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"Why have you been calling...", "Bank", you need to say why you need his name and phone number, before you ask. "in order to assist you", "to verify in the system what is wrong", "haven't paid...","I would like to know when will you be able to make the next payment"..."I am going to", you keep saying Mrs. "in order to give you.." "a half part..." if I can pay half, "amount"

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For sure, have a good day, too. Thank you for your time Mr. Roa

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well have a good day!

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Actually It is done, so thanks.

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You're welcome Mrs. Roa. Is there anything else that I can help you with?

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I am really  glad to heard that, thank you for your assist.

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oh thank you so much, yes of course I will be there in five days because I would like to pay that.

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For sure, We're open every day whenever you want to pay at least a little mount, so can we wait for you in 5 day?

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alright, I just wanted to be sure if I can pay at least a half part in 5 days because I read in the bank document I can pay a little amount before.

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Well, Mrs. Roa, We understand your issue, in other to give you a better solution, this bank will give you 15 days to pay your loan, Is that ok?.

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okay I got it, I don't really know, now I have many troubles and I don't know if I going to continue working. do I have accrued interest?

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Well. Mrs Roa. you have a loan for 2,000$, and you haven't pay on time and I would like to know when it's going to be your next fee.

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It is okay, please let me know because I don't understand this.

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Ok Mr. Roa, Give a moment just to verify the system, What's the problem.

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Ok, my name is Luis Roa, my phone number is 82582227 and my address is avenida las naciones unida 5ta calle.

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Ok Mr. I understand your concern. Can you give your name, adress and telephone number, please? in other to assist you.

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okay, please tell me why are you calling several times?

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Hello, good morning. Welcome to Lafise Banc, how are you? It's a pleasure to assist you

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hello, I am calling because I have a loan with you and I want to know more detail about this? I have received several calls from you guys and I don't know what is happening.