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Receptionist:'Good morning. How can I help you?'

Customer:'Good morning. I have a reservation in the name of Smith.'

Receptionist:'Let me look on the system. Yes, Smith. A single room for 2 nights, bed and breakfast?'

Customer:'That's correct.'

Receptionist:'Could I see some ID, please? A passport or an identity card are both fine.'

Customer:'Here you go.'

Receptionist:'Perfect. Could you please fill out this form with your details. Your name and address etc...'

2 minutes later

Receptionist:'That looks fine. Could you please sign at the bottom of the form. Your signature. Perfect. Your room includes breakfast in the morning. Breakfast is served between 7.30am and 10am in the restaurant in front of the reception. On the last morning of your stay you have to check out before 11am.'

Customer:'I have an important meeting tomorrow morning. So, could I have a wake up call tomorrow at 6am?'

Receptionist:'Certainly.'

Customer:'Does the room have Wi-Fi?'

Receptionist:'Yes, all the rooms have Wi-Fi, cable televisions and air conditioning. I'm afraid that your room isn't ready yet, sir. It should be ready for midday. If you like, you can wait in the hotel lounge and I will call you when It's ready.'

Customer:'That's ok. I have to meet somebody now. Could I leave my bags here?'

Receptionist:'No problem, sir. Leave them with me and I'll look after them for you until you return.'

Customer:'Thank you.'

Situation 2

Receptionist:'Good evening. How can I help you?'

Customer:'Good evening. Do you have any rooms available for tonight?'

Receptionist:'Do you have a reservation?'

Customer:'No, we don't.'

Receptionist:'A double or single room?'

Customer:'A double room for one night.'

Receptionist:'Let me just check our system. I am afraid that we are fully booked tonight, madam. There are no rooms available, sorry.'

Customer:'Ok, could you recommend another hotel?'

Receptionist:'You could try the Bristol Hotel.'

Customer:'Would you mind calling them to see if they have any vacancies?'

Receptionist:'No problem.'

3 minutes later

Receptionist:'Yes, they have some rooms available.'

Customer:'Excellent. Where is the hotel?'

Receptionist:'It's in centre near the castle.'

Customer:'Could you show us on a map, please?'

Receptionist:'Certainly. We are here and the Bristol Hotel is here. It's about 5 minutes by car.'

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Now we will see a conversation between a hotel embellishment and a client:

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This exercise can be used by both customers/guests in a hotel and the staff/workers of a hotel.

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When staying in a hotel, you will have to speak to the people who work at the reception when you first arrive (check in). And as English is spoken in most hotels in the world, it is important to know and understand phrases that will be used in these situations.