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INTERNSHIP PRESENTATION VIDEO (SITI NUR BALQIS BINTI CHE AZMAN H18A0589)

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INTERNSHIP PRESENTATION VIDEO (SITI NUR BALQIS BINTI CHE AZMAN H18A0589)

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- My last day internship at Bahtera Kembara Holidays.
- Celebrated farewell at Nasken Coffee Pasir Mas.

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- Make itinerary for new packages, 3 Days 2 Night Phuket trip.
- Key in new agent details on system.
- Informed team agents to remind customer make fullpayment for coming Singapore trip on 29-30 July.

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- Posting on Facebook and Instagram.
- Manage Chatfuel dashboard to delete conversation.
- Calculate Facebook Ads costing.

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Coaching by founder Blue Star Travel & Tours (Encik Afiq's friend)
He taught about :
- How to create Facebook Ads
- Respon to customer techniques
- How to create attractive posting

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- Create new poster for Turkey Winter package.
- Manage Facebook ads.
- Update on Instagram about new agent recruitment.

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Off day.

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- Prepared for the Zoom meeting materials.
- Reminded all team agents about our online meeting will start at 3pm.
- Zoom meeting with Encik Afiq and team agents Bahtera Kembara Holidays about Singapore Day Trip details.

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- Reminded team agents about our zoom meeting tomorrow.
- Helped Mrs. Anisha creating Krabi package and calculate the package costing.

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- Prepared slide and video for up coming zoom meeting with team agents.
- Posting on Instagram story about new agent recruitment.

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- Helped staff make reservation and ticket flight as well as travel insurance for clients.
- Updated posting on Facebook and Instagram.
- Request contract agent rate from Redang Pelangi Resort, Redang Island.

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- Helped in making quotation for GIAT MARA Kuala Lumpur request for Redang Island trip 50pax.
- Guided new agents on how to key in customer details in the system.
- Sharing content on Facebook.

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Off day.

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- Create new poster for Cameron Highland Day Trip promo.
- Updated on Facebook and Instagram about the promotion.
- Replied customer's and agent's WhatsApp.

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Off day, still fever.

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Off day due to fever.

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- Create a copywriting to share with team agents.
- Post on Instagram and Facebook story about new agent recruitment.
- Key in new agent details.
- Replied whatsApp and Facebook mesengger.

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- Created new package which is Singapore Day Trip from JB Sentral.
- Make poster and post on Facebook and Instagram.
- Informed and explain team agents about our new Singapore trip.

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Off day.

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- Make a quotation with the help of admin for client who want to know the price of the package about their company private trip to Pulau Tioman.
- Helped in check in the flight for our customers trip to Semporna Mabul next two days.

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- Making travel insurance for our client to Hatyai trip on July.
- Helped in making for our clients 45pax flight reservation to Bangkok on AirAsia website for business purpose.

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- List out all customer's name for Singapore Daytrip 24-25 June with Ms. Fazera

- Arranged bus seat for the trip.

- Remind customers that does not have make fullpayment for Singapore Day Trip to make payment as soon as possible.

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- Helped in making reservation for agent's customers through Air Asia website.
- Updated posting on Facebook and Instagram pages.
- Reset system password for old agents that forgot password to login system booking.

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- Reminded all the customers and team agents customer to make fullpayment for Singapore trip June.
- Reminded our clients about their trip on tomorrow.
- Updated content on Facebook and Instagram.

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Off day.

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- Helped in making quotation for clients to Semporna Mabul 5 days 4 night, 11pax.
- Helped Ms. Fazera in making hotel reservation as per clients requested at Perhentian Island.

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- Key in new agent details in the system.
- Taught new agent on how to start promoting.
- Calculated the Facebook Ads costing.

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- Requested agent contract rate from Century Pine Resort, Cameron Highland.
- Helped in making quotation from client requested for Cameron Highland 3D2N for 50pax.

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Public Holiday.

It's His Majesty the Yang di-Pertuan gong's official birthday celebration ! Daulat Tuanku !

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- Helped in making booking for our client with their requested hotel.
- Add on luggage for customers trip to Kundasang via Air Asia website.
- Check in flight for customers on Mas Airline website.

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Off day.

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- Helped Ms. Fazera checked 30 pax client's details to make flight ticket reservation for KK-Kundasang trip.
- Sent the itinerary flight for them.

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- Encik Afiq asked to calculate the costing for special Hatyai Trip for team agent BKH only.
- Encik Afiq approved with the package price.
- Informed team agents about the special trip that valid for them.

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- Cleaning office in the morning before start working.
- Helped in making invoice.
- Share content on Facebook and Instagram.
- Calculated nagents recruitment fees profit.

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Off day, back to Kelantan from the trip.

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Joined Singapore Day Trip sponsored by Bahtera Kembara Holidays, it was fun and exciting ! 😄

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Off day.

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- Printed out Singapore Day Trip customers list.
- Reminded all customers to make fullpayment trip on June.
- Recall customer to alert with their pickup point for tomorrow Singapore Day Trip.

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- Went to immigration UTC KBMALL with officemate to make a passport.
- Calculated  Facebook ads costing.
- Replied whatsApp and Facebook mesengger.

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- Arranged bus seat for Singapore Day Trip on 27-28 May.
- Reminded customers about preparation for the trip.
- Key in new agents details in system.
- Helped in making a quotation for a company private trip to Redang Island

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- Updated customers details Singapore Day Trip.
- Listed out  Singapore Day Trip customers name.
- Created group WhatsApp for all Singapore trip customers.

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- Requested contract rate from Century Pine Resort Cameron Highlands.
- Updated Facebook and Instagram posting.
- Replied whatsApp and mesengger.

- Posting on Instagram story.

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Off day.

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- Encik Afiq taught about the best recruitment strategies for new agent recruitement.
- Updated posting on Facebook and Instagram.

- Remind agents to follow up with customers to make fullpayment for Singapore Day Trip on 27-28 May.

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- Key in new agents data in system.
- Calculated costing for Facebook ads.
- Helped in add on luggage for clients on Air Asia website.

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Picture with some Bahtera Kembara Holidays ex staff. 

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Hari Raya Celebration at office 😁

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- Updated posting on Facebook and Instagram for new agent recruitment.
- Respond agent's whatsApp group.
- Updated posting on Facebook.

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- Replied agent's whatsApp
- Checked Facebook mesengger for new agent recruitment.
- Make quotation for a company private trip to Cameron Highlands.

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Offday.

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- Requested contract rate from hotel at Langkawi & Terengganu.
- Helped Admin Reservation in making flight booking and hotel booking
- Managed Facebook ads.

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- Helped client to add on baggage via Air Asia website.
- Replied agent's whatsapp group.
- Recruited new agents.

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- Updated packages details due to resort price increased.
- Make a quotation for client on private trip to Singapore.
- Updated advertising on Facebook and Instagram.

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- Managed and monitor Facebook Ads.
- Recruited new agents by posting on Instagram story.
- Replied whatsapp and Facebook messenger.
- Live on Instagram for Q&A session.

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- Calculated Facebook ads costing.
- Replied whatsapp.
- Update advertising on Facebook.
- Check in flight for customers to KK-Kundasang tomorrow.

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Hari Raya Puasa, off day (one week).

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- Helped in making reservation for agent's customers through Air Asia website.

- Managed Facebook ads.

- Guided new agent on how to key in booking in the system.

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- Update advertise the package on Facebook
- Replied agent group whatsapp.
- Live on Bahtera Kembara Holidays Facebook and Instagram page to promote Semporna Mabul package.

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- Replied whatsapp and Facebook messenger.
- Managed Facebook ads.
- Advertising through instagram about new agent reqruitment.

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- Make a reminder to all Singapore Day Trip 27-28May customers to make a full payment.
- Key in new agents data in system.
- Updated to team agents how many seat left for our dated packages trip.

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- Correcting the costing for Semporna Mabul travel packages.
- Manage Facebook ads.
- Learned on to make travel insurance for clients.

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Offday.

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- Updated posting on Facebook and Instagram pages
- Sent hotel contrate rate feedback by email.
- Recruiting new agent.
- Check in flight on AirAsia website for our Indian customers trip to Mabul Island tomorrow.

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- Called AirAsia to change customer flight schedule.

- Learn on how to calculate the costing for package.
- Checked flight ticket price and make a quotation with help of staff as per client requested for a company trip from Kota Bharu to Kuala Lumpur.

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Offday, Nuzul Al-Quran ✨

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- Learned on processing booking client flight, accommodation and transportation at the destination they travel.
- Updated posting on Facebook and Instagram page.

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- Live on Facebook and Instagram promoting trip package.
- Prepared a promotion video.
- Updated new posting on Facebook and Instagram.

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Offday.

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- Learned  on how to quote the packages as per client requests with the helped of Mrs. Anisha.
- Encik Afiq taught on how and when customer's deposit and fullpayment must be settled.
- Encik Afiq showed and teach me on how to contact suppliers.

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- Learned on how to promote and communicate with customers.
- Updated packages poster on social media.
- Changed and upgrade team agents commision rate for each trip.

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- Checked new agents payment transactions.
- Learned how to print invoice from system.
- Updated posting on Facebook and Instagram.

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- Calculate Facebook page ads costing.
- Key in new data agent in system.
- Replied agent's whatsApp.
- Checked Facebook page mesengger and replied.

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- Cleaning office in the morning.
-Filtered not active agents and remove from group whatsapp.
- Replied agent's whatsapp about packages inquiries.
- Updated to team agents how many seat left for each our dated trip.

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Offday.

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- Try to make a call to a resort in Redang Island to double confirm the room availability.
-Calculated new agent registeration fees profit.
- Majlis Berbuka Puasa with Bahtera Kembara Staff and other practical students.

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- Learned on how to manage Facebook ads.
- Learned on how to calculate Facebook ads costing to prevent losses occured.
- Encik Afiq taught on how to delete chat easily on Chatfuel Dashboard.

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- Morning briefing by Encik Afiq about company's management.
- Key in new agent data in system.
- Replied agents whatsApp.
- Replied comments on Facebook and Instagram page.

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- Checked Facebook page messenger.
- Replied agent's whatsApp and Facebook page comments from followers.
- Created copywriting for agents
- Checked new agents fees payment transaction.

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- Learned on how to record the number of customers would be traveling on a specific date in the system.
- Helped Mrs.Anisha creating packages.
- Created a KK-Kundasang poster.

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Off day.

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- Updated posting on Facebook page and Instagram.
- Replied team agent's WhatsApp.
- Key in new agent details in the system.

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- Replied agent's WhatsApp.
- Key in new registered agent details in system.
- Managed Facebook, replied customers comment and chat.

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- Key in agents data in system.
- Replied comments on Facebook and Instagram.
- Spread travel packages poster to all team agent's group WhatsApp.

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- Replied agents WhatsApp.
- Check new agents recruitement payment fees.
- Guide new agents on how to start promoting on social media and how to explore details packages on our telegram.

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- Listed out company on going packages.
- Updated advertising poster for team agents.
- Check WhatsApp and reply the team agents question.
- Learned on how to key in new recruited agents details in the system.

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Off day.

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- Prepared quotation for customer booking
- Make quotation for a company that requested for Langkawi Island trip with the help of Ms Fazera.
- Reply Whatsapp from team agents.

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- Received an email from Coral Redang Island resort on the contract rate and prepared package for agent's customer to Redang Island.
- Encik Afiq explained on how the company was operated and how to make a booking process after customer closing sales.
- Learned on how to make quotation to deal with customer.

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- Today, not to much work to do in office. After lunch, Encik Afiq taught on how to plan and calculate trip date costing.
- Learned on how to create package that was taught by Encik Afiq.
- Learned on creating package trip poster using canva.

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- Started replied to agent on whatsapp asking about the travel packages.
- Learned on how to manage travel packages step by step.
- Explored AirAsia website and booked flight tickets for customers.

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Today is the first day of my internship in Bahtera Kembara Holidays.

First, started with an introductory session between staff in the company.

I was briefied about the company and was introduced to the staff of the company by the director of Bahtera Kembara Holidays, Encik Mohd Afiq Iqbal bin Mohd Nazri.

After that, I was given a table to adapt with surrounding. Encik Afiq bring me for a short tour around office.

After lunch, Encik Afiq taught me on how to calculate the costing for travel package. Also, he taught me on how to lead team agents.