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How to Develop A Positive Mindset & Positive Attitude  (11 Ways to Develop Positive Thinking) #Shorts

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unit 1.6 ways to keep a positive mind-set and attitude

How do you keep a positive mindset and attitude?

Following are some ways to think and behave in a more positive and optimistic way:

1. Identify areas to change.

2. Check yourself.

3. Be open to humor.

4. Follow a healthy lifestyle.

5. Surround yourself with positive people.

6. Practice positive self-talk.

https://www.youtube.com/watch?v=rTULHsizie4

Here are some examples of a positive attitude in action:

Changing your perspective. Your perspective has a powerful influence on your life and happiness.

Smiling and being kind to others.

Practicing self-compassion.

Not taking things personally.

Being happy for others' success.

here are some tips to think of positive thoughts.

1. Focus on the good things. Challenging situations and obstacles are a part of life.

2. Practice gratitude.

3. Keep a gratitude journal.

4. Open yourself up to humor.

5. Spend time with positive people.

6. Practice positive self-talk.

7. Identify your areas of negativity.

8. Start every day on a positive note.

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How to Develop A Positive Mindset & Positive Attitude (11 Ways to Develop Positive Thinking) #Shorts

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Unit 3.4 information to note for telephone message

•Example what kind of information is included in a telephone message pad ?

•Telephone message pads and books are the easiest way of recording telephone calls and important messages. These phone message books allow you to note the date and time of the call as well as a space to leave brief notes regarding the call.

https://www.youtube.com/watch?v=KXMY1lFl6Zo

What information should you always get when taking telephone messages?

Every message you take should include:

Caller's name.

Caller's business or company name.

The best phone number to return the call.

A summary of the purpose of the call.

The date and time of the call.

What information should be included in telephone messages?

7 Types of Information You Must Include in a Good Phone Message

Next time you have to leave a phone message, try to make sure that all of the following points are covered:

Your Name.

Recipient's Name.

Are You Returning a Call?

Reason for the Call.

Phone Number.

Availability.

Other Pertinent Information.

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Taking simple phone message by Euis Aisah

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Unit 3.1 importance of taking notes

•Example what are the two main purposes of taking notes ?

Taking notes is important for two main reasons: it helps you concentrate, and taking notes helps deepen your understanding. Also, taking good notes, together with correct citation of your work, helps remove plagiarism.

https://www.youtube.com/watch?v=UTUZZjvMCnI

What is the main purpose of note taking ?

The primary purpose of note taking is to encourage active learning and to prepare study materials for exams. Developing note taking skills should help you organize information into an understandable format that will assist in your studying process. There are multiple methods for taking notes.

How to Take Effective Notes : here are 6 Steps to Success

1. Identify your information source type.

2. Get a broad overview of the topic.

3. Choose your note-taking method.

4. Prepare to take your notes.

5. Execute your note-taking method.

6. Review your notes.

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Unit 2.10 ways to handle different situations

•Example how do you handle in different situations ? Here are 7 steps to accept tough situations in life.

• Step 1 : Acknowledge the Situation. Sometimes people try to stay in denial when they face a tough situation.

•Step 2 : Develop Coping Skills to Deal with Your Feelings.

•Step 3 : Identify What You Can't Change.

•Step 4 : Focus on What You Can Gain.

•Step 5 : Change What You Can.

•Step 6 : Seek Help When Necessary.

•Step 7 : Develop a Plan.

https://www.youtube.com/watch?v=ShXJM70bwU0

here are some tips to handle different situations.

1. Coping With Difficult Situations.

2. Remember, Distress is Time Limited.

3. Put the situation into Perspective.

4. Keep your thoughts Balanced and Truthful.

5. Focus less on the stressor and more on Solving the Problem.

6. Remember, You Are More Than This One Situation.

7. Seek support from Family, Friends and/or Counselors.

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How to Diffuse a Difficult Situation - in Just Five Words

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Unit 2.6 purpose of using three types of questioning techniques.

•Example by using the right questions in a particular situation , you can improve a whole range of communications skills . For example you can gather better information and learn more , you can build stronger relationships , manage people more
effectively , and help others to learn too.

https://www.youtube.com/watch?v=ImfU12epYcI&t=62s

What is the purpose of using questioning techniques?

By using the right questions in a particular situation, you can improve a whole range of communications skills. For example, you can gather better information and learn more, you can build stronger relationships, manage people more effectively, and help others to learn too.

Questioning is the key to gaining more information and without it interpersonal communications can fail. Questioning is fundamental to successful communication - we all ask and are asked questions when engaged in conversation.

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When Exchange Of Information Takes Place,It Is Subject To Different Perception From The Sender And The Receiver. Therefore,Sometimes We Need D Different Types Of Questioning.

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The Reason Why Taking Notes Are Important: Retention Of Idea And Main Points
:Sustains Attention
:Individual Usage Or Group Communication Of Infor

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Unit 3(Notes to take from doing telephone messages) -Pooja,Ruth,Maxine,Rain,Cleo,Gwen

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Unit 3(Notes to take from doing telephone messages) -Pooja,Ruth,Maxine,Rain,Cleo,Gwen

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This website gives a thorough explanation of why we need to take note when having telephone messages, such as, the importance of giving names or giving phone number.

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Many people dread having to leave a phone message when they call someone.

Even if you know exactly what you were calling about, having to condense everything into a short message on the fly can be nerve wracking. Think about it... how many times have you left a message and then realized that you forgot something important as soon as you got off the phone?

Knowing how to structure a good phone message can help with this. Instead of scrambling to cover everything that you need to say, you can look at the various points of message structure and fill in the information as needed.

Next time you have to leave a phone message, try to make sure that all of the following points are covered:

Your Name

The first thing that you need to do when leaving a phone message is introduce yourself by name.

Depending on who you're calling and how many calls they receive each day, they may or may not recognize your voice. If you don't leave your name then they might not figure out exactly who you are. It's possible that they'll miss other details of your message as well as they focus on trying to figure out who you are instead of listening to what you want.

Recipient's Name

After identifying yourself, be sure to mention who it is that you're calling.

Even though you probably think that this should be obvious, it's not uncommon for multiple people to share a single line in a business setting. Even if you have your contact's direct extension and no one else shares the line with them, identifying who you're calling will help prevent confusion from accidental misdials or other phone-related problems.

Are You Returning a Call?

When you reveal the person that you're trying to call, be sure to mention it if you're returning a call from them.

This will help jog their memory and give them a chance to look up what they were calling you about before trying to get in touch with you again. If you aren't returning a call, there's no reason to say anything about it at this point.

Reason for the Call

They know who you are and who you're calling, so now's the time to reveal the reason for your call.

Break it down into the most concise explanation possible and make sure that you speak slowly and clearly. You don't have to cover every point that you wanted to make, but do be sure to include the most important reasons that you're calling today. Everything else can be filled in later once you've actually gotten ahold of the person that you're trying to call now.

Phone Number

Once you've left your message, be sure to include your phone number so that the person you're calling can get back to you when they get the message.

As with your reason, be sure to speak slowly and clearly. If you rush or mumble and the person you're calling can't understand you, it's going to be very difficult for them to return your call. If you have an alternate phone number (such as a cell phone) that you'd like them to try if they can't reach you at your primary number, then explain that it's an alternate and provide it as well.

Availability

Depending on your schedule or the reason for the call, it's possible that there will only be a certain window where you can accept a return call on the topic.

If this is the case, explain that you will only be available during a certain time (such as until the end of your work day) and leave the times of your availability. Also inform the person when you'll be available again (such as tomorrow when you arrive at work) so they can try again if they miss your initial availability window.

Other Pertinent Information

If there's anything else that you haven't already covered, feel free to add it at the end of the message.

This can be a pleasantry ("I look forward to hearing back from you"), a warning ("This offer is only available for three more days, so time is of the essence") or any other information that you need to convey. Once you've covered everything, you can then wrap things up and hang up the phone.

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7 Types of Information You Must Include in a Good Phone Message

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Many people dread having to leave a phone message when they call someone. Even if you know exactly what you were calling about, having to condense everything into a short message on the fly can be nerve wracking. Think about it...

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Unit 2(Barriers to EffectiveCommunication and The Ways to Overcome them)-Pooja,Ruth,Maxine,Rain,Gwen

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Unit 2(Barriers to EffectiveCommunication and The Ways to Overcome them)-Pooja,Ruth,Maxine,Rain,Gwen

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https://youtu.be/lHdqVrSBaPo

Sometimes Communication May Be Hindered By Different Internal And External Factors. In This Video They Talk About What’s The Best Way To Over Come Effective Communications.

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National Academy of Sports Medicine (NASM)

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Five Ways to Overcome Barriers to Effective Communications

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Unit 3 (Points to note from speaker’s signal words) -Pooja , Ruth , Rain , Maxine , Cleo ,  Gwen 

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Unit 3 (Points to note from speaker’s signal words) -Pooja , Ruth , Rain , Maxine , Cleo ,  Gwen 

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Abbreviations means shortforms that can be noted down to save time

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This video talks about both verbal and non verbal feedbacks that is important when communicating. He also talks about taking actions.

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https://study.com/academy/lesson/transitions-signal-words-in-listening.html

What are signal

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This video shows us the difference between the student who takes note and those who don't so far people who took notes shows that they understand more about what their teacher is trying to teache them.

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Taking Notes: Crash Course Study Skills #1

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When Exchange Of Information Takes Place,It Is Subject To Different Perception From The Sender And The Receiver. Therefore,Sometimes We Need D Different Types Of Questioning.

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Unit 2 (Factors to consider when speaking to different people) - Pooja , Ruth , Maxine , Rain , Cleo , Gwen

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Unit 2 (Factors to consider when speaking to different people) - Pooja , Ruth , Maxine , Rain , Cleo , Gwen

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This mindmap shows all sorts of communication skills

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It tells whether the answer is formal or informal and tells how does the phone conversation should go.

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Tell us how to do more better in oral presentation

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Way to handle different situations
It tells us step by step on how we can  try to handle a difficult situation

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HOW DID YOU HANDLE A DIFFICULT SITUATION? (Behavioural Interview Question & EXAMPLE ANSWERS!)

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By murtuza

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https://sgclassesonline.com/go/117-how-to-handle-deal-with-difficult-challenging-situations-people

I think the Class technique is useful when we are in the difficult situation

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Unit 3 ( Syiqa, Shiqi, Julia, Ning Er, Syafira, Ain, Rupini, Serene)

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Unit 3 ( Syiqa, Shiqi, Julia, Ning Er, Syafira, Ain, Rupini, Serene)

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1. Important of Taking Notes
https://www.themuse.com/amp/advice/the-most-important-thing-youre-not-doing-at-work-and-how-to-get-started

2. Steps for an Effective Listening
https://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/?sh=2d1226563891

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The Most Important Thing You’re Not Doing at Work (and How to Get…

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Good notes can help you succeed. But do you know how to take them right?

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In This Video They Cover About How To Have Effective Communications. They Also Update About All The Techniques That Will Help Us Develop Effective Communications.

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How to overcome the barriers

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i choose this video because it helps me understand all types of questioning techniques. For example, open-ended question are question to encourage continued conversation and Closed-ended have a fixed limit there used to focus and direct the conversation.

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Customer Service Training by Telephone Doctor

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Questioning Techniques - Improving Customer Service

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Non verbal communication

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https://themindfool.com/wp-content/uploads/2021/02/Probing-Questions-21-1024x1024.jpg

Explanation of probing question and example

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Purposes of Using Three Types of Questuoning Techniques
Reason
Knowing when to ask close ended question and open ended question and probing question

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This video explains in detail about every process and it is easy to understand.

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Having A Positive Mind-set And Attitude Is Very Important,As We All Will Be Under A Stressful Environment.

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How to Develop A Positive Mindset & Positive Attitude (11 Ways to Develop Positive Thinking) #Shorts

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https://drexel.edu/graduatecollege/professional-development/blog/2018/July/Five-types-of-communication/

Type of communication and definition

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In preparing for my Fall course: Communications for Professionals, I've been thinking more and more about the different types of communication. In previous years, I have outlined four types of communication, but I believe there are actually five types of communication: verbal, non-verbal, written, listening, and visual.

Verbal Communication

Verbal communication occurs when we engage in speaking with others. It can be face-to-face, over the telephone, via Skype or Zoom, etc. Some verbal engagements are informal, such as chatting with a friend over coffee or in the office kitchen, while others are more formal, such as a scheduled meeting. Regardless of the type, it is not just about the words, it is also about the caliber and complexity of those words, how we string those words together to create an overarching message, as well as the intonation (pitch, tone, cadence, etc.) used while speaking. And when occurring face-to-face, while the words are important, they cannot be separated from non-verbal communication.

Non-Verbal Communication

What we do while we speak often says more than the actual words. Non-verbal communication includes facial expressions, posture, eye contact, hand movements, and touch. For example, if you're engaged in a conversation with your boss about your cost-saving idea, it is important to pay attention to both the their words and their non-verbal communication. Your boss might be in agreement with your idea verbally, but their nonverbal cues: avoiding eye contact, sighing, scrunched up face, etc. indicate something different.

Written Communication

Whether it is an email, a memo, a report, a Facebook post, a Tweet, a contract, etc. all forms of written communication have the same goal to disseminate information in a clear and concise manner - though that objective is often not achieved. In fact, poor writing skills often lead to confusion and embarrassment, and even potential legal jeopardy. One important thing to remember about written communication, especially in the digital age, is the message lives on, perhaps in perpetuity. Thus, there are two things to remember: first, write well - poorly constructed sentences and careless errors make you look bad; and second, ensure the content of the message is something you want to promote or be associated with for the long haul.

Listening

The act of listening does not often make its way onto the list of types of communication. Active listening, however, is perhaps one of the most important types of communication because if we cannot listen to the person sitting across from us, we cannot effectively engage with them. Think about a negotiation - part of the process is to assess what the opposition wants and needs. Without listening, it is impossible to assess that, which makes it difficult to achieve a win/win outcome.

Visual Communication

We are a visual society. Think about it, televisions are running 24/7, Facebook is visual with memes, videos, images, etc., Instagram is an image-only platform, and advertisers use imagery to sell products and ideas. Think about from a personal perspective - the images we post on social media are meant to convey meaning - to communicate a message. In some cases that message might be, look at me, I'm in Italy or I just won an award. Others are carefully curated to tug on our heartstrings - injured animals, crying children, etc.

We communicate continually throughout each and every day. We do it without thinking - we operate on communication autopilot. However, I encourage you to think about how you communicate. How do you communicate verbally? What nonverbal cues do you use when you are disinterested? Excited? Nervous? Are you a good listener? Can you write a concise, clearly articulated message? Are there barriers to how you communicate effectively?

Understanding how you communicate is the first step to communicating more effectively. You can easily look online for communication courses. There are a variety of credit and non-credit course available to help you improve your communication skills, including our non-credit series.

Best,
Anne Converse Willkomm
Assistant Clinical Professor
Department Head of Graduate Studies
Goodwin College
Drexel University

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Five Types of Communication - Graduate College of Drexel University

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How do you communicate? How we speak, write, listen, and respond to visual stimuli impact our ability to effectively communicate. Read to learn more about the five different types of communication, so you can evaluate your communication skills.

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this video tells me the arts of effective communication. For example, at the start of the video he said that effective communication is when that information is actually receive. The cons of effective communication is that help the audience/ people that listen to you understands what you trying to deliver to them

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The Art of Effective Communication | Marcus Alexander Velazquez | TEDxWolcottSchool

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https://www.lifesize.com/en/blog/communication-strategies/

Strategies of communication

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Communication is how we build and maintain relationships, not only in our personal lives but also in the workplace with coworkers, partners and customers. And especially in times of a pandemic, communication is key.

For companies to run efficiently and thrive, they need to implement clear communication strategies. In addition, having the right communication tools in place is also essential. In this article, we'll explore the importance of communication in the workplace, plus provide tips for developing an effective communication strategy for your organization.

What Are Communication Strategies?

Communication strategies are action plans for improving communication within an organization. In addition to establishing goals for a successful plan, a communication strategy typically involves the selection of tools to enable a strategic mix of verbal and nonverbal communication styles. Using communication strategies in the workplace increases company knowledge, eases cross-department communication and ultimately makes business processes more streamlined and efficient.

8 Communication Strategies For a More Effective Workplace

Effective communication helps team members build strong relationships and positively contribute to the company culture and overall growth of the company. Here are eight tips to help you implement an effective communication strategy within your organization:

1. Use Great Communication Tools

There are many tools out there that you can use to make internal communication within your team more effective, including:

Lifesize - Lifesize offers an easy-to-use, cloud-based video conferencing solution that you can use on your personal devices or integrate into conference rooms to enable instant face-to-face communication with remote team members. The true-to-life 4K image quality makes it feel like you're meeting in the same room, and the ultra-high-definition content sharing ensures that the quality and details of your work are maintained during important presentations.

Monday - Monday is a project management tool that enables managers to plan, organize and track their team's tasks and progress in one visual, collaborative space. Monday makes it easy to keep on top of your team's workflow as well as your own.

Slack or Teams - Both Slack and Microsoft Teams offer quick and effective instant communication channels for your team (including the all-important .GIF integrations).

2. Meet with Employees Regularly

Another communication method that works is meeting with your team regularly, this helps improve communication and collaboration. For teams with remote employees, a video conference call is a perfect solution for everyone to be able to meet face to face. Unlike audio calls, video conference calls let you actually see facial expressions and body language so everyone is able to fully understand how something is being communicated. You can also record your meeting for team members who were not able to attend the conference call to review later.

3. Recognize Achievements

As a manager or team leader, it is important to keep morale high and motivation strong. By recognizing individual and team achievements publicly, you'll show that you notice and care about your team and how they perform. Recognition for achievements can have a positive impact on performance and boost productivity.

4. Give Clear Instructions

One area where communication tends to fail is in how team leaders communicate instructions. Unclear communication can cause delays or completely stop a project. Make sure you include detailed instructions for every task or project. You can deliver these instructions via email, a project management tool, video chat or all of the above. Clear instructions make it easy for your team to get things right the first time.

5. Create an Open Environment

To open up the flow of communication, you need to ensure that your team members feel comfortable enough coming to you when they have a problem, made a mistake or have a question. We've all heard the phrase "My door is always open," but that's not exactly easy to do when your team is spread out all over the world. By making it clear to your team that they can reach out to you for anything, whether in person or over a video call, you'll make them feel comfortable and create an open environment of communication.

6. Make Time for One-on-Ones

In keeping with creating an open environment, it's important to set up one-on-one meetings with each team member to give them the opportunity to come to you with questions, problems or suggestions. One-on-ones are great opportunities to talk to team members about their performance, what they are struggling with and how you can better support them. They may bring some things to light that they may not have felt comfortable sharing in a group environment. One-on-one meetings can also help them feel valued as individuals.

7. Use Visuals

Don't be afraid to utilize different methods of communication to help get your point across. People often miss details if they don't have a visual reference to go back to - especially if they aren't great at retaining auditory information. Whiteboards promote creativity and make content visually appealing and easier to absorb and retain. Kaptivo with Lifesize Share™ lets you capture and share whiteboard content in real time during video conference calls. After the meeting, be sure to send out any slide decks or Kaptivo sessions that were shared during the meeting as a visual reminder of what was discussed during your meeting.

8. Be Open to Feedback

Managers need to realize that two-way communication is also important. Open communication means that you have to be open to receiving feedback from your team members in order to improve your own communication and leadership/ management style. Have a system where team members can easily send you feedback, perhaps via email, face to face or anonymously. Encourage team members to give you suggestions on what could be improved for higher employee satisfaction, and, how the team can communicate better with ideas for the future of the company.

3 Benefits of Effective Communication Strategies

Communication plays an important role in how companies work, collaborate and even socialize. Poor workplace communication can lead to a range of issues within an organization.
One study found that 45% of US workers are unhappy with the way senior management communicates and negatively affects employee engagement. This results in employees feeling out of the loop, disconnected and unheard.

By contrast, when employees feel like they are being heard, it creates a positive ideal work environment, increases productivity and fosters innovation in the workplace.

1. A Positive Workplace

A positive work environment begins with a collaborative foundation. Encouraging team members to ask questions and voice their opinions helps them feel empowered, increases team collaboration and gives them a sense of community that will contribute to the group's success. Ultimately, a team that focuses on building team camaraderie is a stronger team that is happy and eager to work together

2. Increased Productivity

By communicating effectively, you can better understand your employees' skills, experience and talents. This makes it easier to provide clear directions and assign tasks to team members with the most appropriate skills. In addition, implementing effective communication strategies helps teams collaborate better, experience fewer mistakes and increase productivity. In a recent survey of Lifesize users, an overwhelming 99% of respondents agreed with the sentiment that improved communication and collaboration have led to improved productivity for their teams.

3. Greater Innovation

When employees feel that they can communicate their ideas and opinions openly without fear of ridicule, they are far more likely to bring new ideas to the table. By sharing ideas and opening up channels of communication, you can increase innovation within your organization.

How the MLB Improved Communication and Increased Meeting Attendance by Using Lifesize

Major League Baseball is the most historic professional sports league in the United States, bringing 73 million people to ballparks across North America with events like the World Baseball Classic and the All-Star Game. These events require months of preparation and coordination with more than 50 people dispersed across multiple locations.

Having previously used only audio conferencing call software for their global meetings, they saw that engagement was low and people would often multitask during calls.

In preparation for the World Baseball Classic in 2017, Major League Baseball decided they needed to make their meetings more efficient, effective and engaging by partnering with Lifesize. Through Lifesize video conferencing software and fully integrated conference room systems, they completely transformed the way they communicate and collaborate.

During a trial run, MLB noticed that people were more engaged and that there were fewer miscommunications. This success encouraged more people around the world to join the meetings via Lifesize.
Major League Baseball's meeting attendance grew by 42% compared to their previous tournament in 2013.
"From an IT perspective, it was straightforward to implement, flexible to our needs and just as easy for our remote employees." - Daniel Gainey, Manager of IT Operations at MLB

Lifesize has now become a permanent fixture in Major League Baseball's events technology portfolio and will be used for all future events.

Conclusion

Overall productivity increases when companies have an effective communication strategy in place. Through regular one-on-one and team meetings, you can improve how you communicate in the workplace. However, for global companies with team members located in different cities, communication across the entire organization can be a bit more challenging. Lifesize's cloud-based platform makes connecting face to face effortless and helps organizations improve their communication strategy. And by signing up for your free account , you can easily connect with up to 10 participants on a fully encrypted high-quality call.

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8 Effective Communication Strategies for the Workplace - Lifesize

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Communication is how we build and maintain relationships, not only in our personal lives but also in the workplace with coworkers, partners and customers. And especially in times of a pandemic, communication is key. For companies to run efficiently and thrive, they need to implement clear communication strategies.

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This tell me how the communication process work

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Unit 2 ( Ning Er, Julia, Shiqi, Syiqa, Syafira, Ain, Rupini,Serene)

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Unit 2 ( Ning Er, Julia, Shiqi, Syiqa, Syafira, Ain, Rupini,Serene)

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1. The Communication Process and it Purpose
https://www.toppr.com/guides/business-studies/directing/communication/

2. Techniques for Effective Communication
https://youtu.be/fPXruR7bgsk

3. Two Types of Communication Techniques
https://study.com/academy/lesson/verbal-non-verbal-communication-strategies-for-students.html

4. Barriers to Effective Communication and The Ways to Overcome them
- picture at the above

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Unit 1(Maintaining A Professional Image And Good First Impressions)- Pooja,Ruth,Maxine,Rain,Cleo,Gwen

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Unit 1(Maintaining A Professional Image And Good First Impressions)- Pooja,Ruth,Maxine,Rain,Cleo,Gwen

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In This Video They Cover About Good First Impression And Maintaining A Professional Image. In This Video They Explain About Why Is It important To Maintain A Professional Image. It Also Explains How We Can Build A Good First Impression.

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How to Enhance a Positive Professional Image - 5 Practical Tips

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Way to keep a positive Mind-set and Attiude
Reason
Improve people mind-set
Try not to complain and try to be flexible at work,
Every day you can try to set a goal

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POSITIVE ATTITUDE AT WORK (HOW TO STAY POSITIVE AT WORK)

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i choose this video because in this video it helps me define the meaning of professional image. for example, honest and integrity, accountability, your image and competency

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Unit 1 (Basic Grooming And Hygiene Requirements)-Pooja,Ruth,Maxine, Rain,Cleo,Gwen

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Unit 1 (Basic Grooming And Hygiene Requirements)-Pooja,Ruth,Maxine, Rain,Cleo,Gwen

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Grooming:It’s Important For Creating A Good Image. It Also Helps To Keep Our Morale High And Boosts Our Self-Confidence.

Hygiene:It Is Necessary For Employees To Display A Hygiene Appearance As Much As Possible.

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1. WORK IN PAIRS/ GROUPS/SOLO. 2. DISCUSS WITH YOUR TEAMMATES AND IDENTIFY THE "NEED KNOWS" FIRST. 3. RESEARCH MATERIALS TO EASE YOUR LEARNING PROCESS FOR THE "NEED KNOWS". 4. THEY MAY INCLUDE MINDMAPS/IMAGES/VIDEOS/VOICENOTE/INFOGRAPHIC. 5. SHARE THE ICT TOOLS/LINK IN YOUR PADLET POST. 6. YOU MAY POST MULITPLE TIMES. 7. INCLUDE YOUR GROUP MEMBER NAMES & THE UNIT AND FOCUS FACTOR IN THE SUBJECT.  

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1. WORK IN PAIRS/ GROUPS/SOLO. 2. DISCUSS WITH YOUR TEAMMATES AND IDENTIFY THE "NEED KNOWS" FIRST. 3. RESEARCH MATERIALS TO EASE YOUR LEARNING PROCESS FOR THE "NEED KNOWS". 4. THEY MAY INCLUDE MINDMAPS/IMAGES/VIDEOS/VOICENOTE/INFOGRAPHIC. 5. SHARE THE ICT TOOLS/LINK IN YOUR PADLET POST. 6. YOU MAY POST MULITPLE TIMES. 7. INCLUDE YOUR GROUP MEMBER NAMES & THE UNIT AND FOCUS FACTOR IN THE SUBJECT.  

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https://www.kmtransformational.com/blog/the-importance-of-making-a-great-first-impression

Able to learn how to ensure always make a great impression

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First impressions are crucial. They can make or break an opportunity. It's human nature to make a judgement about someone when you first meet them, but did you know that people can formulate an opinion about you in less than 20 seconds!

We are hard-wired to make snap decisions about others in a quick, non-reflective way that is unconscious. We are all different, we are raised differently, have different values, educations, come from different backgrounds and sometimes even hold our own prejudices. That's why we make a snap judgement about someone when we first meet them based on their appearance, accent, tone of voice and what they say to us.

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For this reason, it's vital that your first impression is always your best one. People can change their opinion of you over time, of course they can, but if you don't have long to sell yourself or business idea, then you don't have a second to waste. And while sadly you can't make everyone like you, there are some simple steps you can take to make sure that your first impression is your best impression.

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Why is it so important to make a good impression?

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As J. K. Rowling very wisely said, "A good first impression can work wonders."

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It's almost impossible to make every person you ever meet like you, that's just part of life. Sometimes we're just too different from one another and we don't get on - and that's fine! But it will make all the difference when you consciously bring your best self to make a good first impression, which can create opportunities, make new connections and open lots of doors for you.

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Not only can you make new friends and grow your network, but you could also be offered a great opportunity as a result - a business proposition, a job offer or chance to meet with them again. In terms of business, making a lasting first impression can help you to make a sale or onboard a new client.

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How to ensure you always make a great first impression

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As stated above, people will make a judgement on you based on your appearance, tone of voice and what you say to them. With this in mind there are some simple steps you can follow to ensure that your first impression is your best:

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Always dress for the occasion: Whether it's an interview, blind date or business meeting, ensure you put your best foot forward, give it some thought and dress appropriately for the occasion. If you look good you'll feel good too.

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Be polite -no matter what: There is no real reason to be rude to someone, even if they don't treat you with the same respect. Be the best version of yourself and inspire. You can always speak your truth with compassion.

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Be Authentic: Whether that's a formal handshake or a relaxed hug (depending on the person and situation of course), being authentic and making a friendly, positive entrance will leave a lasting impression.

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A smile goes a mile: A smile will always go a long way as it is inviting and approachable. No matter where you are or what you're wearing, a genuine smile is always your best accessory.

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Tailor your tone: It's important to be able to read a situation and tailor your tone of voice and language accordingly. Use your experience, intuition and common sense to share your best self for the occasion.

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Is your first impression your best impression? If you're concerned that your brand isn't showcasing all that you have to offer, we can help. We are expert personal branding consultants in London

Ensure that your brand leaves a lasting impression, email: info@kmtransformational.com or call: +44 (0) 207 971 7718.

How is your brand memorable? We'd love to hear! Share and connect with us.

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KMT Branding - The importance of making a great first impression

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First impressions are crucial. They can make or break an opportunity. It's human nature to make a judgement about someone when you first meet them, but did you know that people can formulate an opinion about you in less than 20 seconds!

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Unit 1 (Syiqa, Julia, Ning Er, Shiqi, Serene, Ain, Syafiq, Serene)

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Unit 1 (Syiqa, Julia, Ning Er, Shiqi, Serene, Ain, Syafiq, Serene)

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1. What is Code of Conduct?
https://www.ganintegrity.com/compliance-glossary/code-of-conduct/

https://www.valamis.com/hub/code-of-conduct

2. Importance of Maintaining a Professional Image
https://www.indeed.com/career-advice/career-development/professionalism-image#:~:text=Establishing%20a%20strong%20professional%20image,advance%20into%20a%20new%20role

3. Value of a Good Impression
https://www.kmtransformational.com/blog/the-importance-of-making-a-great-first-impression

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https://www.revechat.com/blog/customer-service-etiquette/amp/

Top 12 customer service etiquette to deliver a better experience

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Great customer service is all about focusing on treating customers well and exceeding their expectations. Following such approaches help businesses to engage customers and build strong relationships. 68% of customers believe the key to great customer service is a polite customer service representative.

Irrespective of your business, excellence in customer service etiquette can distinguish you and give you the edge over your competition. The basic principles of service etiquette should be integrated into every facet of your business to deliver top quality service.

Empower your support team with proper training and education on how to interact with customers. The customer service manners and rules can help businesses to deliver superior customer service, cultivate long-term relationships with clients, and build customer loyalty.

What is customer service etiquette?

Customer service etiquette refers to educate your support representatives for ensuring customers to receive the level of service they deserve. By following the proper support customer etiquette tips, the agents can establish a professional tone with the customer that is favorable to the company as well as the customer.

Training your employees by conveying the main principles of customer service etiquette should be the strategy whether you offer omnichannel or multi channel customer experience. You can teach them the tips and best practices on how to communicate with customers to build a strong rapport and enhance brand image.

Top 12 customer service etiquette to deliver a better experience

It is crucial to understand the importance of customer service etiquette for interacting with customers. In order to gain that understanding, you need to train & educate your employees on how to communicate with customers to deliver excellent customer service experience.

Here are the key customer service manners and rules that will help you to deliver excellent customer support.

1. Be transparent about your products and services

2. Offer proactive sales & support assistance

3. Ask the customer for feedback after a resolution

4. Use the right vocabulary

5. Personalize your conversation

6. Listen to your customers

7. Offer gratitude to your customers

8. Maintain a professional attitude

9. Drill customer service etiquettes in your team

10. Use interpersonal skills

11. Keep your customers updated

12. Be confident

Let us discuss the principles of customer service etiquette that can help your customer service associates to understand customers and handle them efficiently.

#1. Be transparent about your products and services

"Transparency is the new normal." - Forbes

Customers look for transparent information about brands. Businesses while implementing the transparency practices must understand from customers' perspective to what they want to know and hear.

One way to come up with that list is to look at the most common customer problem areas.

Based above areas here are some customer service etiquette tips to be followed:

Be truthful and accurate - Impart authentic information related to products and services to avoid future confusion among customers.

Keep your promises - Don't make fake commitments and set customer expectations that will break their trust and loyalty.

Share the knowledge - Know your brand offers and discounts prior to offering to customers to maintain brand efficiency.

#2. Offer proactive sales and support assistance

Being proactive means understanding customers' issues and offering support before the customer reaches out to your support team. InContact study drew an inference that customers are satisfied and positive with proactive customer service.

is the best channel to offer proactive support to customers. With live chat software, you can connect with customers in real time when they are facing any issue or are stuck on any specific page.

You can also engage customers by using visual engagement tools like video chat & co-browsing solutions to make conversation interactive and effective. You can collaborate with the customer's browser to identify issues faster and offer effective solutions. You improve customer satisfaction by reducing the number of touchpoints.

Customers prefer multiple channels like websites, social media, Facebook messenger, etc. to connect with you. You should offer omni channel support to engage them across their preferred channels and deliver consistent customer service. Live chat helps to gain valuable insights on the customer journey and trigger the right message at the right time to deliver the best omnichannel customer service.

Proactive customer service etiquette manners accelerate customer satisfaction as well as business productivity by:

Improving customer loyalty - says, the businesses that follow proactive customer service etiquette noticed growth in the customer retention rates by 3-5%.

Reduce customer support tickets - Identifying the issues and assisting customers with customer engaging tools before they become complex problems reduces the number of request tickets.

Multi channel conversational engagement - Customers share their good and bad experiences with brands over social media. You can proactively handle such conversations to improve your brand image.

REVE Chat has a suite of tools that can help your business offer proactive support to customers. Sign up to get the right software and start offering support proactively.

#3. Ask the customer for feedback after a resolution

Customer feedback is a vital ingredient for the success of any business. Through feedback, you can improve the effectiveness of your products and services. The best time to ask customers for feedback is after the successful resolution of the problem.

By analyzing customer feedback, you can measure customer satisfaction levels to improve customer service etiquette to deliver a better experience that further improves retention.

The key reasons why customer feedback is important for your business.

Feedback from customers helps you to know what customers feel about the brand.

Identify the gaps between the customers and the business and end up with a product that is sheer perfection.

You can instill the feedback into customer service etiquette training to improve communication.

It opens up a conversation with customers and develops a long lasting relationship.

Customers feel appreciated for their opinion regarding the product.

#4. Use the right vocabulary

It is very important to choose the right words before you speak to your customers. The customers can get a bad impression with certain words or phrases used by the customer support agents.

Customers generally switch brands because they are put off by untrained or rude support professionals. reports say, "70% of the customer's journey is dictated by how the customer feels they are being treated".

The video explains the magical customer service phrases to be used during real time conversations.

Support representations with proper customer service etiquette can make customers fall in love with your brand.

Phrases to be used during conversations are:

And phrases to be avoided are:

#5. Personalize your conversation

Personalization adds a spark to the boring customer service. Irrespective of your business sector and size, connect with customers at a personal level and deliver personalized customer experience.

By using AI chatbot, you can engage your customers 24×7 and for complex queries, you can direct them to the right support channel immediately. 79% of buyers only consider brands that understand and care about them.

Here are customer service etiquette rules to follow:

Never waste time on general questions - jumping directly to the right solution for the customer makes the process personal as well as efficient.

#6. Listen to your customers

Never fail to make your customers feel comfortable, valued, and appreciated. Be knowledgeable of and understand the relevant policy and procedures.

Always listen to what they say. A significant number of customer complaints are just about the fact that no one "listens" to them. It is a big relief for a customer to know that someone is listening to them and trying their best to resolve issues for them.

Without listening to your customers you will never know the problem or the complexity of the issue. And unless there is a customer service checklist sample, your support team may not know how to listen to customers well.

Follow the below customer service etiquette manners:

Listening actively is one of the best ways to serve your customers with the virtues of conversational customer service. You should not interrupt them in between. It helps you to identify the problems and provide relevant solutions.

Attentively listening to customers helps to figure out what exactly your customers want, their opinions, feedback, etc. All the customer information collected can be passed to the teams across respective business platforms to implement it.

#7. Offer gratitude to your customers

An important principle of customer service etiquette is to demonstrate good manners. Your support team should be well trained to offer gratitude at the end of the conversion. One way to create a positive experience for customers is always to say "thank you." Kindness and gratitude to customers are a sure way to further engage them for long term.

Believe it or not, a sincere thank you goes a long way. Establish a company culture of high quality customer service and commit to delivering superior service whether over the phone or face-to-face.

#8. Maintain a professional attitude

Being professional is a very important customer service etiquette that needs to maintain in all scenarios.

Tips to follow:

Following the above examples helps to set a professional tone throughout your conversation. It impresses the customers and is always appreciated.

#9. Drill customer service etiquette in your team

Training should be restricted only to top-level employees. You can make customer support etiquette a core part of your team training. And it should be consistent across all the departments and teams.

Few customer service etiquette training tips to follow are:

Have regular team calls - You can share all the important information across the whole team so that they understand the customer issues.

Conduct product service training - You can educate your team with all the existing and new features and problem-solving techniques for dealing with customers. If needed you also arrange interpersonal and team building activities

#10. Use interpersonal skills

Lend your ears as well as undivided attention to your customers. It never goes waste.

Your voice should be such that your customers feel happy after talking to you. If you sound dour it will leave a bad impression as words and inflection over a phone are much more important than in a face-to-face encounter.

Here are some basic customer service etiquette for different channels:

Proper phone etiquette

The video helps us to understand why it is important to listen to the customers.

Email etiquette

Call center etiquette

Live chat etiquette

You may also like to read more on how to use live chat etiquette tips for customer service success.

11. Keep your customers updated

Your customer service etiquette should not miss out the golden rule of keeping your customers updated about your new products, plans, policies, etc.

It is very important to train your team to update customers because they have to provide a time frame to your customers. Why?

Because when you resolve their issues within the time frame you gain a loyal customer at that point.

For example - If a customer has ordered something and not received on the date of delivery, he will be calling you to know the exact reason. You can be able to give a genuine reason, apologizing for the delay and inconvenience also assuring a date of delivery.

12. Be confident

Sometimes well-trained people also get fumbled, while dealing with a tricky request specially or when there is a new product launch. One of the key customer support etiquette techniques is to remain positive, calm, and poised while answering to customers.

Being confident not only creates a positive image for your brand but also builds trust and customers start believing in your brand.

What you can be confident?

Politely ask your customers to please wait so you can deliver exactly what they're asking.

If you don't know the answer, don't apologize profusely or say that there's nothing else you can do. Transfer to another associate or the manager in order to provide them the best possible experience. You should not feel that you are not able to provide quality service when referring the customer to a more experienced member of the team.

Final thoughts on customer service etiquette

Every business should focus on giving customers why they came for. You need to understand what exactly they are going through and look for and match their expectations keeping the right processes in place.

The foremost priority of your business should always be on delivering great and prompt support to customers. Sign up to get the advanced engagement tools and bolster your support like never before.

Customer service etiquette training will ensure that your customers receive superior service with each interaction.

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12 Customer Service Etiquette You Should Follow

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Great customer service is all about focusing on treating customers well and exceeding their expectations. Following such approaches help businesses to engage customers and build strong relationships. 68% of customers believe the key to great customer service is a polite customer service representative.

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Hong Jun , LK, Alife , Murtuza, Sze Teng and Jarren 

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Hong Jun , LK, Alife , Murtuza, Sze Teng and Jarren 

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1.2 what is Code of Conduct.

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Value of a good first impression
Reason
How to project yourself infront of people and being confident using non verbal communication and verbal communication

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Example of code of conduct
Is a set of rule a
that followed by the company

Unit 1.2 Basic grooming and hygiene requirements

Example Hair: Clean, trimmed and neatly combed or arranged. b) Facial Hair (men only): Freshly shaved, mustache or beard neatly trimmed. c) Fingernails: Neat, clean and trimmed. d) Breath: Beware of foods which may leave breath odor.

Unit 1.6 ways to keep a positive mind-set and attitude

Example Focus on the good things. Challenging situations and obstacles are a part of life. ...
Practice gratitude. ...
Keep a gratitude journal.
Open yourself up to humor. ...
Spend time with positive people. ...
Practice positive self-talk. ...
Identify your areas of negativity. ...
Start every day on a positive note.

Unit 2.1 the communication process and it's purpose

Example Communication serves five major purposes: to inform, to express feelings, to imagine, to influence, and to meet social expectations. Each of these purposes is reflected in a form of communication.

Unit 2.3 two types of communication techniques
Example There are four main types of communication technology that have contributed to the ease of sending messages: telephone, radio, television, and internet.

Unit 2.6 purpose of using three types techniques

Example  By using the right questions in a particular situation, you can improve a whole range of communications skills. For example, you can gather better information and learn more, you can build stronger relationships, manage people more effectively, and help others to learn too.

Unit 2.10 ways to handle at different situations

Example How do you handle in different situation?
7 Steps To Accept Tough Situations In Life
Acknowledge the Situation. Sometimes people try to stay in denial when they face a tough situation. ...
Develop a Plan. ...
Seek Help When Necessary. ...
Change What You Can. ...
Identify What You Can't Change. ...
Develop Coping Skills to Deal with Your Feelings. ...
Focus on What You Can Gain.

Unit 3.1 important of taking notes
Example What are the two main purposes of taking notes?
Taking notes is important for two main reasons: it helps you concentrate, and taking notes helps deepen your understanding. Also, taking good notes, together with correct citation of your work, helps remove plagiarism.

Unit 3.3 points to note from speakers signal words

Example Signal words in conversations function similarly to signposts on the roads. For example, the signpost bump alerts the driver of a bump coming up on the road. The driver, therefore, slows down and prepares for the bump. Similarly, signal words such as "let's recap", inform the listener that the end is close or a review of what was said is coming, so the listener needs to pay close attention.

Unit 3.4 information to note for telephone message

Example What kind of information is included in a telephone message pad?
Telephone message pads and books are the easiest way of recording telephone calls and important messages. These phone message books allow you to note the date and time of the call as well as a space to leave brief notes regarding the call.

Joel ik Ruben Shuhao

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Unit 1.1 the difference between ethic and morals

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Unit 1 important
1) Ethic and positive mind set
Reason for the video
Its teach us what is the importance of having a strong work ethic and how to keep a positive mind set how it can help us when we are working

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Work Ethic - The Importance of Having A Strong Work Ethic at Work

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The Reason Why I Choose This Video Is Because It Cover Ups Both About Ethics And Code Of Conduct. In This Video They Talk About Character Of The Organisation And Boundaries.

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Code of Conduct and Ethics for Employees | Knowledgecity.com