# data[].attributes.body
- Last day be a trainee in The Pearl Kuala Lumpur.
- Appreciate to have the chance to learn and practice in the hotel.
- Daily routine is packing the food orders from guests.
- Second time be a cameraman to assist sales team organize a Facebook Live.
- Clean the lounge before end the shift.

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-Clean the lounge and arrange well the tableware, glassware.
-Pack the food and send to front office as usual.
-Keep practice the milk steaming of the coffee.

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Salam Sejahtera, this is my link of LI video presentation. Thank You.
https://youtu.be/1oqQ7LOWxRk

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- Working in a multitasking environment will have more chances to learn new thing.
- Known the word 'tea bite' when the guests request to have and serve for them.
- Pqck the food and send to front office or sent to the guests as usual.
- Assist in the preparation of the food kiosk such as print out the menu of the food, site the price list into the signage and bring to the kiosk.
- Always keep the bar area neat and tidy.

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- Learn to do the coffee in better texture.
- Must concern in the cleanliness of the environment.
- Clean up the bar area before end the shift.
- Wrap well and check the orders are tally with the food in kitchen before send to front office to deliver.
- Have learning the communication skill to speak to the guests and collegues.

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- Pack the foods and sent to front office and ready to deliver to guests.
- Learn to open and close the bill in system.
- Prepare the exchange money when guests pay in cash.
- Learn to do the art of the coffee.
- Clean the var area before end the shift.

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Pack the foods and the drinks to front office on time.
- Always check the stock of food ingredients are sufficient or not.
- Clean the bar area before end the shift.

# data[].attributes.body
- Pack the foods and send to front office.
- When fill in the delivery cards, must ensure that the details are correct and understandable.
- Train to do the beverages.
- Train to be a cameraman for the FaceBook live.
- Always double check with the kitchen about the order is send to the chef.
- Clean the bar before end the shift.

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- Fill the delivery card and pack the food before send to front office.
- Prepare the space and food counter to have a small farewall party.
- Follow the SOP is the must such as social distancing and wear the mask.
- Send the order from in house guests to kitchen and send to the room.
- Learn to do the beverages.
- Clean the bar before end the shift.

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- Pack the order and send to frojt office as usual.
- Clean the chiller and wrap well the liquid ingredients of food, throw away the expired foods.
- Always care about the cleanliness of the environment.
- Clean the bar before end the shift.

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- The order during Father's Day is in high demand.
- Need to be more alert on the food packaging before send to the front office.
- Confirm with the front office duty manager to avoid mistake.
- Must have a good time management when the amounts of order are at the same delivery time.
- Clean the bar area before end the shift.

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- Pack the foods and send to frony office.
- Make sure there is no mistake when in the rushing time.
- Wash and wrap plates to keep the cleanliness.
- Must keep a proven of the duty to protect ourselves.

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- Request to print the delivery cards from Marcom early before finish the stock.
- Pack the foods and send to front office with confirming with the duty manager.
-  Send the things to the room when in house guests request.
- Must remind the guests about the last call of the room service before close the lounge.
- Clean the bar before close the lounge.

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- Pack the foods as usual and send to front office.
- It is responsible to memorize the details of the orders.
- Learn the technique to do a nice and tasty drinks such as art, exquisite foam.
Clean the bar befrlore end the shift.

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- Pack the order in the estimated pick up time to front office.
- Setup for the Facebook live to promote the new product will be launch.
- Clean the bar before end the shift.
- Learn to protect ourselves by keep the prove of the task.

# data[].attributes.body
- As usual, pack the foods and send to front office.
- Prepare the things that need to setup for tomorrow live event by management of hotel.
- Need more alert about the amount of the orders to avoid mistake and care about the image of the hotel.

# data[].attributes.body
-Fill the delivery cards and wrap the foods before send to the front office.
- Check the foods are match with the order to avoid any complaints.
- Practice to do the beverages to make it more presentable.

# data[].attributes.body
- Write the delivery cards before pack the foods to make sure do not miss out.
- After pack it and send to front office and announce to the duty manager.
- Clean the bar area before close the lounge.
- Must be learn to be independently to work more efficiency.
- Provide the note for kictchen to have a clear view about the order in order to reduce mistake.

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- Pack the food abd send to front office as usual.
- Each order must have the delivery card with customers' details and the foods are complete.
- Learn the technique to do a better and delicious beverages.
- Clean the bar before close the lounge.

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- Pack the food and send to front office and tell the duty manager that the food is done.
- Learn to do the beverages like latte.
- More patient when steam the milk and the foam of the milk must silky.
- Clean the bar before end the shift.

# data[].attributes.body
- Pack the food and send to front office.
- Assist the kicthen staff to prepare the photoshoot session fot the upcoming promotion.
- Trained the way to do the beverages like coffee, latte, cappucino.
-Learn the open bill and close bill of the day.

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- Pack the Raya set and send to the front office.
- Write the delivery card earlier to make sure the details of the customers are correct.
- Must remember the order and clear the arrangement of the order to make sure do not missed out.

# data[].attributes.body
- Do the food packaging and send to the front office on time.
- Learn to do the beverages like latte, cappucino, iced Americano etc.
- Clean up the lounge before going back.

# data[].attributes.body
- Pack the Raya set and send to the front office.
- Must have a clear view about the menu to make sure the packed food is correct with the order.
- Keep in touch with the message from the management to always be updated.
- Clean up the bar before going back.

# data[].attributes.body
- Learn to absorb new things faster.
- Pack the new delivery set and make sure all the compartment filled with the chosen food by guests.
- Send to front office on time to delivery.
- Clean up the bar area before going back.

# data[].attributes.body
- Pack the delivery set and send to the front office.
- Prepare the new delivery set and run it tomorrow.
- Print and laminate the menus and send the copy to kitchen.
- Clean up the bar area before close the lounge.

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- Tidy up the cabinet to make it more presentable and easier to take out the things that need.
- Throw out the expired food and beverages.
- Learn to do the different beverages such as coffee, latte etc.

# data[].attributes.body
- Pack the Raya set and send to front office.
- Received the call for In Room Dining and send the food to the room.
- Clean up the lounge before close the restaurant.

# data[].attributes.body
- Clean and tidy up the lounge.
- Pack the orders and send to front office.
- Train to do the healthy drinks as the new launch food packages.
- Clean up the bar before end the shift.

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- Pack the Raya set and send to front office for delivery.
- Make sure the pick up time is punctual.
- Check the foods are tally with the menu.

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- Clear three store rooms to make sure all the things are in each department.
- Swipe all the rubbish.
- Arrange the right place to make it more neatly.

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- Last day of the kiosk.
- Cover the kiosk with a staff.
- The kiosk is in the buffet style.
- Pack the food when the customers choose and give them the price.
- Record the amount of food sell and count the sales.
- Open a receipt to record into system.
- Do the sales report to the management.

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- Send the pack food to front office.
- Take turn to cover the kiosk when banquet colleagues have another duty.
- Record the sales of the day and count the amount exactly.

# data[].attributes.body
- Send the packed food to front office and confirmed with the duty officer to avoid mistake.
- Take turn the kiosk when banquet staff have duty to do.
- Count the quantity and the sales are tally.

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- Wipe the chiller and alcohol trolley.
- Take care the kiosk for awhile when the staff have another duty.
- Do the floor check and collect the used utensils after the Meal from the room guests.

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- Pack the Raya take away set to the guests and send to the front office
- Make sure the foods are complete to avoid mistake.
- Replace the colleagues to take turn the kiosk when they break.
- Clear the bar in the lounge before close.

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- Last day to take turn the kiosk.
- Pack the foods and send to the kiosk.
- Setup the kiosk like on the deco light, set the SOP requirement which are hand sanitizer, gloves and QR code, plastic bag, cultleries and syiling.
- Introduce the foods to customers when they ask what is the option in the bento.
- Record the sales and do the report.
- Count the amount of money to make sure match with the report.

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- Third day to take turn the kiosk to sell Mixed rice, mee mamak and dessert.
- Open the bento if customers need to take a look the food appearance.
- Provide plastic bag and cultleries if needed.
- Record the opening quantity and sales and calculate the amount of the money.

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- Second day to take turn the kiosk.
- Answer the guests what is the food and the price.
- Mark down the sales to avoid confuse.
- Refill the food when the food almost sold out.

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- First day to take turn the kiosk which sell the food at the shopping mall under the hotel when MCO start.
- Take the amount of food to the trolley and set at the kiosk.
- Setup the food stand, sticker of the consumable time, paper to write down the amount sold.
- Close the kiosk and send back the trolley to the right place.
- Update the sales to the management.

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- Fill the delivery form of the guests who order the Ramadhan take away set.
- Make sure all the details such as name, contact number, address, type of delivery and the set order are correct.
- Wrap the container of the food to make sure the food is safe and send to front office.
- Double check with the front office colleague to confirm the order is done.
- Collect the utensils after the room service order and send to steward to wash.

# data[].attributes.body
- Write the delivery shit for take away set to make sure the details of the guests are correct.
- Pack the take away set and send to front office on time and the foods are correct.
- Wipe the tables to keep the cleanliness.

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- Packing the colories pack for the take away food.
- Pack the take away Ramadhan set and send to the front office on time and safely.
- Set up for the meeting among upper management and owner.
- Send the order to the room, follow the SOP such as wearing mask, hand gloves and face shield.

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- Learn to serve the guests with menu.
- Recognise the availability of food in the menu before take the order.
- Do the early prepare such as take more colories and plastic before the take away order start to avoid rushing.
- Take the take away order and make sure the quantity do not missed out and send to front office safely.
- Learn to make different beverages such as hot coffee, latte, mocha and others.

# data[].attributes.body
- Pack the cultleries for the last day of Ramadhan take away foods in the large amount of orders.
- Wrap the Ramadhan pack food and send to front office on time to keep the procedure of the delivery smoothly.
- Clean up the bar before close the lounge.

# data[].attributes.body
- Switch to the new department which is executive lounge.
- Face the new environment.
- Supervisor showed me the environment and teach me the way to work in lounge.
- Pick up the Ramadhan take away dishes to front office.
- Make sure all the dishes are complete to avoid double work.
- Learn the name of the wine glasses to serve guests more hands on.

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- Clear the previous reservation name list and staple for the new day then paste on the stand.
- Prepare the food stand for various foods.
- Wipe all the utensils needed to set the buffet.
- Provide gloves and remind the guests to wear mask properly when taking the food.

# data[].attributes.body
- Prepare more utensils when fullhouse.
- Pack the take away utensils and beverage sachets.
- Pin the reservation card and make sure do not have any mistake.
- Put the food stand for the buffet.
- Provide gloves and remind to wear face mask.

# data[].attributes.body
- Wipe the utensils for the Ramadhan buffet.
- Prepare extra utensils for more guests.
- Pin the reservation card for the guests to make sure the tables are reserve.
- Put the food stand for the buffet.
- Provide glove and remind the guests to wear mask properly to follow SOP.

# data[].attributes.body
- Pack around 250 plastic utensils pack for breakfast and take away food.
- Wipe all the colories to setup the Ramadhan buffet.
- Provide gloves and remind to wear mask properly.
- Learn the way to handle the duty such as more affordable to serve guests.

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- Wipe the utensils before the table setting.
- Set the table setting for VIP.
- Iron the tablecloth to make sure the presentable of the event.
- Arrange the food stand for guests.
- Provide gloves and remind the guests to wear mask properly and always fulfil their needs and wants.

# data[].attributes.body
- Wipe the utensils to ensure the cleanliness before set the table setting.
- Put the sanitizer on the place to follow the SOP.
- Positisioned at the entrance of the Ramadhan buffet to provide glove and remind guests to wear mask properly.

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- Stand by for the registration and track the temperature for the event participants.
- Set up for the lunch buffet.
- Pick up lunch packed food and sent to the event room.
- Setup for the Ramadhan buffet as usual.
- Provide gloves to the guests to take food and remind to wear mask.
- Keep up to date with the situation of the buffet area to make sure could answer the guests when they are asking.

# data[].attributes.body
- Continue to set up the breakout room.
- Setup for the Ramadhan buffet.
- Always ready for the fullhouse guests, control over the guests to follow SOP and remind to be careful during this pandemic.
- Cooperate with staff to do duty efficiency.

# data[].attributes.body
- Set up for the Ramadhan buffet for more reservation guests such as add more tables, utensils etc.
- Set up for the breakout room.
- More comfortable with the environment such as more confident to d with guests.

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- Pack the take away utensils packaging.
- Setup ballroom for Ramadhan buffet as usual.
- Stand by for the SOP position which are provide gloves and remind to wear mask properly.

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- Pack the utensils into a small packing for take away food.
- Clean the office and store room to make it more tidy and find stuff easily.
- Set up for the Ramadhan buffet such as clean tables, set the food stand etc.
- I have learned the way to scan the environment to avoid miss out any problem.

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- Stand by at outside of the function room to keep serve the guests on the spot.
- Clear the eaten lunch and the function room, reset the mineral water.
- Pick up coffee break from kitchen and send it to the function room.
- Always alert on the sufficient of the beverages, utensils.
- Serve the guests a glove and sanitizer before take food during Ramadhan buffet.
- Make sure the guests follow the SOP and guide them to the proper way.

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- Pick up lunch and coffee break for the function room.
- Keep improve for the observation and reaction to the current situation such as control over the customer stream.
- Catch up for the refillment of the food and ask chef to refill.

# data[].attributes.body
- Pick up lunch and coffee break for the function room.
- Setup the ballroom for Ramadhan buffet such as put the tray anf tray mat, prepare baby chairs, food stands, utensils etc.
- Provide the guests gloves and sanitizer before take the food.
- Always remind guests to wear mask and gloves properly.

# data[].attributes.body
- Set up the coffee break station for the next day event.
- Put the food stand and utensils on the food station.
- Need to remember the place of the food and put the utensils properly to avoid double work.
- Keep improve to control the stream of the people when they take food to follow the SOP.
- Observe the environment to react faster and proper.

# data[].attributes.body
- Setup for the function room.
- Do the table setting for Ramadhan buffet.
- Set the stand for gloves, sanitizer to follow the SOP in the current environment.
- Wipe the food stand and set to the proper place for the convenient of the guests.
Provide gloves and remind the guests to wear the face mask properly.

# data[].attributes.body
- Prepare the food stands for the Ramadhan buffet.
- Today's duty during Ramadhan buffet is at the registration, while the guests are going to take food, I need to control the number of guests in a session and provide glove and remind to wear mask for them to follow the SOP.
- A new experience to learn the most welcoming Hospitality service to the guests.

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- Stand by for the event registration.
- Pack the utensils packages for take away meals.
- Do the new hot tea and coffee for the guests.
- Set the tablecloth and table setting for Ramadhan buffet tomorrow.

# data[].attributes.body
- Stand by for the event registration.
- Make sure all the participants fill the declaration form and track the temperature.
- Setup for the Ramadhan buffet.
- Coordinate with colleagues to complete the duty efficiency.
- Always Observe the process of the task to avoid mistake when do it alone.
- Be stable in emotion to prevent mistake in working hours and other time.

# data[].attributes.body
- Stand by outside of the meeting room to give the on the spot service to the guests.
- Top up the sugar, creamer, paper cup, fork and spoon.
- Pick up the lunch and coffee break to the guests.
- Have a chance to handle it by myself although remind by supervisor and staff to always on time and do it efficiently.

# data[].attributes.body
- Supervisor gave me a opportunity to handle the lunch package and coffee break package.
- Pack the lunch and coffee break from kitchen and send to the event hall.
- Make sure send it on time and the amount is correct, concern about the vegetarian food.
- Have a habit about the self cleanliness such as always wash hand after throw garbage and pack the food.

# data[].attributes.body
- More patient to do any duty such as iron for 100 table cloths.
- Be active to serve the guests in a dining time.
- Always ready to do the on going task and do not wait for manager to ask to do the following duty.

# data[].attributes.body
- Setup the ballroom for the buffet style lunch.
- Serve in the ballroom to refill the drinks, clean up the plate etc.
- Setup for tomorrow event.
- Learned the way to welcome the guests and the proper etiquette.

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- Swipe the utensils to setup the event hall.
- Ready for the event registration.
- Learned that I must set a target during this short term internship such as set a duration to handle a full event setup.

# data[].attributes.body
- Swipe all the utensils before setup for the up coming event to ensure the cleanliness.
- Stand by at the outside of the room to ready to serve the guests.
- Follow the instruction of the manager to keep the progress of working.

# data[].attributes.body
- Send the breakfast to the function room.
- Ready for the event registration such as scan Mysejahtera, give the declaration form and track the temperature of the guests.
- Set up the ballroom for tomorrow event such as table clothing, napkin setting.
- Setup the buffet setting for tonight event.
- I finished the buffet setup independently with no mistake.

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- Prepare for the buffet lunch setup.
- Stand by at the outside of the room to serve guests if they have any problem.
- Clean up the trash after the buffet lunch.
- Setup for the sunday event.
- Able to do the duty more independently compare with before.
- For example, clean the trash and take the trolley to the kitchen to wash, do not wait for the colleague to ask.

# data[].attributes.body
- Today go back to banquet department.
- Colleague guide me to pack the breakfast and the way to the room service.
- Today is no event but need to setup for the next event.
- Classroom setup for 2 rooms and a annual dinner setup for ballroom.
- More familiar in this department to handle up the wide job scope.

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- Today is the last day in security department.
- Finally familiar with the position and overcome the problem of point out the correct direction to customers.
- Help the customers to fix different problem such as the problem of Mysejahtera if they do not understand the functioning.
- Show the direction to the first time walk in customers such as Grab, Lazada courier man.

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- Fourth day in security department.
- Familiar with the layout of the shopping mall.
- Do help customers to get the correct way when confuse the location of the layout.
- I miss the chance to join the preparation of the Ramadhan preview event on 31 March since I joined the security department for 5 days.
- Luckily, I have learned a lot from this department such as improvement of recognise the face of customers, increase the skill of direction.

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- Third day in security department.
- More familiar with the shopping mall to give a guidance to customers.
- Self dicipline to on duty such as avoid plating phone.
- Wait for the staff to continue the shift before break and end shift.

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- Continue the second day in security department.
- Switch to other entry because of the staff is afternoon shift.
- Observed the stream of people and help them if they are not understand about the location of the outlet.
- Due to the renovation of the mall, some of the shops are closed and need to know early before the customers ask.

# data[].attributes.body
- Joined the security department for 5 days in the mall under the hotel company.
- Scan Mysejahtera and temperature to make sure they are following SOP during this pandemic.
- It is a new experience ro face different types of people rather than just facing guests in the hotel.

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- Clear the room after function
- Train the physical strength to carry more stuff
- Must focus on the situation to prevent mistake such as drop off the things to the not functioning room.
- Always be stand by to serve the guests and refill the utensils such as fork, paper cup and others.

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- Ask manager or senior staff to do more duty better than just stand at the foyer.
- Must be full of energy during the days to prevent mistake and perform well.
- Have a better coordination with colleagues.
- Be talkative with the guests who desire to talk and ask with you.

# data[].attributes.body
- Packed the coffee break with colleagues and sent to the room.
- Stand by at the outside of the meeting room.
- Clear the meeting room such as empty bottles and reset the setup, refill the mentos for the guests.
- Learn to communicate with staff and managers to avoid miscommunucation.

# data[].attributes.body
- Manager had manage me to the biggest ballroom to learn more things in Banquet Department.
- I packed the coffee break, wipe the utensils, glasses and others before bring to ballroom to do the buffet setting.
- Set the classroom setup with few staffs to fastened the progress.
- Iron the table cloth to more presentable.
- More familiar with the banquet and kitchen department.
- Have a good tacit with colleagues without explain a lof of details to finish the task.

# data[].attributes.body
- More familiar with the environment.
- Able to setup and clear the room independently.
- Must be patient listen to guests, colleagues and manager because every conversation is a lesson to learn.
- I started morning shift, the setup for today set by yesterday with colleagues, after the event, clear the baggages and rearrange the tables and chairs for the next event.

# data[].attributes.body
- More calm when face the guests and touch up more about the communication skills.
- Setup a room for the next day event with the arrangement request by the guests such as U shape.
- Have an opportunity to do a room setup whenever still not perfect.
- A strong stamina is a must to work in BQT department.
- Try to talk smoothly and not nervous to the guests and colleagues.
- Always be energetic to learn new thing and improve the the thing that I have learned.

# data[].attributes.body
- Service to the guests with greeting, lend a hand to open the door.
- Keep learn to work independently by find the exactly place of documents, cutleries rather than always ask colleagues with the same questions.
- Try to be more concentrate in a workplace to avoid waste time for chatting.
- Practice the table setting hands on to memorize it without any guidance.
-Remember to bring the trolley to carry out all the needed things to save time.

# data[].attributes.body
- I participated in packing session and more familiar with the packing process.
- Learn to be more initiative to serve the guests.
- Keep in mind that what I could help the guests rather than walking and standing like a security guard.
- Keep the hygiene of the banquet environment such as the floor, the food counter, rubbish bin.
- Must stand properly and do not lean against the wall as the basic attitude of a hotelier.
- Observe and think the way of colleague talk with guests, service the guests, not to do double work.
- Always communicate with colleagues to know the work duty as a team to avoid misunderstanding.
- Learn to be a teammate but not a dependent worker.

# data[].attributes.body
- I joined the food packing session.
- I observe and concern the way of packing, the environment in order to be more familiar with the packing session.
- It is the session to pack up the breakfast, tea time for the guests.
- I wear the gloves, hair net and apron to keep the hygiene of the foods.
-Always ask before do the duty to make sure do not waste time.
- Refill the cutleries and tableware such as fork, cup, wax, tissue when almost finish.
- Concern about the time when guests are ready to have meals to open up the food wrapping.
- I have experienced the event receptionist.
- It is to ensure the guests are following the Standard Operating Preocedure (SOP) during this pandemic and guide them to the proper direction of the hall.
- Be active and always welcoming the guests with smile and polite whenever I am wearing a mask.

# data[].attributes.body
- Firstly, I joined the banquet department (BQT).
- I have to observed the environment to carry on the task quickly.
- In BQT department, there are a lot of details such as table setup, different kinds of the cutleries, tableware to serve the food and beverages.
- There are breakfast, tea time, lunch and need to arrange well for the guests in different hall.
- My duty during the first day is stay at the level of BQT department to service the guests.
- I try to remember the name of the hall, where the thins in the exactly place to make sure my efficiency in work place is high.
- My biggest challenge is I could not remember the appearance and the name of the guests but I try to technically remember it by colour of the shirt, height.
- I have learned that I must be an active to welcoming the guests as a hotelier.