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FULL VIDEO INTERNSHIP 2018 at Sentosa Villa Resort Taiping

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Hi sir Velan , this is my full report of Sentosa Villa resort which is the main place that i'm working for my intern . Ad my report focus on Sentosa Villa resort. Potato Hotel is just temporary working place. Thank you in advanced.

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Full Report Internship 2018 (A14A0758).docx

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day 107 i am here :) yeayy today is my last day as internship student here .

hi sir good morning and have a nice day ahead sir .

today since this is my last day intern here, so i need to settled everything all the report and recheck all the hotel system.

and ya today our PH manager doing a small farewell party. we had break fasting together .

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day 106 i am here :) OMG ! TODAY IS MY SECOND LAST DAY I AM HERE ^^

hi sir good evening :)

today i'm working on evening shift so ya sir, will do my evening checklist as usual . after that i need to settled up a few thing about minibar stock and also housekeeping's stock.

and then, i need to do my report and keep update our sales report to my manager .

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day 105 i am here :)

hi sir good evening :)

today i'm working on evening shift . As usual i need to settled up my evening checklist and report to our manager. after that i'm continue write my report . after done my work i'm assist the front office staff to do check in and check out guest .

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day 104 i am here :)

hi sir and very good morning , have a nice day ahead sir :)

today i'm working on morning shift again . After done all my checklist , today i need to settled up a few things about my LI report and video. Also i keep update my padlet . its almost there . will ended my Internship soon .

After that i need to check all the settlement of CDM machine. Today i will meet my supervisor to settled up the recording and will update to her about my LI report and also my videos.

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day 103 i am here :)

hi and good morning sir ^^

today i'm working on morning shift . As usual  i need to settled up my morning checklist and also update sales report . and then i need to go to housekeeping department to recheck all the rooms and also all the things in housekeeping's store.

after that i need to assist front desk to do check in and check out guest .

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day 102 i am here :)

hi sir good morning :) have a nice day .

today i'm working on morning shift . as usual i need to settled up my morning checklist and update sales report .

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day 101 i am here :)

hi sir good morning . have a good dayyyy :)

today i'm working on evening shift . and ya as usual i need to settled up my evening checklist. after that i need to settled up my sales report and also SOP's things.

and ya today i need to manage a few staff to work during Hari raya soon . because of there's a few staff already applied on leave on that date.

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day 100 i am here :)

hi sir  good morning . have a nice day ^^

today i'm working on morning shift and as usual i need to settled up my morning checklist . today i need to go to new straits time company to distribute my flyers.

after that i'm continue doing my SOP's .

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day 99 i am here :)

hi sir good morning . have a nice day

today i'm working on morning shift and after update all morning checklist and also assist front desk staff to do check in and check out guest .
today i need to settled up my SOP's before my internship period ended.

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day 98 i am here :)

hi sir have a nice day ahead .

today i'm working on morning shift. as usual i need to make sure our morning checklist done . and update our report sales to our manager. :)

today i need to calculate and create a new room price because of next month there's no GST will charge in our hotel room price.

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day 97 :)

my kinda off day :)

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day 96 i am here :)

hi sir good morning . in hoping that you are good there .

today i'm working on morning shift sir . so as usual i need to update my sales report and morning checklist . after that, i'm going to housekeeping department to check either they has any problem or not.

today my manager came to our hotel , to check all the rooms and also ask me to told my staff to clear a few thing in our store and also our roof top.

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day 95 i am here :)

hi good morning sir .

today i'm working on morning shift sir . as Usual i need to assist my front desk staff to do check in and check out guest . after that i need to make sure morning checklist are done .

after that i'm continue doing my SOP's.

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day 94 i am here :)

hi sir good morning .
today i'm working on morning shift . as usual i need to update all the morning checklist and also i need to check all cash float . after that i need to update our sales report to my manager.

today i manage a new staff schedule and i need to sign all application leave from my staff.

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day 93 i am here :)

hi sir good morning .

today i'm working at Potato hotel on morning shift. and ya today i had a meeting with all my staff . as their working schedule and also update about our system . after that i just continue doing my SOP's back :)

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day 92 i am here :)

hi sir have a nice day ahead.

today im working at Sentosa Villa resort. it is because once again i need to settled up my video and also meet up my supervisor for internship. there's a few thing taht she want to discuss with me . She ask me to stay with their company after my internship period ended. and ya for sure i will agreed with that things because of i need to manage Potato Hotel .

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day 91 i am here :)

hi sir have a good day ahead :)

today i'm working on morning shift . i just need to settled up my SOP's and also keep update about our sales report. and today i need to check every floor to make sure all rooms are in a good condition .

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day 90 :)

hi sir have a good day ahead ^^

my off day :

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day 89 i am here ^^

hi sir good evening . have a nice day ahead.

today i'm working on evening shift, and ya today is our second day Ramadhan , so our hotel are not so busy. i'm just continue doing all my SOP's .

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day 88 i am here :)

hi sir good morning ^^

today i'm working on morning shift again . and ya As usual i need to update sales report to my hotel manager. and today i need to attend a small meeting with a few department and also my manager. We need to discuss a few thing a bout our hotel and also Sentosa Villa resort:)

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day 87 i am here :)

hi good morning sir :)

today i'm working on morning shift again :)

as usual i need to check all the morning checklist and make sure there's no more problem due to our guest complaint.

and then i continue do my work back .

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day 86 i am here :)

hi sir good morning :)

Today i'm working on morning shift . after done all the checklist , my staff told me a few thing happened due to our guest complaining. So as a hotel i'm always attentive and compassionate to guest requests and complaints. so after settled wih the guest , i'm just continue doing all my work back .

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day 85 i am here :)

Hi sir, have a good day ahead ^^

Today i'm working on morning shift . As usual i need to make sure all the checklist in a good condition. and today gain i need to assists my front office staff to do check in and check out guest.

I'm also assists the front office team in making reservations and answers incoming telephone calls. After that i'm assisting guests with special requests. When the front desk staff takes a break or is out for the day, i'll assist guests as the manager on duty.

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day 84 i am here :)

today i'm working on morning shift . after done all the checklist i'm assists with and oversees guest check-in and check-out of the hotel. I need to ensures that all front desk employees engage politely and attentively with incoming and departing guests. after that i need to assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties.

after that, i'm continue doing my SOP.

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day 83 i am here :)

hi sir good morning sir :)

Today i'm working on morning shift . as usual after update all the morning checklist and sales report i need to continue doing all the SOP. it quite hard but my  HR manager keep teach me how to do that. i'm quite happy because i didn't do that alone. :)

After that, i need to settle a few problem due to hotel system again . I need to change our room rate and make sure guest make a payment synchronize with our hotel system.

Then i'm continue to do my SOP back.

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day 82 i am here :)

hi good evening sir :)

Today i'm working on Evening shift. i need to check all the evening checklist and settle up my new task from my manager.

she ask me to do Standard of Procedure (SOP) for both resort and hotel. Since our Human Resources staff need to transfer to our resort, so she ask me to manage the hotel and also do all the SOP's .

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day 81 i am here ^^

hi good morning sir :)

today i'm working on morning shift again sir. As usual i need to done my checklist and also my sales report. Other than that i need to do a settlement because of our room fully booked yesterday .

Then today i need to settle up a few thing about our hotel. i need to check all the stock and all the room's availability. And also i need to order all the stock for our minibar.

Today i'm quite busy because of i need to settled CDM machine for our hotel. i need to dealing with person in charge from Ambank.

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day 80 i am here :)

hi good evening sir ^^

today i'm working on morning shift. After done all my checklist, i need to be at reception for awhile because of i need to help the other staff to do check in and check out guest.

Our room was fully booked today because of that general election :)

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day 79 i am here :)

hi sir good evening ^^

today i'm working on morning shift . as usual i need to settled up all the morning checklist and keep update about our sales report .

today , i need to contact with person incharge who are manage our hotel system to solve a few problem due to my staff wrong entry payment. according to our room rate there's a few thing that we can't manage .
After that i need to update in our social media apps about our room promotion tomorrow due to General Election 14 :)

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day 78

hi sir have a nice day.

today is my Public Relief Leave :)

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day 77

hi sir good afternoon :)

Today is my OFF day

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day 76 i am here :)

have a good day sir :)

today i'm working on relief shift . So i just recheck all the checklist and make sure there's no problem due to our hotel system and keep update the total sales to our manager.

today i need to list out a few favorite place in Taiping so that its easy to our guest to find out where they can go while in Taiping .

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day 75 i am here

hi sir good day sir :)

today i'm working on morning shift :)

as usual after done all my morning checklist , i'm going to new straits time's company again to dealing and give them our hotel pamplet to distribute.

after that i need to go to our main office to meet my manager and discuss a few thing with her .

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day 74 i am here :)

hi sir good evening :)
today i'm working on evening shift. today i need to settled all those editing that are still pending and also update the pamplet for Sentosa Villa . after that i'm attending a meeting with all the staff . we have a few discussion about our sales and also customer service.

after that i continue doing back all my work .

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day 73 i am here :)
hi sir good morning :)

today as usual after done my morning checklist i'm continue do my work such as update sales report and check availability of the room.

today i'm still continue my pamplet editing and also dealing with suppliers.

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day 72 i am here :)

hi sir good afternoon :)

its a LABOUR DAY ^^ happy belated labour day sir ^^
eventhough its a labour day but ya still need to go to work . heee .

today i'm working on Morning shift :) as usual , after settled up my morning checklist i'm continue to design a promotion poster for Labour day . after finish i need to publish that poster to all social media .

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day 71 i am here :)

hi sir good morning .

today i'm working on morning shift . once again i'm back to Sentosa Villa today because of i need to settled up a few things there. and also i need to atted meeting with our manager and also sales and marketing department for sentosa Villa .

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day 70 i am here :)

hi sir good morning, have a nice day ahead :)

today i'm working on relief shift . today i'm help out my human Resources team to give them an idea to settled up the SOP. And at the same time i'm doing my check in and check out for the guest .

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day 69 i am here :)

hi sir good morning , have a nice day ahead :)

today i'm working on morning shift :) after done all those things today , i ask my staff to recheck all the minibar stock . because i need to call all the suppliers to restock the minibar stock .

After that i'm continue update my sales report and update a few thing through out our hotel's social media about our hotel .

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day 68 i am here :)
hi sir good afternoon . Have nice day ahead .
today i'm working on morning shift sir :) as usual after done my morning checklist,   i'm continue doing my editing .

after that, i'm going to every floor of our hotel to check all the rooms that are done by housekeeping team .

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day 67 i am here :)

hi sir good afternoon.

today i'm working on evening shift. Our Sentosa Villa team ask me to design their new pamplet to combine that pamplet with Potato Hotel's pamplet.
so i'm finish my working hour with this editing session .

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Day 66 i am here :)

hi sir :) good morning .

today i'm working on evening shift. as usual i need to settled up my evening checklist and ya sir i'm going back to Sentosa Villa for half and hour to attend a meeting with all the departments.

after that i'm going back to Potato Hotel .

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day 65

hi sir , have a good day :)

today is my OFF DAY :)

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day 64 i am here :)

hi sir , have a nice day ahead :)
today as usual sir , i'm working on morning shift . after done all the checklist i need to check all rooms today .

after that i need to do my settlement for April. the most scary part to do this settlement which is , the calculation for every single folio. i tried my best to finished it before end of this month .

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day 63 i am here :)

hi sir good morning :)

Today i'm working on evening shift and as usual , i need to settled up all those things. Today our hotel so busy because of our room are fully book. so i just help our front office department to do the check in and check out in our hotel system.

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day 62 i am here :)

hi sir good morning :)

today i'm working on evening shift sir . So as usual i need to settled up my evening checklist and i was ask to rearrange the schedule of my staff due to there's a staff want to quit by the next week .

and today i'm also need to update the sales report to my manager . I've got a phone calls from Majlis Perbandaran Taiping and they ask me to send our monthly availability report . so after done my calculation and the report , i'll the report before due date .

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day 61 i am here :)

hi sir :) have a nice day ahead

today I'm working on morning shift and as usual i need to settled up all the morning checklist and make a house keeping report . i need to know all the problems from housekeeping department. after that i help them to recheck all the rooms and all the stock .

after that i'm continue doing all my work .

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day 60 i am here:)

Hi sir good evening :)

today im working on morning shift . Today i need to know about a few event update by my Sales and marketing Executive . Actually it is because , i have to keep update for both hotel and resort. So that it easy for me to update in my report soon sir. :)

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day 59 i am here :)

hi sir good morning

today as usual i'm working on morning shift . i came to work and do all the checklist . after that i'm going to housekeeping department . to check all the rooms and all the stocks in our store.

after that i'm continue do all my works.

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day 58 i am here :)

Hi sir good afternoon .

Today i'm working on evening shift today . today i need to settled up all the sales report and also do occupancy rate for january . after that i ask my staff to check either  the checklist already done or not.

today , we had a meeting with all the front office staff . my manager ask me to do that to know is there any problem happened during their working time .

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My oFF day :)

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day 56 i am here

hi sir :)

today i'm working at Potato Hotel. its quite busy here because of our room are fully book . i'm so happy but ya, we are so tired because of we need to face a lot of people with different attitude .

i need to do all the settlement today . i need to update sales report to our manager . and today , I'm helping the housekeeper to check all the rooms when guest check out.

after that, i need to list down all the thing that housekeeper needed. after that we sit together and discuss a few thing.

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day 55 i am here :)

Hi good morning Sir :)

Today i'm working on evening shift today :) today i'm very happy because my manager come to our hotel to meet up with all the staff, sitting with us to sharing the problem.

we love our manager because of she too care about us. so after that meeting we continue doing my work.

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day 54 i am here :)

hi good morning sir

today im working at Potato hotel. and ya as usual i'm keep doing my rountine here, doing all the checklist and update sales report.

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day 53 i am here :)

Hi good evening sir ,

Today i'm working on morning shift. as usual , settled up my morning shift, update sales report and check all the folio in hotel system .

Today, i'm continue doing all my flyers and also update in our social media. And also i create the new website again to our Hotel .

Today i need to faced such a fussy guest when there's a lot of complaining from them . they book our hotel through agoda but we didn't received any single email from agoda . after a few hours , problem solve when i just give them the rooms with foc extra mattress

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Day 52 i am here :)

hi morning sir :)

today as usual sir, i'm working on morning shift

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day 51 :)

MY OFF DAY ^^

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day 50 i am here :)

hi sir good afternoon :) how are you today sir ?

today i'm working on morning shift . as usual , after done my morning checklist, i need to update to my manager again about our sales report and my future planning for our hotels.

today i'm dealing a few thing with our customer about our rooms. they ask me for discount for long stay here. as Hotel supervisor  i've got a permission to give that discount to them.

after i got home, my staff calls me because of there's a few problem in hotel system that i need to check and keep update. so im going back to office to settled up the problem.

quite tired today but i enjoy to working here . :) because of i have a good staff. thank you so much team .

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day 49 i am here ;)

Hi sir , good afternoon :)

today im working on evening shift . after done my evening checklist, i've got a phone call from my manager to make a new flyers again to our hotel, and also i need to find a food suppliers for upcoming fasting month.

after that, i need to list down my next month planning to increase our sales.

i ask my supervisor housekeeping for help bcs i'm too new as a hoteliers. so i dont know what to do . but thank you so much to my housekeeping Supervisor for help me a lot .

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day 48 i am here:)

morning sir :)

today as usual , i'm doing all my morning checklist. And today i keep update about sales report to my manager and also i need to check all the rooms.

Today i'm make a preparation to celebrate my manager's birthday . She's too busy today but i call all my staff to be at hotel during her lunch hour.

after surprising her, we having a small party to her and all my staff are enjoy today. yeay i'm so happy . My birthday prank was success. Happy Birthday to My manager, Ms Joyee Lai :)

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day 47 i am here .

Morning Mr Velan :)

Today i'm working at Sentosa Villa on relief shift. it is because of again i need to attend a meeting with team Sentosa Villa.

But i need to still keep in touch with my staff at Potato Hotel because of there's a few thing that they ask me to help about hotel system. After we end our meeting , i keep in call with my staff and ask them to settled up that problem using my id. and the problem solve.

This position quite hard but i enjoy to get that experience.

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day 46 i am here :)

Good Morning sir :)

Today as usual i'm working at Potato on Relief shift. today i just come to work checking all the sales report and update in our hotel system .

As a hotel supervisor, i'm not only focusing on customer service department or sales and marketing department but i need to cover housekeeping department . so today i need to check all the rooms after my staff done their work.
There's a few problem in our rooms so i need to call the maintenance to settled up everything before we sell that rooms to our guest

I need to make sure everythings are clean before our guest enter to the room .

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day 45 i am here

Good morning sir :)

As usual i'm working on morning shift at Potato Hotel . Today i need to update our current total sales to my manager. And also today after i'm done all my morning checklist, i need to check all the stuff in our hotel. as a leader i need to make an order to make sure all those thing are completed and easy to my staff to do their work.

after that i'm keep doing my work .

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day 44

my OFF DAY :)

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day 43 i am here

Hi and good morning sir :)

Today i'm working in morning shift . ya even i just got that new position when i'm here but ya still need to covered customer services department to teach our staff to have good communication skills and learn how to a better person in customer services department :)

i'm still doing my routine here. Just like update about current hotel sales and still doing my morning checklist. it is because , i dont want to have any gap between me and my staff .

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day 42 i am here

Hi good morning Mr Valen :)
have a nice day ahead

today i'm working at Potato Hotel . before i'm going to work, i need to attend a meeting with all the hotel supervisors and also our manager.  today we discuss again about our planning to build a new landscape to our resort and hotel .

And for your information sir, my position here is Sales and Marketing department and today my manager assigned me as Hotel supervisor of Potato Hotel . She ask me to be a good leader here after seeing my performance in Potato Hotel .

i'm so glad to have that position and the trust that she given to me. i hope my manager and all the staff can give a good guidance while i am here. And ya sir, they already noticed that i'm not only an intern student but at the same time i'm also their permenant staff here.

i hope i can do my best working as hotel supervisor and also sales and marketing person. :) wish me luck sir ^^

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day 41 i am here

hi and good morning sir:)
Today my last day at Sentosa on march. hahah . will come back soon. InsyaAllah.
i'm working on evening shift. as usual i need to settled up my checklist and keep update the sales record:)

and today i'm prepared special dishes for them. after we have a mini party then we continue our work.

and today, sice it is the last day, i tried to recorded a few site of Sentosa Villa to put in my video soon .

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day 40 i am here

Hi good afternoon sir :)
how are you ?

Second last day i'm working at Sentosa before back to Potato Hotel :) today im working on relief shift because of i need to attend a meeting with hotel management.

in our meeting we discuss a few thing about our new planning to increase our profit . and also we discuss about the planning of new promotion for our cafe and hotel .

our manager also ask me to do a few things , such as i need to assist another intern student to make a new signboard for every single place in our hotel, and ask her to create the mini coupon for welcoming drink to our check in guest .

And also today, there's a site visit from team UMK . Miss Aliah come to the resort to observe both of us as a intern student at Sentosa Villa Resort Taiping.

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day 39 i am here

Hi sir Good morning , Have a nice day ahead sir :)

today, i'm still at Sentosa, doing all my things here. today im working on evening shift and as usual i i need to do my evening checklist . Check all the folio and give the sales report to our manager.

And today sir,  I'm assist  housekeeping supervisors to check all rooms. this is because the villa's management team will make some renovation of the room.
quite tired but i love to walk in the resort. :)

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day 38 i am here

hi Sir Good morning :")

today i'm working on evening shift, so that as usual i need to do my evening checklist .
today I help housekeeping supervisors to check all rooms. this is because the Sentosa villa's management team will make some renovation of the room.

after that i'm continue do my work.

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day 37

My Off Day :)

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day 36 i am here

Hollaaaaa ^^

today i'm still working at Sentosa Villa resort .

i'm working on evening shift today . so i need to do all the evening checklist here. i'm also update to my manager about our event record.

I need to make an event order and send it to team kitchen and cafe for upcoming event. so that they will keep update about the event .

and today i'm use to recorded a few video surroundings of sentosa villa. Now i realize that the resort such a beautiful place that we need to visit. hehehe

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day 35 i am here

Good Morning Sir :)

Today as usual i'm working on evening shift . after done all my check list i have a meeting with guest. who want to organize a family day here .

after that i'm continue do my work .

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day 34 i am here

good afternoon sir :)

Today as usual , im working on evening shift. after done all my evening checklist i'm continue to do my task that i've been told to do that before .

i need to list down all the favorite place in Taiping to all visitors. i'm also need to find out backpackers and budget traveller websites to keep update about our Hotel.  and also my manager ask me to choose a few photo from Sentosa Villa to keep update in our social media.

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Day 33 i am here

Good morning Sir :)

Because of this week i'm working at Sentosa Villa so i'm quite busy dealing with customer.

as usual , today i'm working on evening Shift . so im done my evening checklist and keep checking all the event. i need to do a quotation for upcoming event.

And today i'm also keep redesign another hotel's flyers. to make sure it will be done on time. :)

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Day 32 i am here

good morning sir :)

today i'm back to Sentosa Villa . I've lot of task that i need to settled up here . but suddenly a few things happens that make me lost control and cant start my task at first .

Today i'm working on morning shift alone . so i need to keep update about sales record of Sentosa Villa, keep doing my Morning checklist and also i need to keep update about upcoming event at Sentosa Villa. Today i need check all the hotel system . and the guest keep come in and out. so that i'm so busy dealing with them .

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day 31

OFF DAY :")

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day 30 i am here

yeay its been a month since i am here. today im working on evening shift . like usual sir, i need to update to manager about our sales, and keep update about evening checklist .

i need to redesign our new flyers about our hotel . but its take so much time because i need to ask someone to keep checking on my work . and i'm still continue do my work .

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day 29 i am here

Heyy Sir :) Good afternoon :)

Today i'm come to work as usual . and today i'm evening shift . So as usual i need to do my evening checklist. and then just continue my sales report to my manager

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day 28 i am here

hi Sir ^^
Good Morning :)
today i'm helping the front office staff to do check in and check out the guest. it is because yesterday our rooms are fully booked. wuhuuuuuuuuu . quite busy in front office just now.  but its okay i can managed it well . so yeay for me .

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day 27 i am here

Hi sir :")

Have a nice day sir . ^^

today i just came to work as usual . doing my all checklist and keep update about our sales to our hotel manager. And also i need to check all the booking through agoda and expedia.
And also i need to update to all staff about that booking. Today i'm quite busy answering the phone call . it is because of the school holiday will come soon so that they want to book and stay in our hotel .

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day 25 i am here

Hello sir :)

Today i'm still working at PH for awhile. because of my manager ask for it .

as usual i need to do morning checklist and today i got new task from my manager. i need to create new design of our flyers and also room price list. and still keep rebuild the website of our hotel . quite hard because i'm not one of person who really knows about multimedia well  but i tried my best.

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day 24 i am here.

Good Morning Sir :)

today i'm working on Relief shift. i just need to re check all morning checklist and just continue my work.

today i need to list down all the corporate email address to sending them a email of salesman rate promotion if staying in our hotel.

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day 23 i am here

Today as usual sir, i need to settled up my evening checklist. And also i keep going and update about our Hotel and Resort in our social media .

Today i'm working at Potato Hotel because my manager ask me to go there to settled up all the sales and marketing here.

And also i'm not done yet my sharing knowledge with the new staff. My manager ask me to keep in touch with her everything . Not as a front liner only but all those things. because a Receptionist you need to be a multitasking person .

i'm not good enough to build a relationship between staff but i do my best to make sure every staff can communicate well. Special Thanks to my manager for that opportunity

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day 22

My Off Day :)

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day 21 i am here

Good Morning Sir :)

today i'm working at evening shift. So as usual i need to do all evening checklist. i need to report to manager about total room check in and check out also day use. then i need to continue to check sales of the day and make sure everything was recorded in our system .

And then i need to find out all the travel agencies in Perak. My manager ask me to send our promotion room price to all travel agent with travel agent rate. i need to contact all the person in charge of that travel agencies. I love to do this things because i can improve my communication skills.

yeay after i'm done everything i need to continue to teach new staff about our customer services.

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day 19 i am here

today i'm working on evening shift. as usual , i need to check event record for upcoming event at our Resort. And also i need to check send report shift to our hotel manager.

After that, i'm doing all quotation for guest who are ask for it through our email. i'm dealing with a few guest to make a reservation

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day 18 i am here

Hi Sir, Good Morning . heee :) (in hoping that you read my padlet in the morning haha) Today i'm having a meeting again because of i need to be a person in charge for our Family Day. i've been told by my Hotel Supervisor to create such a good activities for team building. For your Information sir, i'm one of organizer of team building program while i'm at UMK.  So that its easy for me to manage that program soon maybe.

after we ended our meeting, i'm continue doing all my work . and starts planning all those things with my hotel supervisor Miss Sobana.

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day 17 i am here

Today is International Woman's day !! its great to hear it because of i'm doing shocking sales for our Hotel :)

i need to design the poster and post to all social media.

i'm designing the poster within 2 hours . oh My god its take too long because of i'm designing that poster and need to inform my manager first to proceed. quite hard for me to design our new logo. it is because my manager ask me to changed everything such as create a new design for our logo, pamplet and poster.

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Day 16 i am here

wuhuuu Morning sir ^^ today i'm doing my checklist as usual . For example, check hotel system, do update all the matters towards hotel manager.

and today i'm also join all the department's meeting .

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OFF DAY :)

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I've got emergency leave because of i need to go to Kuala Lumpur International School of Tourism for attending an interview for sponsorship of Tourist guide license.

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day 14 i am here

wuhuu today as usual i need to update all the hotel checklist to the  manager. i'm also need to update to the manager about sales everyday .

and today i'm going out to having a meeting with our supplier of flyers. and also newspapers company.  This is because our hotel and resort wants to distribute flyers in the newspaper. After dealing with the owner company, I went straight to the office manager for the next meeting.

and then back to hotel and continue my work :)

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Day 13 i am here

Today i need to I need to work on evening shift. Today I need to do all the front office work. for example, check hotel system, do update all the matters toward hotel manager, do all the checklist.

Today our room 60% full. total check in is 20 rooms. For the first time i need to settled up everything. It is because of my need to work with the new staff of Potato Hotel. so that i need to teach him a lot before he did by his own.

and suddenly there's a complain from guest because they ask me to changed their bed sheet and bed protector. Oh My God i dont ever know about housekeeping duties. haha But , communication skills are needed in that situation. Keep calm the guest and i'll changed it using my own knowledge about housekeeping :) hahaha  it is because our Housekeeping working time ended at 5 pm . that was why as front office u need to be a multitasking person .

everything went well :) Yeay to myself ^^

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Day  12 i am here

Today i'm back to Potato Hotel .
Because today our management held a meeting with the hotel manager.

Throughout the meeting, my hotel manager gave me a great deal of guidance to build up customer service attitude towards all staff here. I was assigned to ensure that all staff created a good working environment and worked together. This is because, my manager hotel likes the way I communicate with staff at Sentosa Villa. So I need to apply a friendly attitude to all the staff here.

a huge responsibility for me. But I believe in myself and believe that everything will work smoothly. In Shaa ALLAH :)

After completion of the meeting, I re-perform my duty to ensure all hotel and resort systems are in good condition.