# data[].attributes.body
What is the customer experience for travelling via London City Airport?

# data[].attributes.body
How do customers make contact or 'touch' the London City Airport?

# data[].attributes.body
How do customers feel about their experience at this phase of the journey.

# data[].attributes.body
What areas could be improved for London City Airport to make the customer's journey better.

# data[].attributes.body
- social media for London City Airport
- referrals and recommendations from peers and via website from advocates
- research engine online
- employer recommendation as have corporate account
- TV adverts and posters around the London City Airport.

# data[].attributes.body
- recommended the airline to colleague and friends
- using social media to showcase their experience

# data[].attributes.body
- promoting via social media and travel websites
- reviews of the london city airport being made public

# data[].attributes.body
- food and drink served on the plane
- luggage taken on to the plane
- greeted and welcomed as borading plane.

# data[].attributes.body
- airport
- telephone call
- using the website to make appointments

# data[].attributes.body
- purchase via mobile phone app
- at the airport
- over the phone
- online internet

# data[].attributes.body
- reading reviews on travel sites
- visiting airport before commuting
- revievs on other services
- revievs from friends/coleauges who have travveld via city airport.

# data[].attributes.body
- online bookings
- 3rd paty bookings
- telephone bookings

# data[].attributes.body
- convenience
- time takers
- building reference
- shops and cafes

# data[].attributes.headline
Experience - 35% as too long time to do.

# data[].attributes.subject
Experience - 35% as too long time to do.

# data[].attributes.body
Offer referrals incentives in gaining more points or discounts for referrals to customers that book.
Use social media more to get the message out about the number of flights and destinations London City Airport has.

# data[].attributes.body
- referral rewards would be good incentive for costumers to introduce their friends and popularity

# data[].attributes.body
- have an explenation and brake down of tax because its high

# data[].attributes.body
- london city airport to have staff greeting costumers and helping with enquierys

# data[].attributes.body
London city airport to introduce loyalty reward scheme for regular customers and surprise upgrade bonuses.