a franchise is not a guarantee for success.

·         Innovating and sustainability is the key success to be a successful franchisor.

Firdaus Kamarudin (Franchisee Laundry Bar)

·         A career change can be the right decision.

·         Doing a study of a company can attract the interest of an entrepreneur who wants to venture into business related to the company.

·         A return-on-investment agreement can convince a business to stay operational.

·         Make the addition of a washing machine service due to the large crowd in the area near the large company.

·         Find a low-risk investment and a high return to open a business.

Zalita Zainal (Franchisee Global Art)

·         Switched the career field from working in an office to being a franchisee.

·         Became the initial owner to open an art center in the Ayer Keroh.

·         Lack of knowledge or experience in business is not a barrier for the entrepreneur to become a franchisee.

·         Confident with the opening of a Global Art franchise business can guarantee business stability.

·         Having a foundation and interest in the arts makes for a franchise opening in the same field.

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WEBINAR SUSAH SENANG PERNIAGAAN: EXPERIENCE SHARING.

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WEBINAR SUSAH SENANG PERNIAGAAN: EXPERIENCE SHARING.

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Datuk Radzali began the discussion by stating that the most difficult aspect of starting a business is the financial aspect. Communication is the first experience. Communication is essential for an entrepreneur's foundation and bridge to strengthen himself in business. Furthermore, the challenge is the only one that will point the entrepreneur in the right direction. In terms of time management, it is also important to be able to overcome business challenges and propel entrepreneurs forward.

Moving on to Mrs. Zalita as a franchisee, she noted that the challenge at the beginning of her start-up was learning to manage finances. She  already has artistic abilities, but he has no idea how to manage a business account. She stated that she had no business experience at the time. So she met with Mr. Terry to discuss the agreement, and she made the right choice to sign it.

Datuk Radzali added, "The challenge in this field of business is communication between the franchisor and the franchisee." From the perspective of a franchisee, the initial challenge was locating a financial institution. Franchise entrepreneurs will always feel threatened by the performance of other franchise members when attempting to establish a service franchise. There is a disparity in skill levels between them. In other ideologies, there is no courage, and feeling oneself is severely limited. Most entrepreneurs did not have an early entry level in the beginning. Many people are already skilled at managing franchises. Manpower is another issue. They must provide training, develop SOPs, and so on. To truly succeed, they require hands-on guidance. It is now difficult to scout employees in operatives. Finance is the most significant constraint in the mobile services business. As a result, the franchisor finances the franchisee. The desire to grow is the most noticeable, especially among young people and upholsterers, whose interest in venturing into the field of entrepreneurship is extremely difficult. They are more concerned about getting rich as soon as possible.

In terms of convenience, the franchisee does not need to be concerned about finances because the franchisor will assist them. With the passage of time, the advancement of technology, and the widespread use of the internet, it has become easier to enter the entry level to do franchise. In today's fast-paced and digital age, franchising is the best way to get started as an entrepreneur.

Dawn also stated that having passion is essential as a franchisor. Because there will always be times when problems arise and they may not know how to solve them. If someone lacks passion, it will be a major setback for them because as a franchisor, they have obligations and duties to franchisees as well as their own staff to carry on the business. How are they going to persuade others to sign a franchise agreement if there is no sustainability? The franchisor cannot simply create the business and put it on the shelf. Everything must be monitored , operated and updated.

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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WEBINAR FRANCAIS SIRI 6 (Susah Senang Perniagaan Francais: Perkongsian Pengalaman)

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Based on Datuk Dr Razali's explanation, he said that finance or capital is important to be a franchise entrepreneur but our interest and focus to hold the business is more important. Determination and focus that will drive our business in a more successful direction and the direction as an entrepreneur is also clearer.
Dedication and interest in one's own business will lead to self-discipline, time management and many more skills needed to be applied in the business while making the franchise business successful. He also says that as a young entrepreneur, time management is very important no matter to friends, family, community and yourself. Wanting a successful franchise business cannot expect 100% of what the franchisor provides if the effort to develop and succeed the business is not in itself.

According to Dawn Liew, founder of Old Town White Coffee who now has several franchises throughout Malaysia, when they started the business there was no more mass production of Malaysian-made coffee at that time so there was not much competition in the industry. But in the early 2000s there were various western cafes that began to enter the Malaysian-sized market such as Starbucks. At the time, she felt the competition was a bit tough and one of her ways was to expand her business. The method chosen is to start franchising the Old Town White Coffee business throughout Malaysia.

A franchisor considers opening this franchise business easy because what is needed has been provided by the franchisor without having to think of other strategies and efforts to succeed and develop the business. This mindset is wrong because it has shown that a franchisee does not have a high determination to start the franchise business and they seem to just want to make a profit by hiring some employees without knowing about their business. Franchise business not only allows entrepreneurs to only make a profit but there is a lot of knowledge and skills that can be learned in the success of the franchise business. A franchisee must have high goals and identity to succeed in the franchise business.

As an entrepreneur it is also necessary for them to look for opportunities and ways on how to overcome all the weaknesses and obstacles faced by their business. Can’t expect a franchisor if the problem comes from our own franchise business. Manpower and hands on are very important in the franchise business as it will guide every entrepreneur whether they are in the right lane to succeed in their franchise business. Finances, desires and determination are 3 important things to be a successful franchise entrepreneur and should not be for a franchisee to take lightly in the process of developing and succeeding their business franchise.

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Datuk Dr Radzali Hassan (As a Franchisor perspective)

- Most of the challenging part in franchise industry is handling the financial. But focusing on our own business objective will drive us being a successful entrepreneur. Dedicated in what we're doing.

- Communication is the main tool to interact with people around us by knowing them and blend with them too. This also to gather all the information from the informant.

- Time management is important including ourselves, financial, Family, Friends, Community and our profession's.

- Understand the business that we want is important to build skills and confidence to take all the risk.

Madam Dawn Liew(Old Town White Coffee)

- The brand started to operate in 1999 in the small town of Ipoh where the founder raised. The merchant to start the business from the idea of Nescafe 3 in 1 stick packet which now growing up as grew great coffee in mass market.

- Old Town white coffee had tried to get into global market which is China, Australia, Myanmar and etc but the only reason that they need to face with international licensing. Besides that, due to the pandemic situation will affect the whole industry to survive in competitive market

En Firdaus Kamarudin(Ex Banker) Self-Laundry

- He mentioned the great opportunity for him in business world is to franchise the business instead of continuing his previous job as a banker.

- At one point he study into laundry business in terms of the investment, capital and return of profit. So from here knowing the background of business is important for us before invest our money.

Pn Zalita (Ex Architect) Global Art Franchise

- She said franchise is one of her opportunity to survive in real world due to the rapid growth of the business itself. Besides that having a duplicate business from the main business could lead a high return.

- Knowing that business franchise gives all system, practice and training to the franchisee giving her extra confidence to open the business herself.