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This is the first day I'm started working at this company, which called as PTS TRAVEL & TOURS SDN BHD, which situated at Butterworth, Penang. The reason I choosing this company is it is located nearby my house and the company has started its operation since year 2005, and already has 13 years of history and experience in the tourism industry. It is located at 6671, Jalan Bagan Ajam, 13000 Butterworth.
I get know with my three colleagues in first time. They teach me about some basic computer system and hopefully I can catch up with the task in the shortest time.

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Today is my second day of working. I have been taught by my colleagues to fill in some documents and be more familiar with company computer system. Looks like I still need some time to catch up the system as each company system varies from another. Other than that, I also knew some company background by asking my superior and colleagues. My superior, Miss Judy gives me clear instruction to make sure I get her meaning clearly. And I also asked her if I have something unclear or feeling blur about the work.

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Today is the third day working here. I started to answer calls from customers and give information to customers who walked into the company. I tried to provide them the most accurate information and the most suitable package for them with some help from my colleagues. Apart from that, I also helped to clean the office to make sure the cleanliness of the company.

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Today is the fourth day I have been here. I think I'm getting more and more interested in this job because I feel like I can help to solve customers' problem whenever they have. I helped customers to find the most suitable package for them. When seeing customers feel satisfied, I also feel very happy. I hope that customers will feel satisfy with my service towards them.

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Today I helped to fill in documents as usual and also learned about the company's partners and how they collaborate together to provide the best service to customers. It is very important to know their collaboration in order to getting know about the real situation in the industry. I have understood that you cannot run tourism based business with our own. You need to collaborate with the partners that can help to provide you some useful resource that your company lacking of.

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I have answered calls from customers as usual. Although sometimes may get tired because have to overcome every kinds of person, but customers will always be the priority. I have learnt from the class that attitude is the key towards success. Be positive-minded and be calm whenever what situation and always solve problem first. My superior shared her work experience with me to make me understand the reality of this industry especially service industry. Price and service provided will determine how far a business can go.

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Today I have checked the computer system and filled in the data. I found Australia trip also have demand from the customers based on the company computer system. Perhaps they love the Australia's climate and good environment along with many beautiful natural mountains and jungles. My colleagues told me many people like to visit Australia because of its good weather and multi-cultural.

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Today I have seen many customers came into the company to ask about the details of packages that they feel interested to go. I gathered some useful information and answered customers' question with the help from my colleagues. Luckily I have my colleagues to help along me. I have realized that many customers would like to go visit Japan and China. These two destination have been preference of many customers.

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Today is the second last day I working at this company. My colleagues are very kind and willing to give me all kinds of assistance. I'm very grateful and thankful can working with them. Uncle Lee is workaholic and he makes sure he done his job before going back home. Miss Teh is very friendly and nice person to get in touch with. They are very kind and helpful person indeed.

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Today is the last day I'm working at here. I managed to settle down all the task given by my superior.  A big thank you to my superior and all the colleagues along these 10 days for their patience towards me. I wish all the best to the company and wish I could back here again in the future. I love the working environment in this company as it gives a sense of relaxing and comfort to me.