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VIDEO PRESENTATION INDUSTRIAL TRAINING (HPT40108) - SITI NUR SYAFIKA BINTI AMDAN (H21A3086)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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INDUSTRIAL TRAINING SUPERVISOR REVIEW FORM

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INDUSTRIAL TRAINING SUPERVISOR REVIEW FORM

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Name : Siti Nur Syafika Binti Amdan

No. Matric : H21A3086

Institution : Universiti Malaysia Kelantan (UMK)

Course : Bachelor of Entrepreneurship (Tourism) program with Honors

Place of Internship : The Elopura Hotel

Department of Internship : Front Office (FO)

Internship Duration : 16 Weeks

Starting : 17 March - 06 July 2025

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The Front Office department's working hours are March 17–23.

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SURAT PERMOHONAN LI & MAKLUMBALAS (SITI NUR SYAFIKA BINTI AMDAN)

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Briefing session with our HOD FO department (Mr Jeffandy) face-to-face where the HOD of the Front Office department told a little introduction about The Elopura Hotel as well as some important rules that I must follow while at work.

Working roasters are given in the Whatsapp group to be used as a reference for all Front Office staff.

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The Front Office department's working hours are April 14–20.

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14 & 15 April (Day 29 & Day 30) (Afternoon shift)

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14 & 15 April (Day 29 & Day 30) (Afternoon shift)

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I started my Afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys as usual.

Then, I will prepare a foreigner report and send it to the Front Office department whatsapp group.

After that, I will spend the rest of my working time by checking in guest arrivals on that day and filling out the Front Office daily task form before the end of the shift.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

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The Front Office department's working hours are June 09 – 15.

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The Front Office department's working hours are May 12 – 18.

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The second day I went to work, I was immediately exposed to the session check-in where I was instructed to see how the guest arrival check-in process was that day.

On the same day, we have two group arrivals from Borneo Trails (Australia team).

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For my third day, Im starting with In Code the key rooms for the guest who arrival at the day and cleaning the data on the key of the guest room that was c/out on that day.

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Im trying and learning how to c/out the guest in our system.

Departure days of Borneo Trails Group.

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Handover session by Senior Staff from the other shift. The Night shift will handover to the Morning shift to tell them all the important info so they can take note of things they didn't know before their shift.

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I learned to handle guests who c/out that day and also learned about the system used by The Elopura Hotel for their guest c/in and c/out process.

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The Front Office department's working hours are March 24–30.

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Today I learned how to c/out guests in The Elopura Hotel system in more detail.

How to check out guests in The Elopura Hotel system:

1. Receive the room key from the guest.

2. Scan the key to find out the guest's room number.

3. Open the Whatsapp group to inform the guest room number that has been c/out.

4. Then, press the 'F1' button on the computer keyboard.

5. Finally, press 'Recyle All' on the computer page and press 'ESC' on the computer keyboard.

Every guest who c/out will be notified in the Front Office & Housekeeping Whatsapp group so that the Housekeeping staff know which room they need to clean that day.

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Today, I started my work by auditing all room keys (room key card), duplicate keys (2nd room key) and also safety box keys (safety deposit box key) found in the hotel.

I need to make sure that all types of keys available at the hotel are sufficient for each of my shifts.

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My first day for Afternoon shift work.

I learned the basics to code the guest room key that check-in.

1. Scan the room key card and enter the room number in the column available in the system.

2. Press the 'Enter' button.

3. Enter the number of days the guest will stay overnight.

4. Press on 'Air Condition'.

5. Finally, press the 'Issue' button.

In addition, I also learned from my senior how to check-in guests in the system used by The Elopura Hotel.

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I learned from my senior how to check in guests in the system used by The Elopura Hotel.

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My senior also taught me how to use the Excel platform to create a report about the foreign visitor list that was discovered at the Elopura Hotel and submit it to the hotel's upper management.

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30 March (Day 14) (Public Holiday - TYT)

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30 March (Day 14) (Public Holiday - TYT)

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The Front Office department's working hours are March 31– April 06.

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Selamat Hari Raya everyone ❤️

I was able to build a Foreigner List in Excel and register in as a guest to the Elopura Hotel system on March 31.

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02 April (Day 17) (Replacement Public Holiday)

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02 April (Day 17) (Replacement Public Holiday)

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03 April (18 Day) (Replacement Public Holiday)

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03 April (18 Day) (Replacement Public Holiday)

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Following that The Elopura Hotel has several themes for their Family Room, I was invited to look at the rooms in question to make it easier for me to provide explanations or even answer questions from my guests who asked about the themes found in the hotel's Family Room.

The available themes include :

1. Harry Potter

2. Jurassic Park

3. Pokémon

4. Spongebob

5. Little Hong Kong

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Family Room - Pokemon Theme

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Family Room - Spongebob Theme

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There are some foreigner guests staying at Elopura Hotel who have a tour and will be picked up by their respective tour guide, and one of my duties as Front Office is to help the tour guide to inform the guest about their pickup.

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The Front Office department's working hours are April 07–13.

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07 & 08 April (Day 22 & Day 23) (Afteroon Shift)

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07 & 08 April (Day 22 & Day 23) (Afteroon Shift)

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As usual, I will start my Afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

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Then, I will prepare a foreigner report and send it to the Front Office department whatsapp group.

After that, I will spend my working hours more than checking in the arrival of guests for the day and filling out the Front Office daily task form before the end of the shift.

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Punch Card Time, before starting work.

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As usual, I will start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

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I also learned to answer calls from guests who want to book a room at Elopura Hotel.

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I also learned to do cashering work such as posting room payment, ttx payment for foreigner guests and extra amenities payment into the Elopura hotel system.

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Handover session by Senior Staff from the other shift. The Afternoon shift makes a handover to the Night shift to tell them all the important info so they can take note of things they didn't know before their shift.

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As usual, I will start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

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On April 17, I handled a foreigner guest from Australia (Borneo Trails Group) check/out.

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Apart from handling guests who are c/out, I will also do closing at the end of my shift.

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Universiti Malaysia Kelantan (UMK)

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The Elopura Hotel

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The Front Office department's working hours are April 21–27.

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As usual, I will start my afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

I will spend my working time when I am in the Afternoon shift by managing the guest arrival on that day.

In addition, I will also take payment for rooms booked without payment when guest c/in.

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One of the examples of the cashering system that I need to learn to check out guests who check out in the system used by The Elopura Hotel.

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21 & 22 April (Day 36 & Day 37) (Morning Shift)

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21 & 22 April (Day 36 & Day 37) (Morning Shift)

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As usual, I start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

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24 April (Day 39) (Replacement Public Holiday - God Friday)

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24 April (Day 39) (Replacement Public Holiday - God Friday)

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As usual, I will start my Afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

Then, I will prepare a foreigner report and send it to the Front Office department whatsapp group.

After that, I will spend the rest of my working time by checking in guest arrivals on that day and filling out the Front Office daily task form before the end of the shift.

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I also learned how to check rates for each room occupied on that day through the senior staff on my shift.

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The Front Office department's working hours are April 28 – May 04.

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I started my afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

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I also checked the rates for each room that was occupied that day.

After that, I will spend the rest of my working time by checking in guest arrivals on that day and filling out the Front Office daily task form before the end of the shift.

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As usual, I start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

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01 May (Day 46) (Public Holiday - Labour Day)

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01 May (Day 46) (Public Holiday - Labour Day)

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As usual, I start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

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The Front Office department's working hours are May 05 – 11.

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05 & 06 May (Day 50 & Day 51) (Morning Shift)

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05 & 06 May (Day 50 & Day 51) (Morning Shift)

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As usual, I start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

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On May 6, Borneo Trails arrived from Australia.

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As usual, I will start my Afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

Then, I will prepare a foreigner report and send it to the Front Office department whatsapp group.

After that, I will spend the rest of my working time by checking in guest arrivals on that day and filling out the Front Office daily task form before the end of the shift.

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I prepared a foreigner report and sent it to the Front Office department whatsapp group.

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Handover session by Senior Staff from the other shift. The Afternoon shift makes a handover to the Night shift to tell them all the important info so they can take note of things they didn't know before their shift.

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16 May (Day 61) (Replacement Public Holiday - Wesak Day)

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16 May (Day 61) (Replacement Public Holiday - Wesak Day)

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17 & 18 May (Day 62 & Day 63) (Morning Shift)

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17 & 18 May (Day 62 & Day 63) (Morning Shift)

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Punch Card Time, before starting work.

I started my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

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Additionally, the morning shift was told to sell some fridge magnet to any guest at the Elopura Hotel that day.

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The Front Office department's working hours are May 19 – 25.

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As usual, I start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

I will also post the payment of tourism tax or even the payment of extra charges into the hotel system if there is a payment from the guest upon their c/out.

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On May 19, Borneo Trails arrived from Australia with thirty team members.

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As usual, I will start my afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

I will spend my working time when I am in the Afternoon shift by managing the guest arrival on that day.

In addition, I will also take payment for rooms booked without payment when guest c/in.

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24 & 25 May (Day 69 & Day 70) (Morning Shift)

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24 & 25 May (Day 69 & Day 70) (Morning Shift)

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As usual, I start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

I will also post the payment of tourism tax or even the payment of extra charges into the hotel system if there is a payment from the guest upon their c/out.

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The Front Office department's working hours are May 26 – June 01.

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26 & 27 May (Day 71 & Day 72) (Morning Shift)

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26 & 27 May (Day 71 & Day 72) (Morning Shift)

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As usual, I start my morning shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

After that, I will handle the guests who will c/out that day.

Then, at the end of the shift I will fill in the Front Office daily task form as usual.

I will also post the payment of tourism tax or even the payment of extra charges into the hotel system if there is a payment from the guest upon their c/out.

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Handover session by Senior Staff from the other shift.

The Morning shift makes a handover to the Afternoon shift to tell them all the important info so they can take note of things they didn't know before their shift.

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As usual, I will start my Afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

I will spend my working time when I am in the Afternoon shift by managing the guest arrival on that day.

In addition, I will also take payment for rooms booked without payment when guest c/in.

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In addition to handling guests who come in, I will also do closing at the end of my shift.

Then, at the end of my shift I will also fill in the Front Office daily task form as usual.

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The Front Office department's working hours are June 02 – 08.

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2 & 3 June (Day 78 & Day 79) (Afternoon Shift)

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2 & 3 June (Day 78 & Day 79) (Afternoon Shift)

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I did the float money calculation for Afternoon Shift.

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✨Tourism Tax payment method for Bornoe Trails Group✨

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I also will take the payment for the rooms booked without payment when guest c/in.

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I also entered the list of guest names under The Elopura Hotel events group into the system.

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5 & 6 June (Day 81 & Day 82) (Morning Shift)

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5 & 6 June (Day 81 & Day 82) (Morning Shift)

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On the 5th & 6th of the 6th month, I started my work by auditing all the room keys (room key card checklist daily), duplicate keys (2nd room key list) and also the safety box keys (daily check safety deposit box key) found in the hotel.

I need to make sure that all types of keys available at the hotel are sufficient for each of my shifts.

After that, I also handle guests who will c/out that day.

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As usual, I will start my afternoon shift work by auditing all room keycards, 2nd room keys and safety deposit box keys.

I will spend my working time when I am in the Afternoon shift by managing the guest arrival on that day.

In addition, I will also take payment for rooms booked without payment when guest c/in.