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"-to see things from another's point of view before sharing your own- a whole new world of understanding will be opened up to you."

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Genuine Listening:
Second, Stand in their shoes.
(Page 172, P4).

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Listen, or thy tongue will make thee deaf

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"First listen with your eyes, heart, and ears." (pg. 171 P1)

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number one fear was "speaking in public" people would rather actually die than speak in public.
(pg. 178 P2)

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Seek First to Understand Then to Be Understood