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Online booking process analysis, Barton & Hamilton (2012), quoted, "Literacy is best understood as a set of social practices; these can be inferred from events which are mediated from written texts."

It was suggested that literacies have a specific role in communication, in this case, an email and text to confirm the client's appointment.

There are numerous texts and emails to the client when booking a massage from the confirmation text and email to the reminder text and email which is sent 24 hours prior to the date of the appointment.

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Barton, D. and Hamilton, M., (2012). Local literacies: Reading and writing in one community. London: Routledge.

Abed, F., Barzali, S. (2023). Can students evaluate scientific YouTube videos? Examining students' strategies and criteria for evaluating videos versus webpages on climate change. Journal of Computer Assisted Learning, v39, n2, p558-577.

Mace, J., Fowler, E. (2005). Events, Practices and Values. Outside the Classroom: researching literacy in adult learners. Leicester: NISCE, pp.1-23.

Reuben, J. (2020). What I understood by analysing WhatsApp chats - How the trail of data we leave on our daily WhatsApp chats reveal deep insights.

Ucak, E., Usta, S. (2023). Opinions of Students and Parents on the QR Code-Supported Cooperative Learning Method. International Journal of Curriculum and Instruction, v15, n1, p662-692.

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Prior to treatment I perform a subjective assessment where I ask the client questions based on their dysfunction or injury, ie, mechanism of injury, how long ago did it happen, what makes the discomfort worse or easier, what stage of a certain movement does the injury feel niggly.

An objective assessment follows this where I look at the client's range of movement. From this I can determine what muscles are restricted and what technique to use to free up the tension or restriction, resulting in improved range of movement.

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I have been a self employed soft tissue therapist since I graduated from Cardiff Met University in July 2021.

My business has built up gradually and I provide treatments in many domains, from a clinical to sporting environment. I currently work at Pontypridd Osteopathic Clinic, The Wellness Lounge and with the Dinas Powys Rugby Club.

I have added numerous modalities to make me more versatile and able to treat hypertonic muscles more efficiently.

I have designed my own website, Instagram page and business card with QR code which takes you directly to my website so you can book an appointment.

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Here are some videos and images of what treatments I do

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Here are some videos and images of what treatments I do

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As stated by Guo et al., (2014), Learning effectiveness and student's engagement can be a result of an educational video and "some influence in the learning process."

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My background of my massage business analysis, I enlisted the help of Wix.com to design my website and set up an Instagram page for my massage business.
Mace (2005) states that instead of literacy being an individual, cognitive, private skill, it is in fact a social and sociable matter. A number of literacies were involved from the Wix.com to help design my website for my business, Yeefitsportsmassage.
QR codes (Ukac & Uster, 2023), are now part of everyday life and is used to "bridge between today's world and the digital world." I created a QR code for my website and put it onto my business card, ease of use for clients. Tapping into the current trend in the digital world!
I chose the design on my business card as it represents “hands” which are my main tool for my job onto a black background so it looks clean and sharp, yet a simple design but straight to the point!

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Pre match dry cupping #slidingcuptherapy @dinaspowysrfc

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Treatments - dry needling and soft tissue release 

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Treatments - dry needling and soft tissue release 

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After treatment I offer or suggest post care advice, this is usually a verbal statement suggesting what exercises and stretches that can be done to further facilitate the treatment that has been provided. I usually send the clients Youtube videos or diagrams with instructions via WhatsApp. Below are a few tips I have WhatsApp'd to one of the rugby players when he asked what he could do about his tight calves.

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According to Abed and Barzali (2023), YouTube videos can be educational often having a "scientific content" so this can be a good learning resource, as it is a visual aid; hence the reason I send YouTube videos to clients demonstrating specific stretches and exercises to further facilitate the treatment provided.

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Hot stones massage

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According to Barton and Hamilton, claim that literacies have a specific role in the line of communitcation, in this case, confirmation text from Fresha to inform the client of their booked appointment.

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WhatsApp analysis, the text between myself and one of the rugby boys I treat who has lower back pain from weak glutes and tight shoulders seeking advice on how to best treat the issue. The tone of the conversation will depend on the relationship between the two participants, in this case more informal as I have a good yet casual working relationship with the rugby boys.

The heart emojis suggest I love my line of work and appreciate the lovely feedback from the rugby boy. Kaye et al (2016) says that emojis are used to express one's emotions between participants as you are not seeing them in person. In this particular instance, heart emojis express a more personalised response as I really do love what I do and relieving their pain and appreciate their response.

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Treatment analysis, according to Barton & Hamilton (2012), "many literacy events in life are regular, repeated activities and these can often be a useful starting point for research into literacy."

I feel this is applicable when I use the consultation form to plan a treatment as it's "as useful starting point for research into literacy," because regular repeated special/functional tests are carried out to determine the impinged muscles and limited range of movement. Treatment is then based on the findings from the subjective and objective assessments on the consultation form.