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# data[].attributes.body
greet the guest with a smile
assist them in check ins
speak softly
feel them comfortable
you have to be approachable
say thank you after the transactions

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yelling infront of the guest
interupting when speaking the guest
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# data[].attributes.body
watering the plants
clean lobby furnitures
wipe the couch
wipe down window ledges
keep the reception area tidy and organize throughout the days
focus on the floor
keep garbage  can empty
mop and sweep hotel lobby at all times
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# data[].attributes.body
leaving the area dusty
throwing garbage anywhere
dont put any cautions signages
leaving the lobby unattended
letting the guest sleep in the lobby
smoking in all areas

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# data[].attributes.body
ANSWER THE PHONE IN 3 RINGS
GREET POLITELY
INTRODUCE YOURSELF
ACKNOWLEDGE THEM IN THEIR FIRST NAME OR LAST NAME
LISTEN CAREFULLY

GIVE THEM SATISFACTORY ANSWER

SPEAK SOFTLY
LET CALLER HANG UP FIRST
KEEP CONVERSATION BRIEF
CLOSE CONVERSATION POLITELY.
ALWAYS SAY "THANK YOU FOR CALLING"

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# data[].attributes.body
MAINTAIN CLEANLINESS
TRIMMING THE GRASS
SWEEPING THE GARBage
watering the plants
checking the area everynow and then

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AVOID IMPOLITE WORDS
DO NOT SHOUT
DO NOT PUT THE PHONE DOWN DURING CONVERSATION
DONT FEEL THEM UNIMPORTANT

DO NOT INTERUPT
DO NOT CHEW OVER THE PHONE

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# data[].attributes.body
leaving the area untidy
leaving the trolly in the hallway
separate the chemicals and linens
leaving the caddy anywhere

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