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I need more professional sales staff to attend to my shopping needs to recommend products that provides health benefits with a variety of scents to choose from for an enjoyable shopping experience.

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I need to see organized and categorized display of products.

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I need personal skin care that provides health benefits with a variety of scents to choose from.

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I need professional sales stuff to attend to my shopping needs to have an enjoyable shopping experience.

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I would say when they are busy like having a promotion and then they just don’t entertain your questions.

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My disappointment in their service is that sometimes not enough staff are present to ask.

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I think it was rather pleasant because the staff was friendly and i don’t think the items displayed were cluttered or whatnot.

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Yes, I will improve it in terms of like organizing the scent, like the different scent will be in one section and group it with the same body product.

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Not really because all products are arranged neatly and there are available samples.

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One improvement for Bath & Body Works will be that they should have more staff around to help customers.

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Currently i don’t think i have but more towards their organizing of their products.

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I do like the display in the store. And its very clean and sleek.

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I need to see organized and categorized display of products.

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I would say I'm attracted to their scent and also the benefits they provide to the body and facial.

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I would say the frustration lies in the organization of the products at Bath & Body Works like, they could have done better in organizing the different scents of products that are available.

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The users wants products to be clutter free and grouped together.

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I think that the display is nice. And you know when you know you come in the store the first thing you see the in front of the store the very first thing you see is all the promotion. That is all the attraction for the store.

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I find the product placement is a little bit messy but it’s still acceptable because of the body scrub and the body lotion of the same scent should be group together so if i want to buy all the different type of products of the same scent, it will be easier for me to find it.

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Items are just too cluttered, it's not spacious enough.

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The product placement in Bath and Body works stores I find them to be neat and organised.

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The fragrance is making me calm. The product is good for me the product is good because my skin is now looking very smooth. you know when you like your own skin you can become quite confident to meet people.

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Definitely it's important to me because with healthy skin I would be able to bring the confidence out of me.

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Yes, as she have eczema on her body and face. Therefore she is very particular when comes to skin product.

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Yes healthy skin is important to me because I want to look young.

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I would say the frustration lies in the organization of the products at Bath & Body Works like, they could have done better in organizing the different scents of products that are available.

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I would say personally what would i change, would be their organization of their products. So probably what they can do would be to arrange the products base on their scent and also indicate it with a colour coding system.

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Bath and Body works have more scented items, they do not have any product that focus to health benefit as much as Innisfree or Body Shop. Maybe can have more aromatherapy product in future or something that can focus on health concern such as shampoo

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It would be great if Bath & Bath Works introduced some health-benefitting products like the ones Innisfree has and the Body Shop offers.

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My experience with the shop is I think the server is they are very friendly and they are very informative towards the product. And they giving us all the information you know.

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I would like to see more attentive staff in their customer service in the future.

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She would prefer to see the staff be more approachable with the customer, to atleast share benefits of the product and recommendation that they can highlight.

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I would say one of the best experience was actually, when i was visiting one of their outlet and their staff were rather helpful and friendly when i describe to them what is the scent that i’m looking for and then they tried to match to my description and actually recommend me variety types of scents.

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She have been assist by a lady who probably around early 30's. She was recommending her the scent that suitable to my likings and let her try some scent that as per describe to her search

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My best experience is when I was left alone to shop and if I have any queries, I can ask the staff.

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My worst experience is during my visits to one of the BBW outlets, the staff didn't give me some space for privacy so that i can view the products without feeling intimedated.

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At times, I would like to be left alone for a while, try before attempting to get, but the staff's presence makes me feel under pressure to proceed quickly.

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No I don’t think so. What I can recall is that there is no bad experience in BBW. I think that all even other outlets.

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My worst experience is when the staff follows me everywhere I go without giving me privacy to shop.

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I need personal skin care that provides health benefits with a variety of scents to choose from.

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I need professional sales stuff to attend to my shopping needs to have an enjoyable shopping experience.

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user wants more privacy to when shopping and do not like staff to intimidating.

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User wants attentive, knowlegeble, helpful and friendly staff(Profesional service).

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The users wants products with a variety of scents and health benefits including aroma therapy.

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User wants products that can improve confidence and healthy skin.